What to do if the application is not compatible with your device. The program "is not supported on your device" - solution to the problem


I won’t say that often, but almost any user who installs programs from the Google Play Store or simply views content there has encountered the “Device not supported”, “Not supported on this device” limitation. This means that installation and full operation on your device is impossible.

If you have Android 2.3.x, and the developer himself stated in the Market that the minimum requirements for adequate operation of the program are at least “Andryukha 4.x.x”, then such a warning/limitation is true. But often, developers play it safe and deny access to some gadgets. For some, because they don’t give low ratings and don’t leave bad reviews, downloads will drop, and if the software is paid, then goodbye income. Someone simply does not want or does not yet know how to correct errors in the code that have appeared on certain Android gadgets. Someone forgot or simply did not allow access to certain brands of Google phones in the developer console.

Quite a common occurrence - bypassing “Device not supported”, we see that the utility works fine or most of the important/main functions. And the fact that when you go to a menu item, for example, “about the program”, the application crashes, this is of little interest to anyone and you don’t have to go there. But as I said above, gentlemen, the developers can close access, in order to avoid, so to speak.

But this is all rhetoric and let’s move on to the practical part, so that any user of Android devices can bypass “The device is not supported”, “Not supported on this device”

Download with a phone, tablet or any gadget on Android OS where Google Play Store is obtained and installed.

An example of what is written in a real Samsung Galaxy S4

Ro.product.model=GT-I9500
ro.product.brand=samsung
ro.product.name=ja3gxx
ro.product.device=ja3g
ro.product.manufacturer=samsung
ro.build.fingerprint=samsung/ja3gxx/ja3g:4.2.2/JDQ39/I9500XXUAMCH:us er/release-keys
ro.build.characteristics =phone


After downloading, I strongly recommend returning all the values ​​back. Because When the screen density changes, a complete or partial loss of functionality of some programs is possible. Of course, some changes are allowed, which will not lead to miracles, but these should be small adjustments to the numerical values ​​“+/-”, and each Google phone/firmware will have its own.
50/50 - the market helper copes, and in 95% of cases manual changes help. We leave 5% for the absence of diamonds and something went wrong.

Download using a personal computer (PC)

There is another way

install an android emulator on your PC -> enter the brand of the device in it -> in the Market it will be registered in your profile -> some of the programs will become available for this gadget -> download with a browser

Personally, I have never been able to download when I saw “depends on the device” on the program page (look in the GP section - “additional information”).
Online services are good because they bypass country restrictions, but their whims kill
Rake with emulators - I haven’t met those where the firmware would be higher than “Andryukha 5.0”. But if the plug is not in the firmware version, but in the brand (the developer closed it), then the option fits perfectly.

We combine both options: Android + PC

You make the change via phone, tablet, etc.
Download from your PC via the web version of the Android application store
Connect to the BB -> upload the installation file -> start the installation

We do this because “GP” recognizes us not only by txt files, but also by hardware and some of the firmware, no matter what, but virtual substitution does not occur completely. Your “new” will appear in your account, but when you tap on “install” it will refuse. If you download via the web “GP”, then there is no direct contact - the download is not buggy.

With games for Android, tricks with online services are not an option at all, since it is not possible to take away the game cache. With virtual spoofing - if only Google completely believes that you are online with a different Google background.
Installation/downloading of games occurs as follows: *apk is installed, and it already pulls cache from the network - therefore “apk downloader” and others like it do not cope with the task.

I personally used all the methods, and even now occasionally, when I was a simple user on the “four”. It was there that I wrote this instruction for the first time.

When buying a used or new Chinese smartphone, be prepared for the fact that it may not have the Play Store and other Google services. In such cases, you have to install the software yourself. There is nothing complicated about this, but sometimes situations arise when such software completely refuses to install on a mobile device. Let's figure out what to do if the Google Play service is not installed on Android.

Ways to resolve errors with Play Market installation

Problems with installing Google Play services may arise for the following reasons:

  • failure of the operating system;
  • using inappropriate firmware;
  • APK installation file corruption;
  • incorrect deletion of the Play Market previously available on the gadget;

To eliminate these reasons, you can resort to the following methods:

  1. Download another Play Market installation file.
  2. Non-standard installation of Google Play.
  3. (tablet).

If the Play Market is not installed on your gadget, the first thing you need to do is download another APK file from the Internet. At the same time, you should look for it on well-known and trusted resources (for example, on the website 4pda.ru).

The cause of the error may also be a single malfunction in Android. Therefore, your next action should be to reinstall the Google service. If this did not help install the Play Market, then the problem is more serious and needs to be dealt with using more radical methods.

Reset the system to factory settings

When considering why the Play Market is not installed on Android, it is worth noting the reason lies in the conflict between Google services and the software available on the device. Any program located on the device can act as a conflicter. In this case, the optimal solution to the problem is to reset the OS to factory settings:

A Hard Reset will entail erasing all user data from the phone. Therefore, it is recommended that you first copy all important information to a safe place (for example, on a PC).

Custom Google Play installation

If after the Play Market is still not installed on your smartphone, you can try downloading it in a non-standard way. The fact is that Chinese devices may not have the GApps service. In this case, a regular installation will not lead to the desired result.

We will use the Mobile Go file manager as the installer. The procedure will be as follows:


After completing the described steps, Play Market on Android should work.

Cleaning your mobile device from residual files

If the phone was purchased second-hand, that is, it was already used before you, it is possible that the former owner previously installed the Play Market on it. In this case, deleting the application before selling the device could have been done incorrectly or not completely, resulting in residual files remaining in the system. They are the ones that can cause a failure when re-installing Google services.

Usually residual files are hidden in the data folder. Since it is a system file, access to it is possible only if the user has root rights. In addition to the rooting program, you will also need the Root Explorer file manager, which works great with system directories.

Have you become the owner of a tablet or smartphone running the Android operating system? Then you may encounter one problem when, when surfing the web, the message “Plugin is not supported” appears in the browser window. This usually indicates that the content cannot be played. What to do when the “Plugin is not supported” error appears on Android? There are not many solutions to this issue, so the review-instruction will be short.

Reasons for the error

The “Plugin is not supported” error on Android occurs when playing a video in a particular browser. The same videos from Youtube run in browsers without any problems - this video hosting uses modern video output technologies. Some other resources use outdated Flash. It is supported by desktop browsers, but mobile browsers do not always support it. This is what causes the error to occur.

In some cases, the error appears in the form of gray rectangles located on web pages. What does it mean? Gray rectangles are windows for displaying advertisements and other modules written in Flash. If the browser cannot play this content, a rectangle appears in its place that says “Plugin not supported.” Android does not have basic Flash support, which leads to this error..

Why is the plugin not supported on Android?

At a certain stage in the development of the Android operating system, Adobe stopped supporting Flash technology for this OS. The result of this was the presence of Adobe Flash support on older tablets/smartphones and its absence on new devices. Website developers did not make a tragedy out of this, especially since HTML5 appeared, which has more advanced functionality for playing various content.

As a result, the end of support for Adobe Flash led to more rapid development of HTML5, to which many sites switched. Only a few resources use Adobe Flash, which is not supported for Android. So far there are a lot of them, but every day their number is gradually decreasing. Therefore, the problem is gradually losing its relevance, but continues to worry some owners of Android devices.

How to remove the “Plugin is not supported” error on Android

There are three ways to solve the “Plugin is not supported” error on Android:

  • Change browser;
  • Install Adobe Flash Player;
  • Ignore the problem and don’t use sites with Flash.

The last option is the most acceptable, since webmasters are actively getting rid of Flash elements on their sites - as traffic statistics show, users are increasingly using mobile devices, so adapting sites for tablets and smartphones is widespread.

Changing the browser you're using is another way to get unruly Flash to work. You can try browsers like Opera, Firefox or Chrome. You can also try installing UC Browser, which is popular among many mobile device owners. In some cases, this approach allows content written in Flash to be played.

The last method is to force the installation of Adobe Flash Player on your device. This player is not in the application store, so it is useless to look for it there - it was removed from here because Android developers could not guarantee the safety of user data when using the latest (now outdated) version of Flash Player.

You need to understand that we will install Adobe Flash Player at our own peril and risk - no one guarantees the safety of your data. Therefore, we do not recommend walking around dubious resources with the player installed on the system. To install the player, you need to download Flash Player for Android version 11.1 - use the archive on the official Adobe website, where all archived versions are posted.

Please note that the use of this software is not recommended by the manufacturer itself (Adobe) - there may have been undetected security holes in the software, which often cause leakage of important or confidential data (for example, bank card details, which can lead to loss of funds).

At the next stage, we need to allow the installation of applications from unknown sources - go to “Settings - Security” and check the appropriate box here. Now you are ready to install Adobe Flash Player for Android. We launch the installation file, confirm our intentions and wait for the installation to complete - it will take 15-20 seconds at most, depending on the processor power.

Next, download and install the Dolphin browser from the Play Market, which supports the external Adobe Flash Player plugin. We enable plugin support in the browser settings, open the page on which the “Plugin is not supported” error appeared, and then evaluate the results - everything should work. If the plugin still does not work, try to find an alternative resource and get the necessary information on it that is not displayed on the current resource.

Probably every Android user has encountered the inability to install an application or game on the Play Store. In some cases, the error “not supported on your device” is displayed. How can I get around this limitation?

Firstly, you can try to access the Play Store via a VPN or change the country in the user profile. How to do this is written in detail on our website. If this does not help, then the problem is not with your location, but with the device model. You can go into the system files and change the model name.

Market Helper is an application that works only on devices with root access and changes the system ID so that instead of a less common device, the store sees a popular one, which is most likely supported.

1. Download and install.

2. Open Market Helper, select the device type (tablet or phone), manufacturer and model, country, cellular operator.
3. Click Activate and wait for the new settings to apply.

4. Go to Google personal account. There is no need to change anything here.

5. Try installing apps that were incompatible.

To return the device to its original state, click Restore in the list of available devices, and then Activate or simply restart it (Wi-Fi or data must be turned on).


You can manually do what Market Helper does, namely, edit the build.prop file by entering another device into it:

1. Install the file manager Root Explorer, ES Explorer or Total Commander, launch it, go to its settings and activate access to root directories.
2. Go to the “System” folder and find the “build.prop” file. Keep a backup copy of it in a safe place.
3. Open "build.prop" as a text file using the built-in text editor.


4. Change the value of the lines “ro.product.model” and “ro.product.manufacturer”, for example, to “Galaxy S8” and “Samsung” - the device will pretend to be the popular Samsung Galaxy S8 smartphone.
5. Go to Settings > Application Manager, find Google Play Store in the list, open its details and click Clear Data and Clear Cache.
6. Restart your device and try installing the desired application.



Another way to install the desired game or application is to use sites where APK files are posted, or third-party markets, but in this case you need to be careful, since you can catch viruses on such resources.

You can also download the APK file yourself using the APK-DL or APK Downloader web services. In the first case, you need to open the application page in the web version of Google Play, replace play.google.com with apk-dl.com in the address bar and click on Start Download on the page that opens.

To download an APK via APK Downloader, you need to copy the application address, go to apps.evozi.com, paste the copied address into the special field and click Generate Download Link. These services download files directly from Google Play, but you also need to be careful with them - it is quite possible that at some point they will begin to replace real installation files with viruses.

Most likely, all of us have encountered when downloading any application or toy with a message . This problem is the most annoying among all users. Android. As you may recall, this message was the most frequently encountered when the game was released. Asphalt Xtreme.

It would seem that what can be done here, because your device does not support the downloaded application. We may surprise you, but it is still possible to bypass this limitation. Don't let this message intimidate you and don't give up. There is one small way that will help you get rid of the message . In this case, Android is somewhat similar to Windows. There you will always find a loophole into which you can leak and solve the problem.

So let's begin. To solve the incompatibility problem, you need to install a utility on your device called Market Helper. If you have already gone to download it from the store, then you don’t have to try. You will find it only on the Internet. Where you download it from is not important. Just try not to pick up any viruses along the way.

After downloading Market Helper, you need to go to your device settings and enable the option “trust unknown sources”. Then install the application Market Helper. Then follow these steps:

  • Launch Market Helper.
  • You will see a list of four settings. In them you will need to determine the type of phone or tablet you have, its model, your region and carrier. As you might have guessed, with the help of such precise settings you can correct the data about your device so that you do not receive the message . View the list of supported devices on the application page and make the necessary configuration.
  • After completing the steps, click on the button "Activate" at the bottom of the screen. You may be asked to grant certain permissions for the application. Please read carefully and confirm your rights.
  • You should then see a successful activation message on your display. Go to Device Manager and wait for a while until your device configuration changes to the ones you selected.
  • Once everything is completed, you can safely proceed to Google Store and download the toy or application you need. This time the message won't pester you all the time.

However, it is still worth considering that the downloaded application, even with adjustments, may not work properly. It is possible that you are simply trying to launch an application that your device cannot handle. Always take this factor into account when working with the Market Helper application.