Common Google Play errors and how to fix them. A clear example of an error occurring

Play Market - official store, which allows all users of Android devices to purchase books, music, movies and install games and applications. But when working with it, problems will arise that will prevent you from completing certain action. If an obstacle appears that the device cannot bypass on its own, a notification will appear on the screen indicating unique code errors, helping to determine the cause of the problem and solve it.

Possible time when the error occurred in the Play Store

The errors in the Play Market described in this article occur when downloading, installing and updating applications and games. These errors have the following numbers: 400, 404, 406, 409, 410, 420, 481, 489, 490, 491, 492, 495, 497, 498. They look something like this (the language in which the notification will be displayed will depend depending on which country is indicated in your Google account):

A clear example of an error occurring

Causes of problems on Android

The reasons for each of these errors may be the following:

• Connection with Play servers Market was disrupted due to instability Wi-Fi networks or the mobile Internet connection is interrupted (error codes 400, 489, 406, 497, 410, 492, 481). In this case, restarting the device or setting up a network connection may help.
• The application files have been corrupted by a virus or user intervention.
• There is not enough space on the device to install or update this or that application.
• An excessive cache has accumulated in the Play Market, interfering with its operation (errors with codes 404, 490, 491, 420, 495, 409, 498). Clearing the cache, stopping the application, and uninstalling updates will help resolve this problem.

Please note that an error with a code, for example, 489, can be corrected in some cases not only by rebooting the device and setting up an Internet connection, but also by other methods described below in the article.

Troubleshooting and solving problems

If during installation, downloading or updating an application or game the process is interrupted and an error appears with one of the above codes, then follow all instructions below, corresponding to your error code. If none of the methods related to your error helped resolve it, then try the other options for solving the problem, as there is a high chance that they will help.

Reboot the device

Checking free memory

Before you begin solving the problem, make sure that your device has enough free space for the application being installed or updated.

Setting up an Internet connection

Try downloading any other application or opening a page in your browser to make sure your Internet connection is stable. If everything is in order, then we perform following instructions, if the problem turns out to be an Internet connection, then you need to decide how to fix it, and not the Play Market.

Antivirus deactivation

If you have any antivirus installed on your device, then launch it and deactivate the protection for a while. Try the action that caused the error. If the problem is solved, then remove this antivirus and try using any other one. If the error appears again, proceed to the instructions below.

Deactivating the antivirus

Clearing cache

Cache - temporary files that appear on the device after watching videos, listening to music and using various programs, including Play Market. Sometimes, large number cache may lead to incorrect operation store. In this case it needs to be cleared:

Manually stopping processes

If the error persists after freeing up memory and deleting the cache, then the problem lies in the Play Market application itself. The first thing you should try is to disable and stop everything related to the operation of the store.

1. While in the device settings, go to the “Applications” section.

   

   Go to the “Applications” section

2. Go to the “All” subsection.

   

   Go to the “All” section

3. We search in the general list of Play Market and open its personal settings.

   

   Select Play Market

4. Press the “Stop” and “Disable” buttons successively.

   

   Click the “Stop” and “Disable” buttons

5. Back to general list and move on to Google settings Service Framework.

   

   Choosing Google Service Framework

6. Use the “Stop” button, and then “Disable”.

   

   Stopping Google Service Framework

7. Again we return to the list and go to the “Services” application Google Play».

   

   Select the “Google Play Services” application

8. We successively press the same buttons: “Stop” and “Disable”. Now we are trying to re-open the store and do something that was not possible before due to an error.

   

   Click on the “Stop” and “Stop” buttons

Video tutorial: “How to fix an error in the Play Market”

Manually clearing data and cache

If forcibly stopping all services related to Google Play did not help, then you need to clear the data and cache of all these services:

Rolling back Play Market updates

The error may have appeared as a result failed update application that caused file corruption. In this case, you should delete everything Play updates Market, rolling it back to the earliest available version.

Changing your Google account

It may be that your device is out of sync with your Google account. To restore it, you need to re-enter your account:

Resetting content and settings

TO this method should be used only as a last resort, when none of the above has helped. The main disadvantage of resetting content and settings is that all parameters you have changed since the day you activated the device, and all content contained in the device’s memory will be irretrievably lost. You need to use a factory reset because the error in the Play Market occurs due to problems caused by the operating system. The system, in turn, does not work correctly due to changes made to it using changed settings and installed applications. Before you start resetting, be sure to download all important information, stored on your phone or tablet, to another medium, and also remove the SIM card and memory card from the device so that they are not accidentally damaged during the reset process.

Features of eliminating errors for different versions of Android

There is another reason why an error with one of the above numbers may occur - an outdated firmware version, or too old model phone. If for the second reason there is only one solution - buy a new device that will support the application you want, then for the first reason there is another solution - updating the software.

So, if an error appears in the Play Market with code 400, 404, 406, 409, 410, 420, 481, 489, 490, 491, 492, 495, 497, 498, then you need to fix it yourself. This can be done using the following methods: restart the device, set up an Internet connection, stop all applications associated with Google Play, clear their cache and data, and update the firmware version. But the only thing that will definitely help you is resetting the settings and content, since with factory settings the application cannot crash.

Let's take a closer look at error 497, as a result of which it is impossible to install or update applications through the Play Market. It occurs most often on budget smartphones and tablets, but sometimes owners of advanced flagship devices also suffer from it. Let's take a closer look at why Play Market error 497 occurs, and also what ways you can get rid of it.

Causes

Google regularly releases updates for its software products, including the operating system Android system and her individual components. These also include the Google Play Market application store. And it may happen that after the smartphone or tablet was launched for sale, several client update packages were released. They suffer from this especially often budget devices, which very rarely receive new updates. Therefore, when you try to download software to your device through an outdated version Play client Market, error 497 may occur. Fortunately, devices with outdated software becomes less and less, accordingly, this problem appears less frequently.

Most often, error 497 appears when using the application store via a wireless Wi-Fi network, as well as when trying to install popular software products such as WhatsApp, Viber or Facebook. If you regularly suffer from error 497, then use the recommendations to eliminate this shortcoming.

Ways to fix error 497 on Android devices

Method 1: Clear cache and Google Play Market data

Is one of the most universal methods get rid of errors at work Play Store, including problem code 497. To resolve it, follow these steps:

1. In the tablet or smartphone menu, go to Settings - Applications - All - Google Play Market.
2. Click the “Erase data” or “Clear cache” button, or better yet, both at once.
3. Repeat for Download Manager and Google Services Framework.
4. Reboot your device and try to use the Play Store again.

Usually already at this stage it is possible to achieve correct operation. If the failure continues to interfere with your work, then use one of the following recommendations.

Method 2: Uninstalling the Play Store update

This is especially true on budget models. Some time may pass between release and sale, during which the Play Store version may become outdated. Considering that of all Google products, it is Market that is updated in background, without user interaction, then updates may not install correctly due to the fact that at this moment you will try to use it. Removal latest updates The Play Store will return it to its original form, as it was when it was first launched, which will avoid some errors in operation. To do this:

1. Find it in the list of all Google Play Market applications.
2. Click the "Uninstall updates" button.
3. Reboot your device.
4. Connect to the Internet and wait a few minutes for the system to automatically update the application store.
5. Try installing or updating the software again.

Method 3: Reinstall the problematic application

Quite simple and reliable way bypass error 497 Play Market. Getting rid of outdated version product, you will get rid of the source of the problem. The only big disadvantage can be considered mandatory deletion all application data. Okay, if it's some kind of work program, but what if it's a game? Then all progress will definitely be deleted. Here you choose for yourself - either error-free work or saved progress.

How can I remove installed software?

1. Open settings software product, find the product that is causing the problem, and click “Uninstall” in its menu.
2. Wait for the uninstallation to complete (the time depends on the size of the program or game).
3. Log in to the Play Store and reinstall the removed product.

After reinstallation The problem with Play Market error 497 should not be repeated. If it continues to manifest itself, giving you no peace, then read on.

Method 4. Delete the original apk file of the application

To do this, you will definitely need root rights, as well as file manager with the ability to access the system partition file system devices. Next follow the instructions:

1. IN root directory file system, go to the System/app folder and find the directory where the files are stored installed program or games.
2. Just in case, reboot your device.
3. Login to the app store and install again.

An alternative option is to use, if the problem continues, any other application store, for example, Yandex.Market.

Method 5: Reset settings

If no method works, then simply reset all settings to their original settings. But be prepared to lose all your data.

Google Play Store is the most widely used app on the market Android smartphones. It is usually pre-installed on your device and you can start using it right away. But sometimes, from the moment the device is released and the application is installed to the sale and, accordingly, the start of using the gadget, some time passes, during which Google company manages to release an updated version of the program. When using outdated Google versions Play may have problems downloading applications from the market, and one of such problems is error 497.

Error 497 mainly occurs when trying to update an installed application via WiFi. A message appears on the device screen: “The application cannot be loaded due to error 497.” This error occurs when you try to update basic programs from the Google Play Store - such as WhatsApp or Facebook. We hasten to reassure the happy owners of flagship-level smartphones: you are unlikely to encounter such a situation on your devices. But budget models vulnerable to this problem. For those who have encountered the problem of error 497 while downloading or updating an application from Google Play, we are publishing recommendations on how to resolve it.

Ways to fix error 497 on Android devices?

Method 1: Clear cache and wipe Google data Play Store
1.

Method 2: Uninstall Play Store update
1. Go through the chain Settings - Applications;

Method 3: Reinstall the application
If the above solutions do not help, then you need to re-install the application to fix error 497 ("The application cannot be loaded due to error 497"). But keep in mind that this method involves destroying application data (for example, game progress).

Method 4 - For Android smartphones with root rights from the owner
If you encounter error 497 in an Android smartphone that you have superuser rights to, delete the original APK and reinstall the application from the Play Store. To do this, go to the root directory of your device with using Root Explorer or other similar application. Now go to /System/app and click on Mount R/W to perform the uninstall. (You can save GoogleSearch.apk by renaming it to GoogleSearch.apk.backup first). After deleting the APK, you need to install it again from Google Play.

Alternative: Use any other app market
If none of the above methods helped solve the error 497 problem, all that remains is to use any other market to install the Android application.

Since 2008 for Android users An online application store called Play Market is available. It is really convenient: many applications are free, paid ones usually do not cost much, and applications downloaded from there can be updated automatically. Moreover, all Android devices support this store, so you can download applications from it on both phones and tablets. But sometimes when downloading or launching the Play Store, error codes 491, 492, 495, 497 and others may appear, preventing adequate downloading or updating of programs. It’s especially annoying if these errors appear when you have limited time and are downloading a very necessary application. In fact, there is no need to worry in such a situation: most possible problems easily eliminated on their own.

How to identify Play Market errors on Android

If an error is found in the Play Market, operating system will let you know about it immediately. The notification comes in the form of a window where the error code is indicated.

This is what the error message looks like

The numeric code in parentheses identifies the problem. Knowing what a particular error code means, you can identify the source of the problem and, if possible, eliminate it.

Error 406

Often this problem is accompanied by the message “the application cannot be installed.” It can be fixed in the following way: clearing the Play Market cache and deleting its updates.

After disabling synchronization, you should restart your device, synchronize your account again and try downloading the application again.
Through the “Applications” tab in Settings, we erase data and delete the Play Market cache by clicking the buttons of the same name

Error 409

Often appears when the application download is almost complete. We solve the problem by clearing the Play Market cache, disabling the account and rebooting the device. After him restart and synchronization of used Play account Market should work.

Error 481

This type of error is related directly to the account from which the activity occurs. The reasons may be different, but what interests us is a quick and easy solution to the problem itself. This is done as follows:

Error 489

This problem is different from the others in that it is usually not caused by the device or the amount of memory. It can appear in two cases: if there are problems with the Internet and if the account recognition is inaccurate:

If switching Wi-Fi to mobile Internet does not help, you can try switching to another connection point via Settings => Network => APN

Error 490

If your smartphone notifies you of error 490, there is most likely a problem with network connection devices. Besides this, possible reason there may be incompatibility of the downloaded application with the device or a failure of the services responsible for downloading it. The main options for resolving this problem are as follows: firstly, you can switch from Wi-Fi to mobile Internet or vice versa. If the device produces this error again, clear the Play Market cache and Google services Play. It still gives an error, even after the actions taken - we delete the account, reboot the device and add the account again.

If after all the steps taken the error is still not resolved, it makes sense to check recently installed applications. If, after downloading one of them, error 490 begins to appear systematically, you should delete the application.

If the error appeared recently, it is likely related to one of the recently downloaded applications. Remove it to troubleshoot

Error 491

The essence of this failure is that the application is not downloaded or updated. You can fix it by deleting the account from which the download is made and clearing the Play Market application data.

Click the “Delete all data” button

Error 492

The reason for this problem, like many related to the Play Market, lies in the overcrowding of the cache. This is done through “Settings” => “Applications”. After clearing the Play Market cache and services Google problem must disappear. However, there is a possibility that even after clearing the cache, the device will display the same error.
In this case, you need to dig deeper. This problem is usually associated with the so-called Dalvik cache. To clean it, we go into recovery mode (for most smartphones this is done by turning it off and then simultaneously pressing the volume up button, the power button and the Home button). The menu that appears on the screen is the recovery mode of the device. To clear the cache you need to select Wipe cache partition and confirm your choice. In this mode, the transition between menu items is carried out using the “Volume up” - “Volume down” buttons, and confirmation of the choice is done with the power key.

Video: clearing Dalvik cache

Error 495

This error can be seen when downloading programs or when updating them. This type of problem must be dealt with radically. To correct this error, you need to delete Play Market data through the application settings and delete the account from which the download or update is taking place. We reboot the device, log into your account again and download the application again - in this case it should be saved without problems.

Error 497

This usually occurs when there are problems updating applications already installed on the device. The simplest solution, typical for most Play errors Market - cleaning Memory Play Market and Google services. If it doesn't help, you can try disabling the memory card in the settings and updating the application again. As a rule, this is enough to correct the error.

You can disable the memory card through Settings. To disable the memory card in Settings, select the “Memory” tab

Confirm your choice. Location of memory card data.
Confirm the shutdown

Error 498

This error occurs while downloading an application from the Play Market. This can happen either because the device has insufficient memory or because the cache is full. Accordingly, the problem can be “treated” either by removing unnecessary files and programs with internal memory device (in the first case), or by clearing the cache. This is done in the application settings. It is worth clearing the cache for browsers, Play Market and games that have Internet access.

The cache is cleared by clicking the “Clear cache” button

General solutions to most Play Market errors

Most of possible problems problems associated with the Play Market can be fixed in several similar ways. This:

Moreover, for different versions Android circuit actions remains the same.

Video: typical solutions to Play Market problems

The Play Market is undoubtedly extremely convenient for downloading applications, including free ones, as well as for feedback about the quality of applications directly with the developers. But if problems arise with it, they are usually easy to fix. The easiest to use solutions were described in this article. Still, it will be much better if such problems arise less often or not at all.

Has this ever happened to you? Find interesting application and try to install it, but when you click the “Install” button, you receive an error message. Quite annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how to fix them.

Solutions similar problems based primarily on own experience, as well as the forum moderators of their readers. If you encounter other problems on Google Play, please post them in the comments below and we will try to help.

Error DF-BPA-09 (Error processing purchase)

Solution:
This bug is specific to Google Play, so we hope it will be fixed soon. In the meantime, do the following:

• Open Settings on your device.
• Go to the “Applications” section and then to the “Application Manager”.
• Go to the “All” tab.
• Find “Google Play Framework” in the list and click on it.
• Clear application data by clicking the appropriate button.

Error code 194

• Open the Settings app > Applications > Application Manager.
• Go to the “All” tab and find “Google Play Services”.
• Click on it and then clear the data.
• Repeat this process, but this time select “Google Play Store” from the list of applications. Now try installing the application again.

Error code 495

Remove Google account on your device, restart your device and add it again.

Error code 941

Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and click the clear data and clear cache buttons. In the same section, find “Download Manager” and clear the data and cache of this program. Try updating again.

Error code rh01 or rpc:s-5:aec-0

Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.

Another solution:
Try deleting your existing Gmail account, rebooting your device, and then adding it.

Error code 504

Solution:
Just clear data and cache of Google Play Store and Google Services Framework apps from settings. Go to Applications > Application Manager > All and find them.

Another solution:
Try deleting your Gmail account.

Error code 491

Solution:
Remove your Google account, restart your device and add it again. Next, go to “Settings”, open the “Application Manager” item in the “Applications” section. In the “All” tab, find Google Services, clear their data and cache, and then force quit the application.

Error code 498

Solution:
The problem is that the cache partition on your gadget is full. Remove unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the “Volume Up”, “Home” and “Power” buttons. This mode allows you to clear the cache and make full reset smartphone or tablet.

Select “wipe cache partition” using the volume buttons. Press the Power button to confirm.

Error code 919

Solution:
The problem is that the device does not have sufficient quantity free memory, so delete unnecessary data, such as music, application type.

Error code 413

Solution:
Find the “Applications” section in settings, go to “Application Manager”, and then open the “All” tab. Find the “Google Services” and “Google Play Store” applications in the list and clear their data.

Error code 921

Solution:
Try clearing the data first and Google cache Play Store, but if that doesn't work, then delete your Google account, restart your phone, and then add it again.

Package file damaged

Solution:
Open Settings, go to Applications, then Application Manager. In the “All” tab, find the application, causing an error, and clear its data.

Another solution:
Try installing the application from the web version of the store or downloading it via a mobile connection rather than a Wi-Fi connection.

Error code 403

Solution:
Login to Google Play Store with the correct account Google. Uninstall the app that was causing the problem and install it again by clicking the buy button.

Second solution:
Remove VPN settings. To do this, go to Settings > Other settings > VPN.

Fourth solution:
Create new account and use it to log into the app store. Then, reinstall this application.

Error code 923

Solution:
Delete your Google account and unnecessary applications. The next step will be complete cleaning cache via recovery: select “wipe cache partition”, and then reboot the device by clicking “reboot system now”. Don't worry, your data will not be deleted. Add your account again.

Error code 492

Please note: If the problem is not resolved, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the “Volume Up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to move, and confirm by pressing the power button. As a last resort, you can do a hard reset of the device.

Error code 101

Solution:
Remove old, unused applications.

Error code 481

Solution:
Remove your current Google account and add another one.

Error code 927

Solution:
Wait a couple of minutes until the Google Play Store is updated. If the problem persists, then go to the “Settings” application, move to the “Applications” section, “Application Manager”, and then go to the “All” tab. Find Google Services and Play Store apps here and clear their data and stop them.

Error code 911

Solution:
First, try clearing your Google services data. If that doesn't work, then try downloading the program by connecting to a different Wi-Fi network. You can also try downloading it using your mobile data.

Error code 920

Solution:
Turn Wi-Fi off and on, then try installing the app again. Clear Google Play Store data, remove updates, and restart your device.

Error code -24

Solution:
To resolve this error, you need superuser rights. Install Root Explorer, go to Data/data and find a folder there with the name of the application that is not downloading. Remove it and try again.

Error code pc:aec:0]

Solution:
Delete all synced accounts. Open settings, go to the section with installed applications, and find Google Play Store in the list of all. Delete its data and reboot the device and try again.

RPC Error Code:S-3

Solution:
Delete your account Google entry, then add it again. You can also try adding alternative account.

If you have any other problem then comment and we will try to help you.

Updated 02/22/2017

Error code 975 on Google Play

Google Play Error Code 963 on Google Play

First solution
Try clearing the cache of the Google Play Store application, as well as the built-in download manager. Look for these programs in the Application Manager, where all installed applications are located.

Second solution
If this error is still present then now try to remove Google updates Play Store and then clear its data.

Third solution
Disable the card microSD memory. To do this, open the settings, go to the “Memory” section, and then click the “Disable” button. Now launch Play Store and try updating/installing the app again. If it works, then you can activate microSD back.

Fourth solution
An update error may occur due to the application being located on the memory card. Try transferring it back to your phone memory, and then update it through the market. If the process is successful, then you can transfer the application back.

Error code 944 on Google Play

Solution
Go to the Play Store a little later. This is a temporary problem, so you just need to wait a bit.

Error code 940 on Google Play

Solution
Sometimes all you need to do is restart your phone, but if nothing has changed, follow these instructions:

• Open “Settings”, “Application Manager” and find in Google list Play Store. Clear this app's cache.
• Here, find the “Download Manager” application and clear its data.
• Do the same with Google Services Framework, Chrome and Hangouts.

Error code 924 on Google Play

Solution
Remove installed updates Google Play Store applications. After that try to download required applications again.

Error code 906 in Google Play (for 906 and 963 the solution is the same)

Solution
If you have problems installing or updating apps, you need to clear your cache and Play Store data. If this does not help, then you need to remove its updates. If this does not clear this error, then try disconnecting the memory card and only then you need to repeat the installation/update process.

Error code 905 on Google Play

Solution
Open settings and go to the section with all the applications installed on your phone. Find Google Play Store there and uninstall updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.

Error code 505 on Google Play

Solution
You need to find out which application has the same permissions as the one you want to install and then you need to remove it. To do this, you must find the APK file of the application you are going to install and then try to restore it using the tool Lucky Patcher. It will display an alert with the name of the program that is having problems. It, as you might have guessed, needs to be removed.

Error code 501 on Google Play

Solution
To solve this problem you need to clear the data of these apps: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait 5 minutes until everything synchronizes (just don’t touch your smartphone). After this, the 501 error should not bother you.

Error code 497

First solution
Clear Market data: Open Settings, go to Applications, and then go to the All Applications menu. Find Google's app store in the list and clear data and remove updates.

Second solution
Disable the memory card through the memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.

Third solution
Unfortunately, this method requires superuser rights. With their help you can remove system application, which does not want to be updated. Install from the app store Root application Explorer and then go to system partition phone (System/App). Here, find the application and delete the folder with it.

Error code 110 on Google Play

Solution
Just clear the Play Store cache. If the problem persists, then try installing the application through the web version of the application store.