Shopping checkout checkout. How to order your first product in an online store? Instructions! After placing an order, an informative message is issued

Greetings dear reader. This article is addressed to those who have heard, read, and even looked at online store sites a lot, but still have not decided to make a purchase. Today there are a large number of selling sites, and I wrote about them in a separate article. If you're interested, you can start there.

The shopping process is not complicated at all. Using the same algorithm, you can make purchases in any online stores, not only in your own country, but throughout the world. Today we’ll look at the procedure in the Ozon.ru store. This is a very famous online store where you can buy almost everything: food, clothes, electronics, air tickets... This list is impossible to finish.

How to make a purchase in an online store

After reading this instruction, you will become familiar with how to register on the site, how to select and pay for goods. So, let's make our first purchase in the Ozon.ru online store step by step.

Go to the store website

You can go to the store by clicking on the image below (opens in a new window)

Or in the address bar of the browser, type the name of the site Ozon.ru in Latin letters and press Enter (see the figure below). When typing, lines will appear in the drop-down window, among which there will be a line with the name of the site. You can freely click on it without typing the site name yourself to the end. The main page of the site should open. Or you can go to the store using this link Ozon.ru (opens in a new window)

Registration and personal account

To make purchases, registration on the store's website is required. This procedure is quick and will not take much of your time. Registration is required to complete transactions and track transactions with goods. You will be able to track all your purchases in your personal account. An email will be required to register. If you don't have it, here are the instructions.

To register on Ozon.ru, click the Little Man icon at the top of the page (see picture below).

Next, select the Personal Account line and immediately find yourself on the login page for the online store. But since we are not registered here, we click the switch to the position This is my first time ordering(see picture below).

Now press the button Continue and proceed directly to registering your personal account in the online store. You must fill out all fields without errors.

In the E-mail field you need to enter the full mailbox (it consists of two parts separated by @ ). Into the fields Password And Repeat password you need to enter the same combination of symbols and numbers. The minimum password length is 6 characters. Write down your registration details in your notebook so you don't forget them.

Don't use your email password. Your password should be here.

After entering all the data, press the button Continue. If registration is successful, you will see a page thanking you for registering.

Did something go wrong?! Click this line to find out the reason

If you made a mistake when entering your email or password, registration will not occur. You will need to correct errors. The following window may appear

Confirmation that you are not a robot

Don't worry, nothing bad happened. This worked to protect the site from mass registrations that can be performed by special programs (bots). You need to prove that you are human. Click on the square I'm not a robot. Next, you need to complete the task that appears on the screen. For example, this is how it happened for me.

Captcha. Protection against bots on the site

You need to select all the squares in which the desired object is located. Take a closer look. This solution can be performed several times.

Selecting a product to purchase

Well, registration has been completed. Now let's go shopping.

Let's buy the book "The Chronicles of Narnia" in a gift edition in this store. Our store website is already open. And we need to find the book section.

There is a button at the top All sections. Click on it to expand the full list of store sections. By moving the cursor over any of them, you click the left mouse button to enter there. I select a section Books.

If you know in advance what book you want to buy, you can immediately indicate the author and title in the store search window. If you are still thinking about your choice, the column on the left will help you narrow down your search. For example, I want to buy a book as a gift for a child. Selecting a section Children and parents. I choose below Fiction. I click on the entry with the left mouse button and find myself on the corresponding page.

You can again refer to the column on the left. Here you find the author you need or your favorite genre, you can specify books for a certain age or your preferred publisher, etc. I go to the section Literature by age - 11-14 years. Next Gift editions and sets – Gift decoration and choose the book I like - The Chronicles of Narnia. ( Don’t be afraid to go into different sections; you can always go back by clicking the left arrow on the top panel.)

By clicking on the picture, you see detailed information about the book: publication format, year of release, description. Below are reviews and reviews.

Be careful! Books can also be sold electronically. Then you just need to download it, and you will not receive a paper version.

If something is unclear to you, there is a section below Help. Perhaps you will find the answer to your question there.

Placing an order

I decided to purchase the book “The Chronicles of Narnia” and click on the button Add to cart. Next to the word Basket a 1 appeared in the upper corner. This displays the quantity of the selected item.

On this page (see picture below) you need to clarify some information on delivery and payment. Everything here is simple and clear. Enter your phone number to track the status of your order via SMS. In the section Delivery select your locality. Enter your postal code in this field and the name of the locality will be automatically determined.

Attention! If there are no delivery points in your city, then the cheapest delivery method is Pickup will not be available.

Click on the delivery method convenient for you and fill in additional information: street, house, apartment.

Payment for goods is possible by any means available to you online. By default, it is proposed to make a payment by credit card, but you can change the payment method by clicking on the corresponding button.

If you choose Pickup, then the payment option is available upon receipt of the goods at the point of issue.

So, we check all the data and click on the button Confirm order.

A page appears with a message about the order made and its number. Using the number, you can track the movement of the goods to your post office. If you receive your order at a pick-up point, you must provide the number upon receipt.

A reminder message about your order will be sent to your email and mobile phone.

We made a purchase in an online store. Perhaps over time the store interface will change, and you will notice differences in the screenshots. But the procedure will remain the same, and it will not be difficult for you to make a purchase using these instructions. Happy shopping!

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By phone

At online store locations

Add selected products or services to cart

To the right of the product image, click "Add to cart."

To order a service, click
“Order a service.”

After this, you can proceed to the selection of accessories and other products/services
or start placing your order by clicking "Go to cart."

Select delivery method

In the cart, indicate the convenient one for
You delivery method and click
"Place an order."

Select delivery method

You have purchased previously and are registered
Just enter your login/email address, password and click “Login”.

You are a new buyer and
not registered
Register on the site for more convenient shopping in the online store.

Enter
necessary
data and
confirm your order

Select the city and the one you need
the address where you would like to pick up your order
and press “I’ll take it from here.”

Choose one of two ways
payment and click
"Continue."

Confirm your details by entering your name,
last name, phone number, email address.
mail and click
“Confirm order.”

Specify dates, time interval
delivery, contact person, number
phone number, delivery address and
click "Continue."

Choose one of three ways
payment and click "Continue."

In the next step, check
all entered data and press
“Confirm order.”

Explanations for order statuses in your personal account

In the Eldorado online store, orders go through several stages, each of which is assigned a separate status. You can check exactly what stage your order is at in your Personal Account on the website. Important information will be sent to you by phone and email that you specified when placing your order.

• “Order accepted” – we have received your order and have begun working on it.

  You receive an SMS/e-mail with information about your order.

• “The order has been submitted for execution” - we have begun to fulfill your order.

  At this stage, we reserve the goods, check the quality of the goods and packaging, prepare them for shipment to the address or delivery (pickup) if the goods are already in the store. You receive an SMS/e-mail with information about the order and the expected date of delivery or readiness of the order for pickup (pickup).

• “Order is being delivered” – the vehicle with your order has left for the address specified in the order.

  At this stage, we transport the goods to the place of receipt (store, online store, or the address specified in your order).

• “Order is ready for pickup” – you can come and pick up your order from a store or online store.

  All details necessary to receive the order are indicated in sms/e-mail.

• “Order issued” – Thank you for your purchase! We are waiting for you again!
• “Change of order, confirmation required” – there is a need to change the terms of the order and agree on them with you.

  In such situations, we always call you to agree on changes and offer solutions.

• “The order was not issued to the client, clarification is required” - on the day of delivery the goods were not handed over to you and returned to the warehouse, wait for a call from our operator.

  This status only applies to delivery orders. The order may not be issued for a number of reasons, for example, they did not find you at home and were unable to contact you. In such cases, we will definitely call you to agree on a new delivery time or change the order.

• “Order canceled by customer” – we received a request from you and canceled the order.

  You will receive an SMS/email notifying you of your order cancellation. If you have not canceled your order, please contact us.

• “The order has been cancelled. The shelf life of the product has expired” – Your order was stored in the store until the specified date and no one picked it up.

  This status only applies to pickup orders. We store the order for up to 5 days from the date of notification of readiness for pickup, after which the order is cancelled. You receive an SMS/e-mail about the expiration of the storage period and cancellation of the order.

• “Order canceled due to technical reasons” – a serious technical problem occurred.

  This happens very rarely and in such situations it is not always possible to understand when the problem will be solved. We honestly tell you about this so that you can make a decision: place an order later or order from another store.

Changing or canceling an order

After placing your order, you can contact us (not on the day of delivery) by calling the contact center and giving your order number:

• change delivery time and address;
• change the composition of the order;
• cancel your order.

Important information

In case the order contains:

• more than 5 units of goods with the same article number in the amount of 5,000 rubles and this product does not belong to accessories (products that belong to accessories are always located in the corresponding section of each product group on the website);
• more than 10 units of goods with different articles and the total cost of the order exceeds 250,000 rubles;

The company reserves the right to refuse the client to make a purchase. To place an order with these conditions, please contact the corporate sales department

Call our toll-free number and we will place your order ourselves:

• Tell the operator what products/services you are interested in.
• Please provide your full name, contact phone number and desired delivery method:

  when picking up, inform the operator of the desired pick-up point,

  for courier delivery - the address to which delivery must be made.

• Wait until the operator places your order, he will tell you the order number and how to receive the goods.

How to order

1. You come to any online store location convenient for you.

2. On the website, select the required product/service and place an order. If you need help, our employees will advise you, help you choose a product and place an order.

3. After placing your order, you will be printed a sheet with all the necessary data, and you will also receive an SMS notification with the order number and amount.

4. After delivery of the goods to the online store, you will receive an SMS notification that your order is ready for pickup.

How to get

1. You come to pick up your order at your designated pickup point.

2. Provide your order number.

3. You receive the product, check its appearance and contents.

4. Pay and receive a cash receipt.

Welcome to the site - an online store of fashionable clothes and stylish home textiles for the whole family. We offer you step-by-step instructions for placing an order. Follow the simple steps below to make the purchasing process not only enjoyable, but also easy.

1. Register on the site

In order for all your products to be saved in the cart, and the history of all your purchases to be available, personal discounts, bonuses and promotional codes, shipment track numbers and other information are available - you need to register.

It's simple:

1.1. In the upper right corner, find the "My Profile" section. Select "Registration".

1.2. Fill in your contact information. Click the "Registration" button. You will receive a confirmation of successful registration to the specified email address. We recommend that you additionally save your login information (your email and password), for example, in a notebook.

2. Select products

2.1. Please log in to your account before selecting products or making purchases on the site. In the upper right corner of the site, find the “My Profile” section, select “Login”. Enter the e-mail and password you specified during registration. Check the “remember” box so you don’t have to enter your data every time you enter the site.

2.2. Select the desired section and category of products in the main menu of the store.

2.3. Additional product filters will help you quickly find what you are looking for. Simply indicate, for example, the size, product or color you need.

2.4. By clicking on the product image, you will be taken to a page with its description. If the product is available in several sizes and colors, to the right of the photo, select the options you need.

2.5. Choosing a size is not always easy. To do this, under the product image there is a “Size range” tab. Here are the parameters that are specified specifically for this product, and recommendations for determining your size.

2.6. Once you are sure you have selected the correct size, click the "Add to Cart" button to have the item added to your cart.

2.7. A pop-up window confirms that you have added the item to your cart. To select other products, click "Continue shopping", if you have already found everything you wanted, click "Place an order".

2.8. Want to see something else? Great solution! In addition to clothing for the whole family, our store offers a wide selection of beautiful home goods, such as 100% cotton bed linen. Why not update your bedroom with bright floral bedding?

3. Place an order

3.1. Have you found everything you liked and have been planning to buy for a long time? You can see information about the contents of your cart and the cost of the selected items in the upper right corner. Click on the icon to view a list of products. To go to the contents of the cart and check the suitability of the goods before placing an order, click the "Cart" button.

3.2. Check the products, colors, sizes and quantities so that everything is in the right quantity and quality.

3.3. Calculate the cost of delivery to your city and settlement. In the lower right corner of the cart page, click the "Calculate" button. Enter your country, region, city and zip code.

3.4. Available delivery methods for the specified address will be listed below. Choose the method that is most convenient for you. SDEK and BOXBERRY delivery services can deliver your order to pick-up points in your city or by courier to the door of your home or work; if you choose Russian Post, the order will be delivered to the Post Office. (When confirming your order, the store manager will offer you the closest Pickup Point and tell you how to receive your order as soon as possible).

3.5. Having decided on the delivery method, click the “Selected delivery method” button.

In this case, the order amount is over 5,000 rubles, so for this region the cost of delivery to the pick-up points will be free.

3.6. After choosing a delivery method and calculating the delivery cost, click the "Place an order" button and proceed to the next step of placing an order.

3.7. If you are already registered, confirm your account by clicking the "Login" button. If you have not yet registered, you can immediately proceed to registration in the “New Customer” section or place an order as a guest - then the store manager will register himself when confirming the order.

3.8. Please indicate the delivery method and address if you missed this item earlier. If you have any questions or suggestions, please indicate them in the comments to your order. Then click the "Place Order" button.

3.9. Congratulations! Your order has been successfully placed. Wait for the manager to call to confirm your order. If you have questions, be sure to ask them to a store employee.

4. We control the fulfillment of orders

The process of production, packaging and shipping of an order may not always be interesting to you as a buyer. But sometimes it is important to know at what stage the order is: is it in the set or has already been sent, what delivery service was sent and what is the tracking number for the parcel.

To do this, all registered buyers in the “My Orders” section can see all the detailed information on their orders.

4.1. The "My Orders" section contains a list of all orders completed from your account.

4.2. Click on an order to see all order details.

DID SOMETHING GO WRONG WHEN PLACE YOUR ORDER? Don't worry!

Thank you for reading our instructions.

Now you can easily place orders in our online store website

Today, people are increasingly trying to purchase goods from online stores. This trend is explained by the following reasons:

• Products in an online store are cheaper than in regular points of sale;
• In some cases, you may receive free shipping;
• Wide selection of products;
• You can get advice by calling the online store.

When purchasing goods at regular retail outlets, people often do not know how to order goods from an online store. Our article provides detailed instructions for this process.

Registration in the online store system

Before you start choosing a product, many online stores ask you to register in their system. But you should remember that registration is also possible directly during the process of placing your order. You need to enter:

• telephone number;
• residential address, including city or district zip code (if you have address delivery);
• age;
• e-mail;
• your password (you can come up with any password).

After you have registered, you may receive an email confirming your registration. Your task is to follow the link provided in the letter, and you will be taken to the online store website.

Online store catalog

In the virtual directory you can get the following information:

• Detailed description of the product you are interested in;
• Find out what products your items are purchased with.

Product selection

You can select products in two ways:

1. Enter the name of the desired product in the search bar;
2. On the main page, select the category you are interested in and select the necessary products.

If you quickly find the product you need, add it to your cart. To do this, follow the link to the product page and click the “Add to cart” button. Your item will automatically be added to your cart and you can continue shopping.

When you select a product, to view the selected items, go to the cart section by clicking on the corresponding button.

Basket

A shopping cart is your virtual bag in which you collect the necessary goods. In it you can:

1. View the product you have selected;
2. Increase or decrease the number of units purchased. After this, be sure to click the “Recalculate” button and you will receive the final cost of the goods;
3. Find out the total cost of your order;
4. Delete an order if for some reason you cannot place it;
5. Continue shopping if you want to purchase another product;
6. Place an order.

Placing an order

When placing an order online, you need to do the following:

1. Check the product you have chosen and the total cost;
2. Choose a delivery option convenient for you:
   • Pickup: pick up in a store or warehouse (if the online store has such an opportunity);
   • By courier: The courier service will deliver the goods to you at a time and place that is convenient for you, but they may charge a fee for their services. If an online store has conditions under which you can receive goods for free, then a representative of the online store will cover these costs.
   • By postal parcel: you will receive your order at your post office.

If you want to order goods online, you can choose a payment option convenient for you:

1. Cash on delivery, that is, you pay after receiving the order;
2. Prepayment - you pay the cost of the order in advance through the bank.

Carefully read the conditions for returning goods if they are of inadequate quality.

After you have checked all the data, you can safely submit your order. You will receive an email confirming your order to the email address you specified during registration. After this, online store managers can contact you to confirm the order details.

Receiving an order

You can receive your order according to your chosen delivery option. Carefully unpack and check the goods upon receipt, since if you do not do this, then it will be difficult to make any claims against the delivery company. If you notice that the product is of poor quality, you have the right to immediately return it to the courier or to the store.

1. If a client ordered a product in an online store, then to create the next order after some time, he should go to the site, enter his login and password (provided that this data is not automatically saved). This way he will be taken to his virtual store page and can begin to select products.
2. When placing a new order, you can change the delivery and payment options.
3. Regular registered customers can order goods online in the store with discounts.
4. Ordering goods from online stores is not only simple, but also very convenient, since all registration takes place online and takes little time.

Only registered users can place an order. Log in to your Personal Account using your login or if this is your first time with us. Registration will take no more than 2 minutes.

2. Add product to cart

In the product card that you like, select the appropriate size and click the button "Add to cart".

To select the size, hover over the size you are interested in to see the correspondence to the Russian size or use the link "Decide your size".

3. Go to cart

To continue placing your order, you need to go to the “Cart”. This can be done in 2 ways:

Press the button "Go to cart" in the product card, after adding it to the “Cart”

By clicking on the “My Cart” button in the upper right corner of the site. When you hover your cursor over this icon, you will see information about what products are in the “Basket”, and when you click on it, you will go to the “Basket” itself.

4. Check your order

In the “Basket”, at the 1st step of placing an order, you can: check your order, change the quantity of the product if necessary, change the size of the selected item, put the product in the “Pending” section for later placing an order, or delete the product if you change your mind about ordering it .

If you have a promotional code that needs to be entered manually, then enter it in the empty field and click the button "Apply promotional code".

5. Select the delivery method and address.

Choose a delivery method convenient for you, available in your region.

5.1 Delivery to pick-up point

You can pick up your order yourself at a pickup point convenient for you.

We have more than 850 pick-up points with comfortable fitting rooms, where you can try on the ordered goods before purchasing.

Using the button “Add a pickup point” You can choose a pickup point in your city for delivery.

5.2 Delivery by courier

Our couriers will deliver the order to your address and wait while you try on the items. If the product does not suit you, you can immediately return it to the courier.

Our online store provides courier delivery to most localities. Delivery to remote locations is carried out by Russian Post.

To specify the delivery address, use the button "Add address".

To continue placing your order, click the “Continue” button.

5.3 Delivery to a parcel locker

You can pick up your order yourself at a time convenient for you at the nearest post office without queuing.

To select a parcel locker, press the button “Add parcel locker”.

To continue placing your order, click the “Continue” button.

6. Select a form of payment

Choose a payment method convenient for you from those offered.

7. Complete the order

Click the button "Place an order", to complete its design.

8. Place an order in 1 click

In the first step of placing an order, you can place an order in 1 click without going to the next cart steps, which will help save your time when placing an order.

For your convenience, we automatically select the last selected address and payment method.

Congratulations, your order has been confirmed!

The order will be automatically confirmed for delivery. You will receive an email and your order will appear in the “My Orders” section of your Personal Account.

If additional information is required to place an order, we will contact you.

You can track all information about the delivery of your order in the “My Deliveries” section of your Personal Account.