The tricolor shows only film screenings. How do I find my unique DRE ID number? Free channels "Tricolor" are not shown

Despite all the positive aspects of satellite television, Tricolor TV subscribers are often faced with the fact that all or some of the channels are not shown. When faced with malfunctions in satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

This problem can be solved by identifying the cause.

On all channels except information

• First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or in your personal account.
• If the subscription is active and the problem is not resolved, then you will need to update your activation keys. A request to resend the keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
• Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or conditional access card is not installed correctly in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A power reset is sufficient for the access card.
• If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact customer service.

Only on some

• In this case, you will need to run an auto search. New channels must be saved.
• As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. There have been changes in the composition of paid packages. It will be necessary to clarify the new composition.
• There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
• If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
• If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

1. If power is less than 70%, consider eliminating the following options.
   • Bad weather conditions may degrade broadcast quality. As soon as the weather improves, the signal will be strong.
   • Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
   • The cause of the low level may be incorrect antenna settings or cable damage. You can fix these problems yourself or call a specialist.
   • The reason for the missing image may be technical problems on the part of the service provider.
2. If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with a transition to the next step if the previous one fails).
   • Search for channels again.
   • Reboot the receiver's power supply.
   • Reset settings to factory defaults.

If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:

• +7-800-500-0123
• Contact via Viber and WhatsApp at +7-911-101-0123
• Call through the website (in the Support section)
• Skype: support_tricolor_tv
• Online chat on the website
• Application for technical support (you must fill out the application form in the appropriate section)

According to the current legislation in Russia, every television viewer has the right to a small package of federal television channels, which must be broadcast free of charge, regardless of whether the provider pays for services. But sometimes situations arise when they disappear without a trace. The first thing in such cases is to find out why Tricolor does not show free channels without payment.

Coping with difficulties that arise without understanding the reasons for their occurrence is quite difficult.

In this case, the source of the problems often turns out to be on the surface, and the return of the broadcast takes a matter of minutes.

Therefore, in order not to lose the opportunity to watch your favorite series or program, you should try to restore the reception and operation of the receiver yourself, without resorting to the help of specialists.

What channels does Tricolor show for free?

To know how high-quality services the provider provides, and the package of basic TV channels turned out to be somewhat complete, you need to know what exactly is included in it.

Those subscribers who are not going to overpay for satellite television and are ready to be content with the basic package should make sure that they have the following 20 free Tricolor TV channels:

• Ren TV;
• Home;
• Star;
• Carousel;
• Match;
• MuzTV.
• First;
• Friday;
• Fifth;
• Russia 1;
• Russia 24;
• Russia K;
• Saved;

In addition to those listed, there are 4 more information channels from the provider with news about the latest innovations and the ability to connect additional services and functions, and 1 teleshop.

Radio fans can listen to Vesti FM, Mayak and Radio Russia for free.

Main reasons

If federal channels are not shown on Tricolor, you should think about what could lead to such problems. The most common causes of trouble in 2019 include:

• equipment malfunction and incorrect operation of the SMART card;
• receiver failure;
• outdated set-top box software;
• ice or water on the antenna surface or incorrect position of the dish;
• technical work at the provider or on the TV channel.

It is important to emphasize that other reasons may also be possible sources of problems preventing the provider from consistently showing mandatory TV channels. But the problems and events described above occur most often, so this is where you should start restoring the broadcast.

Difficulties with the SMART card

One of the most common problems is the situation when Tricolor shows only the info channel. It’s not at all difficult to figure out what’s going on and why this is happening, since the only source of trouble in these cases is the SMART card. It is much more difficult to understand what to do to return the remaining TV channels.

To cope with difficulties, you should take a closer look at the map. It may be inserted the wrong way or be damaged, scratched, or bent, resulting in no signal. And if changing the position of the card is not at all difficult, then it is no longer possible to return the work of a bent card. In this case, you will have to buy a new one.

Reason for software update

After making sure that the disappearance of the free package is not related to the card, you need to make sure that the set-top box is working correctly. To do this, you must follow the following recommendations;

1. the first step is to simply reboot the receiver;
2. further, if the broadcast has not been restored, you can reset the settings to the factory level by finding the corresponding item in the menu;
3. after which you need to visit the information channel and wait for the offer to update the software;
4. if it does not appear, you should check on your own whether the software needs updating (on the manufacturer’s website or the provider’s portal).

Usually, after the actions taken, all problems and malfunctions disappear.

Other reasons

In addition to the steps already described, subscribers should make sure the connections are correct and take a closer look at the current position of the antenna. The changed angle of inclination remains one of the most common reasons why the Carousel channel does not show on Tricolor TV. Dirt on the surface of the plate may also be a source of interference, so if there is any, it must be removed.

Additionally, you can call the Tricolor contact number and find out if prevention is currently being carried out. These technical works can leave TV viewers without the ability to watch their favorite channels and programs for some time.

Why don't they show free channels on Tricolor?

The disappearance of channels is usually due to equipment malfunction or incorrect operation. Therefore, restoring the broadcast should begin with checking the condition of the receiver, SMART card, wiring and dish. If this does not correct the situation, and Tricolor does not show free channels, it is unknown what to do, you should contact the contact center.

To do this, you need to dial a simple, toll-free number 8 800 500 01 23 and wait for the specialist’s response. Consultants of the satellite company will definitely understand the situation and advise you on the most correct and reasonable thing to do.

On July 20, 2017, changes were made in broadcasting aimed at dividing regional TV channels into appropriate lists and designed to make viewing these TV channels more convenient.

This page contains instructions for all receiver models (see below on the page).

Instructions for setting up the Tricolor channel list for GS E501, GS E502, GS C591, GS C5911, GS U510 receivers

4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for receivers GS U210, GS U210 CI, GS B210, GS B211, GS B212, GS E212, GS A230

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the time, time zone and language of the receiver menu, then click the “Search” button.

4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

Instructions for setting up the channel list for receivers GS B520, GS B521, GS B521L, GS B522, GS B531M, GS B532M, GS B533M, GS C592

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the time, time zone and language of the receiver menu, then click the “Search” button.

4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for HD 9303, HD 9305 receivers.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button and select “Search for Tricolor TV channels”.

2. On the region selection screen, select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

3. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for receivers GS 6301, GS 8305, GS 8306, GS 8307, GS 8308, DRS 8308.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the receiver menu language, then press the “Forward” button.
4. Set the time and time zone, then click "Search".

5. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

6. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

7. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up channels for TVs with a CI+ module.

To correctly display the list of TV channels, follow these steps:

1. Switch your TV to satellite channel tuning mode. To do this, you need to go to the signal source (antenna) settings section in the menu of your TV.

2.In the settings section, select “Manual setup” and go to it.

3.Before starting the channel search, make sure that the following manual search parameters are set:

The Network search option is enabled.
Frequency (transponder) - 12226 (H/L)
Symbol rate - 27500
Satellite - Eutelsat 36E

If necessary, enter these parameters manually.

4. Start searching for channels and follow the instructions on your TV screen. During the search process, the TV should display information about the search progress and the channels found.

5. When the process is complete, confirm saving the channel list (the request may not appear on some TV models).

Every satellite TV user periodically faces the need to download new software from the satellite. It is assumed that this operation will improve the performance of the receiver and the broadcast quality of TV channels. But it also happens the other way around - after the update, Tricolor does not work, TV channels disappear, numbering errors occur, etc. Let's try to figure out the most common problems and consider options for eliminating them.

Most common problems

Most often, satellite TV users complain that after downloading new software, the following problems arise:

• does not show multiple channels;
• there is no broadcasting on all channels;
• sound doesn't work;
• The receiver does not see the smart card.

It is unlikely that it will be possible to accurately determine the causes of these failures without additional testing of the equipment. But there is one option that is recommended to be worked out first.

Incorrect software download

The main rule for flashing a set-top box, no matter from a satellite or from another source, is not to turn off the equipment until the new software is installed. Otherwise, a Tricolor TV update error occurs, which can lead to any of the above failures.

Therefore, if one of the following situations occurs during the download of new software:

• voltage drop in the power supply network;
• emergency power outage;
• turning off the receiver due to user error;

you should repeat the firmware download process. Before doing this, it is recommended to reboot the power supply. This usually resolves most problems.

Instructions for restoring broadcasting

It happens that, even despite the correct download of the software, Tricolor does not show after the update.

Important! If the set-top box produces some kind of error with a number, you should first take steps to eliminate this particular error.

Independent channel search

Tricolor devices have a built-in automatic channel search function. If, as a result of downloading new software, the user lost broadcasting on all frequencies, this is the one that should be used first. To do this:

• go to the equipment menu;
• go to the “Applications” or “Settings” section;
• select the “Settings Wizard” item;
• launch auto-search for channels;
• wait for the list of found frequencies to appear on the screen;
• save the output list.

Important! This method can help if, after an update, Tricolor TV does not show channels on all frequencies or only some of them do not work.

Resetting the receiver

If the method described above does not help, you can try resetting the set-top box to factory settings. By the way, this method helps quite well with most numbering errors and if the receiver refuses to read the smart card.

To roll back settings you will need:

• open the receiver menu;
• go to the “Applications/Settings” section;
• find the item “Factory settings/settings”;
• To confirm the operation, enter your PIN code.

After this, the receiver will automatically reset the parameters installed on it. The user only needs to wait until the device reboots, and then set the necessary settings again.

Important! If the Tricolor does not show channels after the update, and even rolling back the settings did not help get rid of this problem, we recommend contacting the dealer from whom the receiver was purchased, or the company’s service center.

Other possible problems

On many independent forums you can find user complaints about incorrect behavior of equipment after it was reflashed from a satellite. Most often, subscribers write about the following problems:

• after the Tricolor update, the sound disappeared;
• The receiver cannot establish communication with the smart card.

Let's consider these situations in more detail.

No sound

As practice shows, loss of sound is very rarely associated with downloading new software. The user should check:

• whether the Mute button on the remote control is pressed;
• whether the physical connection between the set-top box and the television receiver is broken.

If everything is normal, you should reboot the power supply of the receiver - this usually helps restore the sound.

No connection to smart card

If Tricolor does not see the smart card after an update, the reason, again, is not always the new software. Perhaps the card has simply expired, and the latest software simply refuses to work with it. Also possible reasons:

Re-flashing the receiver's firmware will help resolve the problem (after checking the card's expiration date). Before performing it, we recommend checking the current version of the operating software on the operator’s website.

Tricolor TV is a company providing satellite television broadcasting services. After the end of the paid period, Tricolor TV does not show channels belonging to the free category. The opportunity to watch federal television will remain. Users are often faced with a situation where the ability to watch free channels is also missing.

There is no single reason why Tricolor does not show. The malfunction is eliminated by elimination.

Reasons for no signal:

1. Environment - the equipment provided to the client includes a standard-sized satellite antenna. On flat terrain, the size of the receiving device is sufficient to receive a stable TV signal. But with hilly and uneven terrain, or in bad weather, the “no signal” picture is displayed on the screen.
2. Lack of quality settings - signs: constant loss of signal or distortion of the image. Make sure that the connecting cable is not damaged.
3. End of the paid period - when purchasing equipment for watching satellite television, a trial annual period is paid. If there is no payment, a year after connection the paid channels are switched off, but the basic channels should remain, which does not always happen.

Some types of faults can be fixed on your own; for others, it is better to call a specialist. Below are a few more common problems and solutions.

Tricolor does not show free channels - what to do

There are two solutions to this issue, once completed you can return the base channels:

1. Failures in the default settings - it is easy to fix the breakdown; just disconnect the receiver from the electrical network for a few minutes. After switching on, the channels should return. If this doesn't help, try the next approach. In the settings, find the first channel Russia, leave the receiver on for 9-10 hours. During this time, the software should fix the errors and free channels will return.
2. Radical method - if the previous methods did not help, the reason is a software failure. You can fix the problem by resetting the settings to factory settings.

And one last thing. The Tricolor TV receiver operates in two modes. After switching to digital broadcast mode, at least some of the free channels should return.

Methods don't always help. It happens that the receiver simply fails due to a power surge, lightning striking the electrical network and other reasons - the receiver will need to be replaced.

There is no channel with the selected Tricolor TV number - what to do

In this case, the problem cannot be corrected by simply reconfiguring the transmitting device. It happens that even after the next payment is made, when you turn on the selected number, a message like “There is no channel with the selected number” appears on the TV screen. What is the cause of the problem and can it be fixed?

First, you need to determine why the described situation occurs. When drawing up the contract, a list of TV channels that will be broadcast during the paid trial period is described. To attract customers, the company offers preferential, temporary connection conditions. After the end of the annual subscription, some TV channels do not work. You won't be able to unlock them legally without paying an additional fee.

So, if they don’t show channels on Tricolor TV, what should you do? You should choose a new package tariff, usually more expensive, or watch the remaining freely available television broadcasts.

Why doesn’t the Carousel channel show on Tricolor TV?

The situation is similar to that described in the previous subheading. When drawing up a contract, some TV channels are included in the “Basic” package as free. Due to non-payment of the main service, the company has the right to unilaterally terminate the contract with the subscriber, which will accordingly affect the number of free channels freely available to the client.

If you pay again due to the fact that the primary contract was terminated, access to radio broadcasting will be changed. In 2019, the Carousel channel is included in the additional “Children’s” package. To correct the situation, you need to subscribe accordingly.

If problems arose during the contract period, the problem most likely lies in poor setup or antenna failure. You should call a technician and make sure that after reconfiguration the signal strength and quality are not less than 80%. Perhaps the reason lies in a software failure. You can reset the settings to factory defaults.

Why are federal channels not shown on Tricolor?

Although the contract allows the company to terminate its television broadcasting services, this option usually remains after the end of the subscription. The main channels will continue to work. Most likely to remain:

The reason why free channels are not shown on Tricolor may be due to preventive measures. If after 1-2 days the situation has not stabilized, you need to update the settings, resetting them to factory settings. The following steps will help if the receiver does not find federal channels:

• click Menu;
• in the list that appears, select “Settings”

• enter the card code written on the back;
• select “Factory settings”;

• Now, using auto search, we find all-Russian channels, not forgetting to save the settings.

Why doesn't it show the first 20 channels?

In this case, the problem lies in the company's preset settings. Basic TV channels are located at the top of the list only during the paid subscription period. After the end of the annual period, provided there is no timely subscription fee when turning on the TV, the first 20 channels are often not available. The receiving device automatically moves them to the end of the list. Usually radio broadcasts appear after channel 100.

The problem may grow gradually. At first the receiver does not find the first 10 channels, then all the rest. After paying the monthly fee and crediting the money to the account, the situation is corrected automatically. If this does not happen, you should immediately contact support. There is a call center and online correspondence is available on the official website. To apply, you will need a contract code and basic information about the transmitting device.