Doesn’t get in touch 4. I can’t get into Contact: current solutions to the problem
Why doesn't VK work? There are two branches of development: the contact page is not accessible at all or the login and password do not match. From these components further causes and solutions are determined.
Why doesn't the site load?
1. No internet
Try visiting other sites! Maybe they are also not available.
2. Not included in VK.com
Please use a different browser. If it doesn’t let you in with Google Chrome, then try logging in using the Opera browser or use Mozila Firefox. Logging in from a different browser? We clear the cache, reinstall the browser that did not allow VK. If it doesn’t work from other browsers, then go to step 3.
3. “The director does not approve”
4. Technical work
There are problems on the server, some work is being done and therefore it does not load for a long time. You need to take a break and then “try your luck” again. Nothing works? A day has passed and VKontakte is not working? Read the text below!
5. The site was mixed up
We went to a fake VK page or confused it with another social network.
6. Blocked by IP
The provider decided to block access to the site, especially when connecting to someone else’s Wi-Fi. In this case, use a program to change IP. You can also change the DNS server, for example, set the values to 8.8.8.8.
7. Extensions
When installing suspicious programs, various browsers and extensions are installed. Advertising banners will often pop up in the browser, but there may also be bans on visiting specific sites. What to do? Open the “extensions” tab in your browser and remove all unnecessary ones.
8. Registry corruption
9. Login and password do not work
Change the layout, turn off Caps Lock (keyboard button) and if it asks you to send a code, check for viruses.
What to do if access to the site is blocked by a virus?
You can't send SMS for money!
Large amounts will be debited from your balance, even if you are asked to pay five rubles.
Be sure to install a good antivirus program!
It is advisable to download an anti-spyware add-on, for example, AVZ. Perhaps the anti-virus databases have not been updated for a long time, for this reason the anti-virus could not prevent your page from being hacked.
Look for various social programs and shortcuts on your computer.
Vkontakte.exe, etc. Be sure to delete it!
In some cases, you will have to “fix” the Host file on your computer; it could have been corrupted by a virus.
Open “My Computer” - select drive C - find the folder System 32 - drivers - etc - see the file hosts. It needs to be opened using the usual Notepad program. Remove everything unnecessary and leave only one line:
127.0.0.1 localhost
No point? Try to restore access using the phone number you entered when registering in VK.
Page restoration
You need to click on the “forgot your password?” link. Enter the phone number that you specified during registration (a login or email address may also work), and click “next.” You need to go through the captcha, enter the letters and numbers from the picture into a special window. It remains to confirm that the VK page is indeed your “property”.
A message with a code should be sent to the specified number, which you must enter in a special field and click “change password.”
After the manipulations, you need to come up with a more complex password. It will also be better if you write it down in your notebook so that you don’t have to restore the page again.
Now you can get in touch. Use the same login, but a fresh password that you recently came up with. To prevent an incident from happening, a second message will be sent to your phone. You will be reminded of the information you entered so you don’t forget it.
To prevent anything bad from happening, it is necessary to carry out preventive work: update the antivirus, look for malicious components on the PC, delete suspicious files. Only a full range of work can prevent an unpleasant situation with your page.
You can't log into VKontakte (VK)? Don't know what the problem is and how to solve it? Then let's look at the main difficulties and their solutions. This problem can appear at any stage of authorization in Contact. Most often it appears after the password is entered. As a result, a message pops up indicating that the user entered the login or password incorrectly. This may be due to the fact that you really forgot your username or password, or the page was hacked. An equally popular option is a failure in the social network itself. And no matter what data you try to enter, VKontakte will not allow you to access the site. So, if the page is constantly updated, certain buttons are not pressed, this is a failure of the system itself.
If a user is unable to access his page on a social network, there may be several reasons for this phenomenon:
- Hacking of a page, as a result of which the password or login was changed by attackers;
- The user has forgotten his login or password, or both;
- System failure of the VKontakte website itself;
- The service blocked the visitor for gross violations of the rules for using the social network.
Naturally, there may be other reasons. But the options listed above are the most common.
Of course, options for eliminating what caused the problem depend on the problem. Let's look at the main ways to get rid of the problem:
Login recovery (username)
This problem is considered the most common. You can solve it yourself without contacting the Social Network Support Service. There are several steps to follow here. First, try logging into Contact from the device from which you have always logged in. If there is access from the equipment, then the problem is not with the social network, but with your account.
You can also change your account password. But there is one nuance - to enter a new password, you must remember the old one. So, this method is inappropriate. Although it will help in a situation where you have forgotten your login. If you are on your page, go to Settings. Here you will see a page with information about your account. The information we need is located in the “General” tab. By scrolling down the page that opens in front of you, you will see the fields “Email” and “Phone number”. There is your contact information here, although some letters and numbers are covered with an asterisk. Still, the first and last characters can give a hint or remind the contacts specified during registration.
Remember, to access the web resource you must enter either a phone number or an email address. If you could not remember your login, then you should proceed to password recovery.
Password recovery
In order to recover a password that has been forgotten or lost, there is a separate service. Let's look at how to use it.
So, at the bottom of the main window there is a link “Forgot your password and can’t log in?”. You should click on it. An additional window will pop up. You should enter the phone number you specified during registration. After entering, click the “Continue” button. A page will open where you need to enter a recovery code, which will be sent to your phone number as an SMS.
It should be entered as quickly as possible, since it has a certain validity period. Click the “Continue” button. If the code was entered correctly, a new form will open to enter a new password; if not, a new attempt will be made. You must save your new password on the site and log in.
Things will be much more complicated if you do not remember which number the page is linked to or if it is not linked to it at all. In this situation, after clicking the password recovery request, on the page that has been updated, you should click on the link “My page is not linked to a phone number.” As a result, a page should open where you need to enter the information that you used to log into the social network. After specifying the email address, click “Next”.
You need to enter a pop-up code to confirm that you are a real person. On the next page of the VKontakte website, indicate the last name that was indicated in your account. After that, click “Next”. As a result, a page will appear with a question on it or is it your account that you want to restore access to. If you click “Yes”, a link to reset your password will be sent to the specified email address. Follow the link that was sent to you and enter a new password. After this, you should log in again by entering your email address and a new password.
Recovering from insufficient data
If you have virtually no data, you do not use your phone number to which your account is linked, then it will be very difficult for you to regain access. But it's worth a try.
By going to the page where the authorization form pops up. Click “Forgot your password”. After these steps, a window opens where you need to enter recovery information. At the bottom of the page you should follow the link, which is intended to be used in the event that the user has lost access to the device.
We find the people search bar, it is located at the top of the site. Enter your first and last name. Copy the link to your account in the appropriate field. The link must be entered in full. Click “Next”.
In the window that opens, write down all the information you know about your account. Next, send a request to the Support Service. It is viewed by real people, so you should convince them that you are the real owner of this or that page. After you click “Submit Application”, you should provide an email address to contact you. A response from the site administration will be sent to your email address as soon as possible.
Malicious content
Malware and viruses are very common culprits that restrict access to a website. In this situation, even if the login and password have been entered, nothing will happen. Or a page similar to the VKontakte website will open, where it will be indicated that we are required to send an SMS to the number XXXX. Money will be debited from you and after that access will be restored. Most often, this is a sign of a virus in the browser. In order to get rid of it, you should run a computer scan using a special anti-virus program.
There are situations when, in certain situations, even powerful antivirus programs are not able to detect a threat. As a result, you need to reinstall the browser. And if this is the case, then the VKontakte input should be normal.
— Additional measures
There are situations when problems are non-standard. Therefore, do the following:
1. Disconnect and reconnect your computer to the network;
2. Turn on the feature that will show hidden files. After that, open C:Windowssystem32driversetc, find the “Hosts” document, open it, erase all lines in Notepad that mention the social network and save the file.
If it doesn’t help, then open Start -> Run -> write cmd and press Enter -> in the window that appears, write route delete vkontakte.ru and route delete vk.ru and route delete vk.com. This will delete entries in your computer's routing table to the three options for the VKontakte site name and the address will be requested from the server.
If you cannot access VKontakte from a device from which you have not previously accessed the social network, most likely the site is blocked on it. And it is impossible to bypass such a blocking, since it is carried out from the administrator’s computer.
VKontakte is a huge network of users throughout Russia and the world. A significant part of the population “disappears” in it every day, spending more than one hour in search of interesting information, communication, and just relaxation. But what if one day the required link does not open?
Why is VKontakte silent?
Among the most common reasons are the following:
Incorrectly entered address or incorrect decoy link. This happens when the user enters the site name incorrectly in the address bar. The browser will not understand such a request and will display either an error or, if associated with any search engine, search results and among them the correct address. It also happens that the user has a link saved and is accessible with one click, but the site does not open. In this case, you should check whether the link has been rewritten by malware. Otherwise, the user may end up on a fake page with a name like “vknotakte.ru” without noticing the error in time.
When the page does not open at all, and the browser regularly generates an error, there may be another reason. This will require some knowledge of the “internals” of the operating system and direct hands. You should go to the Windows folder -> System 32 -> drivers -> etc and find the hosts file. Next, you need to open it either in Notepad or in any text editor from WorPad to Word and remove all the inscriptions except 127.0.0.1 localhost. After that, save the changes and reboot the system.
If the first two options do not help, there is only one thing left to do - find the Cure IT utility and scan your computers for viruses.
“Vkontakte” or how to avoid becoming a victim of scammers
In addition to the above, you are unlikely to log into a social network or your account if you were careless in communicating with suspicious individuals or committed some of the actions described below:
Some users send you a personal message asking you to visit this or that page. If you have not met this person before, the address is clearly suspicious - do not do this, and send the spammer himself to the Black List.
It also happens that the desire to download music or video from VKontakte will prevail over common sense, and the user, together with (or instead of) the required utility, will download a virus. This is a very common case, so it is not recommended to download from little-known sources.
They may also, on occasion, “slip” you a page that supposedly resembles the one that leads to a social network. This happens along with the phrase; "Here,
I can’t log into Contact - The contact is blocked.
A lot of people periodically face the fact that they cannot get in touch. In some cases, an error is displayed, and sometimes you get to the main page of the social network, but cannot log in for unknown reasons. Most often, the problem lies in the inattention of the users themselves. In this review, we will look at the most typical situations when users are unable to access their page and the question arises - “ Doesn't make contact, what should I do?" or " How to get in touch if access is blocked?«.
One of the most common reasons when users cannot get in touch is viruses that are distributed by attackers in order to take over your finances. The virus works in such a way that the user is redirected to a fake page and is asked to send an SMS to one of the short numbers.
I can’t log into Contact - viruses! How to get in touch if access is blocked.
What to do if you don’t make contact? 3 steps.
1) step. Using any text editor, for example Notepad, open the hosts file located on drive C in the WINDOWS - system32 - drivers - etc directory. If the file cannot be opened, you need to right-click on it and select “Open with…”. In the dialog box, select Notepad.
2) step. After opening, look at the contents of the file and delete all lines containing the entry “vkontakte.ru” or “vk.com”.
3) step. Sometimes a virus can block the opening or editing of this file. Then you will need to restart the computer and press the F8 key at boot time. In the dialog box that appears, select Safe Mode. After loading the operating system, perform the first two steps again.
Delete all lines containing the entry “vkontakte.ru” or “vk.com” in order to unblock your contact account.
What to do if you don’t get in touch even after correcting or deleting “hosts”...
If this method did not help or everything is fine in the hosts file, then Access to the social network “VKontakte” is blocked other types of viruses. To get rid of them, you can try going to Start and selecting Search. Enter the phrase “vkontakte.exe” into the search field and all found files with that name must be deleted. Repeat this procedure for the phrase “svc.exe”. After deleting the found files, you need to restart your computer.
But in any case, the most effective method of fighting viruses is anti-virus programs. Therefore, it is highly recommended to scan your computer for viruses. Moreover, they can affect not only the performance of the VKontakte page, but also all other functions of the computer.
In some cases, users are unable to connect due to incorrect browser settings. This is most often observed in browsers such as Opera, Safari and Firefox. Therefore, you can try to access your page using the Google Chrome browser, which has a simple interface and fast, stable operation.
If the browser displays a message that the server was not found, this indicates the impossibility of connecting. The reason for this may be a reboot of the VKontakte server. In this case, other users will not be able to access the site. This is temporary and you can try to log in again in one or two hours. Another reason is the lack of a network connection on the user’s computer, which can be caused by a malfunction of the provider’s equipment or technical problems on the user’s PC.
The page cannot be displayed. How to unblock a contact to enter your page if it says that the server was not found and does not contact.
If you can’t get in touch, then you should pay attention to the following points. You need to check your Internet connection and try visiting some other sites. There is also a possibility that the VKontakte administration has temporarily blocked the user’s account due to spam or other reasons. In this case, it is recommended to wait a few days and try to log in again.
In many public organizations, work offices and educational premises, the system administrator of the local network artificially blocks access to some sites, including VKontakte. You need to ask other people who work at a computer in this organization if access to social networks is allowed here; perhaps you are not getting in touch because this site is blocked at your work.
Why can’t I get in touch? Just in case, check the following points:
- Do you have an Internet connection? Go to any other site and see if it loads.
- If you are not at home, find out if access to the VKontakte website is allowed in this organization. Often in schools, institutes, and at work, access to social networks is prohibited.
- Perhaps you were blocked by site administrators for sending spam, frequently changing your name, or something else, although this happens extremely rarely. But if this happens, wait a day or two, then try to log in again.
We have looked at the most common options for why you may not make contact. We really hope that this information will help you. Good luck!
There are many reasons why we cannot log into our VKontakte account from our home or work computer. The system asks you to enter a phone number, activation code, information that the page is blocked, and so on. Of course, the person understands that I can’t make contact. A natural question arises: why, how to solve this problem, what to do?
Quite often we don’t get to our page and the situation “I can’t get in touch” arises, because we receive a message that the profile has been hacked, and a stream of spam is coming from the page. At the same time, we are asked to enter some personal information.
The search for a real solution to the problem, as a rule, begins after entering a phone number or sending an SMS does not bring results, only leading to money being withdrawn from the phone account. There is also a situation when the VKontakte website cannot open, producing various “digital” errors, for example, 404 or 403. The reasons why all these problems occur are usually the same. In rare cases, the cause of the malfunction is something else, but this will be discussed further.
If a page requires you to enter a phone number or code, you should never do this. The appearance of a page with information about suspected hacking indicates that there is a virus or other malicious software on the computer. Viruses can radically change network settings, so when you try to log into your accounts, you are redirected to a page belonging to scammers. Its design is completely identical to the VKontakte page, and the sent message automatically subscribes to a package of paid services.
Due to these actions, you may lose your login and password to enter the page. And then sending spam, and not just the problem “I can’t log into VK,” definitely cannot be avoided.
A little more about viruses
A slightly different situation also happens. We may not see any messages, but the page cannot open, giving an error, the same problem - I can’t get into contact, and that’s it. The reason may be the same virus changing the network route. The lifespan of such a site is quite short - less than that of viruses. That is why there is a high probability of “catching” malware that accompanies a resource that no longer exists.
This is how malware and viruses work. They record changes to system network settings. This is usually a computer file called hosts. As a result, the user enters the address of the social network vk.com into the command line, but ends up in a completely different place than he wanted, that is, on a fake site. The purpose of creating such sites, as we have already said, is to swindle money in favor of scammers or take over contact information.
How to solve the hacking problem, what to do
As one can understand from everything said above, in fact, no hacking occurs in the technical use of this concept. All changes in the hosts file caused by viruses are absolutely not dangerous. But other malfunctions may also occur. There are several ways to solve the “I can’t get in touch” problem, which we will look at below.
Resetting your computer's network settings using AVZ
First, you should consider the simplest and most convenient way to solve the “I can’t get in touch” problem. In addition, it is also the fastest among existing ones. On the Internet you need to download the AVZ utility, which does all the work itself, so the user does not need to study in detail what exactly needs to be fixed in hosts and other files and sections. It is important to remember that you need to download the utility only from the official website. Then you need to install it, after unpacking it into the desired folder.
It must be launched only as Administrator. The main menu will open, where you need to first select the “File” section, and then “System Restore”. In the newly opened window, you need to check the boxes next to a number of items. Each computer has its own settings and operating system versions, but the checkboxes should definitely be opposite:
- “Resetting SPL/LSP and TCP/P settings”;
- “Recovering the Explorer launch key”;
- “Replace the DNS of all connections with Google Public DNS”;
- "Cleaning the hosts file."
After all the checkboxes have been checked in the right places and removed from all other items, you need to click on the “Perform selected operations” button. Next comes the computer reboot, after which you should try to access the VKontakte website again. It is worth noting that while the utility is performing its functions, the connection to the Internet will most likely be lost, but after the operating system reboots, everything will be restored. Some latest versions of the utility automatically adjust to system parameters, so in most cases the checkboxes will already be checked where necessary.
How to fix the hosts file yourself
Usually the first method helps. But if for some reason this did not happen, and it is again impossible to log into your VKontakte page, then you can manually correct the hosts parameters. This method is also suitable for those who do not want to download anything.
The first thing to do is to find the Notepad program in the Start menu, which is located in the Accessories folder. In Windows 8, it is better to use the search. Notepad must be run as Administrator. In the program menu you need to select “File”, then “Open”. A new dialog box will open where you can select the file format. You need to change “Text documents.txt” to “All files”. Open the hosts file located in the Windows/System32/Drivers/etc folder. If at the bottom of the open file there are lines that mention “VKontakte,” then they must be deleted. Then you need to save the corrected hosts, and then restart the computer.
Due to the fact that this method of solving the problem is quite simple and accessible to everyone, some viruses are designed in such a way that they place entries much lower than empty lines. So, if you couldn’t find what you needed right away, you can try scrolling down the Notepad window.
Troubleshooting using Windows Static Routes
If the problem is not in the hosts file at all, then we continue to look for the answer to the question of why I can’t get in touch. Most often, the cause of problems with logging into VKontakte is the registration of static routes in the operating system. To solve the problem, first you need to run the command line as Administrator. From the Start menu, select Command Prompt. Like Notepad, it is located in the Accessories folder. Right-click on it and select the line “Run as Administrator”. After opening, you need to enter the command route–f, and then run it with the Enter key. Usually at this point the Internet connection is interrupted. There is no need to worry, as is the case with the operation of the AVZ utility. After restarting the computer, everything will be restored.
How to configure automatic network configuration script and proxy server
This variant of the problem is considered by experts to be the least likely among the reasons why it appears, but still it cannot be excluded. In this case, a virus or malicious software writes addresses of third-party proxy servers or various automatic network configuration scripts into the computer system.
To make sure that this is the problem, go to the “Control Panel” of the Windows operating system. To do this, you can use the “Start” menu or the “My Computer” folder (for Windows 10 – “This PC”). Next you need to do this - select “Internet Options”. The icon may not appear, but in this case we return the “Control Panel” to the classic view. In “Internet Options” there is a section “Internet Options”, where we click on the “Connections” tab, in which we click on “Network Settings”. Then you need to look at what is in this tab. The default setting is “Automatic parameter detection”. Apart from this, nothing else should be installed. If something looks different, you need to do a factory reset. After this, you will need to restart your PC again.
Dr.Web Curelt and trial antiviruses
If none of the listed methods brought the desired result and did not solve the problem “I can’t log into contact,” there is one more, last one. You can use the Dr.Web Curelt utility. It may not identify the problem, but it's worth a try since the utility is provided completely free of charge. It can be downloaded from the official website.
For some reason the utility didn’t help either? Download a high-quality antivirus program. But only high quality. Almost all of them are paid, but most of the manufacturers provide users with the so-called Trial Version - a trial version. Typically, its validity period is about thirty days. But this month is quite enough to examine your computer up and down, identify the reasons why you cannot access VKontakte and remove everything unnecessary and causing significant harm to the device.
