Android Sberbank says the connection to the server is broken. Sberbank Online: “The connection to the server has been lost”

When I try to log into the Sberbank Online mobile application, the client gives an error “The connection to the server has been lost. Connect to another network". My Internet is fine, this is 100%, since I immediately go to any sites, including any section of the Sberbank website.

The problem occurs on both iOS and Android. In this article, the Sovetbati website will tell you how to fix the error “The connection to the server has been lost. Connect to another network."

What does this error mean?

Changes are made to the Sberbank Online mobile application almost daily, new functions are added, and the security system is improved.

• The problem may be with an outdated version of the application;
• The second version is a mistake by Sberbank programmers;
• The third option is a problem with the mobile Internet; the quality of the connection fluctuates very often;
• The fourth option is technical work on the bank’s servers;
• The fifth option (almost unrealistic) is a problem in your wi-fi or Ethernet network; if you are trying to access the Internet bank from work, then local system administrators may block access for personal reasons.

If anyone has forgotten what the error looks like

How to fix the error

1. Go to the application manager, find the Sberbank application, delete the cache and all data, and then delete the application itself;
2. Go to Google Play Market or App Store and download the latest version of the application. Do not download from dubious sources, as this can be dangerous;

Error: “The connection to the server has been lost. Connect to another network” is known to the application developers; the developers assure us that the error will be corrected one of these days. If reinstalling the application did not help you, I recommend that you update the firmware on your smartphone or do a factory reset from the manufacturer.

This is not the first time Sber has screwed up; not so long ago, due to a glitch, they automatically connected to the “piggy bank savings account” service and money was transferred there. This is such a bank, but what can you do, everyone can make mistakes.

It happens that users of the Sberbank Online system https://online.sberbank.ru/ encounter difficulties when entering their personal account and see on the monitor the message “The connection to the server is broken. Connect to another network." In this situation, authorization fails, and attempts to refresh the page or restart the mobile application do not change anything.

Causes of the problem

A similar difficulty is equally likely to occur when logging in from a mobile device and from a desktop computer. There may be several reasons for this situation, and they do not always depend on the client’s mistakes.

All reasons can be divided into two categories: technical and due to the user’s fault. In addition, the Sberbank Online application does not always work stably. The most common problems and solutions are shown in the table.

Service specialists have access to all data and will assist in resolving many issues. To obtain information, you will need to describe the problem to the operator and provide the user’s contact information.

Troubleshooting methods

1. Check the date and time set on the device. If deviations are detected, synchronize.
2. Check whether the Caps Lock key is turned on and what keyboard layout is used.
3. Check your Internet connection, the channel should work stably. It is not recommended to use public networks to log into the Sberbank Online application.
4. If you change your browser or change your profile in it, you may have to download the current version of the Internet browser.
5. Clear cache and delete cookies.
6. Update the mobile application to the latest version.
7. Check whether the antivirus is working correctly on the device. Perform a full scan with antivirus software.
8. Reinstall the Sberbank Online program on the device. After installing the new program, you will need to log in to your personal account.

Lack of access to your personal account in Sberbank Online from a computer or phone limits the ability to use all Internet banking services. There are several reasons why a user cannot log in to the system. To solve the problem, you need to check all the data and make a couple of calls. In the most difficult situations, you will need to clean your PC from viruses or change the card PIN code.

Simple solutions to a complex issue

Users often wonder: I can’t log into Sberbank Online - what should I do? Methodically work through possible causes, starting with the simplest ones. Access to the system is open to all card holders after registering on the official website (for PCs, Android phones, laptops) or in the special Sberbank Online application (for smartphones). After authorization, the user generates a check in the bank terminal, where the login and password for entry are indicated.

To confirm transactions, including logging into your personal account, you can generate a check with one-time passwords if the mobile bank is not connected or the user does not want to activate this service.

Also on the main page there are forms for password recovery and new user registration.

Perhaps the reasons for the problem are very simple:

• The input data entered incorrectly: login/identifier and password. Check your keyboard layout and language.
• Low Internet speed, and the user will not be able to log in to the system. Check the service and go to Sberbank Online from your phone, log in from a smartphone, tablet or PC connected to another network (for example, via a modem).
• Lost input data. Restore them through the Sberbank terminal.
• Technical work on the bank's website. Today, large sites are visited by many users, which creates a load on the resource; this can also be one of the reasons for the failure. Try logging into the system after a while or contact a help desk employee and clarify the reason.
• The password was changed after the first login. When the user logs into his personal account for the first time, the system prompts him to change his password. You can recover a forgotten password through a special reset form or by calling the Call Center, but you must provide the secret word (registered when the card is issued and indicated in the documents) and passport information.
• Malware. After installing various programs or browser extensions, it is possible that a malfunction or download of a virus may occur. If the user has recently updated software or copied unverified files, it is recommended to clean the system and restart the computer/phone. Use only licensed antivirus programs!

Pay attention to information messages when making transactions in Sberbank Online.

When system messages do not arrive from number 900

Without a system SMS code, you can enter the personal account of a bank client only using one-time passwords, the reason for this is the two-level degree of protection of personal data. When connecting to Mobile Banking, the user specifies a contact cell phone number to which system or informational SMS alerts are received from number 900. Subsequently, users can change the current number, add an additional one, or deactivate one of the installed ones.

If SMS messages do not arrive, you can print a receipt with one-time passwords through the bank terminal, which are used to confirm login. An updated version of software for terminals and ATMs may request the number or series of the cardholder's passport when generating passwords.

The lack of system code is a serious problem that requires an immediate solution. There are a number of reasons why SMS messages are not received:

Lack of network. Reboot your phone.

• Memory full. The solution can sometimes be the most banal - check if the incoming SMS memory is full. Also check if messages are coming from other phones; perhaps the problem is in the device itself.
• SMS delay. If the site is undergoing maintenance, system messages may arrive late.
• Negative balance on the card. There are two tariffs for mobile banking: free economy and advanced paid. When there are not enough funds on the card for the next payment, the service is not provided to the client.
• Change of current number. After changing personal data, including a cell phone number, it takes two to three days to update the information base, sometimes the period may be extended.
• Technical work on the bank’s website or with a cell phone operator. You can find out about scheduled preventive maintenance by calling a single helpline.

The official website of Sberbank recommends that clients resolve such issues personally in all cases, except for recovering login and password. In this case, the client will not only find out the reason, but will be able to make changes or, with the help of a specialist, make the necessary settings.

I can’t log into my Sberbank Online personal account, what should I do?

Very often, system users are faced with the problem of logging into their personal account. Why can't I log in? There may be several reasons.

1. Perhaps you are not yet registered in this program from Sberbank, and are entering the wrong password. The solution is simple - register in the system.

If you are already registered in Sberbank Online

2. You may not have confirmed your registration yet. Solution - confirm registration via SMS or by calling.

3. Perhaps you you enter your username or password incorrectly. Solution: clarify the password, check the keyboard layout and font case (lowercase or uppercase, change with the Caps Lock key).

4. If you forgot your login password, you can restore it. To do this, go to the page with the form for password recovery in the Sberbank Online system. Another way is to change your password by calling us. The third way is to simply register again and receive a new username and password. This method is not the most suitable if you have been using the Sberbank Online system for a long time and you already have a lot of filled-in data and templates. You will have to do some of this again. Don’t forget to make at least one operation in your personal account, which will require confirmation by calling the bank’s call center in order to remove all restrictions in your personal account.

5. Perhaps yours Sberbank Online account is blocked. This happens quite often, for example, if you do not update your antivirus. Call us by phone to find out if there are any restrictions on the operation of your personal account. Keep in mind that account recovery may take several days or even weeks and will require several calls to different bank services. At the request of bank security staff, you may need to update your antivirus or install a new Internet browser.

6. Error 500- the bank server returns error 500 (Server Internal Error), this means that the server was unable to process the request for some unknown reason. For example - overloading of bank servers due to various unforeseen situations, possible updating of equipment or software, any emergency situations, or, for example, international DDoS attacks (a large number of identical requests from many servers around the world in order to overload the server, as has already happened more than once), which is also quite common in the world today. In this case, you just need to wait a while and try to log in again.

7. Error The required parameter mobileSdkData is not specified - if when you try to log into a mobile application this message is displayed, then the problem is not in your account, and not in the application - the problem is in the operating system (Android, MIUI, etc.). This can be solved very simply - check for the update of your firmware - wait for it to appear - and update the system in your device (in Android this is the menu Settings -> Update). Practice has shown that this error disappears with such actions. If this does not help you, try rolling back the mobile application to the previous version (menu Settings -> My applications)
Other possible reasons -

• Frequently asked question: why can’t I log into Sberbank Online today?
• When you can’t log into Sberbank Online

Why can’t I log into Sberbank Online today?

• Work on the Sberbank server side
• Overloaded system
• Mobile Bank not connected
• Incorrect login or password entered
• Your internet has been turned off
• Internet speed is too slow