What to do if there is no NTV-plus signal. Scheduled prevention on NTV Plus TV channels

The satellite company began its existence back in 1997, when no one imagined what satellite television was. Most viewers received a signal from the terrestrial collective antenna, and the quality of this signal left much to be desired, the number of channels too. Television in Russia was undeveloped at that time, the Internet also made a splash in the minds of the masses. Naturally, the price for an NTV-Plus set at that time differed from the price for NTV-Plus at the present time by several times. Not everyone could afford the NTV-Plus package, but only a select part of the population, for whom it was considered quite natural to spend money on their own whims. Now everyone can afford the NTV-Plus kit, they install it in their country house, in an apartment (outside the window or on the balcony), in the administrative center, in a cafe, or in a bar, in general, in any suitable places for installing satellite television.

Our company carries out not only installation, installation, and also we are engaged in repair, repair of satellite dishes, replacement of cables and splitters. If yours does not show, before you carry it to our service center in an emergency, figure out what is happening to it and what could be the matter. Perhaps the problem is not even in, but in the dish, cable, or converter. If the inscription “NO SIGNAL” is lit on the screen of your screen, check the satellite dish. Perhaps it does not show precisely because the satellite dish has been shifted by some kind of influence from the outside. Strong hail, hurricane wind, any bad weather can cause the satellite dish to shift by several millimeters, which leads to signal loss, especially if your satellite dish was installed by incompetent specialists.

ntv-plus antenna repair, ntv plus receiver repair, how to set up ntv-plus

If the satellite dish is in order, lightning did not strike it, no damage is visible on it, then the matter is a cable break or a short circuit. In any case, only a specialist with diagnostic equipment will give you reliable information, who usually goes to the satellite dish diagnostic site in such cases.

It may not show because of the converter, which was installed a long time ago and managed to serve its term. Usually from time to time the converter cracks, water gets into it, and in winter, the water inside turns into ice, disrupting its operation. In this case, only the replacement of the converter will help, since its cost, among other satellite equipment, is insignificant. Also, severe frost can cause serious damage to the cable, especially if the Chinese cable is cheap and not frost-resistant. Therefore, we recommend that our customers never buy a cheap cable - it will cost you more, if you compare the image on the screen with an expensive and cheap cable, you will be surprised how much better the quality of signal transmission over an expensive cable will be.

And, the most common option for why it doesn’t show is a malfunction. The reason may be in the power supply of the receiver, in the motherboard, which is out of order. The receiver may not work correctly due to outdated firmware, which needs to be changed periodically. We fix any issues related to incorrect operation

On September 19, 2018, from 02:00 to 05:00, technical preventive maintenance of the Satellite Internet service will be carried out.
During this period, interruptions in the operation of the service lasting up to 40 minutes are possible.

From

The best French autodrome "Paul Ricard" takes the main start of motorcycle racing. The unprecedented interest of the audience is maintained throughout the day that the race takes place. The night beauty of the track and the speeding motorcycles are heated up by the intrigue of who will be stronger this time: Suzuki, who won more often than others, or Yamaha, who took the main prize last year.
For most of the distance, which will be shown live, viewers of Eurosport 2, Eurosport Gold and the Eurosport Player service will not be bored by Sergey Bednaruk, Ruslan Gataulin, Vladimir Bashmakov, Alexander Kabanovsky, Nikita Glazunov and Ilya Surazhevsky.
On Eurosport 2, Eurosport Gold and Eurosport Player: September 15 - 16:00-20:00; 22:00-01:40, September 16 - 08:00-16:30.

From

In the period from 23:15 September 13, 2018 to 03:00 September 14, 2018 (Moscow time), technical maintenance of the registration system will be carried out.

During this period, there may be interruptions in the work of Subscribers' Personal Accounts and Dealers' Personal Accounts, as well as a delay in processing payments.

We apologize for any inconvenience.

From

For its quarter-century anniversary, the NTV channel launched a special off-air digital project "25 years of NTV". It functions both on the channel's website and on a separate platform in an application for smartphones - from September 10, the application is available for download in the App Store and Google Play.

From

On Saturday, September 8, Sergei Voronov and the group "The CrossroadZ" will perform at NTV's Apartment near Margulis. Especially for NTV viewers, the musicians will perform their best compositions.

Evgeny Margulis and Sergey Voronov will discuss what has changed in the musician's worldview over the years. In addition, the owner of "Kvartirnik" will share his observation that the musician has not performed blues in Russian before, and also ask what is the reason for the change in the language in which Sergey sings.
Moreover, the founder of "The CrossroadZ" will tell how he got into the musical group "Flowers", whose leader was Stas Namin. Also, Sergey admits that he does not know the notes and will remember how one of the musicians of the "Flowers" group taught him to play the guitar.
And also, friends will come to "The CrossroadZ" to support the musicians and perform songs loved by many with them.
Of course, Eugene and his guest will not ignore the landmark meeting with Keith Richards. They will also remember the friend and songwriter of the musical group Alexander Oleinik.
Sergey Voronov is a Russian guitarist, vocalist, songwriter. Member of the groups "Gallery", "Stas Namin's Group", "League of Blues", "The CrossroadZ", "Untouchables". And in 1990 he created the group "The CrossroadZ", the musicians have been playing together for 25 years, recorded 5 albums and released 2 live DVDs.
“Finally, it happened, I pulled out a team that plays the blues in the “Kvartirnik”! Sergey Voronov and his “The CrossroadZ”! I love the blues since childhood, I know Raven as much, and how not to show you him, in all his blues beauty? It turned out to be a small festival, plus our mutual friends took part in this filming, so welcome to the territory of the Moscow blues!” Evgeny Margulis shared.
Watch "NTV apartment near Margulis" with Sergey Voronov and "The CrossroadZ" on Saturday, September 8 at 00:05.

Antenna service masters have extensive experience in diagnosing and maintaining NTV Plus satellite dishes. We check, set up, repair television antennas in private and multi-apartment buildings in Moscow and the Moscow region, we travel to any area on the day of application.

The absence of an NTV Plus signal can be caused by several reasons:

the expiration of the paid period for watching TV channels;
failure of the receiver or obsolescence of its software;
displacement of the antenna from the direction to the satellite;
broken or damaged TV cable.

When diagnosing the NTV Plus antenna, our masters will check the serviceability of the receiver, ring the cable and all its connections, check the direction of the mirror to the satellite and the reliability of the fasteners.

Often receivers fail due to burnout of the power supply, microcircuit or drying out of capacitors. Such breakdowns are eliminated by our antennaeers quickly and smoothly. If NTV Plus channels are not shown due to outdated software, you need to reflash the device. We reflash and repair Openbox, Humax, Sagemcom, Opentech and other receivers. If the problem cannot be fixed, change the attachment.

We replace the damaged TV cable with a new one or repair it. Oxidized wires cannot be repaired. Replacement and restoration of the cable is carried out using connectors with f-connectors to minimize TV signal losses in the connections.

If the NTV Plus signal is lost due to the shift of the TV antenna from the direction to the satellite, our antenna technicians will fine-tune the mirror and securely fix the equipment. We solve the problem of the lack of a TV signal due to the obscuration of the antenna by trees or buildings by moving the dish to a more open place. Outdoor work is carried out by masters regardless of the location of the equipment - on the wall, balcony or roof.

No access rights to NTV Plus channels

An error or message about the lack of access rights to NTV Plus channels may occur for the following reasons:

the paid period for viewing channels has ended;
the access card is inserted incorrectly;
the receiver has been disconnected from the power for a long time and did not accept the activation code sent by the satellite;
repairs are underway on the satellite.

If you encounter these problems, call our antenna service! Experienced antenna operators will arrive at the appointed address, check the receiver, access card, the deadline for paying for the package, find out why NTV Plus is not showing and help solve the problem.

Contact our company! High quality of work and low prices for services are the main characteristics of our work!

If at one point there is no signal on your TV with connected NTV-Plus satellite TV, you can divide the possible reasons into three categories:

External factors that do not depend on your equipment.
Internal factors when you need to look for a problem.
Other factors.

Let's consider each group of reasons for the loss of the signal from NTV-Plus separately.

If you turned on the TV today and saw the inscription “No signal” on it, first of all you need to try to find out what the problem is, excluding all possible and inappropriate ones one at a time. The very first thing to do is to make sure that with the TV remote control you have selected exactly the connector to which the receiver is directly connected. If everything is correct, we move on.

No NTV-Plus signal: external causes

Preventive maintenance on the operator's side

You need to make sure that NTV-Plus does not carry out scheduled maintenance work on equipment transmitting a satellite signal.

How to find out: look in the "News" section on the official website of the satellite television operator for information on prevention.

How to fix: wait for the work to complete.

Weather conditions that caused the inscription "No NTV-Plus signal"

During a heavy snowfall or thunderstorm, it happens that the signal cannot get through from the satellite to your satellite dish.

How to find out: find out the weather outside the window and make sure that there is no snowfall, thunderstorms / showers and clouds from the side your plate is turned to.

How to fix: wait for the bad weather to end.

Internal reasons for the lack of NTV-Plus signal

If you have ruled out all external causes, it is most likely in your equipment that receives the satellite signal. Now we need to check it.

The plate got off

The NTV-Plus satellite dish may change its position over time or be deformed.

How to find out: find out if the plate is firmly fixed.

How to fix: If your antenna is "walking", try moving it in different directions while observing the signal in parallel. If it appears, tighten the fixing nuts. But it is best to entrust the antenna tuning to a professional by calling a specialist from an authorized company.

Snow/ice on the plate or other foreign matter

The presence of snow and ice on a satellite dish can also interfere with signal reception.

How to find out: a visual inspection of the plate for the presence of ice and snow, as well as mechanical damage, will be enough to identify it.

How to fix: Carefully clean the plate, removing all unnecessary from it.

The converter on the plate broke

The satellite converter (signal converter) is located directly on the dish itself and therefore can be subjected to external influences. Often, a converter malfunction is the reason for the absence of the NTV-Plus signal.

How to find out: replace your converter with another one that is known to be good.

How to fix: if the replacement helped, leave the new converter on the satellite dish.

Damage to the cable or cable connections

How to find out: Inspect the cable for a break or damage, and check how well the F-connectors are screwed in.

How to fix: If the cable is damaged, replace it and screw the F-connectors.

Receiver malfunction

The receiver is the most expensive part of the kit.

How to find out: If you can, connect your receiver to another antenna that you know is working. If there is a signal, the problem is not with the receiver.

How to fix: if the NTV-Plus receiver is broken, it must be handed over for repair or replaced with a new one.

The inscription "No signal" is shown by the TV itself

It happens that the inscription "No signal" does not refer to the operation of the NTV-Plus satellite dish, but is displayed directly by the TV system.

How to find out: press the OK button on the NTV-Plus remote control. If the list of channels is not displayed on the screen of your TV, it means that its settings have gone wrong.

How to fix: using the TV remote control, select in its menu exactly the input to which the receiver is connected.

Other factors

Changing the ability to receive a satellite signal

There is another reason for the lack of a signal from NTV-Plus. If you have not used the receiving equipment for a sufficiently long time, during this time, obstacles in the form of trees or a built house could appear on the path of the signal from the satellite to the dish.

How to find out: look at the sun at one o'clock in the afternoon. On the path along an imaginary straight line from the dish to the sun, there should be nothing that can interfere with the satellite signal, up to tree branches.

How to fix: if there is an obstacle, unfortunately, you will have to move it to another place or remove this obstacle, if possible.

If, after all the actions you have performed, NTV-Plus still does not have a signal, you will have to contact satellite television specialists. Only they can determine the exact reason for the lack of a signal, tk. they have special equipment for testing and everything necessary to eliminate all faults.

From

In the period from 23:15 September 13, 2018 to 03:00 September 14, 2018 (Moscow time), technical maintenance of the registration system will be carried out.

During this period, there may be interruptions in the work of Subscribers' Personal Accounts and Dealers' Personal Accounts, as well as a delay in processing payments.

We apologize for any inconvenience.

From

On Saturday, September 8, Sergei Voronov and the group "The CrossroadZ" will perform at NTV's Apartment near Margulis. Especially for NTV viewers, the musicians will perform their best compositions.