How to write a complaint about poor-quality MGTS service. Mgts complaints department

I have already contacted you three times with written complaints describing what happened (the originals are available in the complaints department). I am contacting you once again. I have not received a response to any written complaint from MGTS, in accordance with clause 7.2 of the Agreement for the provision of Internet access services. In an oral conversation with the employees of the claims department after my third appeal dated May 24, 2013, an agreement was reached on the possible repayment of my debt in installments, in installments (despite my categorical disagreement with the vile situation that arose, in which I found myself in the extreme). After which, as far as financially possible, I paid the declared debt, but nevertheless, my home telephone was turned off three times, for which I pay the bill properly and on time, and also receive an SMS on my mobile phone with a warning about forced collection.

Forms of standard documents

Having collected all the necessary documents and a relative’s passport, we (daughter and grandson) headed to the thrice-damned office. After standing in line for 1.5 hours, we finally got to the consultant. Explained the situation from scratch. So far, no unnecessary emotions.

However, taking into account the recalculation, the amount in the account should have been clearly greater than it was. Let’s begin to dig further. An office employee, having received copies of applications from us and running them through the database, stuns us with the following news: 1.

The first application was rejected by the claims department due to a filing error. This mistake was made by an employee of the MGTS office. They didn’t bother to tell the client the result of the refusal.2.

The second application was also rejected.

JSC MGTS quality line

Check that the fields you fill in are correct! + Add a comment ‹123456789…16›   Related complaints MGTS Imposition of additional paid Internet services (03/07/2018) MGTS An imposed servant for 45 rubles, which they do not want to disconnect (12/14/2017) MGTS Horror (11/02/2017) MGTS They demand payment for internet (10/17/2017) MGTS Invoicing payments for services of MGTS OJSC for unprovided services of MTS PJSC (10/02/2017) MGTS Internet outage (09/01/2017) MGTS No connection (08/22/2017) MGTS Theft (08/02/2017) MGTS Problems when using a wi-fi router from MGTS (07/12/2017) MGTS Imposed service for 45 rubles (07/06/2017)  Latest updates for…

Sample application form at PJSC MGTS

I admit it is possible that your organization is so large and quite calmly chooses who becomes its subscriber and who does not. Please openly provide information like: THE MGTS COMPANY WANTS ALL PEOPLE (REGARDLESS OF WHETHER THEY ARE SUBSCRIBERS OR JUST GOING TO) AND IF YOU (SUBSCRIBER OR NON-SUBSCRIBER) ARE DISSATISFIED WITH SOMETHING THIS IS ENTIRELY YOUR PROBLEMS. This will help you avoid wasting money. and temporary good citizens, and most importantly negative emotions.

Attention

Separately, I would like to draw attention to those super tricks (dastardly actions) that specialists resort to, but let this remain in the treasury of this “ORGANIZATION”. If there are people with conscience left in this institution, then for detailed information my number is 8-926-282-20-48.

The wish is very simple: AGREE THE DATE OF ARRIVAL and FINALLY CONNECT THE INTERNET. PS: I didn’t check the grammar because... there will be a desire to expand the post.

Example of a letter to a telephone exchange

Important

My patience is already bursting, what a disgrace I spent the whole day waiting for the technician who didn’t even deign to call back and apologize that he was delayed, so he didn’t even come. When you call them on the phone they are rude and hang up. We hoped that your services were good, but it turned out to be even worse than what we had.

Mgts - claims department [invalid]

MGTS does not even consider it necessary to give a written answer, to somehow react to the problem. The task of OJSC MGTS is to promote a client for a lot of money, no matter what? According to clause 5.4 of the Agreement for the provision of Internet access services, the Operator undertakes, at the Subscriber’s request, to eliminate malfunctions arising due to the Operator’s fault that prevent the use of the service for 10 days, and also according to clause 5.7, the Operator is obliged to notify the Subscriber at least 24 hours in advance about the work related to the replacement of equipment, software, caused by the need to maintain the functionality and development of the Operator’s technical means... which was not done! As a result of the load on the MGTS server itself, there were repeated failures in the Internet and loss of settings on my computer, which was confirmed by your organization’s support staff (conversations are recorded).

Question 26510 how can I write a letter of complaint to MGTS addressed to the general

In this regard, in order to legally comply with the requirements for the protection and maintenance of communication lines, we ask you to restore the distribution box by placing it on the territory of our production base (V street, building 35, building 1), and run the cable to the box. We ask that all work, including materials, be carried out at the expense of OJSC MGTS, since the territory on which, according to the data, the box is installed, is not accountable to us, does not belong, and the demarcation act cannot have legal force.

Deputy Head of the Cable Shop G. N.A. (tel. 000-00-00) and leading engineer P.V.M. (t. 000-00-00) claim that we must restore the junction box at our own expense. We consider this illegal and not in compliance with the law. We cannot be responsible for territory that does not belong to us.

Complaints about MGTS

Problems created for me, through no fault of my own, are paid for by me, and even double the amount!!! Self-service? SUPER! OJSC MGTS, not fulfilling its contractual obligations, demands fulfillment of obligations from the Subscriber, and threatening to go to court! Reviews on the Internet about the activities of MGTS, to put it mildly, are not pleasant, completely negative. As I understand it, this is not important for MGTS. The company is not interested in the opinions of clients, is not ashamed of the quality of service, is it not interested in the prestige of such a large organization? The manager or his deputies cannot be reached under any pretext, no telephone numbers, no office hours - everything is incognito.

State within the State? I would like to draw your attention once again to the fact that as a result of your service, with the participation of a master fraudster, suppressing me morally, I was put into a huge debt.

Topic: complaint about mgts

I urge all those offended and offended: IGNORE THE SLAUGHTERS!!! We will pay those who work, and not those who rely on us in the first place. Soviet times are over. May the best man win!!! Hello. Dear discussion participants, if you need help or have questions about service in MGTS, write to, indicating the MGTS number, contact number and a link to this post. We will try to help. Sincerely, OJSC MGTS I have a big problem with PJSC MGTS. Illegal seizure of money. Tell me to write to YOU ​​at the same address? Answer me / It’s very frustrating how your organization works; I’ve never encountered a more terrible service until now.

OJSC MGTS - claim

I came to your office on Bagrationovsky, they accepted my application for the 17th, 12th, 12th visit of an installer to replace the wiring, I paid for it. The master was supposed to come to me from 9-13 as the young man told me, but unfortunately when the time came no one called me.

I called back and was told that there was no such application, let’s duplicate it for you, well done on 19, 12, 12 at the same time, the master calls back and says that he will not be able to come to me at the specified time, offers to reschedule the application to the next day and makes a note that The master will be with me exactly until 13:00. I'm taking time off from work for the third time. The third day came, no one called me, I called, I was again informed that the master would not be there before 13:00.
When visiting him, private security is called and the phone stops working. And this is somewhat surprising because there was no need for his appearance, and even more so we did not want his intervention to lead to the loss of telephone communication and an unplanned visit by the police. Once again, turning to to the call center, we ask your employee to appear today (06.12) at the earliest possible time, but unfortunately our requests were not heard. I ask you to look into this situation, and as soon as possible, because for 2 days we have not only had no city communications, but we cannot use the services of VO. Since I believe that the situation in which my family finds itself is caused by an unqualified approach to addressing customers in your company, I will attribute all possible financial losses to your account. I am waiting for your response. Konyakhin Mikhail.8-916-413-03-99.
They connected, the phone does not work correctly after that. Since the 30th, I left a request, to which no one has responded to this day, and I, in turn, continue to call the wrong numbers!!! At the same time, they charge me for calls to my mobile phone. The operator, during the initial application, cannot connect two words at all and add specifics on my question. I have an Internet for 100 years and I DO NOT NEED TV from MGTS!!! At the same time, MGTS motivates this by order of the Moscow government, so if you undertake it, you must do everything efficiently, and don’t disgrace yourself. There are certain deadlines for reviewing and fixing problems that you have had for a long time. I completely agree, we have the same complaint! I received a call from MGTS employees with information that the fiber optic in our house has been replaced and they need to come to my apartment to change the wires.

I don’t think it’s decent to describe all the emotions that I had to experience through your fault, but I hope I won’t have to meet such notorious “workers” and fabulous “specialists”, I don’t need to deal with you, and what’s happening in your “organization” simply doesn’t fit what standards are both moral and, apparently, legal. Now in essence: on December 7, 2012 we contacted you to connect the Internet (number 499-235-79-30), the Internet is still not connected. It is not possible to see a specialist from your organization even after repeated requests, clarifications, investigations and promises on your part. If you do not have the ability to provide services properly, then do not engage in this type of activity. Why do you torture people by essentially imposing services, and then are unable to fulfill your obligations to connect them.

JSC MGTS quality line

My patience is already bursting, what a disgrace I spent the whole day waiting for the technician who didn’t even deign to call back and apologize that he was delayed, so he didn’t even come. When you call them on the phone they are rude and hang up. We hoped that your services were good, but it turned out to be even worse than what we had. I demand that measures be taken to clarify my complaint.
In 2006 We received an apartment to replace the demolished one in a five-story building. I couldn’t translate the Preobrazhensky T/U number. As a result, having squeezed 680 rubles out of us, they installed an AVU! I forgot what this is! They tearfully promised to fix everything within six months. For 6 and a half years now we have been paying for a room on paper! Patience has run out! On the weekend I'm going to cancel MGTS services.
There are a sea of ​​operators. I'll install an IP device. And the definition is free and a bunch of extras. services.

Ask a question

With deep disrespect and hatred, your client Alexander is forced. They switched to fiber optics, it worked and then broke down. I filled out an application number 220427 (tel. 495 4444537), they promised the technician would come every time after 2 days, calls every time, the dispatcher doesn’t know why the wizard didn’t come, the next application is in 2 days, the wizard deigned to show up only on Monday 02/11/2013. I scheduled welding for Wednesday, wait. Today they called, the foreman came, without anything and as if for the first time?!!! The dispatchers can’t say anything, wait, why can’t you assign a foreman for a specific time and why did the foreman come today !!!And why do we need dispatchers who don’t know anything and can’t connect with anyone? We have 2 weeks of a non-working phone, constant calls from a cell phone and a 7-minute wait. And 2 DAYS OF STUPID WAITING FOR A MASTER (someone has to sit and not leave )!!! Dear Alexander! We have the same garbage. All one to one.

Mgts - claims department [invalid]

I urge all those offended and offended: IGNORE THE SLAUGHTERS!!! We will pay those who work, and not those who rely on us in the first place. Soviet times are over. May the best man win!!! Hello. Dear discussion participants, if you need help or have questions about service in MGTS, write to [email protected], indicating the MGTS number, contact number and link to this post. We will try to help. Sincerely, OJSC MGTS I have a big problem with PJSC MGTS.

Illegal seizure of money. Tell me to write to YOU ​​at the same address? Answer me [email protected]/ It’s very frustrating how your organization works; I’ve never encountered a more terrible service until now.

Are you a robot?

MGTS does not even consider it necessary to give a written answer, to somehow react to the problem. The task of OJSC MGTS is to promote a client for a lot of money, no matter what? According to clause 5.4 of the Agreement for the provision of Internet access services, the Operator undertakes, at the Subscriber’s request, to eliminate malfunctions arising due to the Operator’s fault that prevent the use of the service for 10 days, and also according to clause 5.7, the Operator is obliged to notify the Subscriber at least 24 hours in advance about the work related to the replacement of equipment, software, caused by the need to maintain the functionality and development of the Operator’s technical means... which was not done! As a result of the load on the MGTS server itself, there were repeated failures in the Internet and loss of settings on my computer, which was confirmed by your organization’s support staff (conversations are recorded).

Disabling your home phone

I asked how I could terminate the contract and received the answer that only by visiting their office in person. I decided to notify of the termination of the contract on my part by mail. To do this, I sent a valuable letter with a list of attachments, the contents of the letter are a statement of termination of the contract, the text is as follows: there from such and such, STATEMENT I, such and such, who is your subscriber, ask you to terminate the subscription agreement (personal account number such and such) for service telephone number of such and such, installed in a telephoned apartment at the address: such and such, on the basis of paragraph 48 of the Decree of the Government of the Russian Federation of December 9, 2014.

No. 1342 “On the procedure for the provision of telephone services” - “The subscriber has the right to unilaterally terminate the contract at any time, subject to payment for the telephone services provided.” Date, signature. The signature was not notarized.

Question 26510 how can I write a letter of complaint to MGTS addressed to the general

Hello, Mikhail. The answer to the post was provided to you here: http://www.spr.ru/php?id_tema=2314956. Sincerely, MGTS OJSC charged 10,000 rubles for connecting to the Internet. 2 PENSIONERS don’t know anything, they were just blatantly deceived and offered free services. The installation was on September 7, 2012. STILL, no one wants to figure it out and help. please help me return the money, installed by Ivan from Mostelnet, his mobile phone .8 9160394897 PEOPLE BE ALERT. Thank you in advance I've already gotten your internet. You charge good money... But the quality is poor... The speed is low... Or the internet disappears very often!!! I play online games... and here is such crap!!! More like this a couple of joints... and I will refuse your services!!! He used lime and did not know grief... Your shit is net... And now I will advise others not to connect your crap...

OJSC MGTS - claim

On paper (receipts) in the detail of accruals one amount is 402.92 rubles in Total payable - another 472.92 rubles. The operators of the phone number 8 495 636 0 636 cannot explain, they claim that there is no debt. A claim was filed for the operation of the Internet and this service was disabled. The claims department staff contacted me, apologized, and assured me that my claim had been taken into account and a recalculation would be issued from November 2 (from the time there was no connection on the line, and not from the moment of contact).

Write an open letter to the president

I have already contacted you three times with written complaints describing what happened (the originals are available in the complaints department). I am contacting you once again. I have not received a response to any written complaint from MGTS, in accordance with clause 7.2 of the Agreement for the provision of Internet access services. In an oral conversation with the employees of the claims department after my third appeal dated May 24, 2013, an agreement was reached on the possible repayment of my debt in installments, in installments (despite my categorical disagreement with the vile situation that arose, in which I found myself in the extreme).

After which, as far as financially possible, I paid the declared debt, but nevertheless, my home telephone was turned off three times, for which I pay the bill properly and on time, and also receive an SMS on my mobile phone with a warning about forced collection.

Termination of contract with PJSC MGTS

Problems created for me, through no fault of my own, are paid for by me, and even double the amount!!! Self-service? SUPER! OJSC MGTS, not fulfilling its contractual obligations, demands fulfillment of obligations from the Subscriber, and threatening to go to court! Reviews on the Internet about the activities of MGTS, to put it mildly, are not pleasant, completely negative. As I understand it, this is not important for MGTS. The company is not interested in the opinions of clients, is not ashamed of the quality of service, is it not interested in the prestige of such a large organization? The manager or his deputies cannot be reached under any pretext, no telephone numbers, no office hours - everything is incognito. State within the State? I would like to draw your attention once again to the fact that as a result of your service, with the participation of a master fraudster, suppressing me morally, I was put into a huge debt.