I can't log into Skype help. In the English version of Windows this procedure is described as follows

Why Skype doesn't work

The company is constantly working to improve the program by releasing updates. However, some malfunctions may occur from time to time. We will try to answer the reader’s question, “why can’t I log into Skype”?

In the latest versions of the application, many bugs have been fixed. Therefore, in order to eliminate various misunderstandings when starting and working, when it is impossible to enter the program, it is best. And make sure that your device meets the developer's system requirements.

In general, all user questions related to problems with the program boil down to the following:

why Skype won't load (why won't it load);
why Skype won't turn on;
why Skype won't start;
why is it not included in the network?
why can't I log into Skype?
why Skype is slow and glitchy;
how to fix the application (solve a problem with Skype).

Below we present the main solutions that are effective today.

Skype won't start: what to do

What to do if Skype does not turn on, but you urgently need the program? Take advantage.

In this case, login errors are excluded, and you don’t need to worry about why Skype won’t open and what to do, just enter the correct data. But this version can only be used on a desktop computer for now.

If you prefer the classic app and want to get rid of login problems permanently, try the following:

Problems launching Skype may be related to the file shared– it is responsible for the current settings. Make sure you exit the application. Then in the search bar of the main menu "Start" Windows OS enter %appdata%\skype, press OK. (If you work in iOS, open the applications folder in the library). Your device will give you a list of files, in it you need to find shared.xml and delete.

If after this you still cannot start the program, try the following option:
What to do if you can't log into Skype? Again, make sure you exit the program. In the search bar, enter %appdata% or go to the list of applications, and there delete or rename the Skype folder - this will update your profile:

True, you may get lost in this case, but you will keep your work account and, quite likely, you will stop asking the question “I can’t log into Skype, what should I do?”

But if after this Skype does not start, try this drastic solution:
Reinstalling the program It would seem that it could be easier than installing Skype. But in order to eliminate loading problems and other possible “glitches,” you first need to very carefully remove it from your device. After the standard removal procedure (this is what it looks like in Windows 7):

need to check the folder C:\Users\re\AppData\Roaming\Skype\Skype_username– it needs to be deleted (path for Windows; in other operating systems – in the applications folder). Then clean the registry and system: to do this, you can use one of the utilities that can be downloaded for free on the Internet.

Do this also if you see a message "Skype has stopped working".

Reinstalling the program means switching to the latest version of the application, and, in the vast majority of cases, an end to situations where Skype cannot be opened, the program does not connect or turn on, as well as questions about why Skype freezes at startup or does not load.

But what to do if the application does not load even after that?
To answer the question “why can’t I log into Skype”, check to see if your application is blocking firewall. Find it in the Security Center (via Control Panel in Windows), and make sure that your system allows Skype access to the Internet. Setting a ban is a common reason why Skype does not connect to the network:

If your firewall is managed by your system administrator and Skype is not on the list of approved enterprise programs, you may be unable to sign in because your network administrator has denied access. Unfortunately, you cannot solve this connection problem on your own.
A connection error may also occur when working via proxy server. If you know his details, enter them. You may need to enable authorization.

The remaining parameters are under the control of the system administrator. So if you are still wondering why Skype won't connect, it might be one of the network presets.

Can't log into Skype: other situations

If the program gives an error when starting, it means that you have an outdated version of the application. In the latest ones, all errors have been eliminated.

This is also what the message says "skype.exe entry point not found".

And here's the message "BtStackServer.exe wants to use Skype" or "BtvStack.exe wants to use Skype" is not associated with any problem where the user cannot run the program or cannot log into the account. It's just a device Bluetooth requests authorization.

If you see the message "Login to the network is temporarily unavailable", reboot your device. In most cases it helps. This is often one of the main reasons for concern when launching an application on mobile devices: “What to do if Skype does not work on your phone?” However, as you can see, the solution is quite simple. Or, again, reinstall the application.

But history also knows cases of the global fall of Skype. There were glitches on the company’s server, and the Internet was filled with questions like “what happened,” “what’s going on,” “problems today,” “what’s wrong with Skype today,” and “why Skype isn’t working today.” Indeed, for some time all users were denied access, but the problem in each case was resolved fairly quickly.

If your computer displays the message "This action is only allowed for installed products", it's most likely a matter of the label. Delete it and create a new one.

If the program is not running in the background, you most likely have too many applications open or are running an outdated version.

If you experience a program crash, it is most likely that your device is running low on resources. Close unnecessary programs, optimize disks, use antivirus.

Another common question: if the application freezes during a conversation, what should I do? In this case, the problem is apparently not in the program, but in the overall load of the device. After all, why might the program not work? It's not always the problem; she may simply be “cramped” on an unsuitable device. The application also hangs when making a call if the Internet connection is poor.

If you see a message "The plugin is not responding", reset settings Internet Explorer to preset ones.

Why is Skype not responding and what should I do? You can't always blame the program or gadgets. Perhaps your interlocutor simply cannot accept the call.

And if the window does not open, it is better to reinstall the program.

How to improve the application

Have a nice chat!

Video:

Sometimes users complain on forums: Skype won't connect. And everyone has a different problem. Some Skype won't start. Others cannot enter their login after the update. For others, the fields are not active at all - you cannot enter your login and password. The fourth ones generally have a solid background without any buttons or inscriptions, etc. Someone will be lucky, and there are knowledgeable people on the forum when Skype won't open, what should I do? will advise. Out of desperation I have to contact technical support. But this is ineffective because it takes a very long time. The problem is that program failures are not always the same. What could this be connected with? Let's figure it out together in similar situations.

Doesn't log into Skype - it's your own fault!

The new operating system from Microsoft has the ability to set Internet access permission for each specific program. This allows all applications to access the network by default, but there are exceptions. For example, users change settings without permission, and then wonder: “why am I I can't log into Skype?!” Fortunately, this is completely fixable. First of all, press the keyboard shortcut "Win+I". For those who are not in the know: “Win” is a button with an image of the Microsoft branded window. It is located in the lower left corner of any keyboard. As a result, a menu will open where you need to select the option "Change computer settings", which is at the very bottom of this window. (Woeful users often climb there, and then complain on the forums, they say, “Skype won’t open: what to do?”).

This means that when the Metro-style menu opens, where you need to click on the item "Confidentiality" left mouse button. A window will appear where you need to allow Skype access to the microphone and webcam by moving the corresponding sliders.

True, sometimes there are more banal situations when a person “for some reason” can't log into Skype. They are caused by simple carelessness. And without understanding what, why and where, users write: “SOS! I can't log into Skype! In reality, it is simply impossible to connect. In 80% of cases, this is due to technical problems with the Internet provider itself or a breakdown of the Wi-Fi router (if used). It happens that users simply lose sight of the fact that from time to time they need to check the condition of the network cable. For example, it can be accidentally pulled out by children or chewed by pets.

Skype connection failed

An unsuccessful attempt to log into Skype with a message that a connection cannot be established may be due to the anti-virus program or firewall installed on your computer. Try disabling the antivirus and firewall first. If the problem persists, then try the following:

Go to Explorer and in the address bar enter:
- For Windows 7: "C:\Users\$USER$\AppData\Roaming\Skype\"
- For Windows XP, “C:\Documents and Settings\$USER$\Application Data” without quotes and with the appropriate username.
This action will redirect you to the folder containing the message history in the program and similar data, copy the entire contents of the folder to any backup, and then clear all the contents from where you copied the data.
After this action, you need to remove the Skype program from your computer through the control panel. To do this, you need to go to Start, then Control Panel, then select Uninstall programs, find Skype in the list that appears and remove it.
After uninstalling, download the program again from the official website, so the latest version will be installed on your computer, after installing which all you have to do is enter your login information. As a result of these actions, everything should work as it should.
To restore copied important data, you will need the SkypeLogView utility.

You are already in Skype on this computer

If, when you try to log into your Skype account, you receive the following message: “You are already logged into Skype on this computer.”

First, launch the task manager and see if the program is hanging in the processes, end the process if it is there and try logging in again.
If the situation repeats after the process has already been completed, try deleting your profile or simply rename the folder containing your data. In order to delete a profile or rename a folder, you need to go to the folder using the method described above and rename or delete your profile folder there.
Try logging into the program again.

Login is not possible due to data transmission error

Often the question “why can’t I log into Skype” is accompanied by the following screenshot:

There are several different solutions to this problem.

Solution 1. Again, using the method described above, look for the Skype folder and in it you will already find a folder with the name of your login in the program. After opening, find the file “main.iscorrupt” in it. Transfer it to your desktop without copying it, and try logging into Skype again. If authorization is successful, the transferred file can be sent to the trash.
Solution 2. First, using the same method, we look for the Skype folder, in which we subsequently rename the folder with the name of your login; you just need to add one absolutely any character to the name or, conversely, delete one character. This way you will save your profile message history. Try logging into Skype. If it works, then everything will work well, but your old correspondence will not be there; they can be restored using the same software utility given above.

Unable to sign in to Skype after update

Problems with logging in sometimes occur after updating the Skype program, and problems after installing extensions and panels can also be attributed to this.
To solve a problem of this nature, one of three methods is used.

Why can't I log into Skype? The reasons, as well as the options for solving the problem, are very numerous, so anyone who is puzzled by the question “Why can’t I log into Skype?” will have to understand the roots of the problem.

Diagnosis and solution options

The most common, but very common problem is this: there is no network, no Internet (no connection). Check its availability this way: just go to one of the sites. If that doesn’t work, see the network connections section (for a computer or laptop) or call your operator.
If the Skype service itself is not working properly, you can check its status by going to http://heartbeat.skype.com/. This official blog will always contain information about the operation of the messenger and problems, if any.
When you approach a stage such as the login screen (fields for entering your login and password are displayed there), you no longer need to check for Internet access. Now, carefully checking your nickname and login password, try to log into the program again either through the browser version (or it is also called the online version). If you are logged in, the password is correct and that is not the issue.
If there is some complex system error that prevents you from working or communicating normally, resetting the password, that is, changing the password, can help.
When you try to log into Skype messenger on a new device, a problem may arise that the required system parameters do not match. So check them out.
Delete the file called "shared.xml" or "main.incorrupt" if you haven't already done so.
Temporarily disable your antivirus or firewall (Windows Firewall). If you managed to log in after this, the problem is that the antivirus is blocking.

If you can't even see the login screen, the problem may be as follows:

Skype is not installed correctly. To eliminate this option, simply install it again. This problem may occur after an update.
You have already logged in previously, but using a different account. To correct this error, try exiting the program completely by right-clicking on the tray icon and selecting “Exit”.

How to delete a file "shared..." or "main..."

First you need to find it on your hard drive. Press the "Windows" and "R" keys to call the "Run..." command. Enter the following information in the free field: “%appdata%\skype”. After clicking “ok”, the system will find the folder where this interfering file is located. Remove it and try logging in again.

If it is impossible to find a file on disk (including the shared.xml file), you must first enable the visibility of previously hidden objects. To do this, press “Windows” and “R”, like last time, and enter the following text: “control folder”, click “ok”. All that remains is to select the option to show hidden objects (files and folders), which is called “Show hidden files, folders and drives” or “Show hidden files, folders or drives”.

For Mac OS owners, you need to do the following:

(find its icon in the tray, right-click, select “Exit”).
In the menu bar, select “Go”, then “Go to Folder”.
Enter in the navigation line: “/Library/Application Support/Skype”.
Click the "Go" button.
Find the target file “shared.xml” in the directory that opens and delete it.

In the same way, you can try deleting the “main.incorrupt” file. It is located in the “Skype” folder in the program files on drive C (or in another place, if when installing the messenger you yourself did not choose a different option from the automatically suggested one).

Checking system settings for using Skype

To check that your device meets the system and technical requirements, you need to check the following information.

For Windows you must have:

processor with a power of at least 1 GHz,
at least five hundred 12 MB of RAM and “DirectX” latest version.

For Mac device owners(support for them will officially end in October 2016, but most likely, the use of Skype will be possible before the end of 2017):

The OS version must be Mac OS X 10.10 or later, or Mac OS X 10.6 (“Snow Leopard”),
Proc. Intel, with a clock frequency of one GHz,
As additional equipment (software), you need to have Quick Time installed.

For Linux users:

Operating system - Ubuntu 10.04 or later, Debian 6.0 or later, Fedora 16 or later, Open SUSE 12.1 or later.
The power of the processor is from 1 GHz.
RAM - from two hundred and fifty 6 MB.
Add. Software: Qt 4.6, D-Bus 1.0.0, libasound 1.0.18, Pulse Audio 1.0 (better than Pulse Audio 4.0), Blue Z 4.0 (preferably, but not required).

For “Windows Phone” you need to have Windows 10 Mobile, Windows Phone 8.10, Windows Phone 80, although official support ends in October 2016, with some possible restrictions this program will continue to work on these platforms until the beginning of 2017.

For Android owners (that is, smartphones running on this platform - Android):

Operating system Android 4.0.3 or later.
Free space on your smartphone - from thirty 2 MB.

The same restrictions will apply here as for the previous example - support for this device ends at the end of 2017 at the latest.

If you have an ARMv7 processor, Skype is fully supported for you; if ARMv6 (for example, Samsung Galaxy Ace and HTC Wildfire devices fall into this category), video communication will not be supported.

For iOS device users(use will also be available until the voice communication function is transferred to the cloud, that is, until the beginning of 2017):

IOS version - from the eighth and higher,
Phone model - Apple Watch, IPhone (4s, 5, 5c, 6, 6 Plus, iPad 2, Air, Air 2, Mini, Mini 2, Mini 4, Pro, Touch (fifth or sixth generation).

If you use a computer or laptop, check your hardware settings. To do this:

Press the combination “Windows” + “I”.
In the menu that opens, select “Change computer settings.”
Click on the “Privacy” item.
In the newly appeared window, leave your permission to use the microphone and video camera.

How to access the browser version?

Have you done everything you could, but you still can’t log into Skype or it says, “Couldn’t log in?” Is it still impossible to find out the reason or has the user not installed it yet? Don't despair - there are still options.

To try to temporarily solve the problem or check for errors on your device that are preventing you from logging in, try logging into the online version of this messenger. This is the same as the browser version. To use it you do not need to install any software, as it works directly on the site.

To implement your plan, log in to the specified official browser version using this link: .https://login.skype.com/login. After successful login (if there is an Internet connection), log in with your username and password.

If you can log in, then the problem is in your device through which you log in (or previously logged in). Reinstall Skype. If you can't even register, .

How do I reset my password?

First, decide how exactly you will need to log into the messenger:

Through a regular login to Skype, by entering an individual unique login in the specially designated fields in the login form.
Through synchronization with Microsoft (performed if the account has the “dog” symbol – “@”).
You want to log in via Facebook using your Facebook login and password.

To change the password for the first or second option, simply find on the login screen an inscription (active link) such as “Forgot your password?”, “Remember your password,” “Remember your password” and then follow the instructions. If an “extraordinary” situation arises when logging in through the social network Facebook, you should try to change the password there, on their website.

Solution for computer or laptop

Another solution to the problem is a method based on the requirement to log in via IE. To get around this, you need to do this:

Go to the Skype folder (usually it is in “Program Files”).
Go to "Properties".
Select the "Shortcut" tab.
A path will appear in the “Target” field, at the end of which there will be “...skype.exe”. Add “/legasylogin” after this.
Save everything you have entered by clicking on “ok”.
Launch Skype from the shortcut.

For Umbuntu OS

Those who are the proud owner of a device running the above operating system can try this:

First, it is advisable to update the OS to the latest version available.
Go to “System Monitor” and open the tab with processes – “Process”.
Find Skype and complete the process (“End Process”).
Open the “Home” folder, press “Ctrl+H” to display hidden folders and files.
Rename your Skype folder (for example, “SkypeOld”) or delete it immediately if you are not afraid of losing data.
Update Skype.
Go to the communication program.

So, to solve the problem of logging into Skype, many solutions have already been invented and tested. Try it too! To do this, it is advisable to know the technical data of your device and the software on it.

For messaging and calling Skype, you can launch it and learn how to log into Skype. First, you launch the installed program and a window should appear on your screen inviting you to log in. You can log into Skype using 3 different methods. So, how to log into Skype:

Using the login and password that you created on the Skype.com page. How to register is described
Using a Microsoft account.
Using your facebook account.

Which of these ways to log into Skype is up to you, but if you already have a Facebook or Microsoft account, then in my opinion there is no need to create another additional one and remember an extra login and password. Plus, logging in via Facebook or Microsoft occurs automatically if you have already logged in using these logins.

So, for the first method, click the “Skype Login” button and go to the window for entering your Skype account login and password. In field number 1, enter your unique login that you previously created for yourself; in field number 2, enter your unique password for the Skype account that you came up with for yourself. If you want the program to automatically authorize you upon startup, check the box in the lower right corner - “Automatic.” authorization when launching Skype." And finally, click the “Login” button. If several owners use this program on the computer where Skype is installed, then after all logins, you can select from the drop-down list the login under which you want to log in.

If you filled in any of the fields incorrectly (username or password), the program will issue a warning like this. If you absolutely cannot remember your login and password, you will have to restore your account.

If your username and password are entered correctly, Skype will launch and you will see the program's initial screen. To exit Skype, click the Skype menu in the upper left corner and select "Exit" from the drop-down list.

The second way you can sign in is with a Microsoft account. This is essentially an analogue of a Google mail account (). This is a Microsoft mailbox. If you have already started one, then simply enter your login (1) and password (2). And Skype starts. If you want to register a Microsoft account, click the register link and after the registration procedure, log in to Skype.

Well, the third way to log in is to use your Facebook account as a login. The procedure is no different from the previous ones. Enter the email or your phone number that you used to register on Facebook and the password for your Facebook account.