Can't access play market from phone. Removing Google account

You needed to download the application. You launch the Play Market and... And you see a strange error: “You need to sign in to your Google account.” At the same time, you did nothing and some time ago the Play Market did not show any errors. A reasonable question is - what to do? Let's figure it out and look for a way out of the situation.

And here is the screenshot of the error itself:

Depending on the version of the Play Store, you may also see a "Repeat" button, but clicking on it does nothing.

Removing a Google account from your device

Deleting a Google account means unlinking it from a specific smartphone. After this, you will need to link your account to the device again. Just make sure you remember your Google account password first.

Go to settings.

Open the section with accounts.

Choose a Google account.

Click on the button in the form of three dots, after which a menu appears in which you need to tap on the “Delete account” line.

Confirm deleting your account from your smartphone.

Clear cache and data of Google Play Market application

Open settings, go to the “Applications” section.

Find the Google Play Store application and tap on it.

Go to the "Storage".

Clear data and erase cache.

Trying to launch Play Market.

Removing the same data for Google Play Services and Google Services Framework applications may also help.

Uninstalling Play Market updates

Some users are helped by removing updates for the Play Market. The only problem is that the application is updated again and the error may appear again (fortunately, this does not always happen). What should I do? Most likely, wait for a more recent update for the Play Market.

Find the Play Market application, open the page with it. Click on the "Disconnect" button.

Confirm disconnection.

The message will ask you whether to install the original version of the application? Agree by clicking OK.

Updates will be removed. Don't forget to turn on Play Market in reverse order.

Set the correct date and time

Sometimes the “You need to sign in to a Google Account” error occurs because the date or time is set incorrectly.

In Settings, open the “Date and Time” section.

Use the network date and time if they are manually configured. Don't forget to turn on the Internet.

If the data is synchronized with the network, try, on the contrary, setting it manually.

Reboot your smartphone

And such a banal procedure as simply rebooting your smartphone can also help.

Press the Power key and hold for one or two seconds.

A menu appears on the screen where you need to click on the “Reboot” or “Restart” button.

Wait for your device to reboot and check the functionality of the Play Market.

Why doesn't Play Market work on Android and says no connection? Sometimes when you try to log into the Google Play Market (Google Play Market) from an Android OS device (smartphone or tablet), problems appear that prevent you from logging into your account.

What should you do if you cannot log into your account on the Play Store and a message appears saying that you need to log into your account?

This situation can happen even if you enter your username and password and are 100% sure that it works and is correct. The error can occur in many cases and its cause is difficult to find out in each specific case, but here are a few ways that can help solve this problem. If you can't log into your Google account, read on and watch the video!

The first thing you need to do is clear the Google Play Store cache, to do this you need to go to Settings - Applications - Application management - Google Play, and click Delete data, Clear cache.

After carrying out these simple steps, reboot your device, tablet or smartphone and it is advisable to remove the battery from it. Then try logging into Google Play Market again. If this doesn't help, move on.

If you still can't sign in to your Google Play account, do the following:

Go to Settings - Applications - All and for Google Play Market, Google Services Framework and Google Play Services, stop the services, delete all data, including updates, and then clear the cache again. Next, you need to go to Settings - Accounts - Google and uncheck all the boxes in synchronization. Next, you again need to reboot your Android smartphone or tablet and put the checkboxes back from the previous point, then reboot again. Now we are trying to enter the play market again.

These steps should help in most cases if you are unable to log into the Google Play Store from your Android smartphone or tablet. But if this still doesn’t help you, then create a backup copy of the device and reset your phone, smartphone or tablet to factory settings, or even better, reinstall Android or update to the latest version.

Another popular problem on Android is blocking access to the device using a pattern key. Often people, having entered and created a password for the Android OS in the form of a pattern, symbol, figure, forget it. We wrote about how to unlock an Android pattern key

Now we will look in detail at how to create, log in or delete an account in the Play Market from your phone and computer, which is linked to your Google and Gmail account.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Registration in the Play Market

To create a Google account, you need an Android device or computer with a stable Internet connection. Let's look at two ways to register an account.

Official website

Open the Google home page in any browser. In the window that appears, in the upper right corner, click on the “Login” button.
Then a window will appear asking you to enter your username to log in. Click on “Other options” and select “Create an account”.

Fill out all the fields to register an account and click “Next”. You don’t have to specify your personal email and phone number, but in a situation where data is lost, they will allow you to restore access to your account.

We study the “Privacy Policy”, then click “I Accept”.

Now a message about successful registration will appear on a new page, where you need to click on “Continue”.

To activate the Play Market on your tablet or phone, go to the application. To enter your account information, select the “Existing” button on the first page.
Then enter the e-mail from your Google account and the password that you specified earlier on the site. Click on the right arrow icon “Next”.
We accept the “Privacy Policy” and “Terms of Use” by clicking on “OK”.
Next, check or uncheck the box so as not to create a backup copy for your gadget in the Google archives. To go to the next window, click on the right arrow at the bottom of the screen.
The Google Play store will be open in front of you, from where you can immediately download the games and applications you need.

At this step, registration through the site in the Play Market ends. Now let's look at the process of creating an account through the application in the gadget itself.

Mobile application

We enter the Play Market, on the main page click on the “New” button.
Enter your first and last name in the appropriate lines of the next window, then tap on the right arrow.
We come up with a new email in the Google service, entering it in a single line. Click on the arrow below.
We come up with a new password, which must contain at least 8 characters. Then we move on, as in the previous paragraph.
Depending on the version of Android you are using, the next steps are slightly different. In version 4.2, you must enter a secret question, the answer to this question and an additional e-mail to be able to recover lost account data. On Android 5.0 and higher, you only need to bind the user's phone number.
Then you will be asked to provide payment information to purchase paid games and applications. If you don’t want to indicate them, click “No, thanks.”
To agree to the “Privacy Policy” and “User Terms”, you must check the boxes shown below in the screenshot. Move on with the arrow to the right.
After saving your account, we confirm the “Data Backup Agreement” in your Google account by clicking on the button that looks like a right arrow.

Now you can go to the Play Store. Find the applications you need and download them to your device.

How to enter the Play Market

When you replace a gadget or enter an application for the first time, you first need to find the Play Store icon on the desktop and then simply click on it. There is no need to download anything additional, since this software is often pre-installed on Android devices.

If you already have Gmail, adding an account will be easier. To log into your account, you can select “Add an existing profile” by entering your email and password. After logging in, you can immediately use all the functions of the service and download applications.

If you don't have a Gmail account, then create one using the instructions above. If, after using the Play Market for a long time, you have problems logging into it, then use the following tips.

Clearing data in the Play Store

If the gadget does not enter the Play Market, then you need to try clearing the program data. This method will help solve problems logging into your account from a tablet or phone.

We perform the following steps:

Go to the “Applications” submenu in the “Settings” section.
Select Google Play.
A menu will appear where you need to select “Erase data”.

This method also clears the application cache. To do this, click on the “Clear cache” menu.

Uninstalling updates

If you still can't log into the Play Store, you should try uninstalling updates for this application. All saved information and all changes will be deleted, which the application itself will warn you about.

Instructions:

Go to “Settings”, select “Applications”.
There we click on Play Market.
In the “Applications” menu, select the “Uninstall updates” option.

This step will return the software version that was pre-installed on the device before all updates.

After following these instructions, install the latest version of the program. We check that the software has been added to the list of installed software. We log into it from our account.

How to delete a Play Market account

When creating a new account or selling a gadget, the user has to delete the old Play Market account. It can be completely removed by performing a hard reset or using the Android device settings.

Using the standard menu

The gadget's standard settings allow you to delete your personal information contained in your Google account. To do this, follow these instructions:

Go to the device settings, find the “Accounts and Synchronization” section. The name may vary depending on the model.
Select your Google account.
Press the touch function button of the Android gadget. In the menu that appears, select “Delete account.” We confirm the deletion.

Problem: Errors appear when launching Google Play Store No connection or :

At the same time, a funny nuance is observed: sites open normally in browsers and other applications also successfully connect to the Internet.

Situation 1. Play Market does not work either via wifi or mobile Internet

Solving the problem

1. Check that the system date and time are correct. If the date is wrong, set the correct one. Check the boxes:

2. Reboot your device:

3. Find out the version of the Play Market application itself. If the version is not the latest, download the latest one in the format .apk and install from the memory card.

4. Check if the Freedom application is installed. If this is present, run it, press STOP and reboot.

5. Check the hosts file. If it contains lines other than 127.0.0.1, delete them. This operation requires Root.

6. If all else fails, reset your Android device.

Situation 2. Play Store does not work only when connected via Wi-Fi

This is your case if, when you disconnect your tablet (smartphone) from Wi-Fi, the error disappears and the Play Market application starts working normally via the mobile Internet.

Solving the problem

1. Go to your router settings. Open WAN settings. Try alternately setting the MTU values to 1460 and 1500.

Most often, setting the value to 1460 helps. But sometimes it happens the other way around, when setting the value to 1500 helps.

In common D-Link routers this is done something like this:

SETUP
Internet Setup
Manual Internet Connection Setup

Set value MTU 1460
Save Settings:

This is what the setup looks like in older D-Link routers:

Home
Specify the value in the field MTU
Apply

In TP-Link you need to go to the section Network => WAN, change field MTU Size (in bytes) and press Save:

2. In the WAN settings, specify the Google server addresses as DNS:

Primary: 8.8.8.8; Secondary: 8.8.4.4.

Usually it is enough to specify 8.8.8.8 as Secondary DNS.

After these steps, for the purity of the experiment, it is advisable to reboot the router.

Common user mistake

Finally, I would like to mention one more situation. The smartphone/tablet may display an error Check your connection and try again, if you launched the Play Store (Google Play) application and during the download process you changed the type of Internet connection - for example, you simply turned on Wi-Fi. At this moment, changes occur in the network interfaces on the device: traffic priority is given to Wi-Fi, the default gateway changes. And it turns out that the device tried to connect the Play Store with the Google server via the mobile Internet, and due to the inclusion of Wi-Fi, this interface was deactivated. In this case, you need to wait a few seconds until the Wi-Fi connects to the network and press Repeat:

From now on, first turn on Wifi, and then launch applications that connect to the network.

How to register in the Play Market? This question arises for many users who purchased their first Android tablet or smartphone. And this is not surprising. After all, without the Play Market it is almost impossible to fully work with an Android device. In this material we will tell you step by step how to register in the Play Market on a tablet or phone with the Android operating system.

The first thing you need to do is launch the Play Market application. To do this, click on the “Menu” button.

After this, a list of installed programs will open in front of you; here you need to find and open the Play Market. If the Play Market program is on your desktop, you can launch it without going to the list of all programs.

Since you are not yet registered in the Play Market, a window will open asking you to add a Google account. In this case, the user is offered two options: add an existing account or create a new one.

If you already have an account with Google (if you registered with Gmail or any other service from Google), then click on the “Existing” button. Next, the system will require you to enter your Google email and password.

After entering this data, the Play Market will be loaded using your account. But, since you are interested in how to register in the Play Market, then most likely you do not have a Google account. In this case, click on the “New” button.

After clicking on the “New” button, the registration process for a new user will begin. The first thing you will need to do is enter your first and last name. After entering this data, we proceed to the next step of registering in the Play Market, to do this, click on the arrow pointing to the right.

The next registration step is choosing a username. Try to choose a name that is easy for you to remember. If you select a name that is already taken by another user, the system will notify you about this and offer you to choose another name. After entering the username, click on the right arrow and proceed to the next stage of registration in the Play Market.

Next, you need to enter the password that will be used to log into your account. Here you need to show your imagination and choose a password that is strong enough and easy to remember. If you have chosen an insufficiently strong password, the system will not allow you to proceed to the next stage of registration in the Play Market.

The next step will ask you to join Google+ and other Google services. This is not a mandatory step, so in order to avoid wasting time on this, click on the “Not Now” button and skip this step. If you wish, you can use these services later.

Next, you will need to enter information to recover your account in case you forget your password. Here you need to select a security question, an answer to this question, and also enter an additional email address. The choice of a security question must be approached as responsibly as the choice of a password. Because the security of your account depends on it.

After that, you will be asked to turn your web history on or off, and also subscribe to the Google Play newsletter. You can customize these functions to your liking.

That's it, registration in the Play Market is almost done. At the last stage, we need to enter the text that will be displayed in the picture. This is necessary for Google to make sure that you are a real user and not a program that registers accounts automatically.

After entering the text from the picture, registration in the Play Market will be completed. You will have to wait a while for Google to save your data, after which you can log into the Play Store.