The “Day of Good Deeds” campaign continues on Channel Five. Channel One and Rusfond: SMS with the word “good” saves the health and lives of hundreds of children TVC help for children 6162

Attention! If you have difficulties sending a donation to 6162 (for example, you received an SMS from the operator that the payment could not be completed), do not be alarmed. The fact is that in June 2018, amendments to the federal law “On Communications” came into force. Each user of a mobile number must be identified using it, that is, the user’s passport data must be linked to each number. To transfer donations via SMS again, please contact your service provider.

The service is available to subscribers of the Beeline, MTS, Megafon, TELE2, Yota, Letai and Tinkoff Mobile networks.

• Send a message to number 6162 with the donation amount in a number - for example, “100”. The acceptable donation amount is from 0 to 15,000 rubles. If the number is indicated in words or the message contains only text, the donation amount will automatically be considered 100 rubles.

In response, Beeline and Megafon subscribers will receive an SMS on behalf of the fund thanking them for the donation. By sending an SMS donation to 6162, subscribers of these telecom operators automatically agree to the terms of payment and the donation amount is debited from the account without additional confirmation of the donation from the subscriber.

MTS network subscribers first receive an SMS asking them to confirm the donation. The exception is SMS donations during fundraising on TV channels: on the day the story is released, confirmation of donations is removed for technical reasons. After confirmation, the donation amount is debited, and MTS subscribers receive an SMS with gratitude.

TELE2 subscribers receive an SMS asking them to confirm their donation only after their first donation to the fund. After confirmation, the donation amount is debited, and TELE2 subscribers receive an SMS with gratitude.

Subscribers of the Letai and Yota networks first receive an SMS asking them to confirm the donation. After confirmation, the donation amount is debited, and Letai, Yota and Tinkoff Mobile subscribers receive an SMS with gratitude.

Your donation will be reflected in .

By sending a donation, the benefactor agrees to receive informational materials from the foundation in the form of SMS messages.

Cost of sending a message:

• Free for subscribers of Beeline, Megafon, MTS, TELE2, Letai, Yota and Tinkoff Mobile

The minimum account balance after debiting must be:

• 0 rubles for Megafon, Letay, Yota and Tinkoff Mobile subscribers
• 10 rubles for Tele2 and MTS subscribers
• 20 rubles for Beeline subscribers and for MTS subscribers in St. Petersburg and the Leningrad region

The commission of agents, providers and banks is a total of 5% of the payment for subscribers of MTS, Beeline, Megafon, TELE2, Letay, Yota and Tinkoff Mobile.

Please note that mobile operators have restrictions on minimum and maximum payment amounts.

Minimum amount one payment for Beeline and Tele2 subscribers is 10 rubles, for Megafon, MTS, Tinkoff Mobile, Yota and Letai subscribers - 1 ruble.

Maximum amount one payment is:

• 5,000 rubles for Beeline, Tele2, MTS subscribers
• 15,000 rubles for subscribers of Megafon, Tikoff Mobile, Yota, Letai.

Commission amount per subscriber - 0%

None of us wants to pay twice, and especially no one wants to pay for anything, and especially for a quietly imposed “for nothing.” When using his mobile phone, a person quite reasonably expects that the money spent on communication services will be spent only on what he himself has done:

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• to his calls
• his SMS,
• its Internet traffic.

If it happened that money began to be debited from the account regularly, daily and in equal amounts, and the owner of the phone, it would seem, did nothing specifically for this, most likely a paid mobile subscription was issued to his number - read what this is below

Its essence is that the cellular user has somehow agreed to receive regular information for a fee, for example, you received an SMS on your phone from the above number with the text: “send SMS...”. At the same time, information such as: what kind of service, what kind of subscription, what kind of website, the cost of the subscription, how to delete a subscription or how to disable it is often not directly displayed.

Someone, a partner of your operator, called a content provider in professional slang, supplies you with content for a fee:

• provides information
• provides a service by providing access to an online game, website, program, etc.

The operator finds himself on the sidelines, as he publicly warns on his website that yes, there is paid content, that it is provided by third-party organizations to which the operator itself has no connection.

No, except that he debits money from the subscriber’s account and he also provides the short number to the content provider.

In most cases, the short four-digit number 6162 is rented out by the mobile operator (Megafon, MTS, Beeline, Tele2), receiving a fee for it, and, as a rule, a percentage of the amounts paid by the owner of the phone in favor of the provider.

SMS to short number 6162

Slightly separate from paid subscriptions is another way of taking money from the population - SMS from short numbers. The nature of the relationship in the triangle user-operator-service provider remains the same, only the amount will be debited from the subscriber one-time in response to an action proposed in such an SMS, for example, participation in events such as: a quiz, survey, social study, game, etc. . P.

Who gets your money

So, it is clear that the user is the loser. In this case, where does the river of benefit flow, i.e. User money? – stated above in general terms. And this, of course, is a simplification that there are only two beneficiaries; in fact, the schemes are many times more complex.

They contain so-called aggregators - wholesale purchasers of short numbers and holders of mutual settlement schemes with telecom operators. The already mentioned content providers are grouped around the aggregators, who own sites where the sale of services is organized and partners who collect and provide the entire scheme with traffic. The setup of this entire cycle of withdrawing subscriber money is being adjusted in such a way that telecom operators, as the last link to the user and payer, remain not guilty from the point of view of the law in most cases when claims are made.

legislation

Is there any basis for such claims, strictly speaking? After all, at some point the user voluntarily performed some action that ensured his place as a victim in the chain (relative to the short number 6162). This is precisely the position that telecom operators adhere to when a subscriber, outraged by the loss of money, begins to search for the truth.

The answer is yes, there is

And this is called the federal law of July 23, 2013 N 229-FZ “On Amendments to the Federal Law “On Communications”.

In it, Article 2 of the Basic Law is supplemented with subclause 34.1, which defines what “content services” are.

The legislator made this definition as general as possible, practically fitting into it everything that is not the actual connection. Those. if the user using the phone and through the telecom operator’s channels receives, quote,

...reference, entertainment and (or) other additionally paid information...", gets the opportunity "... to participate in voting, games, competitions and similar events...,

Then he, the user, receives a content service. And it, in turn, being provided with the participation of third parties, falls under the addition of paragraph 5 of Article 44 of the Federal Law “On Communications”, which prescribes a mechanism for protecting the consumer by:

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• firstly, the possibility of creating, at his request, a separate account to pay only for content services;
• secondly, the requirement to obtain explicit consent to receive such services;
• thirdly, about comprehensive information, including prices and names of suppliers, about these services before obtaining consent.

Another addition, established by 229-FZ, to paragraph 5 of Article 54 of the Basic Law, states that services provided in violation of any of the above are not subject to payment. And finally, Article 68 of the main communications law is supplemented by paragraph 8, which directly indicates the operator’s responsibility for the implementation of Article 44 (see above).

Let’s summarize the legislative information, projecting the rights and responsibilities spelled out in it onto the practical side of life.

If the user consciously wants to become a consumer of content services, then you can secure your account for paying for communications by declaring your intention to open a separate content account to cover the costs of mobile subscriptions and SMS from short numbers. If it is exhausted, funds intended for regular conversations and SMS will not be affected.

For telecom operators Beeline and TELE2, this action is automated and is carried out by sending a USSD request, *110*5062# and *160#, respectively. Sets of commands are also provided for replenishment and checking the balance.

Megafon and MTS require a personal appearance at the office and presentation of a passport, and one must understand that regardless of the method of expression of will, the very fact of opening an account confirms voluntary consent to receive content services, and strictly speaking makes it unnecessary to inform about the details (in including price) of the same mobile subscription.

How to return money from number 6162

If it does happen that an inexplicable loss of money from a mobile account is discovered, you need to try to remember if you received any annoying SMS message from number 6162, for example, with an offer to find out the most accurate weather forecast or check your watch with the London Observatory?

Wasn't the answer "yes" sent to him?

Or maybe, in the heat of Internet surfing, a phone number was entered to obtain a registration code on some little-known but attractive resource?

Services for checking the availability of paid services on number 6162

In order not to speculate, you need to use the service (and every operator has one) to inform you about the availability of paid services tied to your number, including subscriptions to number 6162

The most informative is access through the web interface of your personal account, and in the absence of the Internet or the desire to use it, the good old USSD request will help.

Megafon - *583#, Beeline - *110*09#, MTS will inform you about this by command *111*919#, TELE2 - *189#

If the acquired knowledge shows that there are subscriptions, and money is quickly debited from the account because of this, you should not hesitate. Using the same tools, you need to disable the subscription, and the debiting of money will stop.

This is done using your personal account and personal assistance services by calling the support service. The USSD commands indicated here will also allow you to select the desired command - “disable”.

Also, a quick cure for a paid subscription, when the user receives an SMS about activating this service, will be a response message consisting of the word stop (or STOP).

Refund of spent funds

Losing money on an unnecessary paid subscription, by accident, through negligence or ignorance, and even more so due to someone’s selfish intent, will certainly prompt the restoration of justice. I want to get back what was lost because of number 6162, but that’s the difficulty. As already mentioned, from the point of view of the operator, namely, we pay him, and it is to him we will go with a claim, the user himself, voluntarily, even if not consciously, but voluntarily committed actions that led to the activation of a paid subscription, and, as a result, to write off funds.
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What has been said, of course, does not mean that there is no need to try, it is absolutely necessary, and the Internet is replete with stories about successful disputes. Sometimes, in order to avoid image losses, in mass cases when the problem of paid subscriptions becomes public knowledge and is discussed on social networks, operators meet halfway and restore the status quo of the wallets of their subscribers who suffered from their ignorance and inattention.

Knowledge is never superfluous, this is an axiom, and this also applies to the security of your own money. Having an idea about the structure of paid subscriptions, including to number 6162, about working short SMS numbers for someone else’s benefit, it is easier to navigate, it is easier to avoid mistakes, and there is a greater chance of not regretting lost money and time. We will be careful when pressing buttons, entering our data and phone numbers, and, for sure, there will be a few fewer disappointments in life associated with mobile communications.

The Gift of Life Foundation presented a new mobile donation service - short number 6162. The number was opened together with Beeline; it is also available for MTS and Megafon subscribers. The uniqueness of the number is that Beeline subscribers can subscribe to monthly donations. This is the first such experience for Russia.

The Gift of Life Foundation presented a new mobile donation service - short number 6162. From left to right: Olga Turishcheva (Beeline), Chulpan Khamatova and Dina Korzun

We asked representatives of operators and charitable foundations about how mobile fundraising will develop in Russia.

What is unique about the mobile service of the Gift of Life Foundation?

Beeline subscribers have access to the service of monthly mobile donations - this is the first such experience for Russia. Beeline is negotiating to connect other operators to the monthly donation program.

Sending SMS is free for Beeline and Megafon subscribers. For MTS subscribers - 4 rubles. (until the end of July 2013); MTS also sends a paid SMS message worth 10 rubles for confirmation.

The commission of agents, the provider and the bank in total is only 5% of the payment.

“Helping should be convenient”

The main message with which the Gift of Life foundation created the short number 6162 is “help should be convenient.” As the co-founder of the fund said at the presentation of the service Chulpan Khamatova: “From the very beginning, we were looking for ways to shorten the donation process. So that people don’t stand in line for hours and fill out a bunch of forms. As a result, we realized that the fastest way to help is through a mobile phone transfer. The fund had several attempts to reach an agreement with the operators. For the first time, we were offered the following conditions: 50% for the operator, 50% for the children. “There will be a lot of money, so don’t worry.” We didn’t agree to this, of course. Now, thanks to Beeline, the maximum amount of money transferred goes directly to children.”

Currently, 70% of all donations to Gift of Life come from private donors. Of these, 81% are Sberbank, 12% are online donations, 7% are Qiwi payment terminals. The short issue, according to Chulpan, will make a real revolution and in the future, perhaps, will become the main driving force behind fundraising: “After we launched the program with Beeline, from May 27 to June 25, more than 1 million rubles were collected. Despite the fact that there has been no promotion of the service yet.”

According to Chulpan, the issue is valuable because it allows foundations not to miss the “impulse of sympathy”: “A person is designed like this: he saw a story on TV, read an article - and the impulse is triggered - I want to help! It is very important to catch this moment before a person forgets, before he is distracted. In this regard, SMS donation is an ideal service.”

Dina Korzun, the second co-founder of Give Life, who has been living in London for five years, shared her Western experience of mobile fundraising: “Every charitable foundation in Europe has its own mobile number for donations. Advertisements with these numbers hang on the streets and in the subway. It is part of the everyday life of ordinary Europeans. For example, I transferred 3 pounds, the next day they called me back, said that they had received the money, thanked me and offered to send me an information booklet from the fund. Such services have enormous possibilities. When there was a flood in Haiti, the Red Cross raised $3 million via SMS in 24 hours.”

Monthly donations: regular, but not automatic

Olga Turishcheva, Vice President for Marketing and Business Development at VimpelCom (Beeline), spoke about the key features of the short number 6162:

This is not an automatic debit; the subscriber confirms the payment every month. If suddenly in some month you cannot make a transfer, don’t worry - after a month you will receive a reminder and a question whether you are ready to make a donation again.

It doesn’t matter what operator you have, the short number 6162 for all operators is assigned to the Gift of Life foundation.

Fraudsters cannot connect to the short number; it is completely protected. The subscriber always receives confirmation that he has made a donation. Moreover, if you are an MTS or Megafon subscriber, confirmation will come from your operator.

There is the possibility of targeted assistance to the beneficiaries of the Gift of Life Foundation. For example, there was a story about a child on television, and after that we will allocate donations from the general stream specifically for him - according to the time of translation.

How MTS and Megafon are developing mobile charity

We asked two other Big Three mobile operators, MTS and Megafon, what charitable programs they have and how they see the development of mobile fundraising in Russia.

Anna Smirnova, leading specialist of the MTS public relations department:

About charity USSD request *700#
We are developing a service - USSD request *700#. It can be used free of charge by every MTS subscriber (individuals only). Donations from the subscriber's account go directly to the fund, and, importantly, on the same day they were sent. Unlike regular SMS charity, where donations are received by the fund only after a month.

We are developing this project as part of our “Give Good!” program. together with partner funds: Rusfond, Creation, Center for Humanitarian Programs and the Konstantin Khabensky Foundation. NPOs enter into a direct agreement with one of the providers connected to the Easy Payment service and begin accepting donations. The service provides feedback: funds receive additional information about the donation: the number of the subscriber who transferred the money, the time of transfer.

So far, only the Konstantin Khabensky Foundation has connected to the USSD request; we are waiting for others to join.

About democracy
Cash used to be the most popular form of giving, but mobile and online payments are the future. For example, in the UK, a quarter of the population under the age of 35 send mobile donations at least once a year. This is part of the process of democratizing philanthropy and opens up incredible prospects for foundations: every phone owner can become a philanthropist.

About fraud
We have our own security team that carefully checks every donation request. Our partners from Rosno, if necessary, provide an expert assessment of the treatment prescribed by the doctor and the selection of medications. In addition, partner funds always provide us with reports on the work done, where it is indicated down to the penny where the funds went.

About regular donations
We are not trying to create a regular donation service. Because people tend to forget what they signed up for. As a result, after 2-3 months the subscriber may perceive debits from his personal account as fraud and begin to accuse the operator of illegal debits. In fact, charity is a spontaneous desire; a person is ready to help here and now, and not after some time.

Petr Lidov, director of public relations at MegaFon:

About charitable services
We do not have special charity services. But our subscribers can transfer money to charitable organizations through the MegaFon Money application or on the website www.oplata.megafon.ru. In this case, the commission is 0%.

About fraud
There are two types of mobile charity: in the first case, the subscriber is asked to send an SMS to a short number, after which the amount is debited from his personal account in favor of a charitable organization; in the second, the subscriber transfers any amount of funds to the personal account of the person in need.

In the case of using a short number, we, as an operator, can help the subscriber find out whether the short number is related to a charitable organization, but in the second case this is problematic. If someone announces a charity fundraiser and publishes a Megafon number so that money can be transferred to it, we cannot confirm or deny that it is a scam - as long as there are no complaints from defrauded clients.

How to recognize mobile scammers
If funds are accumulated on a phone number, then standard limits determined by the Law “On the National Payment System” apply to their withdrawal through mobile commerce.

If the owner of the number wants to withdraw a lot of money from the account at once and terminates the contract with the issuance of the remaining amount on the personal account, then we can consider such a statement for up to 60 days to make sure that this is really not fraud and there are no complaints from other subscribers.

There were precedents when room owners demanded to give out the entire amount at once, explaining this as a charitable fundraiser, but I repeat once again: we check and have the right to issue money with a delay of up to 60 days, so it is better to use other opportunities for charitable fundraisers.

If we come across fraudulent schemes that are disguised as charity, MegaFon notifies subscribers about the appearance of such fraud on our portal stopfraud.megafon.ru and on social networks.

I would like to advise you: to ensure that your money reaches the right recipient, check with the operator whether the SMS to a certain short number really refers to a charity event, and also how much such a message costs.

NPO: experience of mobile charity

Representatives of several charitable foundations told Philanthropist about their experiences in mobile and online charity.

Alexandra Kremenets, curator of the “Healthy Child” program of the “Children’s Houses” charitable foundation for children:

The Healthy Child program exists mainly through private donations. Internet services bring us about 20% of our funds, mobile services - 3%.

The benefactor sends an SMS to a short number, entering the transfer amount. The company that provides this service takes a commission of 5%. The SMS itself is free for donors.

One day, the foundation’s website was hacked and the e-wallet numbers and SMS charity numbers were replaced. Now we are extremely careful about the security of the site and check all information daily.

Vladlena Kalashnikova, head of the fundraising department of the Mercy help service.

The share of donations through the mobile service is only 3-4% of the total amount of monthly donations. But now we are moving to a new, more convenient system with a single short number, independent of the services of which operator the subscriber uses. This is a project with the National Charitable Foundation, which provides us with SMS donation services for free.

The SMS itself will be paid; it is also important to consider that not all tariffs allow you to transfer donations.

We receive more than 50% of assistance through Internet services. For example, as part of the “Give Joy for Easter” campaign, we collected 1 million 150 thousand rubles for the beneficiaries of our help service in just 6 weeks.

Vladimir Berkhin, President of the Tradition Foundation:

Most donations come through direct bank transfers, but mobile services only amount to about 100 thousand rubles per month. Fraudsters are not dangerous to us: even by hacking, for example, a fund’s wallet on Yandex or RBC, they will achieve nothing. The wallet is linked to our bank account, and paper documents are needed to change the link.

We are really looking forward to the appearance of charitable tariffs for mobile communications (when, for example, 0.1% goes to the fund).

Marina Zubova, President of the Gulfstream Foundation:

We receive approximately 20% of donations through online services. Through mobile services - 10-15%.

As part of SMS charity, we cooperate with the National Charitable Foundation. He acts as an intermediary between the NPO and the Soyuztelecom operator. Activating the service is free, funds choose a prefix - the word that donors write in SMS. Mobile operators take a certain percentage: Beeline - 4.95%; MegaFon - 6%; "MTS" - 5%. In principle, we are happy, because previously operators took about 50-60% for themselves.

The Gift of Life charity foundation and the TV Center channel are raising funds for the treatment of two-year-old Vadim Samkov. The boy has a rare hereditary disease - Wiskott-Aldrich syndrome. The only chance for recovery is a bone marrow transplant. A donor has already been found. But the operation requires more than one and a half million rubles. Vadim's family does not have that kind of money. Everyone can help.

At two and a half years old, Vadim is not childishly polite and loves construction sets. Only he can’t play them for long - he goes to rest almost every ten minutes. Vadim has Wiskott-Aldrich syndrome, which means he has virtually no immunity. This is a rare hereditary disease, a genetic mutation that affects boys.

“A completely healthy child was born. Everything was fine. The first manifestations of the disease in the form of a rash began at three months. But since there were no other manifestations, the doctors generally shrugged their shoulders and said: “Well, the child feels good. Means. Everything is fine,” recalls Vadim’s mother Elena Samkova.

But it was normal for only a short time. At one and a half years old, the baby suffered his first serious infectious disease - an intestinal infection, which provoked vomiting of blood, and tests showed a minimal level of platelets in the blood. Now he is generally prohibited from communicating with the outside world. He lives in a sterile box, into which only his mother can enter, and only after following numerous disinfection procedures.

“We have planned a transplantation of hematopoietic stem cells. The transplantation will be carried out from an unrelated but completely compatible donor. It will actually look like a transfusion of ordinary blood components. That is, we will bring a bag with specially prepared cells, which the child will receive over a certain period of time.” , says a hematologist at the Transplantation Department No. 2 of the Federal Research Center for Children's Orthopedics and Pediatric Orthopedics named after. Dima Rogacheva Svetlana Kozlovskaya.

The baby cannot survive without a bone marrow transplant. This is the only chance for recovery.

“The older he gets, the more and more severely he will get sick. That is, we are on disability. At the moment, we cannot attend any children’s groups. That is, if we don’t cure him, then he won’t be able to go to school either ". Of course, I want my child to live a full life, for him to go to school, for him to communicate with people. And for all this to end someday," says Vadim’s mother.

In the West, there are known patients who underwent such a procedure on time more than twenty years ago and are now living full lives. For Vadim, a donor was found in Poland, and he is ready to donate his bone marrow for free. But all laboratory work, cell collection, transportation and other procedures cost 1 million 625 thousand rubles. This is a huge amount for the boy's family. But everyone can help.