Receiver gs b520 where is the smart card. Successful exchange: digital receiver GS B520 from Tricolor TV

All Tricolor TV subscribers know that if their paid period has expired, then there are 10 basic channels left that they can constantly watch. But if Tricolor TV does not show a package of basic channels (the message “no signal” appears), what should you do? In this case, clients immediately have many questions; many do not know how to solve the problem and whether it can be done on their own.

First you need to carry out all the diagnostics of the equipment. There are situations when the whole problem is a loose cable, and in this case you can solve it all yourself and without outside help.

How to check the functionality of the entire system?

To begin with, you can use the most standard method– reboot the receiving device. To do this, you need to turn off and then turn on the electricity. It is advisable to do this for 5-10 minutes. In this case, all channels may recover on their own.

The second step is to check whether the main information channel Tricolor TV is working. It must work constantly. But what to do if this channel has stopped broadcasting and shows the message “no signal”? Why might this happen?

Perhaps the settings have gone wrong and because of this the channel does not show. In this case, you can reset the settings to factory settings. This may help restore the signal and the channels will show again.

What to do if you don't know how to restore factory settings? Tricolor TV recommends doing this in almost all problematic situations, so every subscriber should know how to do it. To reset settings to factory settings you need to:

open the main menu of the TV;
find the “Settings” item;
enter your Tricolor TV PIN code (it should be indicated on the back of your smart card);
select “Factory settings”;
confirm your choice by pressing the “OK” key;
Then you will see a warning about resetting the settings, you should confirm it again.

After all these steps, the receiver will reboot and the settings will return to factory settings. Perhaps resetting the settings will help fix the problem, and instead of the “no signal” message, you will again be able to watch your favorite TV channels in HD format.

Now you need to reconfigure the channels using automatic search. Tricolor TV will independently find the required package, and you will only need to save the installed TV channels. If your paid period is not valid at this moment, then most likely Tricolor TV is still free channels will be removed to the end of the list. For many they start at about 101 channels.

The information channel works, but the basic ones do not work

Why does the information channel work, but the basic ones do not show (you can only see the message “no signal”, and what should you do in this case? This situation is possible if the subscriber has not confirmed his data or if the smart card is installed incorrectly and the receiver does not see it.

If the problem arose due to unconfirmed data, then it must be confirmed. You can make confirmation in several ways:

call the company’s call center and ask the operator to do this;
do this yourself in your “Personal Account” on the official website of Tricolor TV.

In addition, the message “no signal” may indicate that the receiver does not see the smart card. You can check this in the menu by going to the section called “Conditional Access”. Then you need to go to DRE module. The ID card number will be indicated there and it must match the number of the card installed in the receiver. If the number is not displayed, it means that the receiver does not see the smart card. In this case, you need to contact the customer support center and replace the card.

Basic package price changes

The appearance of the message “no signal” or “no access to watch channels” may appear due to changes in prices for the company’s services. The fact is that since 2015 Tricolor TV has changed the data on tariff packages HD. This means that if you previously had the “Optimum”, “Super-Optimum” and “Maximum HD” service package connected, then you will have new tariff- “One.”

In addition, Tricolor TV has removed all tariff divisions and price gradations. Now you cannot choose a service package as before for 600, 900 and 1200 rubles. On at the moment There is only one package of HD TV channels for 1200 rubles. This price applies to both new and old equipment.

But there is a slight difference. If you do not want to pay the entire amount for the package at once, you can pay it in installments. For six months of watching TV channels in HD quality, you will need to pay 600 rubles, and 9 months – 900 rubles.

Also, since 2015, Tricolor TV does not guarantee that if a subscriber has not paid for the package, then 10 basic channels will work in HD quality. Previously, this was clearly stated in the documents, but now Tricolor TV has removed it this item about tariff packages from the contract. Thus, if you do not pay on time in the amount of 1,200 rubles for watching TV channels in HD format, then instead of a “picture” the message “no signal” will appear on your TV screen.

Software update problem

This is another problem why your basic channels. If you haven't updated on time software, this may lead to channel failure.

As a result, the broadcast of channels in HD quality will be suspended, and the message “no signal” will appear on your TV screen. Therefore, it is recommended as soon as it comes out. This will help avoid problems in the future with broadcasting HD channels and lack of signal. The update can be done independently through the Tricolor TV settings.

if the basic TV channels of Tricolor TV do not work, CONSEQUENTLY ONE CONCLUSION: - Tricolor TV is a very greedy organization, it’s not for nothing that N. Mikhalkov says that the problem in Russia is not feeding the poor, but THAT THE RICH CAN’T GET FUCKED!! !

Federal law Russian Federation dated July 13, 2015 No. 257-FZ “On Amendments to the Law of the Russian Federation “On Funds” mass media“and the Federal Law of the Russian Federation “On Communications”” Is there no such law for Tricolor TV?

GS 8306 payment for the year was confirmed on April 22, and on May 9 everything was turned off and ruined the holiday. Thank you! And the same to them for our money. I found myself in a remote village without information channel, but with 2 “film screening” channels. I don’t understand everything at all.

ID 331308013296. Single package paid for, already 3rd week, from May 15, 2017, there is a coded channel on the screen!! Federal channels don't work.
Impossible to get through by phone!! Finally, create a normal call center, whose operators can be reached by phone and get normal advice!!!
And so - you get money for services not provided, you’ve got a great job!

On July 31, 2017, changes were made in broadcasting aimed at dividing regional TV channels into appropriate lists and designed to make viewing these TV channels more convenient.

For correct display list of TV channels, do the following:

1. Press the “Menu” button and select “Settings”.

2. Select Factory Reset and click OK.

3. Confirm resetting the receiver to factory settings by first pressing the red “F1” or “Info” button on the remote control, and then selecting the “Yes” option.

5. Select the receiver menu language and audio channel languages, then click the “Next” button.

6. Select audio and video settings and click Next.

7. Set the time settings and proceed to the next step of the Setup Wizard by clicking the “Next” button.

8. Select the operator “Tricolor TV” and click the “Next” button.

9. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.” - depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

10. Wait until the search for TV channels is completed and save the found TV channels.

In front of everyone positive aspects satellite television, Tricolor TV subscribers often encounter the fact that all channels or some of them are not shown. Faced with disruptions satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

This problem can be solved by identifying the cause.

On all channels except information

First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or personal account.
If the subscription is active and the problem is not resolved, then you will need to update the activation keys. A request to resend the keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or card conditional access incorrectly installed in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A power reset is sufficient for the access card.
If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact customer service.

Only on some

In this case, you will need to run an auto search. New channels must be saved.
As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. as part of paid packages changes have occurred. It will be necessary to clarify the new composition.
There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

If power is less than 70%, consider eliminating the following options.
- Bad weather conditions may degrade broadcast quality. As soon as the weather improves, the signal will be strong.
- Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
- Reason low level there may be incorrect settings antenna or cable damage. You can fix these problems yourself or call a specialist.
- The reason for the missing image may be technical problems by the service provider.
If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with a transition to the next step if the previous one fails).
- Search for channels again.
- Reboot the receiver's power.
- Reset settings to factory defaults.

If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:

+7-800-500-0123
Contact via Viber and WhatsApp at +7-911-101-0123
Call through the website (in the Support section)
Skype: support_tricolor_tv
Online chat on the website
Application for technical support (you must fill out the application form in the appropriate section)

I think many users of Tricolor TV satellite television are familiar with the situation when you turn on the set-top box, but there is no signal from it on the TV. What to do, where to run, who to call?
Don't panic! Now you and I will figure it out on our own, identify the cause and perhaps even fix it.
First, check to see if the TV and receiver are turned on. Then look at the TV screen to see what is happening there.
There are two options for the development of events. First, let's define what is meant by the concept of “No signal”.

Case 1. The screen says “No signal”

This is the most common situation. In 75% of cases, it is caused by the fact that the video signal source on the TV was selected incorrectly. Most often, children do this when they play with the remote control. To correct the situation, you must first look at the back of the TV case to see which of its connectors contains the Tricolor TV receiver. All ports are signed and even have their own numbering.

Next, you need to pick up the remote control and find the button that switches video signal sources. Usually this button is called Source or Input.

In response to this action, the TV should display this or a similar menu, which will list all available inputs:

We select the one that includes the Tricolor TV set-top box. Usually after this the problem is successfully resolved.

Note: On older TV models, where there are no other connectors besides the composite input (tulips) and SCART, the video input is switched using the “TV/AV” button. Switch the TV to the AV input and check if the image from the set-top box appears. Some TV models have several AV inputs (for example, front and rear), then the “AV” button will have to be pressed several times to switch between them.

Also, be sure to check that The satellite receiver is definitely on and it works. Sometimes it can happen that the power indicator on it is on, but the device itself does not start. Then the “No Signal” message on the TV will also light up. Try restarting it by turning off the power and turning it on again.
If this does not help and the message and when you try to turn on Tricolor TV, it still says “No signal”, then try replacing the cable between the receiver and the TV. It usually lies on the floor and is exposed to the destructive influence of children and pets - they either squeeze it or chew it.

Case 2. TV channels are not shown

If the receiver interface itself is accessible and a list of channels is displayed, but there is no image and Tricolor writes “no signal” on all channels, then there is most likely a problem with the equipment.

Moreover, the reason may be corrupted settings satellite receiver, damaged transponder, incorrect installed antenna. Start by checking the antenna itself to see if it has been twisted by the wind or something else. The source of the problem when there is no signal can be a torn or bent coaxial cable from antenna to receiver. Inspect it carefully for damage.
If the “No Signal” message is displayed only on some channels, while others work without problems, then this may be caused by either technical work from the operator, or by changing the frequency of the TV channel. Try going to the operator’s website and reading the news to see if there are any maintenance work or changes in the operation of individual channels.