Tele2 technical support for corporate clients. Tele2 corporate tariffs - reliable communications for business

How to call Tele2 operator

The level of service for Tele2 subscribers depends on the quality of work of call centers. A 24-hour technical support service is available to subscribers, but not every subscriber knows how to contact technical support specialists. All possible methods are discussed below, which will allow any subscriber to choose the most convenient way to contact the Tele2 help desk.

Brief information

To contact the Tele2 call center you must use the following numbers:

short number 611 (then “0” to connect to an operator);
when calling from landlines and numbers of other mobile operators - 8 800 555 0611;
in roaming - +7 951 520 0611.

5 ways to contact Tele2 operator

Call centers are often quite busy and do not always quickly cope with the tasks assigned to them. Therefore, various online services are increasingly being used, allowing the subscriber to find the answer to a question he is interested in or obtain any information on his own. However, the need to call the support service still arises quite often, so each client should know the communication methods that exist today.

The simplest option to call the Tele2 operator is to dial a short number:

This method can be used by any Tele2 subscriber calling from their phone. It is also important to know that after connecting, you should press the number “0” to contact the operator. Usually, you have to wait a bit until the call center employee is free.

When staying in international roaming, use a short number for communication 611 it won't work out. In such a situation, you need to use the usual number +7 951 520 0611 . Then you need to wait until the operator answers and explain the problem to him.

When using landline phone numbers or other mobile operators to contact the call center, you should also dial a regular number, but a different one: 8 800 555 0611. It is important to note that this phone is not available for communication in all regions of the country. This is because there is no single number, however, the one listed above is the most common. To obtain a telephone number for communication in the specific region where the subscriber lives, you can use the information from the official website.

The Tele2 personal account allows the client to use many functionalities, for example, find out the account balance or the balance of minutes, SMS messages and traffic on the connected tariff, change it if necessary, as well as connect or disconnect various subscriptions, services and programs.

In addition to the listed functionality, the Personal Account provides a simple and convenient option to ask a question to the technical support service using a specially designed feedback form. In this case, the information received from the client is processed as quickly as possible, and the response is sent to his email. As a result, a significant number of Tele2 subscribers choose this option for obtaining the information they need and solving problems that arise.

You can ask a question on the operator’s website even if your Personal Account has not yet been created. To do this, just find the “Support Request” service at the bottom of the main page, when launched, a special form will open. It must be filled out, after which it will be automatically sent to the support service. The result of processing the information received is sent to the client’s email address specified when filling out the request form.

Tele2 subscriber support - settings, information about services and tariffs, news

Tele2 support numbers

When questions arise about tariffs or services, communication problems or other difficulties occur, you need to know where to turn. The Tele2 help desk is always available to its subscribers, and its specialists are ready to promptly help in solving any problems they may have. On this page you will find current Tele2 support phone numbers in all regions of Russia.

Tele2 technical support numbers

The easiest way to contact technical support is to call a single number, free for all Tele2 subscribers - 611. You just need to dial this Tele2 support number on your mobile and wait for the connection. To contact the operator directly, you need to press 0 in the voice menu and you will be redirected to a free specialist.

You can also contact the support service from a landline phone or mobile phone of any other telecom operator at 8-800-5550-611. The call is free for all regions of Russia. There is also a single help desk number +7-951-52-00-61, by which Tele2 subscribers can call the support service for free not only in Russia, but even while abroad.

When planning to call technical support, be prepared to provide the information that the operator may need - full name, series and passport number of the person in whose name the number is registered.

How else can you call Tele2 support?

In addition to single numbers, each region has its own Tele2 support phone numbers. It is important to consider that when calling the help desk from a mobile phone, charging occurs in accordance with the terms of the operator, be it MTS, Beeline, Megafon or any other operator.

For convenience, all reference, technical and customer service numbers are grouped below by federal districts.

St. Petersburg and Leningrad region – 8-812-989-0-022
Arkhangelsk region – 8-818-247-4-747
Vologda region / Cherepovets – 8-817-251-1-555 / 8-820-251-1-555
Kaliningrad region – 8-401-290-9-909
Murmansk region – 8-815-275-1-611
Novgorod region – 8-816-255-0-150
Pskov region – 8-811-275-7-575
Republic Karelia – 8-814-989-0-022
Republic Komi – 8-821-256-0-611
Moscow and Moscow region – 8-495-979-7-611
Belgorod region – 8-472-241-1-611
Bryansk region – 8-483-266-2-020
Vladimir region – 8-492-237-6-747
Voronezh region – 8-473-258-0-611
Kostroma region – 8-494-250-1-611
Kursk region – 8-471-239-9-993
Lipetsk region – 8-474-271-7-171
Oryol region – 8-486-243-8-000
Ryazan region – 8-491-250-0-611
Smolensk region – 8-481-256-0-000
Tambov region – 8-475-276-0-611
Tver region – 8-482-264-9-999
Tula region – 8-487-258-0-611
Kirov region – 8-333-277-2-222
Republic of Mordovia – 8-834-234-0-000
Nizhny Novgorod region – 8-831-291-1-611
Penza region – 8-841-224-0-000
Perm region – 8-342-227-7-611
Republic Tatarstan – 8-843-265-0-000
Udmurt Republic – 8-341-247-4-474
Ulyanovsk region – 8-842-241-4-141
Krasnodar region and Republic Adygea – 8-861-253-0-055
Volgograd region – 8-844-292-2-000
Rostov region – 8-863-241-5-000
Kurgan region – 8-352-261-3-611
Sverdlovsk region – 8-343-290-0-611
Khanty-Mansi Autonomous Okrug – 8-346-270-0-611
Chelyabinsk region – 8-351-248-0-611
Yamalo-Nenets Autonomous Okrug – 8-349-644-0-611
Altai Territory – 8-385-269-6-611, 8-902-998-6-611
Kemerovo region – 8-890-499-0-000
Novosibirsk region – 8-383-380-0-000
Omsk region – 8-381-250-5-050
Tomsk region – 8-382-294-1-000

Other ways to contact Tele2 technical support

In addition to calling the support phone number with the operator, there are also other ways to ask for help from Tele2. One of them is to visit the official website tele2.ru and go to the “Contacts” section. On this page, in the feedback form, you can leave your complaint, question or request to the support service. Having received your message, Tele2 technical support specialists will contact you within 24 hours using the contact information you left.

The second way is to write to the technical support operator by email - There is also an official Tele2 VKontakte community - vk.com/tele2, where you can get information on the company’s services or ask a question to one of the help desk representatives.

As a rule, most problems can be solved independently, without contacting support, by logging into the user’s Personal Account on the Tele2 website. It contains all the relevant information on tariffs and services, as well as answers to questions that are often asked in Tele2 support.

If this is not enough, you can always contact the subscriber support center - the company’s office, where specialists will be happy to help you.

"Tele2" - contact with the operator: phone number, support service

Today we have to get acquainted with the Tele2 company. Communication with the operator is supported in many ways. But which ones exactly? How can I call or send an email to the company’s technical support service? Why make calls to your mobile operator at all? All this is important to know and understand. After all, only then, if necessary, will you be able to maintain contact with Tele2 without problems. Bringing your idea to life is not as difficult as it seems. Modern subscribers are offered a variety of communication contact options. Some of them require an Internet connection. But mastering all the proposed techniques is quite easy.

Many people have already connected to Tele2. Communication with the operator is something that many people are interested in. After all, sometimes technical support can help if you have questions regarding the goods and services that the company offers. So why do you need to know the numbers and other contacts of Tele2? You can use them if you need:

get advice on the operator’s capabilities;
connect/disconnect services;
change tariff;
find out the current tariff plan;
get information about problems on the line;
complain about the operator’s work (praise too);
ask for advice regarding connecting to some services from Tele2.

There are many reasons to get in touch. But how can this be accomplished? What opportunities does Tele2 provide? Communication with the operator can be maintained using different methods. Choose the one that suits you best!

From mobile

There are many options for solving the problem. For example, you can make a call from a mobile phone. And absolutely free. Each mobile operator has its own technical support phone number. That's what we need!

How to call Tele2 absolutely free from a mobile phone? To do this, you can use the combination 611. Dial the number, then press the “Call” button. This is the simplest and most popular method used by subscribers. Using this number you can get advice or connect/disconnect certain services.

Remember, the call is absolutely free. No matter how much you talk, no one will withdraw money from you. You can call at any time! This is how Tele2 easily communicates with the operator. Number 611 is multi-channel, which allows you to speed up the process of establishing contact during a call.

Please note: a robotic voice will “communicate” with you. To contact a live operator, after establishing contact, press the “0” key.

From any phone

The next answer to the question of how to call Tele2 is to use the technical support number for landline phones, a combination that allows you to immediately talk to people, and not to an answering machine.

To call the support service from any region of the country, dial 8 800 555 0611 on your gadget. By the way, this combination is also suitable for making calls from a mobile phone. The conversation, as in the previous case, will be completely free.

Not the most popular method of solving the problem. Typically, users use the 611 combination to call Tele2 from a mobile phone. And the previously proposed telephone is used only in rare cases.

While roaming

But this is not all the possibilities of Tele2. Communication with the operator from a mobile phone can be carried out even when the subscriber is in roaming. A very convenient feature, important for travelers.

If you are roaming, you can use the following combination: +7 951 52 00 611. Please note that the dialing format must be international. A call to this number is charged according to the tariff plan you have chosen.

By region

Tele2 is a company that has branches in various regions of the country. It is not difficult to guess that every city where this connection is available has its own support services.

Therefore, if you need to find out the phone number of the Tele2 cellular operator, go to the company’s official page and look at the landline number available in your region.

For example, in Tula you can call using 4 872 70 37 03, and in St. Petersburg and the Leningrad region you use 8 123 290 022. You have every right to look at all numbers on the official page of the Tele2 company. It is advisable not to call from a mobile phone. There is a separate short number for calling from a cell phone.

Other communications

But this is not all the capabilities of our today's operator. What means of supporting communication with subscribers are used in practice? Of course, except for phone calls!

At Tele2, communication with the operator can be carried out through the company’s official page. Not the fastest, but a method that does not require any calls. Find the feedback form there and fill out all the fields that appear. This technique is good when you can clearly identify the problem that has arisen and are not in a hurry to solve it. After sending the request, you will have to wait some time. The answer will be sent to you by email.

By the way, e-mail is another method of maintaining communication with the operator. Just write to the address You can also use the addresses:

(for residents of Kazakhstan).

Write to these emails about your problem, wait for a response. It is noted that the wait to receive letters from Tele2 in this case can last up to several days. The method is good, again, if you do not need an instant solution to the problem. Complaints and recommendations are also accepted at the addresses indicated above.

Now you know all the possible options for communicating with a mobile operator. Choose the one that seems simplest to you, and then implement it. It is recommended to call Tele2 using the combination 611.

Tele2 Russia Company employees

Online store sales promotion manager

macro-regional PR manager
Senior Strategic Media Manager
head of federal PR division

Senior Web Communications Manager
Senior Manager for Direct Communications with Subscribers

Head of media products
corporate sales specialist
Internet sales manager

Head of Web sales
Sales manager in the Internet channel

Director of the Moscow macroregion
trade marketing manager
B2B product manager

Web Marketing Assistant
head of SMM department

HR Director of the Moscow macroregion

Affiliate Program Specialist
Director of Corporate Affairs and Legal Support
Senior WEB Channel Developer Specialist

Senior brand development manager
Head of Corporate Business Development Department
Campaign planning manager

Marketing Coordinator
marketing coordinator
corporate sales manager
Head of Interfaces

Analytics and Project Manager

Director for Relations with Federal Authorities, Head of the Research and Development Department

After the successful launch of a line of popular tariffs in Moscow, discounter mobile operator Tele2 offered special tariffs for corporate clients. Moscow learned about the launch of updated business products: “Alpha”, “Beta”, “Gamma”, “Sirius” and “Internet for Devices” - October 29, 2015.

Advantages of business tariffs and Tele2 programs

Tele2 corporate packages in Moscow are 40% lower than the market average. In the b2b segment, the company focuses on clients from small and medium-sized businesses, since large corporations are connected to the Big Three.

Services for business clients are simple, do not contain hidden conditions and allow individual entrepreneurs and companies to optimize communication costs. For example, the current tariff line provides for free incoming calls in roaming, and outgoing calls within the Russian Federation are included in the package. As part of the current promotion, connecting to the network in the first days of launch is free.

Corporate tariffs and Tele2 programs are available to any legal entities and individual entrepreneurs, subject to activation of 3 or more users to the program. Potential clients are invited to evaluate a number of advantages of connecting to the network:

Reducing costs for cellular communication services.
Low tariffs for calls within the company and to Tele2 subscribers.
Receiving and sending calls with a balance equal to “0”.
Providing a personal group manager for quick assistance in resolving issues regarding services and quality of communication.

Tariff "Alpha"

Payment for connecting each subscriber number starts from 900 rubles. The subscription fee includes:

Communication with subscribers of all operators in the capital and the Russian Federation as a whole - 3000 min.
SMS within the Russian Federation - 3000 pcs.
Internet traffic - 15 GB.

Calls, payment per min.

SMS/MMS, for 1 piece.

Traffic, per MB

Calls, payment per min.

SMS and MMS, for 1 pc.

Tariff "Beta"

Payment for connecting each subscriber number starts from 600 rubles. The subscription fee includes:

Calls to subscribers of the connected company are not limited.
Communication with subscribers of all operators in the capital and the Russian Federation as a whole - 1500 min.
Reception of calls while roaming within the Russian Federation is not limited.
SMS within the Russian Federation - 1500 pcs.
Internet traffic - 10 GB.

Tariffing of calls, SMS and traffic above included

Calls, payment per min.

SMS/MMS, for 1 piece.

Traffic, per MB

International calls, SMS and MMS

Calls, payment per min.

SMS and MMS, for 1 pc.

Tariff "Gamma"

Payment for connecting each subscriber number starts from 350 rubles. The subscription fee includes:

Reception of calls while roaming within the Russian Federation is not limited.
SMS within the Russian Federation - 500 pcs.
Traffic payment - 5 GB.

Tariffing of calls, SMS and traffic above included

Calls, payment per min.

SMS/MMS, for 1 piece.

Traffic, per MB

International calls, SMS and MMS

Communication, cost per min.

SMS and MMS, for 1 pc.

Tariff "Sirius"

The fee for connecting each subscriber number is 0 rubles

The subscription fee includes:

Communication with subscribers of a registered company is unlimited.
Calls to numbers of all MSC operators and the Russian Federation in general - 500 min.
Reception of calls while roaming within the Russian Federation is not limited.
SMS within the Russian Federation - 500 pcs.
Traffic payment - 5 GB.

Tariffing of calls, SMS and traffic above included

Calls, payment per min.

SMS/MMS, for 1 piece.

Traffic, per MB

Calls within the Russian Federation

International calls, SMS and MMS

Communication, cost per min.

SMS and MMS, for 1 pc.

Tariff “Internet for devices”

The subscription fee for the package is 899 rubles/month. The first advance payment upon activation of each subscriber number is 0 rubles

How are calls, SMS and traffic paid?

Calls, price per min.

SMS/MMS, for 1 piece.

Traffic, per MB

Calls within the Russian Federation, per min.

International calls, SMS and MMS

Communication, cost per min.

SMS and MMS, for 1 pc.

Conditions for charging a subscription fee

Services included in the subscription fee are provided upon enrollment and are active for 30 days. The unspent balance is written off. Automatic withdrawal of the monthly fee is carried out from the 1st to the 10th of the month. If the amount of money is insufficient, the subscription fee is not charged and the service package is not activated. Tariffing for communications is carried out according to the following conditions:

Communication with metropolitan subscribers of all operators - 1.5 rubles/min. Communication with Tele2 users in the Russian Federation - 3 rubles/min.
Calls within the Russian Federation - 3 rubles/min.
Sending SMS to metropolitan subscribers - 1 rub./SMS.
Sending SMS within the Russian Federation - 1 rub./SMS.
Traffic - 6.5 rub./MB.
Data transfer rate - 64 Kbps.
Calls outside the home network are charged according to roaming conditions.

Other terms of the service package

Receiving calls is free. Rounding is by minutes. Calls lasting up to 3 seconds. are not paid.
The first switch to another tariff plan is not charged; payment for a subsequent change of tariff plan is 40 rubles.
If 30 days have passed since the previous change in the tariff package, the transition is free of charge.
Traffic rounding is accurate to 150 KB.
The tariff plan is active in the capital region and region. Tariffing outside Moscow corresponds to roaming conditions.
Activation is available for legal entities and individual entrepreneurs.

To obtain complete and detailed information on all Tele2 corporate offers, just contact the official representative office of the company or ask a question on the operator’s website, having previously selected your region.

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Tele2 technical support numbers

The easiest way to contact technical support is to call a single number, toll-free for all Tele2 subscribers - 611. You just need to dial this Tele2 support number on your mobile and wait for the connection. To contact the operator directly, you need to press 0 in the voice menu and you will be redirected to a free specialist.

How else can you call Tele2 support?

Northwestern Federal District

St. Petersburg and Leningrad region – 8-812-989-0-022

Arkhangelsk region – 8-818-247-4-747

Vologda region / Cherepovets – 8-817-251-1-555 / 8-820-251-1-555

Kaliningrad region – 8-401-290-9-909

Murmansk region – 8-815-275-1-611

Novgorod region – 8-816-255-0-150

Pskov region – 8-811-275-7-575

Republic of Karelia – 8-814-989-0-022

Komi Republic – 8-821-256-0-611

Central Federal District

Moscow and Moscow region – 8-495-979-7-611

Belgorod region – 8-472-241-1-611

Bryansk region – 8-483-266-2-020

Vladimir region – 8-492-237-6-747

Voronezh region – 8-473-258-0-611

Kostroma region – 8-494-250-1-611

Kursk region – 8-471-239-9-993

Lipetsk region – 8-474-271-7-171

Oryol region – 8-486-243-8-000

Ryazan region – 8-491-250-0-611

Smolensk region – 8-481-256-0-000

Tambov region – 8-475-276-0-611

Tver region – 8-482-264-9-999

Tula region – 8-487-258-0-611

Volga Federal District

Kirov region – 8-333-277-2-222

Republic of Mordovia – 8-834-234-0-000

Nizhny Novgorod region – 8-831-291-1-611

Penza region – 8-841-224-0-000

Perm region – 8-342-227-7-611

Republic of Tatarstan – 8-843-265-0-000

Udmurt Republic – 8-341-247-4-474

Ulyanovsk region – 8-842-241-4-141

Krasnodar Territory and the Republic of Adygea – 8-861-253-0-055

Volgograd region – 8-844-292-2-000

Rostov region – 8-863-241-5-000

Ural Federal District

Kurgan region – 8-352-261-3-611

Sverdlovsk region – 8-343-290-0-611

Khanty-Mansi Autonomous Okrug – 8-346-270-0-611

Chelyabinsk region – 8-351-248-0-611

Yamalo-Nenets Autonomous Okrug – 8-349-644-0-611

Siberian Federal District

Altai Territory – 8-385-269-6-611, 8-902-998-6-611

Kemerovo region – 8-890-499-0-000

Novosibirsk region – 8-383-380-0-000

Omsk region – 8-381-250-5-050

Tomsk region – 8-382-294-1-000

Other ways to contact Tele2 technical support

The second way is to write to the technical support operator by email - [email protected]. There is also an official Tele2 VKontakte community -

The Tele2 operator works not only with individuals, but also with legal entities, offering them balanced tariff plans with favorable prices for communication services. Tele2 corporate tariffs are aimed at business clients who need to provide telephony to all their employees. They include fairly large volumes of services for a small subscription fee. In this review we will look at all current tariffs and talk about their features.

Tele2 corporate package tariffs

Tele2 services for corporate clients delight subscribers with adequate prices and tasty bonuses. Maybe there are not so many tariffs, but the current set is enough for even the most talkative subscribers. The main feature of these tariff plans is free communication within the company– and this is already a solid plus, since you don’t need to think about the cost of every minute. Even the longest conversations on business issues will not lead to large expenses. Today Tele2 offers its subscribers five basic corporate tariffs. The first four are focused on use in smartphones, and the last one is created for various Internet devices - tablets, modems and routers.

Let's see what regular tariff plans offer us:

Corporate tariff "Alpha" - includes unlimited calls within the company, 2000 minutes to any Russian numbers (including Tele2), 2000 SMS/MMS and 20 GB of mobile Internet. This set is enough for almost any need. The subscription fee is 650 rubles/month;
Tele2 corporate tariff “Beta” includes unlimited calls between employees, 1000 minutes of calls to any numbers in Russia (including within the network), 1500 SMS/MMS and 10 GB of Internet traffic. The subscription fee is 450 rubles/month;
The corporate tariff "Gamma" is the youngest offer. It includes unlimited calls within the company, 500 minutes of any calls within Russia (including Tele2), 500 SMS/MMS and 10 GB of mobile Internet. The subscription fee for such a substantial package is only 350 rubles/month;
Tele2 Sigma corporate tariff includes unlimited calls between employees, 300 minutes of calls to numbers in your home region and Tele2 in Russia, 300 SMS/MMS and 1 GB of Internet traffic. The subscription fee is 200 rubles/month;

All presented tariffs (except the last one) work throughout Russia. If your employees often go on domestic business trips, be sure to pay attention to the favorable tariff plans from the Tele2 operator.

Please note that the included packages of minutes, messages and Internet traffic are not valid in the territory of Crimea and Sevastopol, and unused balances always roll over to the next month.

Package content is advantageous in that it allows you not to think about paying for each individual service. Employees of your company will be able to make internal calls, call throughout Russia, and send SMS messages (and to any Russian numbers).

After using the packages, the following tariffs begin to apply:

Calls to Tele2 numbers are free and unlimited;
Calls to any telephone numbers in Moscow and Moscow Region – 1.5 rubles/min;
Calls within Russia (intercity) – 3 rubles/min;
SMS within Russia – only 1 ruble;
Sending MMS – 6.5 rub.

If the traffic limit is exceeded, Internet access is provided at a speed of 64 kbit/sec– in fact, unlimited service works here, but it is very slow (although this is enough for correspondence in instant messengers).

Tele2 communication services for corporate clients provide the ability to make international calls. Communication with the CIS countries costs 30 rubles/min, with Europe and the Baltic countries – 49 rubles/min, with Canada, the USA and other countries – 69 rubles/min. A minute of communication with satellite phones will cost 240 rubles. Sending SMS around the world costs 5.5 rubles, MMS – 6.5 rubles.

The subscription fee for packaged corporate tariffs from Tele2 is charged once a month, from the 1st to the 10th. During this period, you need to top up your account in accordance with the amount spent. If there is no money in the account, communication services are charged on a per-minute basis.

Corporate tariff “Internet for devices”

Not only individuals, but also corporate clients need wireless Internet access. Especially for them, the Tele2 operator has prepared an “Internet for Devices” tariff plan. It is provided with a small subscription fee of 299 rubles/month and includes a 7 GB Internet package. It is also possible to connect packages with other traffic volumes:

“20 GB” for 699 rubles/month plus night unlimited;
“50 GB” for 999 rubles/month plus night unlimited;
“Internet to tablet” - 15 GB for 499 rubles/month plus traffic for navigation and social networks.

When the packages are exhausted, Internet access is suspended.

This tariff plan with plug-in packages is well suited for modems, routers and tablets. If desired, it can also be used in a smartphone, but communication services in this case will be expensive:

Calls within the company – 1.8 rubles/min;
Other local calls – 1.8 RUR/min;
Calls to Tele2 phones in Russia – 2.5 rubles/min;
Intercity within Russia – 10 rubles/min;
Sending SMS within Moscow and Moscow Region – 1.8 rubles;
Sending SMS within Russia – 2.5 rubles;
Sending MMS – 6.5 rub.

Therefore, for smartphones it is best to use Tele2 corporate phones “Alpha”, “Beta”, “Gamma” and “Sigma”.