MTS official phone number. MTS customer service phone number

If you try to call the MTS operator, you will very soon discover that the company has done everything possible to avoid “live” communication with its subscribers. Apparently, they believe that MTS clients can solve all problems with the help of an autoinformer or on the official website mts.ru.

How to call a “live” operator from a mobile MTS?

All subscribers of the MTS operator are well aware of the free short number 0890 . Everyone is also well aware of how difficult it is to reach a live person on the phone: the waiting time on the line can be 30-40 minutes or even more.

But few people know that the operator has two more free short numbers for connecting to the customer support center. This 08460 And 0605 .

You may have already come across the number 08460 when you pressed the help button in the mobile application. And you probably had doubts: “is this a paid number?” We hasten to dispel them: call the MTS operator using a short number 08460 it's completely free.

Number 0605 The operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service on this phone number for free.

Regardless of which of the listed numbers you call the operator, you will first have to listen to the autoinformer. The good news is that the voice menu is the same on all three customer service phones. Therefore, to connect to a “live” operator you need to follow one algorithm:

Call one of the short numbers.
Listen to the company's news and offers and wait for the voice menu to start. You don’t have to wait for the autoinformer to announce the entire menu, but immediately press the key 2 , then 0 .
Now you will be asked to rate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 which one doesn't matter.
After these steps, the autoinformer will inform you that an operator will answer you soon and all conversations will be recorded. All you have to do is wait for the connection.

How to call the MTS hotline from other phones

It has been noticed that if you call the operator at “8-800...” from any other phone, be it Megafon, Beeline or a landline number, the connection to a “live” specialist is much faster. But if you try to call this phone from an MTS mobile phone, you will hear that this number is not in service. So this option for communicating with support is only suitable if you have a SIM card from another operator.

Instructions:

Call toll free number 8-800-250-0890 from any mobile operator ( not MTS) or from a landline phone.
Wait for the voice menu to start and press the key 1 , then 0 .
Agree or refuse to evaluate the operator’s work by pressing the appropriate key.
Wait to connect with a specialist. Typically the wait on line is 10-20 minutes.

Please note:
You can only reach the operator at 0890, 08460 and 0605 using an MTS SIM card. For calls from phones of all other providers, the number is 8-800-250-0890.

MTS operator number for corporate clients

If you are the owner of an MTS corporate number, then to contact the support service, call the single federal number 8-800-250-0990 .

How to contact the MTS operator in roaming?

In national roaming, that is, when traveling around Russia, you can call the customer assistance service using the same numbers as in your home region - 0890 or 8-800-250-0890 . See above for how to reach a live specialist using these numbers.

For subscribers located abroad (in international roaming) there is a hotline number +7-495-766-0166 . If you call from an MTS SIM card, the call is free. Please note that this number must be dialed in international format - via +7 .

How to call an MTS operator from Crimea?

Since Crimea is a subject of the Russian Federation, the same numbers are valid on its territory as throughout Russia. It doesn’t matter whether you purchased a SIM card on the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 . The call will be free.

If you find yourself in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - MTS of Ukraine, you need to call +38-050-508-1111 or to a short number 111 . Calls to both numbers are paid.

The help desk is designed to provide technical support to its users and answer any questions, at any time of the day or night. This service is absolutely free and available to all clients of the company.

In the article we will examine the following questions: how to contact operators and why it works.

Why do users need help desk?

The operator provides a number of services related to mobile communications, the Internet and banking services.

Existing subscribers have questions regarding the operation of the connection; various problems may occur with the telephone, the Internet, etc. Support understands all issues and situations and helps clients solve their problems. Here is a list of questions that are most often asked:

How to switch to a new tariff plan
How to disable or enable certain functions
Why is the Internet not working?
How to unlock your phone
How to activate SMS notifications and much more.

Ready to answer all these questions technical support and consultants. She works 24/7 without breaks and is ready to conduct consultations at a time convenient for you.

Mobile technical assistance

Most people have problems with mobile communications: the Internet does not work, they forgot their PIN code, or they cannot log into their personal account. If you encounter any problems with communication or the Internet, you need to contact an MTS specialist for help.

Calls can be made at a time convenient for you throughout the Russian Federation. Such calls are completely free for MTS network clients. All problems that clients address are resolved quickly and efficiently.

How to contact the operator using a short phone number?

If you have questions, you can call a short number from your mobile device.

Other numbers

There are other official telephone numbers of the company that provide consultations to clients. You can contact the operator by phone. 8 800 250 8 250 .

If you have questions regarding the operation of your MTS Personal Account, call tel. 8 800 250 08 90.

The call is free.

How to contact while roaming?

In order to contact the support service operator, you need to dial the number (in international format) +7 495 766 01 66. You will receive detailed information about services such as “International access” and “International and national roaming.” If you call from a number that belongs to the MTS network, the call is free. For other numbers, fees are charged according to the terms and conditions of the operating companies.

Alternative methods of communication

Your mobile operator provides alternative ways to contact your operator based on your concerns. Consider the following methods:

If you are a corporate client of the MTS network and you have problems, then you can call 8 800 250 09 90. A separate telephone line is allocated for corporate clients, which operates around the clock to resolve customer problems.
On the online page for corporate clients there is a virtual manager service that provides real-time advice and quickly resolves problems that arise.
There is a “Feedback Form” option on the company’s website. With its help, you can ask a question that concerns you, complain about a company, or leave a positive review about the operation of mobile communications. Your letter will be reviewed by a competent manager, and you will receive a response as soon as possible. —mts.ru
Operators work with their clients on social networks. If you have questions or problems, you can ask for help on the social networks Vkontakte, Odnoklassniki, Facebook and Google Plus. MTS employees will provide you with qualified assistance.

How to contact the MTS operator from a landline number?

What to do in a situation when your mobile phone does not work or you cannot reach managers on all available mobile numbers? If you have a landline phone number, you can contact a specialist through it. By calling tel. 8 800 250 08 90, you will contact the MTS company manager. First, you will be taken to voice commands and listen to useful information; if you do not find the answer to your question, go to an MTS specialist. When you don’t have time to listen to information because you need to fix a problem, you can press key 2, and then key 0. When a free operator appears, he will connect with you and solve your problem.

A telephone call from a landline number is absolutely free.

Get help without a phone

What to do when your mobile phone is stolen and you urgently need to block it?

The easiest and fastest way is to contact the nearest MTS contact center, where they will take the necessary steps to block your mobile account.

By visiting the official website of the operator (mts.ru), you can leave a message using the feedback form. As soon as the message is processed, you will receive a response. This option is free and questions can be asked an unlimited number of times.

Sometimes mobile users need to solve a particular problem related to a telephone number, for example, find out about the cost of funds or the conditions for using a specific service provided by the operator. MTS subscribers can use their personal account for these purposes. Another convenient way to solve the problem is to contact a contact center specialist. The MTS operator will provide you with all the necessary information, often for reference purposes, and will add or disable the option you are interested in. To contact him, you only need a mobile phone and a few minutes of free time.

Attention! If you have an MTS number and a call to the call center, which operates around the clock, is made from it, then communication with a specialist will be absolutely free.

Most often, subscribers wonder how to contact the MTS operator when they need to find out details of the service on their tariff plan. Also, contacting a specialist will allow you to receive automatic Internet or MMS settings on your mobile phone. This is very convenient, because calling the help desk is much easier than visiting a company salon or understanding the work of an online assistant that has a personal account.

MTS operator: how to contact?

Usually, every subscriber knows how to get qualified help in matters of mobile communications. This is due to the fact that the call center number at which the operator will answer you is indicated in the contract and even in advertising leaflets. In addition, even if you do not have access to the papers received when connecting to MTS, it will not be difficult to find out the required number by going to the company’s official website. The combination is simple - 0890. It is relevant for all regions of Russia and is the easiest way to get in touch with a contact center specialist.

By dialing the above number, you will find yourself in a menu where an automatic informant will ask you to perform certain actions to obtain the information you are interested in. In some cases, you can solve the problem yourself, because the menu is quite comprehensive. If it is the MTS operator you need, then you can contact him in a few minutes.

Attention! Having a mobile phone with an MTS SIM, you can call the helpline even if you have a negative balance or the number is blocked.

MTS operator: how to talk from a mobile phone?

Most often, mobile phone users are interested in how they can contact a contact center specialist in the shortest possible time. If you don’t want to waste your time remembering the correct number, then it’s better to mark it somewhere - 0890. It will allow you to call the helpline if an MTS SIM card is inserted into the phone. Another useful number is 8800-2508-250. It will be useful if you decide to contact a company employee by making a call from a landline network or using another Russian mobile operator. In both cases, you will not have to pay for the minutes spent, because it is completely free.

There are situations in which you urgently need to communicate with the MTS operator. MTS serves subscribers in countries such as Russia, Ukraine, Belarus and Uzbekistan.

Each client of the company wants to quickly receive the information they need. There are specific situations that require “live” communication with the MTS operator.

There are several options for calling the MTS operator. Any subscriber, even while roaming, will be able to receive consulting assistance from company employees.

It is worth remembering that the company’s consultants can answer any question regarding the services provided by the mobile operator. In addition, you can get information about your tariff, connected services, various promotions and special offers.

How to call the MTS operator directly using a short toll-free number
Subscribers from any country served can use a single toll-free number 0890. In order to connect with a company employee, you must first use the voice menu. After connecting, you first need to press button 2 on the phone keypad, and then 0.

And then there will be a connection with a consultant who is free at that time. You can use other combinations in the menu by pressing first 5 and then 0. There are several combinations, the main thing is that in the selected menu you end up pressing 0 on the keyboard.

How to call the MTS operator from a landline number

The federal number 8 800 250 08 90 is available to private clients. You can call it from both a landline phone and a mobile phone. In order for a connection to occur with a consultant, it is also necessary to use digital commands. Which are entered using the phone keypad.

You need to press the number 2, and then 0. After which the autoinformer must request an assessment of the services provided (press 0 or 1). Only after this will it be possible to wait for a response from an MTS employee.

Corporate clients use the federal number 8 800 250 09 90 to communicate with the operator.

It is not necessary to listen to the entire conversation of the answering robot; its speech can be interrupted by pressing a button.

How to call an MTS operator from a mobile phone While roaming

If the subscriber is in roaming, then in order to communicate with the operator, just dial the number 8 495 766 01 66. The call is free, no matter where in the world you are.

When you are outside the Russian Federation, you need to remember that when dialing a phone number, the international format must be used, so it is necessary to indicate +7 first.

Other methods of communication

If you are unable to reach the operator, you can use the MTS operator website. On the tab that opens, you can ask questions, which are formatted as feedback.

There is another option for contacting MTS employees. To do this, you need to visit your “Personal Account”

The easiest way to obtain information from MTS is to visit the company’s office, only in this case you need to have a passport with you, which will allow you to be identified as the owner of the SIM card.

The site also has a video that will help you understand the specifics of calling a mobile operator consultant.

It is quite easy for MTS subscribers to call the operator, as there are several options. Also, in each country served, there are certain service numbers that will ultimately allow you to contact the operator.

This service is beneficial for clients because... is provided absolutely free, no matter where you are. MTS always takes care of its customers, providing them with quality services and consulting assistance.