I forgot my email password. Recovering using an additional box

Many users often encounter the problem of losing credentials such as login and password. email Yandex. You can restore them in several ways that the service provided: through mobile phone, additional mail, technical support.

Ways to recover Yandex mail

Fast recovery Access to mail is made using the mail.yandex.ru service.

Step by step instructions How to recover your Yandex password:

1. Go to electronic service or use any application that allows access to mail.
2. In the line below the password entry field, there is a slightly visible link that prompts you to “remember” it: click on it.
3. Will open new page, where the user only needs to enter his email address or login.
4. Below is the captcha input field (short letter or digital code) from the image next to it. Enter the code, click "Next".

Afterwards, the system will redirect to the service, where the user is offered different options solving the problem. You can restore access to mail in the following ways:

• by phone number (which is linked to the account);
• through security question;
• via another email.

By phone number

When registering, Yandex offers to link to a mobile phone. You should not refuse this service, as it significantly increases the security of correspondence, while making it easy to recover your email by phone number if you lose your password:

1. After opening the access recovery window, select the “Phone” icon.
2. In the next window, enter attached to this account mobile number, click on the “Get code” button.
3. An SMS message will be sent to your phone with one-time code confirmation, enter it in the special field.
4. After this, a window will appear on the screen where you can set New Password to the post office.

Via security question

Another way to recover your mail is to use the answer to the security question, which was also specified at the time of registration:

1. In the Yandex service, select the “answer security question” access recovery method.
2. Enter the answer in the field, often it is “ maiden name mother" or "pet name", click the "Next" button.

If the user has not forgotten the answer to the security question, then this item will help you activate the password change procedure. If this information is lost or the answer is incorrect, an error message will appear. Follow the link provided and fill out the form to contact support.

Via another email

You can restore Yandex mail through an additional email box if it was previously linked to account:

1. In the recovery window, open the additional mail tab.
2. Specify postal address, to which a password recovery code will be sent.
3. Repeat similar actions, as in the case of restoring access via telephone.

How to restore a mailbox through technical support

If none of the above methods helped restore access to your mailbox, you should contact your operators for help. technical support. This method unlocks access only if the data is fully verified. Steps to recover your password through technical support:

1. On the Yandex website, find the button “ Feedback"(it is located at the bottom of the screen).
2. After this, follow the instructions of the operator who will supervise the procedure.
3. To resume access, you will need to provide scans of documents and questionnaire data that were specified during registration.

What to do if you forgot your login

Restoring these credentials will be somewhat more difficult. You can often restore your login when communicating with friends, through dialogues in different social networks. If you couldn’t find your lost login this way, you can’t do without a request to the Yandex support service. Operators may require the following data:

• Yandex wallet number;
• counter number, if you have your own website with the Yandex.Metrica service;
• number advertising company in case of website promotion in Yandex.Direct.

Recovering deleted mail on Yandex

There are often situations when you need to restore a long-unused or accidentally destroyed email account (sometimes mail is blocked by moderators for sending spam). Options for recovering deleted mail:

1. If the mailbox was deleted from the database by the administration for sending spam, then the issue can only be resolved with the technical support service.
2. It is inevitable to contact the same service if it is necessary to restore a mailbox that for a long time didn't use it. If the mail is not used for its intended purpose for a long time, the address is automatically deleted and in the usual way You won't be able to log in anymore.

Along with the mail, the Yandex profile is often deleted. In this case, you will need to register again. As a rule, a destroyed account is considered busy for three months, so it will not be possible to immediately restore the previous data. During this time, you can register under a different name.

Video

Email is one of the essential elements, which is necessary for every Internet user. If we do not touch on work issues when email is used for correspondence, then it is worth noting the need to have a workbox when registering on social networks, forums, etc. In addition, this is one of the most popular tools for receiving notifications about promotions, discounts, new products and more.

Often, users lose access to their email. As a rule, there are two reasons for this: either the mailbox address has been forgotten, or the password has been forgotten. Below we will look at the account recovery process for three popular email services - Yandex.Mail, Gmail and Mail.ru.

Account recovery in Yandex.Mail

To begin recovering your account in postal service Yandex, go to the access recovery page using this link. You will need to indicate your existing login or email address, after which you need to enter the characters shown in the picture and press the button "Next" .

In the next window, you will need to provide a second email address or mobile phone number (depending on what you indicated during registration), and then click the button "Get code" .

You will be sent to the specified source special code, which must be entered in the column, after which you will be able to change your password.

If you don’t remember either your login or password to log into Yandex, then the task becomes somewhat more complicated. You will need to go to the access recovery page and indicate any of three points: the account number in the Yandex.Money service, the number of the Metrica counter installed on the site, or the number advertising campaign in Yandex.Direct.

Unfortunately, if you do not use any of the listed Yandex services, then it will be impossible to restore access to your email without knowing your login and mailbox.

Account recovery on Gmail.com

Is not only by email, but also a means of authorization on your YouTube channel, V Android system and other popular services of the company.

To begin restoring access to your account, follow this link and select the required item, depending on what account information you know (or don’t know). Next, follow the instructions of the service, give the correct answers to the questions and you will most likely be able to access your account.

Account recovery on Mail.ru

The popular email service in Russia also has the ability to restore an account.

Go to the password recovery page using this link and enter your mailbox to log into your service account. Then click the button "Restore" .

A special code will be sent to your phone number or second email address, which must be entered in the service column. If the code is entered correctly, you will be given the opportunity to change the password to log into your account, which means the recovery was successful.

If you don’t remember the name of your email address, then we can only sympathize, because... even the support service will refuse your request for restoration forgotten address email.

This article is being written at the request of one of our group members social group"Classmates". In one of the previous articles, we looked at the process of creating an account on the Mail.ru service () But life goes on as usual. It may turn out that you have not used the Mail.ru service for a long time, during which time you forgot your password, perhaps telephone number has already been changed (not the number you indicated during registration). Namely, now you need to get into this account to personal use. How to restore access to your mailbox, having meager data about it in memory?

Well, let's try to do something. First we go to home page Mail.ru and click on the link “Forgot your password”

Go to the password recovery page. Enter your mailbox. As an example, we will restore access to the account that we created in the above article.

Be careful when entering your mailing address. Click the “Restore” button. If an error was made, a notification about this will appear. If the entered address exists in the service database, you will move to the next page.

Since we have linked a phone number to our mailbox, we would only need to enter the specified code from the picture and click “Receive code via SMS”. But we’ll complicate our task, suppose we haven’t used this account for 2-3 years, changed the operator or changed the number. In a word, we cannot receive an SMS message with a code to the phone number associated with the account. What to do then? To choose another method of restoring access, click on the link “I do not have access to the specified phone”

On next page you will be asked to enter the data that you remember: first name, last name, date of birth from the account to which you are restoring access. It is advisable to indicate the password that was used during registration. If you don't remember, enter a new password. To contact you, please provide another email address to which you have access. Enter the code from the picture and click “Submit”.

Next, you will be asked to remember the addresses to which you sent your letters, from whom you received them, with whom you corresponded, and the phone number attached to your account. Try to fill out as many fields as possible and provide additional information. After filling out the fields, click the “Submit” button

After this, we are notified that our application will be reviewed by the support team as soon as possible. We wait and periodically check the postal address that we indicated to contact us.

Now you know how to restore your mailbox on mail.ru, even if you have forgotten your data.

You can restore access to your account yourself using a verified phone number, email address, or answer to a security question. To get started, follow the instructions on the access recovery page.

If for some reason you are unable to restore access on your own, the recovery form will help you.

Restoring access using a questionnaire

To ask for help, fill out the access restoration form. First, Yandex.Passport will check the profile automatically, and as a result, it can immediately restore access to the account. Therefore, try to remember as much as possible about your account.

Advice. If possible, fill out the form on the computer (phone, tablet) from which you usually access Yandex. When restoring, Passport tries to distrust new IP addresses and computers, making it more difficult for hackers to gain access to your account.

In some cases it may be necessary additional check, and your form will be sent to the support service.

How does this work

All data you enter is checked automatically, so try to fill out the fields as accurately as possible : with the same letters e/e, in transliteration, if you used it, and so on. If you are not sure that you remember your Old Password or the exact spelling of the first and last name, enter as you remember or add other options (to do this, click the + button next to the field).

The more you remember about how you used your account and what data you provided in it, the more likely it is that access to your account will be restored. On last step you will need to attach your passport photo, driver's license or a foreign passport. We ask that you take a photo with your document so that no one can gain access to your account by stealing your document.

Photo requirements

If after submitting the form you receive a message “The profile data does not match the account information”:

Please check if you have entered the correct login before filling out the form. Recall correct spelling Our recommendations will help you login.

Try to answer all the questions for which you remember the answers at least approximately.

Try filling out the form again on that computer or mobile device, from which you usually access Yandex.

In the last article we talked about, today we’ll talk about recovery. Restoring a mailbox from mail.ru is required by various reasons, but mostly it happens because there is no password. Without writing down data, it is difficult to remember it later. There are also frequent cases when a mailbox is deleted, and then the user wants to restore it. Is it possible to get my data back? There are several ways and everyone will find the easiest one for themselves.

How to restore access to mail if you deleted it?

In this case, you need to go to the main page first search engine Mail.ru. Then write your username and password in the data entry field. If you remember them, then you don't need to do anything else. The mailbox will be restored and you will be able to use it again. However, there is one caveat - you will no longer be able to restore the data that was stored in the box.

This is perhaps the simplest and most obvious way to restore mail on Mail.ru. But only ideally can you remember your login and password. What should those who don’t remember this data do?

IN in this case There are several options for resolving the issue, but everything will depend on what data you remember about your mailbox and profile.

Recovering mail by phone

Usually the phone number is connected to the mail and account at once. The phone data is not shown to anyone and is only needed to confirm login in such specific cases. If you used a phone number during registration, then simply select the “recovery by phone message” method.

Confirmation via SMS is already practiced in many services and is no different in the same VKontakte or Google. You enter your phone number as usual, and the last four digits are entered in the field provided for this purpose.

The message arrives quickly enough. The code must be entered in the window that appears and your mail will be available to you again.

What to do if the phone number does not help in your case? For example, you did not enter your data and now you cannot use such a function? Then choose an answer to the security question.

If you know both the question and the control answer to it, then just select your question from the list and write your answer, which you entered during registration. Only this one will work.

After entering the required data, the system will ask you to enter the code in the image. At this stage, after confirming the data, you will resume access to your mail.

If you don’t remember the answer, you need to click on the “I don’t remember the answer” link and select other options.

If option with security question and the answer is not your option, then try contacting technical support for help. In fact, this is a common practice, and it is supported in many other services, for example, Skype.

The Mail.ru website has a special form for this. After you click on the “I don’t remember the answer” link, you will be offered this very contact form.

In order for you to be able to access your remote mail, enter the personal information that you used when creating it. That is, you will have to remember what you can. Specialists will use this data to not only verify that it is your email, but also to quickly find the data you used to register and restore your access.

For example, you will have a question - “when was mail created?” Of course, you won’t remember the specific date, but you can probably give an approximate range. Select the most appropriate value and continue to indicate the remaining data.

Among the data you will see a line with a password. It will be called “Registration Password”. It will be necessary to fill it out and if you do not remember your password, then enter new set complex characters and be sure to write it in a separate file.

You also need to take into account that you have an additional mailbox. If it is not there, then it is unlikely that you will be able to restore access to Mail.ru using this particular method. When you registered your mail for the first time, you specified an additional mailbox so that in case of problems you could access the second mailbox. If you missed this moment during registration, then nothing can be done. If you did, then this is where the specialists from the Mail.ru support service will send you the data for recovery. Enter your email and specialists will send you a link to it if the email can be restored.

When all the data is filled in, click on the “Submit” button and now you will need to respond to a whole series questions.

The more information about yourself you write, the greater the chance that your access to your mail will be restored.

Video instructions for email recovery