Why were HD channels turned off on tricolor TV? Why don’t they show free channels on Tricolor - what to do

8-800-500-01-23
8-812-332-34-98

Most frequently asked question, given to the Customer Support Service Tricolor TV- this is a question that is associated with the lack of reception of television and radio channels, if the sign “DRE Encoded Channel”, “No Access” or “No Signal” appears on the TV screen.

Let's consider the most common situations related to the lack of broadcast of Tricolor TV channels.

1. The inscription on the TV “No signal”.

You need to find out whether this message is generated by the satellite receiver or the TV. The easiest way to do this is to pick up the remote control of the satellite receiver and press the “OK” key, the receiver should respond to pressing this key, a list of “Tricolor TV” channels should appear on the TV screen, or an inscription indicating that the channel list empty

The receiver responds to pressing “OK”
In this case, there may be several reasons for the “no signal” message:

1. If a satellite antenna of small diameter (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the lack of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.

2. The setting is lost satellite dish, the cause may be strong wind or snowstorm. You need to call a specialist, or try to set up the satellite signal yourself. To do this, you need to gradually, centimeter by centimeter, change direction. satellite dish, fixing the antenna in each position for 3-5 sec. until a picture appears on the Tricolor TV Info Channel. Quality satellite signal Just right to see by calling up the signal scale on the TV screen ( double click to the red “F1” or “i” key on the receiver’s remote control). Satellite signal quality and strength scales can be found at the bottom of the screen on the left (strength) and on the right (signal quality). For stable reception television channels Tricolor TV, it is necessary that both scales of quality and signal strength be filled by more than 70%.

3. Some channels show, and on some that previously showed normally, there is a sign with no signal. It is possible that the broadcast frequencies (transponders) have changed. In this case, you should rescan TV channels in automatic or manual search. Using the remote control, enter the receiver menu, “Search for Tricolor TV channels” and scan Tricolor TV channels.

4. Malfunction satellite converter- converter needs to be replaced

5. Break coaxial cable, coming from the satellite dish to the receiver

The receiver does not respond to pressing “OK”

1. In this case, it can be assumed that the message about no signal is issued by your television receiver. The reason for the lack of signal may be that you are switching the wrong TV input to which you are connected satellite receiver. If the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the “ Source” key, which activates one or another input of the television receiver, and switches to the required input.

2. In case of receiver GS 8306, common problem There is a random switching of the outputs of the GS 8306 receiver using the “Input Signal” key located in the left - upper part of the GS 8306 remote control. Determine which receiver output is in at the moment activated, can be indicated if it is on upper part indicator (the indicator is located on the front panel, on the left) - the RCA output is activated (bells), the lower part of the indicator is on - the HDMI output is activated.

2. The inscription on the TV “DRE encoded channel” "no access".

You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:

Through your Tricolor TV personal account, about how to create and use

On the Tricolor TV website, in the “subscribers” section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.

If Tricolor TV subscription is active:

1. Check whether your receiver “sees” the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item “Status”. If the ID number is missing.

If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply, remove the smart card from the card reader slot, and check whether it is inserted correctly.

If your receiver does not have a Tricolor TV smart card (all receivers are in MPEG2, GS 8300, GS 8300M format), most likely the problem is due to a failure of the built-in access module of Tricolor TV; such a receiver requires repair.

2. The receiver determines the ID number and the subscription is active.

Reset the receiver to factory settings, reboot field, the wizard will start initial setup, scan channels

In case your satellite receiver was disconnected from the power supply for more than 3 days, the channels could be encrypted. In this case, you should obtain activation keys. Unplug the receiver for one minute, then plug it back in. See if the Infochannel shows Tricolor TV. Then switch the satellite receiver to the “Kinopokaz” channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, Tricolor TV channels should be decoded.

In the future, try to leave the receiver on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night

There is access to only 10 channels from the Basic package, and the rest are not available. The reason may be the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the “Optimum” or “Maximum HD” package is provided without subscription fee. In this case, extend Tricolor TV packages.

In this article, we tried to describe the most frequently encountered problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment; our telephone numbers in Murmansk are 750-335 and 236-335.

Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98

If in set date If there is not enough money in the account to continue broadcasting, then Tricolor users will be deprived of all paid channels. But sometimes even after the owner of the equipment deposits the required amount, broadcasting does not continue. What is this connected with, and how long to wait after paying for Tricolor TV?

Tricolor TV does not show channels

If after making payment and activating subscriptions the message “ Coded channel EST" or " No viewing access", and only channels from the basic package are available, then it is worth checking whether the money has been credited to the account and whether the subscriptions issued are valid.

To do this, you need to go to your personal account on the Tricolor TV website. There is a payment verification function available. To do this, you need to go to the “ Technical issues» and check the client ID in the receipt, making sure that it matches the own number assigned to the user. After that suitable options actions:

Numbers match
Do not match
The receipt was not saved.

Depending on the selected answers, you should act according to the proposed scheme, selecting items in the drop-down online questionnaire.

What else can you do

What to do after payment, if the correct client ID is specified, but access to paid channels was never renewed? In this case, the problem usually lies in the following reasons:

An insufficient amount has been deposited - often this occurs due to the fact that it was not taken into account when replenishing the account bank commission. In this case, you need to pay extra money and reactivate the package.

Changing the composition of the packages - in this case, there is a broadcast, but access to certain channels is limited. You need to switch to another package, or simply pay separately for the desired channels.
Problems with ID smart card identification - you need to turn off the receiver, unplug the power cord, remove and reinstall the card, turn on the device. By going to the “Conditional Access” - “Smart Card Information” section, you can evaluate the correct operation of the receiver.
Outdated software version - to prevent this from happening, and to ensure that all channels are displayed normally, you do not need to turn off the receiver while downloading and installing updates.

In some cases, to solve the problem, you need to reset the receiver settings and start searching for channels. To reboot the receiver, you need to disconnect it from the network and leave it for 5-10 minutes, then start it again.

Important! If error "8888" appears or system message imprisoned in square brackets“” the problem is related to equipment failure - you will need to contact the Tricolor office for repairs.

Payment for Tricolor TV: important nuances

You should not wait for instant connection after the entire amount has been deposited. The user will need to perform a number of actions:
Check that the correct amount has been credited to the account
Turn on the receiver on any of the paid channels
Turn off the TV and leave the receiver on for 8 hours.

During this time, previously unavailable packages will be reconnected. In the future, it is recommended not to miss the payment period so as not to encounter such a situation again. The maximum activation period is 8 hours, but in most cases the activation of channels occurs much faster.

Important! If the user's ID code consists of 12 digits, then this is what is indicated when making a payment. If the identification number contains not 12, but 14 digits, then to pay off the cost of services you need to indicate the subscriber agreement number. If an error was made, you need to cancel the payment, or contact the staff already technical support, whose telephone number is indicated on the receipt after payment has been made.

The need to change/confirm registration data

If the user does not timely complete the procedure for updating registration data, which is specified in the contract and is a mandatory clause, then the action paid subscriptions will be suspended. In this case, all that remains is basic package Tricolor TV. If Tricolor does not turn on after payment, although the money was deposited on time, and no errors were made when entering the amount and ID, you need to go to the section “Private clients” - “Support” - “Changing data”. After this it will be displayed online questionnaire– you need to fill out the main points and the broadcast will be restored to normal again.

There are many reasons why Tricolor TV does not work even after payment. In most cases, this is due to a lack of money in the account, so you must check the receipts in the appropriate section Personal account. It would be a good idea to check that the instructions are correct. identification number, and also make sure that the registration data has been confirmed in a timely manner.

On July 20, 2017, changes were made in broadcasting aimed at dividing regional TV channels into appropriate lists and designed to make viewing these TV channels more convenient.

This page contains instructions for all receiver models (see below on the page).

Instructions for setting up the Tricolor channel list for receivers GS E501, GS E502, GS C591, GS C5911, GS U510

4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (if standard connection It is recommended to leave the default settings for the receiver to the antenna). After that, click the “Continue” button.

5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for receivers GS U210, GS U210 CI, GS B210, GS B211, GS B212, GS E212, GS A230

For correct display list of TV channels, do the following:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the time, time zone and language of the receiver menu, then click the “Search” button.

4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

Instructions for setting up the channel list for receivers GS B520, GS B521, GS B521L, GS B522, GS B531M, GS B532M, GS B533M, GS C592

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the time, time zone and language of the receiver menu, then click the “Search” button.

5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

When you select the “Main” region, one information channel will be saved in the channel list.

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for HD 9303, HD 9305 receivers.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button and select “Search for Tricolor TV channels”.

2. On the region selection screen, select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

When you select the “Main” region, one information channel will be saved in the channel list.

3. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for receivers GS 6301, GS 8305, GS 8306, GS 8307, GS 8308, DRS 8308.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the receiver menu language, then press the “Forward” button.
4. Set the time and time zone, then click "Search".

5. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

6. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

When you select the “Main” region, one information channel will be saved in the channel list.

7. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up channels for TVs with a CI+ module.

To correctly display the list of TV channels, follow these steps:

1.Put your TV into setup mode satellite channels. To do this, you need to go to the signal source (antenna) settings section in the menu of your TV.

2.In the settings section, select " Manual setting" and go to it.

3.Before starting the channel search, make sure that you have installed following parameters manual search:

The Network search option is enabled.
Frequency (transponder) - 12226 (H/L)
Symbol rate(Symbol rate) - 27500
Satellite - Eutelsat 36E

If necessary, enter these parameters manually.

4. Start searching for channels and follow the instructions on your TV screen. During the search process, the TV should display information about the search progress and the channels found.

5. When the process is complete, confirm saving the channel list (the request may not appear on some TV models).

Why don't some Tricolor TV channels show?

So, take note.
DRE coded channel There may be several reasons for this:
DRE coded channel There may be several reasons for this:
A banal freezing of the receiver, it must be unplugged from the socket while it is on and turned on after a couple of minutes. If after turning it on it doesn’t start showing after a few minutes, then look at other points.
Perhaps you didn't pay paid package for a given period (remember that Tricolor TV has several paid packages: Optimum, Super-Optimum, NTV-PLUS Our Football, Night). You can check the expiration date of your subscription at home page operator's website by entering the ID of your receiver.
Technical problem receiver, for this reason, please consult your Tricolor TV dealer.

Freezing when switching channels This problem occurs with new generation receivers of the 8300 series. Most likely, the video format is set to 16:9 in the settings (this can be done using a button on the remote control completely by accident and without even knowing about it). To correct this situation you need to go to menu, then system settings, video settings and change the format to 4:3.

Poor image quality (the picture is crumbling) There may be several reasons for this:

If it shows poorly on free channels (central TV), but the paid package shows without interference, then this is a problem with the equipment and you need to contact your Tricolor TV dealer.
If all channels are poorly displayed or it says that there is no signal, then you need to visually check the integrity of the cable and the dish, and also pay attention to whether new obstacles have appeared opposite the dish (usually trees and other plants). Short-term interruptions in reception during bad weather are also possible, but this does not mean that as soon as clouds appear in the sky and your TV shows poorly, then this is normal, it means that your dish or other technical problems with the dish, contact your tuner to solve these problems.
If you cannot identify and eliminate the cause yourself, then contact your Tricolor TV dealer for help.

General freezing of the 8300 series receiver If the receiver often freezes, then most likely it has installed old firmware(you can find out the software version by going to the menu, then conditional access). New and stable version: 1.0.157. To reconfigure the receiver and update the software, contact your Tricolor TV dealer for help.

General freezing of equipment of any series Most likely, the receiver simply needs to be rebooted. To do this, unplug it while it is on and turn it on after a couple of minutes.

If none of the listed methods resuscitation did not help you, then all you have to do is contact your Tricolor TV dealer