Laptop mouse does not work. What mice are used when working with laptops? Computer mouse driver incompatibility

One of the troubles that can happen when working on a computer is a frozen mouse. Agree, working in Windows using this manipulator is extremely convenient: by clicking the right or left key, you can switch from one task to another and manage all OS processes.

So this happened: cursor doesn't move, the system does not respond to key clicks. First, we determine the type of manipulator you are using. Let's see through which port - PS/2 or USB it is connected to your computer. In the first case, the mouse cannot be disconnected or connected using the so-called “hot method,” that is, while the computer is running, as there is a possibility of a short circuit.

Turn off the computer using the keyboard. Using the Ctrl+Esc combination, call up “Start”, select the “Shutdown” command and confirm it by clicking OK. Disconnect the mouse, connect it again and start the computer. If the manipulator started working, then the reason was a simple lack of contact.

USB mice can be hot connected and disconnected. But first of all, try restarting the computer - this often helps. Check on another computer to see if the mouse itself is working. If everything is fine there, the problem may be with the port of your system unit or with the software.

In the latter case, use the Win key to open the “Start” menu, and use the directional arrows, as well as the Tab and Enter keys, to go to the “Control Panel”. Select the “System” icon, then in the “Hardware” tab, activate the “Device Manager”, open the “Mouse” list. Call the context menu with the key combination Shift+F10, select “Delete” and restart the computer.

After booting, Windows will detect the new device and reinstall the drivers for it. Sometimes the mouse stops working due to a hardware conflict with new software or hardware. First we check this in “Safe Mode”. When rebooting, after a short beep, immediately quickly press F8. If the manipulator works in safe mode, remove the recently installed software and hardware and boot the system in normal mode.

It's good if System Restore is activated in your Windows. With this option, you will be able to select a date when the mouse was working normally and restore the OS to that point. You can also try to find out the source of the problem using the “Troubleshooter” built into Windows. Go to the “Control Panel”, click on the “Mouse” icon, use the Shift+Tab combination to go to the “Hardware” tab and launch “Diagnostics”. Use the Shift key to select answer options for the questions asked by the system. If this does not help, check your computer for viruses.

The article describes why a mouse on a laptop may not work.

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Many users, if not all, have encountered a situation where the mouse on their computer or laptop stops working. Moreover, for some it also happened that the laser mouse glows and shows all the physical signs of operability, but the cursor freezes at one point on the monitor and does not move during any mouse actions.

These problems can happen for a variety of reasons. In some cases, the user himself may be to blame, in others - software or hardware problems. In this review we will talk about the reasons why a mouse (wired USB, wireless, touchpad) refuses to work on a laptop.

What mice are used when working with laptops?

The mouse does not work on the laptop, but it lights up what to do. Why the wired USB, touch, wireless, built-in mouse on the laptop does not work reasons. How to make the mouse work on a laptop

As a rule, on laptops it is possible to use the following mice:

Wired mice are ordinary wired mice that connect to a laptop via a USB connector.
Touch panels (touchpad) are touch panels built into a laptop, which are also called a touchpad.
Wireless mice are no longer new to the digital technology market. Wireless mice that communicate with laptops through special receivers. One of them connects to the laptop, the other is built into the mouse.

Why don't touch, wireless and wired USB mice work on a laptop?

In this section, we will talk about the general reasons why all the types of mice described above may not work on laptops. Since these mice are connected to the laptop in different ways, but they all do not work the same way, the most likely cause of such a breakdown may lie in the operating system.

Most likely, the laptop does not see the mouse. In this case, the first step is to restart the laptop, which often helps solve the problem. If the problem cannot be solved, then you can do the following:

Go to " Control Panel»

The mouse does not work on the laptop, but it lights up what to do. Why the wired USB, touch, wireless, built-in mouse on the laptop does not work reasons. How to make the mouse work on a laptop

Next in the list, find “ device Manager»

The mouse does not work on the laptop, but it lights up what to do. Why the wired USB, touch, wireless, built-in mouse on the laptop does not work reasons. How to make the mouse work on a laptop

Then click on " Mice and other pointing devices»

The mouse does not work on the laptop, but it lights up what to do. Why the wired USB, touch, wireless, built-in mouse on the laptop does not work reasons. How to make the mouse work on a laptop

If the drivers are stable, you should notice a mouse connected to the laptop, for example, as shown in the screenshot.

The mouse does not work on the laptop, but it lights up what to do. Why the wired USB, touch, wireless, built-in mouse on the laptop does not work reasons. How to make the mouse work on a laptop

If instead the system shows an icon like a yellow exclamation mark instead of a mouse, then the laptop does not detect the mouse. You will need to reinstall the driver, preferably the latest version.

We understand how to solve this problem. Now let's talk about the reasons why different types of mice may not work individually.

Why doesn't the touchpad work on my laptop?

The mouse does not work on the laptop, but it lights up what to do. Why the wired USB, touch, wireless, built-in mouse on the laptop does not work reasons. How to make the mouse work on a laptop

If the touchpad on a laptop malfunctions, it may either work intermittently or not work at all. Let's consider the possible causes of such problems.

If, for example, the touchpad does not respond well to moving your finger across it, the mouse cursor disappears or moves irregularly, then most likely the touchpad just needs to be wiped. Dust getting on the touchpad is a very common phenomenon. Wipe off the dust with a wet and wrung-out cloth. Let the touchpad dry completely after this, as the touchpad may also not work well due to moisture (wet fingers).

In addition, it also happens that the touchpad does not work due to incorrect system settings. If your touchpad comes with a driver, feel free to install it. Typically, installing or reinstalling a driver will configure the hardware to default. After installation, you will need to restart your laptop.

Also, the touchpad may not work due to the fact that it is simply disabled. The touchpad can turn off either with your help or as a result of some system error, but you can turn it on again using the following methods:

Press two keys at the same time: one common to all laptops Fn and one from the top row: F1, F2, F3... Each laptop model has its own top key.
If your laptop has a button to turn on the touchpad, then check it
Install utilities (can be downloaded from the Internet) that are designed for the touchpad
Not every laptop can work with two mice at the same time. If you have connected a second mouse to your laptop, in addition to the existing touchpad, then disconnect it.

If all these methods do not help you in any way, then with a high degree of probability we can say that the problem with your touchpad is of a technical nature. In this case, you will have to go to a technician, since you are unlikely to fix the touchpad yourself.

Why doesn't a wired mouse work on a laptop?

The mouse does not work on the laptop, but it lights up what to do. Why the wired USB, touch, wireless, built-in mouse on the laptop does not work reasons. How to make the mouse work on a laptop

If a wired mouse is physically faulty, you can check this by connecting it to a computer or another laptop. Naturally, such a mouse will not work on any device, and it is best to change it.

But if the wired mouse is working properly and even lights up, then the reason for its poor performance lies in the laptop itself. To solve this problem you can use the following methods:

Connect the mouse to another USB port
Restart laptop
Reinstall drivers
Remove the mouse from the operating system and restart the laptop. When you reboot, the mouse will automatically reappear in the system.

Why doesn't the wireless mouse work on my laptop?

The mouse does not work on the laptop, but it lights up what to do. Why the wired USB, touch, wireless, built-in mouse on the laptop does not work reasons. How to make the mouse work on a laptop

Wireless mice may also refuse to work. In addition, mice are more capricious than wired ones. The reasons why they refuse to work may be the following:

The batteries are dead. In this case, the cursor on the monitor will move irregularly or freeze unexpectedly. It is best to replace the batteries with rechargeable batteries that can be recharged periodically.
The receiver is not working well. Connect it to another USB port
The manipulator hangs. Turn your mouse off and on again

If all else fails, then you will have to buy a new mouse.

Video: Why doesn't the mouse work on a laptop? static electricity

Video: What to do if the mouse on your laptop does not work??? (solution here)

If you are faced with a problem where the mouse on your laptop does not work, do not despair, because often the problem is not difficult to fix and you can do it yourself.

Many users, when problems arise with a computer mouse, prefer to contact workshops, and most often, due to the relatively low cost of budget models, they simply buy a new one.

Don’t rush to go to the store, take a little time, and we’ll tell you what to do if the mouse on your laptop doesn’t work.

There are not many reasons why a computer mouse does not work, but initially you need to decide on the initial data:

what type of control is used (mechanical, optical)?

Connection method to laptop (wired, wireless)?

What interface does it use to connect to the computer (PS/2, USB)?

What to do if a wired mouse does not work?

However, the thing to keep in mind here is that a USB mouse, unlike a PS/2 mouse, is a plug-and-play device. What does it mean?

Based on the main concept of Plug-and-Play devices, they do not require additional configuration/

The operating system automatically, on the fly, recognizes objects and makes changes to the overall configuration.

Thus, in the case of a USB connector, configuration changes will be made automatically without the need to restart the laptop, and in the case of a PS/2 connector, a reboot is not necessary.

If all else fails, try rebooting regardless of the interface you are using.

In some cases, this method is effective and efficient.

Also try removing the USB mouse, rebooting the laptop, entering your username and password to enter the operating system, and only after loading, insert it into one of the USB interfaces.

Next, you should try changing the connection interface on the laptop; perhaps one of them is not working correctly (“burned out” or frozen), this is a fairly common reason, perhaps the most common among the rest.

The ideal option would be when you have the opportunity to replace the mouse with the same one, in whose performance you are 100% sure.

In this case, the working model should be inserted into the slot in which the current one is installed.

Remember the difference in interfaces described above and if you install a device with a PS/2 interface, do not forget to restart the laptop.

It's also a good idea to test your mouse to see if it works on another computer, not necessarily a laptop.

Everything is simple here, if you insert a working device into the laptop and it does not work, the problem is definitely in the laptop.

If your mouse does not work with a laptop, but works on another computer, the problem is again with the laptop.

In some cases, the mouse may not work correctly, which manifests itself as slow cursor movement or periodic lack of communication with the mouse.

Static voltage as one of the reasons for a non-working mouse

In some cases, the device may not work as a result of static charge accumulation. Also, quite often, USB interfaces burn out for this reason.

Note that this problem is typical for both wired and wireless mice. The solution to this problem is to remove the existing static voltage.

To do this, follow the steps below:

Turn off your laptop.

Press and hold the laptop's power button for at least 30 seconds.

Install the battery.

Turn on the power of the laptop by connecting to an electrical outlet.

Turn on the laptop, go into the operating system and check the functionality of the mouse.

What to do if your wireless mouse doesn't work?

The first and most common reason why a wireless mouse refuses to work is dead batteries. .

To test this thesis, insert other working batteries into the wireless mouse.

Please note that the batteries may not be completely discharged and may even work in other devices (such as the remote control), but the mouse will not work.

In some cases, wireless mice may freeze.

In order to get it out of this state, use the special mouse on/off button - turn off the mouse and turn it on again after a few seconds.

As a rule, this button is located under the mouse, in some cases it is represented not by a button, but by a lever.

06.03.2017

On laptops, both a regular touchpad (built-in touchpad under the keyboard) and an external mouse, which is connected either through a wire or without it, through a special receiver that is inserted directly into the laptop, can simultaneously function.

Usually one device fails or does not work well. But in rare cases it happens that both do not work. Let's look at the causes of the breakdown and their elimination.

Causes of failure

What can affect the operation of the touchpad:

External pollution. You may have previously spilled liquids on the panel or may not have cleaned it for a long time. In this case, it is enough to walk over the touchpad with a slightly damp cloth and then wipe it well with a dry one;
Work with wet hands. Some touch panels may not respond correctly to touches with wet hands;
Software failure. Usually happens on laptops with an old or incompatible version of the OS (the latter is usually installed by the user), the problem can only be solved by installing drivers from the manufacturer’s official website, but the necessary drivers may not be available (especially if the laptop and/or OS are outdated);
Incorrect settings. Usually in these cases the touchpad works, but not as the user would like. The problem can be solved by simply changing the settings;
Mechanical damage to the touchpad or the cable connecting to the motherboard. In this case, only a service center can help.

Wired mouse malfunction:

Mechanical damage to any element of the mouse and/or wire. In this case, only replacing the manipulator can help;
Damage to the USB port where the cord is inserted;
Software incompatibility. To normalize the operation, you will have to delve into the laptop settings, perhaps also download drivers for the mouse;
Incorrect settings or their failure. Refers to software problems. In this case, the mouse works, but behaves inappropriately during operation.

Why a wireless mouse may not work:

The batteries/accumulator are low;
The USB connector where the signal receiver from the mouse was inserted was broken;
The mouse itself and/or the receiver is broken. In this case, the mouse can only be completely replaced or taken for repair;
Driver problems. In most cases, the OS independently installs the necessary drivers when connecting the manipulator. If this does not happen, then it will work incorrectly or not at all;
The settings have gone wrong. In this case, the mouse works, but the quality of its work leaves much to be desired.

Method 1: Fix touchpad problems

To begin, wipe the panel with a slightly damp microfiber cloth and then wipe dry. Due to accumulated dirt, the device may not operate correctly. Before you start cleaning the dirt, turn off the laptop, and after cleaning, wait until the touchpad is completely dry.

If the touch pad under the laptop keyboard stops working, the reason may be that it is disabled. Perhaps you previously connected another pointing device to your laptop, which caused the system to disable the touchpad (this happens in some models) or a software glitch occurred. To reconnect the device, use the key combination Fn+(F1-F12). Depending on the laptop model, either a crossed out miniature of the touchpad or just a touchpad will be drawn on the desired F-key, or just a touchpad; sometimes there is a variation with a touchpad and a handle.

Troubleshoot using a built-in feature in Windows (not just for the touchpad):

If the methods described above did not help restore normal operation of the touchpad, then it is recommended to contact a service center, because Most likely there is a breakdown of the motherboard and/or cable.

Method 2: fixing the connected mouse

To check if the mouse is working (regardless of whether it is wired or not), simply connect it to another computer/laptop. If the manipulator still does not work normally, then it must be repaired or replaced with a new one. Provided that it worked fine on another device, problems should be looked for in hardware compatibility.

To get started, you can follow these two simple steps:

Connect the wire from the mouse to another USB input. There may be some problems with the input to which the mouse is currently connected.
Restart your laptop. There is a possibility that some kind of failure occurred in the system due to which the mouse stopped working or began to work worse.

If this does not help, then move on to more complex manipulations with the system. For example, you can update drivers. To do this, use the step-by-step instructions from the first method, with the exception that you need to find the connected mouse, not the touchpad.

As a radical way to solve the problem, you can do this:

Go through V "Device Manager".
At point “Mice and other pointers” find the mouse you need. As a rule, the name contains the name of the mouse manufacturer and/or “Compatible mouse”.
Right-click on it on the touchpad and select "Delete".
Reboot the system and connect the pointer again. In this case, the system will again try to recognize the manipulator and there is a chance that it will work normally.

You can also delve into the mouse settings, but this will help provided that it is not working correctly:

In the case of a wireless mouse, it is recommended to check whether the batteries/battery are discharged. Just insert new batteries into it or charge the battery. If the problem is not solved, then follow all the steps listed above. If they don’t help, then the mouse will have to be replaced.

Conclusion

When using both the “native” touchpad and connected manipulators, problems sooner or later arise. Over time, the performance of any device deteriorates, so it is recommended to replace old equipment with new, more advanced ones every few years.

The most convenient way to work in a multi-window Windows environment is to use the mouse, or mouse, as it is commonly called. A couple of right and left key presses makes it possible to use all context menu commands, switch between tasks and manage system processes. Therefore, failure of the mouse can seriously complicate the user's work.

If the mouse is connected to the system unit via the PS/2 connector (the round socket on the rear panel, next to which there is sometimes a picture of a mouse), it cannot be connected and disconnected in a “hot” way, i.e.

when the computer is turned on. A short circuit can occur, to which PS/2 ports are very sensitive. If you see that the cursor does not move and the system does not respond to mouse keystrokes, turn off the computer using the keyboard. To open the Start menu, press Ctrl+Esc or Win. Use the "down arrow" and Enter keys to select the "Shutdown" command and confirm the shutdown request by clicking OK. Disconnect the mouse wire from the port and carefully, being careful not to bend the electrode pins, reconnect it - perhaps the problem is a lack of contact. Turn on your computer. If the mouse works, it means you did everything right. The USB ports are designed for hot plugging. However, if a mouse connected via USB does not work, still turn off the system unit before changing the connector - rebooting may help. If the problem persists, check the mouse on another computer. If the cursor moves and the keys work, the port on your system unit may be faulty or there are problems with the software. To identify the source of the trouble, alternately connect known-good mice to the computer via PS/2 and USB ports. Usually you do not need to install special drivers - standard Windows utilities are also suitable. If no device works, most likely there is a problem with the software. Using the Win keys, directional arrows, Tab and Enter, from the “Start” menu, go to the “Control Panel”, activate the “System” icon, in the “Hardware” tab, click “ Device Manager", then expand the "Mouse and other pointing devices" list. Use the combination Shift+F10 to call up the context menu and select the “Delete” command, then reboot. The system, having detected a new device, will reinstall the drivers for it. If you connected new equipment or installed a new program, the reason may be a hardware conflict. Log into the system in safe mode when it boots in minimal configuration. To do this, restart your computer and press F8 after a short beep. In the boot mode menu, select “Safe Mode”. When the system asks you to continue working in this mode, answer “Yes”. If the mouse works fine, remove the new hardware and software. Boot into normal mode. If your system has System Restore enabled, try selecting “Boot Last Known Known Configuration” from the mode selection menu. The system will offer you several system restore points to download. Choose the one closest to the time when the problems started. If the attempt fails, try a different date. There is another way to enter system recovery mode. When rebooting, select the “Safe Mode” option, but answer “No” when asked by the program to continue working. You will then be prompted to select a restore point. Windows OS has a built-in “Troubleshooter”. To launch it, go to the “Control Panel” using the keyboard and expand the “Mouse” icon. Go to the “Hardware” tab using Shift+Tab and click “Diagnostics”. To run diagnostics, use the “Next” button. To select an answer to the system questions, press Shift. As a result, it may be possible to find out the reason for the malfunction. If these methods do not help, check your computer for viruses. Download the free AVZ4 program and deploy it to a flash drive. Press Win+R and enter the command F:\AVZ4\avz.exe into the “Open” window, where F: is the name of the removable disk in the system. Start scanning. If the mouse works but freezes from time to time, right-click on an empty space on the screen, select the “Properties” option and go to the “Options” tab. Click "Advanced" and select the "Diagnostics" tab. Move the Hardware Acceleration slider one notch to the left and confirm by clicking OK.

The problem when the keyboard on a computer or laptop does not work is not uncommon. This situation is faced by both beginners and experienced users who have been working on a computer for many years. Let's figure out how to find a solution to the problem when the keyboard stops working, the keys stick or does not respond to pressing.

What could be the reasons for the breakdown and their solutions?

If the keyboard doesn't work

Windows is loaded, but the keyboard does not respond to your commands. There are only two reasons, hardware and software. Moreover, the first one occurs much more often, and can be solved by simply replacing faulty equipment.

Checking the keyboard

To identify the source of the trouble, alternately connect known-good mice to the computer via PS/2 and USB ports. Usually you do not need to install special drivers - standard Windows utilities are also suitable. If not a single device works, there is most likely a software problem.

Using the Win keys, directional arrows, Tab and Enter, from the “Start” menu, go to the “Control Panel”, activate the “System” icon, in the “Hardware” tab, click “Device Manager”, then expand the “Mouse and other pointing devices” list . Use the combination Shift+F10 to call up the context menu and select the “Delete” command, then reboot. The system, having detected a new device, will reinstall the drivers for it.

What to do if the keyboard and mouse do not work at the same time?

Why doesn't the keyboard and mouse work on my laptop? - This is another, fairly common malfunction, which happens quite often in the event of an unexpected failure in a south bridge laptop.

Very often the south bridge burns out in such a way that absolutely everything in the computer works except these above-mentioned devices.

But sometimes it happens that the laptop stops turning on altogether, or stops responding to the power button, precisely when the same south bridge in it burns out.

Wipe the rubber with a dry cloth, and the keyboard itself can be wiped with a damp cloth.

When disassembling the keyboard, it is important for novice users not to forget where all the keys were. In order not to get confused about the location of the keys, you can find a photo on the Internet that will be identical to your keyboard. Also, when disassembling, you can put the keys on the table in the order they were or take a photo with your cell phone.

In case you need to update the driver, go to the Internet. On the manufacturer's official website we find the downloads section, where we find the name of your device model. Download the installation file for your operating system, and then double-click to install.

Non-standard reasons

If these methods do not help, check your computer for viruses. Download the free AVZ4 program and deploy it to a flash drive. Press Win+R and enter the command F:\AVZ4\avz.exe into the “Open” window, where F: is the name of the removable disk in the system. Start scanning.

Now you need to unscrew all the fasteners: that is, the screws.

Then very carefully remove the top part (along with the keys) and set it aside.

After this, we see the dirty surface of our keyboard film.

We take alcohol and a piece of cotton wool, begin to wipe the film, and at the same time clean out absolutely all “useless” minerals.

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If the keyboard does not work on a Windows 7 computer even after cleaning, then the problem is with the electronics!

Today it is impossible to imagine a modern person without a computer. We are happy when our “friend”, as the PC is called, works and does not create problems for us. For experienced users, fixing this or that problem is not difficult, but for beginners it is practically a disaster. Today we will try to solve one of them: “the mouse does not work on the computer.” Without it, the functioning of the computer is lost.

A manipulator (popularly simply a “mouse”) is necessary for comfortable control of a PC. It is much easier and more convenient to perform any operations with it than with just a keyboard. Ease of use - just one click on the right or left side of the key gives us the opportunity to execute all the necessary commands. And also the ability to switch between tasks and manage system processes.

In order not to complicate the work of beginners, you first need to eliminate the most popular and possible faults.

Reasons why the mouse does not work

1. Check the functionality of the mouse itself.

We reboot our PC - often not all processes start the first time.

Check its functionality on another computer.

If the model is wired (USB or PS/2), you need to check the integrity of the cable and plugs.

In the case of a wireless model, make sure the battery is charged.

If after these manipulations the “animal” does not work, then we proceed to the drivers.

2. Checking the availability and compliance of drivers.

They serve as a connecting bridge between the PC and the mouse. For further checking, if the mouse is not working, the buttons on the keyboard will always help: Tab, Win, shift + F10, arrows.

Go to " Control Panel" and select " device Manager».

Find the icon " Mouse and other pointing devices».

On the contrary, to the left we are looking for a small yellow triangle with an exclamation mark inside.

Click on it, our menu has expanded.

We'll see" HID - compatible mouse" Right-click and a menu will open that says “ Update driver».

Very often such a malfunction occurs, but it is not always possible to eliminate it using this method.

Then we do the following: we need to find drivers from the manufacturer ourselves, purely for our PC. In the search engine, we indicate the name of the company without the model, and add support. The official technical assistance website of this particular manufacturer will appear in the search results. You need to go and find the driver for the desired mouse model, download and install.

3. One of the mouse keys does not work.

Carefully disassemble the mouse and look inside.

The microphone (small button) may break off; if it cannot be repaired, we buy a new one.

Check to see if any debris has gotten under the buttons or on the sensor (for optical models).

Mechanical failure of the pressing mechanism.

4. The mouse wheel does not function.