The viber app is not responding. Viber does not work and gives an error - we are looking for a solution to the problem

- This is a program with which you can send SMS, call and send files (photo, video, audio). It works on almost all known operating systems and is installed both on the phone and on other devices. The application is economical, does not consume traffic while in background, as well as rationally consumes battery power. Does not require any special system settings. If Viber does not work, do not worry, we will tell you what to do in these cases.

Anyone can download and install the utility, it is available for free and registration is not required when downloading. The installation procedure is also extremely simple, you just need to follow step by step instructions. But sometimes there are situations when viber messenger does not work and you need to know what to do with the application in such situations.

What to do when Viber is not working

What can affect the operation of the utility so that it stops working? This sometimes happens, especially with those programs that work using an Internet connection, and there can be many reasons for a breakdown. One of the most important is the failure of the Internet on your device. To fix the problem, you will need to disconnect your phone or tablet from the router for a while, which distributes WiFi. And then check if the application works when connected to 3G. It is possible that the utility hangs, to fix this just reboot mobile device. Very often, this helps to set up the application so that it functions as it did before.

First of all, try updating Viber to the latest version:

• (a new version);
• (Russian version)

In addition, there may be problems with the servers. Since the utility is constantly being developed and updated, for this, from time to time, it is required to turn off the servers and reboot the system. This difficulty is not natural, it rarely happens, but it can still cause your conversation to be interrupted. If during communication the network signal is very weak or interrupted, your dialogue may be interrupted or the audibility of the subscriber may be impaired. To prevent this from happening, the creators recommend using stable networks. Well, if it's WiFi, it's also at a speed of at least 1 Mbps per second.

In the case when the application still did not resume work, they suggest doing the following:

1. Reboot the device on which Viber is installed;
2. Make sure that the network is connected to the gadget;
3. Delete the application and devices, and then reinstall it;
4. If the problem is not on your end, wait until the servers are fixed.

Thus, you can eliminate any malfunctions in the program and continue to use it.

Thanks to such wide functionality, the application is actively gaining the attention and recognition of users. It has been downloaded and installed on their devices by more than 400 million inhabitants of the globe.

Viber was created in 2010. Since then, almost every year, more and more new versions of the program have been released. Thanks to this, it can be installed on any device, because it works on any mobile platform. By updating the utility every year, the developers add more and more new features and capabilities. More recently, games have become available, and it is also possible to make video calls between computers. A little more and it will not only be the main serious competitor for Skype, but will completely replace it in this service market. After all, now Skype in comparative characteristic loses a lot. and it will be very easy to install on your smartphone. If you don't have it on your device yet, download it for yourself. own experience make sure the utility is easy to use.

This cross-platform messenger is used all over the world: it is installed on computers, tablets, smartphones with various operating systems. Problems with it, however, sometimes arise: Viber may not start on all devices. How to solve them?

Doesn't work on computer

Viber is installed and works on Windows platform. Errors of a different nature may occur while using the program on a PC. Why might the utility not work?

Depending on the cause, a number of measures are taken. In fact, it is quite difficult to find out what caused the problem, so there is certain list ways that each user can use.

Where to begin?

1. Make sure that the device has the latest version of the messenger. If not, update.
2. Check if the antivirus or Firewall is blocking the work of Viber. If blocking occurs, add the application to the exclusion list.
3. Scan your device for viruses.
4. To restart a computer. In most cases this method solves the problem.
5. Clean up the registry with using CCleaner or another program.

If all listed methods did not help, and the PC is connected to the network, you need to resort to drastically: Reinstall the program.

First, you need to uninstall it through the "Programs and Features" window. To open it, just type in search string in Start its name. Next, find the program in the list and remove it.

PC application stops working

During operation, Viber may stop working - a window appears on the computer screen with a notification: "The Viber program has stopped working."

As a rule, restarting or reinstalling the program does not solve the problem. However, this may be an isolated case - then you just need to restart the PC.

If even after restarting the device, the program continues to freeze, you must use the following method.

1.Click on the icon right click mouse to bring up the context menu.

2.Select last section"Properties", and then in the window that appears (in its left part) click on "Device Manager".

3. Find the line with the name "Sound, game and video devices." Your name will appear here sound card. For example, it could be "Device with High support definition audio.

4. Turn off the device by clicking on the rightmost icon in top panel window.

Doesn't work on phone

The messenger installed on the phone may also fail. There are the following popular types of failure:

• does not send messages;
• refuses to connect;
• does not call;
• stops work suddenly;
• does not start.

What should be next steps user if the client fails to start?

1. First you need to restart your smartphone.

2.Next, check your internet connection. Often the problem lies precisely in the absence of a network. Check if pages are loading through the browser. If not, you need to restart the 3G connection or router to rule out the cause. If everything still does not connect to the network, restart the device again. The problem may remain - then you should contact the operator for help. Before doing this, check the balance so that it does not turn out to be zero.

3. Clear the program cache. To do this, go to Settings - Application Manager. Find the program in the list, click on it and click on "Clear Cache". It would also be useful to stop work.

4.Scan with antivirus. After that, try to start again. In some cases, the antivirus may block the client.

The last resort would again be to reinstall the application. Go back to the messenger menu through Settings and click on "Delete". Then download and install the client via Play market on Android or AppStore on iPhone.

Sometimes the following happens: debugging work takes place on the company's servers (developers add new functions and features, as well as fix problems and errors) and, accordingly, Viber may become unavailable for a while. In this regard, it makes sense to wait a bit.

Issues after latest update

Viber developers offer new versions to users. It is recommended to update regularly, as upgrades not only bring new features, but also solve problems with failures. The update takes place automatically.

However, problems may occur after the update. Viber stops working. This is due to a conflict between the drivers or OS of the smartphone and the program. The former may be too old for normal operation updated application.

The solution is to install all system updates. After that, you need to test the program.

As an alternative - reinstall Viber. How to do this was described above. Given the fact that updates come automatically, in some cases it will take several reinstallations until the error disappears.

Contacting the official support service

If all the methods listed above are not successful, you need to contact the Viber user support service. Go to: http://support.viber.com/customer/ru/portal/emails/new.

Form feedback to describe the problem is available in Russian (required fields must be filled in).

Describe your problem in detail, including latest version messenger, type operating system and other details.

Before sending a notification, check that all lines are filled in correctly. As a rule, the answer comes quickly by e-mail.

Problems with Viber are most often solved by restarting the program and connecting to the Internet. Also, it may not be superfluous to clear the program cache on the phone and the registry on the computer.

Good afternoon, readers of our portal! In our world, there is not a single good program that works perfectly and without any errors and bugs. Even viber sometimes writes that the application has stopped, without even saying how to fix this annoying misunderstanding and what to do with such an error. Today we will deal with the problem and tell you how to solve it. advanced users and newbies.

Why writes - the viber application is stopped

There are dozens of reasons for such a bug, and listing them all is not as easy as it seems. Often each problem is individual, and you need to find your own approach to it.

But we found a few standard bugs that can be easily solved:

• Errors in system files.
• Synchronization bugs.
• Unupdated software.
• Antivirus and firewall restrictions.
• Unforeseen and random failure.
• Errors in random access memory(mostly also random).

Some of these bugs are hidden in the hardware, and only experienced master.

Viber application stopped - what to do

Correcting mistakes is not easy. Not everything you can do on your own, for something you will have to go to the master. However, we will give you a few clear instructions problem solving by hand.

First of all, you can clear the cache to get rid of duplicate data and weird replacements. On a computer, this is done with CCleaner programs which you can download from our website.

On the phone, the algorithm is as follows:

• Go to "Settings".
• Find the item "Applications" there.
• Click on the desired icon.
• Look for the "Clear Cache" button.
• Wait a little.

If this does not help, go to your app store and go to the updates section. Check if there are any new updates for the application. If the Update button is available, click on it.

Open your antivirus program. See what objects are in quarantine or in the deleted list. There may be messenger files as well.

In extreme cases, you can reinstall your viber. But keep in mind that because of this, all group dialogues will be deleted once and for all, as we already said.

conclusions

Usually such a bug indicates that the problem lies somewhere on your side. Some errors in the files, not updated software or hardware failures. With our instructions you will be able to understand what to do!

Video review

Has a large user base. It is used by several million people every day. They share thoughts, send funny stickers to each other, chat in group chats. But in the messenger, as in any other program, an error may occur. In such situations, the question arises of what to do if Viber does not work. There are many reasons for the appearance of an error, and how to fix them depends on them.

If the messenger does not work immediately after installation, then most likely the problem lies in the hardware of the smartphone. Try restarting your device and trying to log into Viber again.

When the program was running long time and suddenly stopped, you must first pay attention to the network connection. It is recommended to open a web browser or any other application that requires internet access. If they function as usual, then the failures are directly related to the messenger itself. In addition, you can try turning off wi-fi (if communication is provided through it) and connecting via 3G or vice versa.

A common reason why Viber does not work is the presence of viruses on the device. It is recommended to run a check antivirus program, then try again. In some cases, the antivirus may block the work of Viber, which should be excluded if an error occurs.

Common Problems

Among the most common problems with the messenger are:

• no sound signal;
• inability to send a message to any contact from the list;
• unable to establish a video call;
• there is no sound during a voice call, although the video sequence is present;
• the program has completely or partially stopped opening.

If any of these problems appear, it is suggested to restart the computer or smartphone on which the application is installed. During a video call or voice communication problems may arise due to peripherals necessary for their implementation (camera, microphone).

If you stop sending messages to any specific contact, it is recommended to contact the application support service. In the case when all of the above did not bring desired result, one should resort to more radical measures: uninstall the messenger and reinstall it on the gadget.

Is different smooth operation, the program sometimes has flaws. Problems can arise both in hardware and in software. If an error has occurred in the Viber application, then first of all it is recommended to figure out what caused it.

Possible reasons

Most often, problems occur in the following cases:

• during installation;
• after update;
• after installing additional software.

Installation error

Some users are faced with the fact that the application does not install on the device or does not download at all. This can happen when they try to download the messenger on Android via Google Play. The source of the malfunction is simple - the memory in the device is full. In order to correct the situation, you will need to clear the cache through the settings menu.

Pretty common message. "495" in Viber during installation. It is not issued by the program, but by the system. One of the reasons may be that setup file has been removed from the server, so it cannot be installed on the device. The second reason is that the memory of the Download Manager is full on the smartphone. It is recommended to clean it with standard tools and try to repeat the process.

Error after update

The most common problems in Viber happen after updating the program:

• the status of the interlocutors is not visible;
• the messenger "hangs" and stops working;
• messages are no longer sent;
• a message appears stating that there is no connection.

If one of the above appears, then it is recommended to perform:

• restart your smartphone or computer with the messenger installed;
• check network access;
• Uninstall Viber and then reinstall it.

In the event that updates have negatively affected the operation of the application, you can try to return to an earlier version.

Error after software installation

If the messenger stopped working after it was installed on the device additional software, then the problem may lie in it. There are programs, including anti-virus programs, that prevent other programs from accessing the Internet. To rule out that the reason is in the software, it is recommended to temporarily disable the utilities and try using the messenger. As you can see, most errors in Viber can be completely eliminated on your own.

Service side problem

If all of the above methods did not help you, perhaps the reason lies in the service itself. Programmers can carry out various preventive work, restart servers, install updates, etc., which, of course, causes the service to become unavailable.

But also do not forget about force majeure circumstances - equipment failure, damage to various cables and much more.

If the error occurs not only for you, then this item is most likely.