iPhone 5s stuck on iTunes. Standard recovery methods

The cord and the iTunes icon on the iPhone screen may suddenly appear during an iOS firmware update. This error means that during the installation process the connection to the Internet was interrupted or there is not enough memory on the phone to install additional components.

If after iPhone updates asks to connect to iTunes, you will not be able to use the phone normally. The device stops responding to attempts to turn on and launch the desktop. Let's take a closer look at how you can easily fix the update problem and restore your phone's functionality.

The reasons for the error include the following:

• Incorrect installation of new firmware;
• Sudden disconnection of the cord while updating the phone via iTunes;
• Error when trying to install jailbreak;
• Damage or displacement of the Wi-Fi module chip.

Standard recovery methods

If you encounter something like this software malfunction, first try rebooting Recovery Mode. The fact is that the image of the cord and the iTunes icon means that recovery mode is running on the iPhone, however, due to software error it cannot complete. Press simultaneously Home buttons and Power for 15 seconds. Next will happen restart phone, and the error will disappear.

Rollback to backup copy. For this method you need to do iPhone connection to desktop iTunes app. Next, open the main program window and in the “Restore” field, roll back the phone to a previously made backup copy. This will take 15-20 minutes.

In most cases, all the recovery methods presented above will be able to resolve the error and the automatic reboot iPhone. However, there are several other reasons why the iPhone asks to connect iTunes.

Exiting Recovery Loop

The cable and the iTunes sign can mean more than just active mode restoration, but also an “eternal cycle” of attempts to do the same restoration, that is Recovery Loop. In the second case, it is not so easy to get the phone out of this state, because instead of the operating system, the smartphone re-loads the error screen.

You can exit Recovery Loop using the Tiny Umbrella utility. After installing the application on your PC, you need to connect your iPhone to your computer. The utility automatically recognizes the connected device. Then follow the instructions that appear in the main program window to complete the setup. Another application that eliminates the endless Recovery Loop is RedSn0w. Connect your iPhone to your PC. In the main window of RedSn0w, click on “Extras” - “Recovery fix”.

Damage to the Wi-Fi chip. What to do in this case?

If all the methods described above did not help you solve the problem, you can say that your iPhone is damaged. Wi-Fi module connections. When trying to activate the device, the system cannot find Wi-Fi. Next, the recovery mode and the iTunes connection window are activated.

To fix the problem, you can reroll the existing chip. Remember that poor quality work can lead to damage to more important components phone, for example, the central processor.

You cannot replace the chip separately, since immediately after the first attempt to turn on the iPhone, the phone will not be able to identify the authenticity of the part. As a result, you will receive a non-working “brick” that can no longer be restored. The only one effective way repair - replacement motherboard on iPhone.

Any instructions for self-repair You can find your iPhone on our website, or call a specialist for to any place convenient for you.

Apple cares about the security of user data, and in order to protect information at all iOS devices It is possible to set a password. Its entry can be configured each time the device is unlocked or after a certain time interval of its inactivity. Having set a password, iPhone owner, iPad or iPod may forget it. Having provided for this, Apple company prompts users to try entering 6 times correct password. If none of the attempts are successful, the device will be blocked, and the user will see a message that he will be able to try entering the password again only after certain time. If you make a mistake 4 more times, the following message will appear: “iPhone is disconnected, connect to iTunes.”

Restoring iPhone or iPad

Apple recommends that if you receive the "iPhone (iPad) is disabled, connect to iTunes" error, you can restore your device. This can be done while saving data if previously using iTunes backups were created. In situations where this was not done, restore iPhone or iPad after incorrect entries passwords and errors will only result in data loss.

To restore iPhone after ten erroneous entries passwords, you need to do the following:

After completing the device recovery procedure, the password will be reset, and you will be able to use your iPhone or iPad again.

Remote password reset on iPhone and iPad

Another effective way To get rid of the "iPhone is disabled, connect to iTunes" error is to execute it remote reset. This can be done if the device was activated before the problem occurred. It allows you to track the device, as well as perform some remote manipulations with it, including erasing all information from the device.

You can reset your iPhone password using the service from any computer, tablet, smartphone or other gadget with Internet access. To do this you need:

All information from the device will be deleted and the “iPhone is disabled, connect to iTunes” error will disappear. You will be able to restore the device from existing copies or configure it as a new device.

Additional passcode attempts on iPhone or iPad

If the error “iPhone (iPad) is disabled, connect to iTunes” appears on the screen, you can bypass it and get 10 more attempts to enter the password. The method is as follows:

If you can reset password entry attempts in the specified way, you can do this ad infinitum, repeating the steps described above over and over again and receiving 10 additional attempts to enter the password.

In order for you to be able to make an accurate diagnosis, determine the mode in which your iPhone (or other device) displaying the USB cable and iTunes is located, we will describe the results of our research acquired as a result of using these mobile Apple devices. And maybe our meager knowledge will help at least someone solve their problem and restore the operation of their phone or tablet.

Recovery mode - normal

To normal mode iPhone recovery or iPad is entered using simple actions, the sequence of these actions is described here - “”. To exit normal Recovery Mode, we simply left the iPhone for a while, it rebooted itself and exited recovery mode. To immediately exit recovery mode (so as not to wait), we simply force it. It turns out that from normal mode recovery, unlike others, is quite easy to exit by rebooting.

Recovery loop mode - obedient

There are cases that after a forced reboot, which is used to exit the normal recovery mode, the iPhone still continues to load a black screen on which we see the cord and iTunes again and again. This situation means that the iPhone is in the so-called Recovery Loop mode. iTunes very often puts a phone or tablet into this mode. Getting into the Recovery Loop can happen by various reasons, for example, as a result or restoration iOS firmware. A recovery loop can arise as a result of a software, hardware or household failure (for example, a cable was accidentally pulled out), once we ourselves were trying to downgrade the iOS firmware version from 7 to 6.

Why did we add the word “Obedient” in the subtitle? Yes, because to get out of the obedient recovery loop and return the iPhone to working condition it is still possible without loss of information, for this we used, some users had difficulties with TinyUmbrella, and we found more convenient way exiting Recovery Loop using the program. There are other programs for getting out of the loop - iReb and RecBoot.

Recovery loop mode is not obedient

If your iPhone or iPad gets into an unruly Recovery Loop, then, as a rule, not only is it powerless forced reboot, but the programs redsn0w, iReb, TinyUmbrella and RecBoot also cannot get the iPhone out of the recovery loop. As a result of applying the programs mentioned above, the iPhone continues to show USB cable and the iTunes logo. In this case, we were unable to avoid the loss of information stored in the iPhone, but it’s good if you did too.

If you have caught a naughty recovery loop, then all that remains is to connect your iPhone to iTuens and try to flash it. Sometimes it is not possible to flash the phone in this mode, then they try to flash it again. As a result iPhone firmware erases all information, and we, made earlier. It happens that after flashing an iPhone or iPad you are asked to enter someone’s Apple ID and password, but that’s a completely different story.

When connecting your iPhone to a computer or laptop to work with digital data, the user may encounter the problem of the device not being recognized. This may be due to malfunction software or a malfunction of the Apple gadget itself.

Some breakdowns can be corrected yourself, otherwise you will have to contact a service center. Let's look at the reasons why iTunes doesn't see the iPhone and their solution.

Common problems when syncing your Apple device with your computer

Regardless of whether you connect your iPhone to a regular personal computer, laptop or MacBook, you may experience a lack of synchronization. To solve a problem, it is necessary to discover its cause.

The main reasons for unstable operation:

• failure or incompatibility of the USB port with the device;
• non-working or non-original USB cable;
• problems with the software or Apple work Mobile Device;
• iPhone malfunction.

Let's look at each one separately. It is necessary to adhere to a given procedure for diagnosing the performance of a PC and Apple device.

Diagnostics of the functionality and compatibility of the USB port with the device

If you plug your iPhone into a USB port and nothing happens, the port may be broken or the port may not be compatible with the device. Insert a flash drive or other USB device into this port to test functionality. If the device is detected and works stably, reconnect your iPhone to another port, preferably located on the back system unit. For stable operation USB 3.0 or higher is recommended.

If reconnection does not give any result, move on to another diagnostic point.

Diagnosis of a broken cable

Connect the cable you are using to charger and try to charge your iPhone. If the device does not charge, the reason is the cable, replace it. Otherwise, let's move on to working with the software of iTunes and the Apple device.

iTunes does not see iPhone: diagnostics of software functioning

Check that the appropriate software is installed on your computer or laptop. iTunes - universal media player, which combines the functions of playing music, movies, text books, an online store and an explorer that allows you to synchronize with other devices Apple family for data transfer. The program is available for installation on MacOS, Windows and Linux completely free of charge. It is recommended to download the software from the official Apple website (if you have a Mac, then AppStore), this is how you get latest version software and a guarantee of security from intruders.

Operating system devices Windows family or MacOS have by Apple service Mobile Device required to detect a connected Apple device in real time. Failure to recognize device synchronization may be due to its inoperability. To fix this problem, restart the service.

How to Restart Apple Mobile Device

To perform a service reboot in the operating room Windows system, necessary:

1. Disconnect from computer Apple device and close iTunes;
2. Go to the control panel, find the “Administration” item, then open the “Services” tab;
3. Find the name of the service in the list and click on the “Stop” button;
4. Wait a while, make sure the service is completed and turn it back on;
5. After a successful launch, connect your Apple device and wait for synchronization.

If nothing happens, the problem is in iTunes itself or with technical part your smartphone. Find the folder with installed program, uninstall it. Download and install the latest software for your operating system version from the official Apple website.

Restart service Apple Mobile Device on devices with operating system MacOS system regular means it won't work. To disable it, you need to do the following:

1. Disconnect your iPhone and close iTunes;
2. Delete icons and folders with iTunes contents located in the library;
3. Find the AppleMobileDevice.kext and AppleMobileDeviceSupport.pkg files and delete them;
4. Empty the recycle bin and reboot your devices;
5. Reinstall iTunes;
6. Connect your Apple device and wait for synchronization.

Let's consider what to do if iTunes does not see the iPhone even after performing operations with the Apple Mobile Device service.

Diagnostics of iPhone for USB port performance

The problem with synchronizing your Apple device and computer may be hidden in unstable work the device itself. First, perform an external inspection of your smartphone. Check the charging connector for dirt and small objects; this often interferes with charging and connection to the computer.

"Trust, but verify"

iOS developers have thought about it unique system"Trust in connected devices." For the first time transmitting information to third party computer or laptop, you will see the “Trust this computer?” prompt. Adding a computer adds it to the list trusted devices. If you have not allowed the computer to trust your iPhone, then you will still have to do this to synchronize with iTunes, but first you need to do some manipulations that will allow the computer to “forget” its initial prohibition on interaction.

If you have MacOS:

1. Open Finder, in top menu press transition and choose go to folder;
   
2. In the field that opens, enter the path /var/db/ and click go;
   
3. Open the folder lockdown and delete its contents. If the folder is marked with a small “stop” icon, this means that you do not have rights to open it, but this problem is very easily solved. Click on it (folder) right click and select properties;
   
4. Here we click on the padlock in the lower right corner and enter the account password;
   
5. Now click on + in the lower left corner and select your account;
   
6. Next, you need to expand user rights. To do this, opposite your “account” we change read only on read and write;
   1. Next we follow the path C:\ProgramData\Apple\Lockdown(if you have 7,8,10 Windows version), for XP - C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
   2. Deleting the contents of the folder Lockdown.

   If this procedure is Windows platform did not help, then you should try updating the driver.

   
   

   If none of the above helps, contact a service center, where highly qualified specialists will determine why iTunes does not see the iPhone.

   Even more interesting and useful in Telegram channel@proyabloko. Subscribe, it will be interesting!

The army of smartphone fans is increasing day by day, the more devices are used every day, the more problems arises with them. In today’s article we will analyze the situation when an iPhone (any model) asks to connect to iTunes and does not turn on.

The problem is common and well known to servicemen; fixing it takes about half an hour of work and 1500-2000 rubles of money. So as not to waste family budget, we will try to turn on the iPhone on our own, at home.

Reasons

There are many reasons, it is difficult to systematize them, but several popular ones can be identified:

• The firmware crashes - this is precisely why the iPhone 5, 6, 7 models do not turn on, iTunes and the cord are on fire. We'll look at how to reflash the device in the next section.
• A hardware error, as a result of which some system files were deleted or corrupted, again, flashing will help. Experts call it “iPhone stuck on a cord.”
• The error may occur after falling onto a hard surface.
• Water gets inside the device.

What should you do if your iPhone seems to be loading, but won’t turn on, displays a “string” and asks you to connect to iTunes? Let's look at the options for solving the problem below.

Solution

To turn on a broken iPhone, follow the steps strictly according to the instructions. If you don’t understand something, at the end of the article there will be video instructions on how to turn on an iPhone of any model through the official iTunes software if it does not turn on. Instructions apply to all models Apple smartphones, 4, 5, 5S, 6, 6 plus, 7, 7 plus.

1. Download from the official website Apple program called iTunes (link).
2. Install iTunes and download the firmware for your iPhone model.
3. Turn off the iPhone and connect it to the computer using standard cable from the kit (can be replaced with a good copy).
4. Press the “HOME” and “POWER” buttons together for 5 seconds and wait about 10 seconds.
5. After 10 seconds, release “POWER” (aka lock), but leave “HOME” pressed!
6. After a while, iTunes will display a message about DFU mode, now let's start restoring the firmware.
7. IN iTunes program Find the “Restore” button and hold down “Shift” and press it.
8. In the window that appears, select the previously downloaded file with the extension .ipsw and confirm the choice.
9. The firmware recovery process has begun, now we are waiting for completion.

You need to remember that when flashing, all data will be erased. If you don't have a backup or you stored all your photos on a dead device, without iCloud usage, it will be impossible to restore them. In this case, you must immediately contact authorized service centers, they will help you, but they will ask you for good money for the work.

Possible difficulties

If errors occur during the flashing process, for example a warning appears with error No. 9, then the situation is much worse. Most likely, an important microcircuit inside the phone is damaged; it is unlikely that you can fix it yourself. In this case, you will have to contact a repairman, since without special equipment it is not possible to re-solder the microcircuit. Although our craftsmen have learned to do this too, I’ll leave a video about re-soldering a microcircuit with your own hands, in case it comes in handy for someone.

It happens that other types of problems arise when the iPhone does not turn on, a daisy appears on the screen and nothing happens. Most likely you will have to reflash the device, but first we’ll try to do a hard reboot, maybe it will help. Don’t be alarmed, there’s nothing complicated or scary, you won’t even lose data, as if you decide to reflash your iPhone.

Instructions on how to do a hard reboot, if the iPhone does not turn on, the iTunes icon and cable appear on the screen

• Press and hold the lock button and the home button
• We wait about 5-10 seconds
• There is a chance that phone glitches will disappear
• If it doesn’t help, look at the previous section and repeat everything according to the instructions.

Conclusions

After several attempts, your smartphone still doesn’t come to life? In this case, the optimal solution would be to turn to experienced specialists, although this will not be free, you will protect yourself from the risk of completely “bricking” an expensive device. What to do when the iPhone 5 s does not turn on and in an ultimatum form demands to connect to iTunes, you now know, read carefully and watch the video, in 90% of cases this will solve the problem.

Video instructions