Home-Internet-Why doesn't it show bridge hd on tricolor. Tricolor TV does not show: a quick solution to the problem

Why doesn't it show bridge hd on tricolor. Tricolor TV does not show: a quick solution to the problem

According to the terms of service satellite television from Tricolor TV, after the period for which the subscriber made payment ends, the broadcast of paid TV channels must stop, which does not apply to free (federal) channels. Why don't they show demons? paid channels? Is it possible to correct the situation yourself, without turning to specialists, or should you immediately call the Tricolor TV support service and call a specialist?

You should start troubleshooting from the starting point: from the satellite to your TV. Start from the beginning and check each option for the reason for the current situation. If you try to do this consistently and, if possible, not miss anything, you will be able to find out why the broadcast was stopped and fix your problem yourself, without turning to the help of a specialist, which, in turn, is often quite expensive and does not always help resolve the issue.

Algorithm for checking the health of the receiving device

  • Stage No. 1. If you want to clarify why the channels are not working, then first reboot your receiving equipment. Unplug it, then wait a few minutes and turn it back on. There is a possibility that there was an error during the connection and the default settings may not have worked. This led to a malfunction of the Tricolor TV broadcast.
  • Stage No. 2. If you encounter something that doesn’t even work information channel and the “No Signal” sign appears on the TV screen, then most likely the automatic settings have failed. Please note that this channel continues to work even if a Tricolor smart card is not inserted into the receiver.

In order to correct the settings, you need to reset all settings of the receiving device to factory settings. If indeed the reason that Tricolor turned off the broadcast of free channels is a settings failure, then after returning to automatic, it should resume.

Factory reset

According to the established rules, the provider recommends resetting the settings to factory settings in all cases when problematic situations arise, in particular, if they do not show pay TV channels.

To reinstall necessary settings, you need to follow these steps.

  • Open the menu and select the section called “Settings”.
  • Enter your personal PIN code, then select the “Factory settings” column and confirm moving to this item.
  • A notification will appear on the screen indicating that you want to reset all currently configured settings. You need to confirm your choice again.
  • After a few seconds, your receiver will reboot.
  • After that, indicate your area and search for TV channel broadcasts from Tricolor. Once you find all the broadcasts included in your package, you need to save your settings.

If at that moment the previously paid period for broadcasting channels from Tricolor has ended, and paid TV channels are not shown, then the federal ones will be moved to the end of the list of available broadcasts. Don't worry if you can't understand why the free channels aren't in their usual place—they've just been moved to another part of the list. You should look for them in the area after channel 101.

Additional information

If you reset the settings to factory defaults, but the broadcast was not resumed, then you should check the connection between your satellite dish and the receiver. It's possible that free channels not shown due to broken wires. If the cable was not damaged, the antenna settings or the position of your dish may have been changed. You can fix this yourself, following the instructions for installing the dish, and if you are not sure that you can do it yourself, you have the opportunity to call a specialist from their Tricolor TV subscriber service service to your home.

What should I do if free channels are disabled, but the information channel is showing?

There are several possible reasons why federal channels do not work, but the information channel is not disabled and still shows:

  • You might simply not have confirmed your subscriber details if you connected recently.
  • The receiver cannot recognize the Tricolor TV smart card.
  • You have installed the access card incorrectly.

If you have not confirmed your Tricolor TV client details, the broadcast of paid encrypted TV channels may be interrupted and turned off even if the period you previously paid for is still valid.

Confirmation of subscriber rights

Call the service line 78005000123 and ask the operator to confirm your personal user data.

Or you can do it like this. Go to the official website of the Tricolor TV provider. Next, log into the “Personal Account” of the company user, which can be found on home page. After you log in, you will be able to confirm your subscriber information.

In order to receive a password from the operator to enter the “Personal Account” of Tricolor TV, enter the identification code of your receiver or indicate the connection agreement number. After that, order a password to log in. You have the opportunity to receive a password both to the receiving device and to the number you previously specified mobile phone special notification in the form of an SMS message. In addition, you can receive a password in a letter to your email.

Receiver Tricolor

Check whether your Tricolor receiving device can detect a smart card. To check, open the menu and find the item called “ Conditional access", then go to the DRE module. Check that in the corresponding field in the menu identification number smart card number matches the number on the access card that is inserted into your receiver. If the number is not displayed, the receiver cannot detect your Tricolor TV access card.

Often, the provider's clients are faced with the fact that, simply because of their carelessness or inattention, they can insert a smart card the wrong way, which can, among other things, interrupt the broadcast of free channels. You should check this option too. If you are sure that you installed the card correctly, then, if possible, check its serviceability also on other similar equipment. If the broadcast resumes on another device, then you should look for the reason in the receiver. In this situation, the best way to figure out why the receiver is not working is to contact a specialist at the service center.

Other reasons why the broadcast does not work

It is also possible that Tricolor TV has turned off the broadcast and free channels are not shown due to the fact that your software is outdated and cannot receive the signal correctly. If this is true, then the user only needs to update it. You can do this yourself: find the corresponding item in the menu and enable the update. Please note that during this process you absolutely cannot turn off the receiving device, as the settings files will be overwritten, and if this does not happen completely, then your equipment will work accordingly. Thus, you can damage your receiver!

Free channels may also be disabled due to planned prevention. Just wait a while or ask other Tricolor TV clients whether they are showing the broadcast. Specify this information You can also visit the company's official website.

Your receiver may be outdated as such, making it incompatible with modern technologies satellite television broadcasts. In this case, you should purchase a new receiving device.

If none of the above corresponds to your situation and the proposed options for resolving the problem could not help you, then you should write an email to the customer technical support service or call the toll-free number hotline customer service.

In front of everyone positive aspects satellite television, Tricolor TV subscribers are often faced with the fact that all channels or some of them are not shown. Faced with disruptions satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

This problem can be solved by identifying the cause.

On all channels except information

  • First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or personal account.
  • If the subscription is active and the problem is not resolved, then you will need to update the activation keys. A request to resend the keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
  • Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or conditional access card is not installed correctly in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A power reset is sufficient for the access card.
  • If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact customer service.

Only on some

  • In this case, you will need to run an auto search. New channels must be saved.
  • As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. There have been changes in the composition of paid packages. It will be necessary to clarify the new composition.
  • There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
  • If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
  • If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

  1. If power is less than 70%, consider eliminating the following options.
    • Bad weather conditions may degrade broadcast quality. As soon as the weather improves, the signal will be strong.
    • Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
    • Reason low level there may be incorrect settings antenna or cable damage. You can fix these problems yourself or call a specialist.
    • The reason for the missing image may be technical problems by the service provider.
  2. If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with a transition to the next step if the previous one fails).
    • Search for channels again.
    • Reboot the receiver's power.
    • Reset settings to factory defaults.

If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:

  • +7-800-500-0123
  • Contact via Viber and WhatsApp at +7-911-101-0123
  • Call through the website (in the Support section)
  • Skype: support_tricolor_tv
  • Online chat on the website
  • Application for technical support (you must fill out the application form in the appropriate section)


8-800-500-01-23
8-812-332-34-98

Most frequently asked question, asked to the Tricolor TV Customer Support Service, is a question that is related to the lack of reception of television and radio channels, if the sign “DRE Encoded Channel”, “No Access” or “No Signal” appears on the TV screen.

Let's consider the most common situations related to the lack of broadcast of Tricolor TV channels.

1. The inscription on the TV “No signal”.

You need to find out whether this message is generated by the satellite receiver or the TV. The easiest way to do this is to pick up the remote control of the satellite receiver and press the “OK” key, the receiver should respond to pressing this key, a list of “Tricolor TV” channels should appear on the TV screen, or an inscription indicating that the channel list empty

The receiver responds to pressing “OK”
In this case, there may be several reasons for the “no signal” message:

1. If a satellite antenna of small diameter (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the lack of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.

2. The setting is lost satellite dish, the cause may be strong wind or snowstorm. You need to call a specialist, or try to set up the satellite signal yourself. To do this, you need to gradually, centimeter by centimeter, change direction. satellite dish, fixing the antenna in each position for 3-5 sec. until a picture appears on the Tricolor TV Info Channel. Quality satellite signal Just right to see by calling up the signal scale on the TV screen ( double click to the red “F1” or “i” key on the receiver’s remote control). Satellite signal quality and strength scales can be found at the bottom of the screen on the left (strength) and on the right (signal quality). For stable reception television channels Tricolor TV, it is necessary that both scales of quality and signal strength be filled by more than 70%.

3. Some channels show, and on some that previously showed normally, there is a sign with no signal. It is possible that the broadcast frequencies (transponders) have changed. In this case, you should rescan TV channels in automatic or manual search. Using the remote control, enter the receiver menu, “Search for Tricolor TV channels” and scan Tricolor TV channels.

4. Malfunction satellite converter- converter needs to be replaced

5. Break coaxial cable, coming from the satellite dish to the receiver

The receiver does not respond to pressing “OK”

1. In this case, it can be assumed that the message about no signal is issued by your television receiver. The reason for the lack of signal may be that you are switching the wrong TV input to which you are connected satellite receiver. If the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the “ Source” key, which activates one or another input of the television receiver, and switches to the required input.

2. In case of receiver GS 8306, common problem There is a random switching of the outputs of the GS 8306 receiver using the “Input Signal” key located in the left - upper part of the GS 8306 remote control. Determine which receiver output is in at the moment activated, can be indicated if it is on upper part indicator (the indicator is located on the front panel, on the left) - the RCA output is activated (bells), the lower part of the indicator is on - the HDMI output is activated.

2. The inscription on the TV “DRE encoded channel” "no access".

You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:

Through personal account Tricolor TV, how to create and use

On the Tricolor TV website, in the “subscribers” section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.

If Tricolor TV subscription is active:

1. Check whether your receiver “sees” the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item “Status”. If the ID number is missing.

If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply, remove the smart card from the card reader slot, and check whether it is inserted correctly.

If your receiver does not have a Tricolor TV smart card (all receivers are in MPEG2, GS 8300, GS 8300M format), most likely the problem is due to a failure of the built-in access module of Tricolor TV; such a receiver requires repair.

2. The receiver determines the ID number and the subscription is active.

Reset the receiver to factory settings, reboot field, the wizard will start initial setup, scan channels

In case your satellite receiver was disconnected from the power supply for more than 3 days, the channels could be encrypted. In this case, you should obtain activation keys. Unplug the receiver for one minute, then plug it back in. See if the Infochannel shows Tricolor TV. Then switch the satellite receiver to the “Kinopokaz” channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, Tricolor TV channels should be decoded.

In the future, try to leave the receiver on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night

There is access to only 10 channels from the Basic package, and the rest are not opened. The reason may be the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the “Optimum” or “Maximum HD” package is provided without subscription fee. In this case, extend Tricolor TV packages.

In this article, we tried to describe the most frequently encountered problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment; our telephone numbers in Murmansk are 750-335 and 236-335.

Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98

As you know, after the end of the paid subscription service period, the Tricolor provider must continue to supply the client with ten free TV channels. However, sometimes it happens that Tricolor TV does not show free channels. What happened? Do I need to call immediately? technical support Or is there something I can fix myself?

Start diagnostics from the very beginning. By consistently and methodically checking each section of the circuit from the television studio to the TV screen, you can solve most of problems with Tricolor without resorting to outside help. Which is not always fast and most often not free.

The procedure for checking the operability of system equipment

First, try rebooting the receiving device. Turn off and turn on the power again. Perhaps something went wrong during the connection process, automatic settings ended incorrectly.

Step two. The Tricolor information channel must work even if your access card is removed from the receiver. If it doesn't work, the screen should say "No Signal".

Most likely the settings have gone wrong. First of all, reset your equipment to factory settings. If there are violations in the channel settings, after returning to the default settings, the signal should appear.

How to restore factory settings

According to the instructions, resetting the settings to factory settings is recommended in all problematic situations with Tricolor. Open the menu, find Settings, enter your PIN. After that, select Factory settings and confirm your choice. A warning will appear indicating that all files are about to be reset. custom settings. Confirm your decision again. The receiver will reboot within ten or fifteen seconds.

Now you need to specify your region and re-produce automatic search channels. Once all working channels have been found, save the current settings.

Note. If by this time your paid service period has already expired, paid channels will no longer be shown, and free ones will be relegated to the very end of the list. Therefore, if you do not immediately find the usual free channels at the beginning of the list, most likely they were automatically moved to the end. Now look for them after channel one hundred and one.

If there is still no signal after resetting the settings, you need to check the path from the dish to the receiver to see if there is a break in cable connection? If the wires are in order, the installation and orientation of the plate itself could be disrupted. Try to reorient the plate yourself according to the instructions, or, if you don’t know how to do this, call a technician from the service department.

Free channels are not shown, but the information channel is working

There are three possible options here.

  1. This situation may mean that the user has not yet verified his subscriber details.
  2. The receiver does not see the access card.
  3. The card is not installed correctly.

If user data is not confirmed, paid channels may also be disabled during the paid validity period of Tricolor TV. How can I confirm my user rights?

  • Call toll free phone 7.800.500.01.23, ask the operator to confirm your personal data.
  • Visit the official website of the service provider. Log in to your personal subscriber account on the main page of the site. Confirm your details in your personal account.
  • To receive a password from your personal account, you need to enter your receiver ID or indicate the number subscription agreement, then order a password. You can receive the password either on the receiver or on the one specified in the contract cell phone text message, you can also ask to send your password by email.

Now it’s time to check whether the receiver sees the access card. To do this, open the Menu, go to Conditional Access, then DRE module. Look - in the ID access card menu item the number should be indicated, the same as written on the card installed in the receiver. If there is no number, it means that the receiver could not detect the card.

Sometimes the user inadvertently inserts a card reverse side. This also needs to be checked. If it is installed correctly, check it on another device. If there is such a possibility, of course.

If your card was detected normally on alternative equipment, everything worked - the receiver is faulty and must be taken to service center for diagnostics and repair.

Software is outdated

To update software you need to find the update item in the menu and start the process. Be careful: you cannot turn off the equipment during the update, because the program will overwrite files and if they are only partially overwritten, then they will only work partially - i.e. will not work at all and the equipment will be damaged due to your fault!

Other possible reasons for the lack of broadcasting of free channels

Transmissions were stopped for several hours for routine maintenance or repairs. In this case, you just need to wait a while. Try to contact other subscribers and find out if their TV is working. Go to the official Tricolor website and see if a technical break has been announced.
You have old receiver, it is poorly compatible with updated technologies television broadcasting- It's time to update your equipment.

If none of the above helped solve your problem, all you have to do is write email customer service or try to call the operator.

Even the termination of subscription services and the absence of subscriptions to paid packages TV channels should not leave viewers without basic set public channels. Therefore, if they suddenly disappear and become inaccessible, you should look for the cause of the problems and restore the broadcast. At the same time, it is not necessary to immediately call the support service and complain that Tricolor TV does not show free channels. Often, existing problems can be dealt with on our own. This will help to significantly save time, and sometimes even money, which could have been spent on paying for the services of a telemaster.

To choose the correct course of action and as soon as possible return the broadcast, you should find out why it disappeared public channels. This is usually due to the following reasons:

  • receiver malfunction;
  • Smart card is not connected correctly;
  • confirmation of the subscriber’s personal data is required;
  • technical work on the server;
  • the need to update the receiver software;
  • equipment malfunction;
  • Difficulty receiving signal from the antenna.

Almost every one of the listed problems can be fixed on your own, without the help of specialists. The main thing is to approach this process with all seriousness and avoid rash, frivolous actions.

Free channels do not show on Tricolor TV - what to do

When faced with the lack of basic TV channels for the first time, you should immediately, without thinking about what to do, restart the set-top box. Often this simple action turns out to be enough to bring the show back. If positive changes If it didn’t work out, you should reset the receiver settings to the factory level. To do this you should:

  1. turn on the TV and receiver;
  2. open the receiver menu;
  3. go to the “settings” (“installations”) section;
  4. click on “factory settings”;
  5. confirm actions;
  6. wait for reboot;
  7. enter the connection region and enable channel search.

It is important to remember that the basic package is usually at the end of the list, so do not despair if the first channels are empty. Simply start checking from the end to quickly detect working broadcasts.

Difficulties with the Smart Card

The next thing to pay attention to is the operation of the Smart Card. Often all the difficulties are associated with its incorrect position in the card reader, and then the question of how to correct the situation instantly disappears.

When the card is installed correctly, but the broadcast does not appear, it is worth finding out whether the subscriber data is confirmed. To do this you can call contact center provider (88005000123) or visit your personal account on the official website.

After making sure that everything is in order with your personal data, you should:

  • go to the receiver menu;
  • switch to the “conditional access” section;
  • select “DRE module”;
  • Find your ID number on the page that opens.

If it is present, then the card is working properly and it is necessary to look for other causes of the troubles that have arisen.

Software update

Sometimes the correct answer to the question why free channels are not shown on Tricolor is the lack of a software update. To install an up-to-date, working program, you should find the corresponding item in the menu and start the update process.

Please note that it cannot be interrupted or stopped.

Any emergency shutdown of the receiver or careless action by the user will lead to equipment malfunction. And, since the breakdown is caused by the subscriber’s actions, count on warranty service and repairs will be pointless.

And the fee for software restoration at service centers is 500 rubles. Therefore, you should consider the installation new program with the utmost seriousness and caution, so as not to pay for unplanned repairs later.

Other reasons

We must not forget about other reasons for absence basic package. It’s a good idea to check your satellite dish, especially if the TV channels disappear in windy weather. Sometimes the lack of channels is due to incorrect rotation of the dish, ice on its surface, or the presence of obstacles that interfere with receiving a signal from the satellite.

It is worth taking a closer look at the integrity of the cable, since each break will cause a loss of signal. You need to check the converter, which may be flooded with water or simply out of order.

A failure of the receiver cannot be ruled out. If the problem is with the set-top box, then you should take it to a service center, the address of which can be found on the official Tricolor website.

Another not-so-obvious cause of problems may be the old age of the receiver and its failure to meet modern technical requirements.

What channels should be shown for free on Tricolor TV

The last nuance that users should understand is the list of channels available for free in 2019. Subscribers are provided with access to the following public TV channels:

  1. Home;
  2. Star;
  3. Carousel;
  4. Match!;
  5. Muz-TV;
  6. First;
  7. Friday!;
  8. Fifth;
  9. Ren TV;
  10. Russia 1;
  11. Russia 24;
  12. Russia K;
  13. Saved;

Additionally, 3 radio stations, 4 provider info channels and 1 TV store will be available. All of the above should be broadcast free of charge and uninterrupted. Therefore, in case of problems, you should use any available form feedback with satellite company specialists.

Sometimes the lack of television is due to technical work, and then you just have to wait for them to complete.



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