Why does the basic tricolor TV package not work? Tricolor TV TV guide does not work

It is not always possible to pay for the work of channels on time. And if you are a Tricolor TV subscriber, then when the paid period expires, you can only watch ten free channels.

However, what to do if in such a situation viewing even basic channels is not available (usually a window with the phrase “no signal” just appears)?

Tricolor TV users begin to worry, sometimes even looking for repairmen to sort out the “breakdown.” If you encounter such an abnormal phenomenon, do not worry. You can even fix this yourself.

First of all, you need to fully diagnose the device, check all components. Because very often the cause of such a problem is only an incorrectly connected cable - this way you can quickly and independently correct the situation without needing outside help.

Mandatory check of system operation on Tricolor

For such cases (when there is some kind of system failure), a reboot is provided. So it's better to restart the device first. Perhaps after this it will begin to work properly. You need:

Turn off the system completely.
Wait five to ten minutes.
Connect to power supply and turn on the device.

Often, after these actions, system failures disappear.

If rebooting does not help, you need to check whether the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when you turn it on, the “no signal” window suddenly pops up. For what reasons could this happen?

If even the information channel Tricolor TV does not function when you turn on the TV, then most likely there is a problem installed settings. In such a situation, the most in a simple way Fixing crashes is to reset the settings to those set by the developer himself. With this function, the signal will be restored, so the TV channels will work again.

How to reset user settings

The function of resetting settings to those set by the developers themselves is one of the most useful functions, since it can be used to fix a variety of system failures.

To use this option, you must follow these steps:

After you confirm the reset, the receiver will begin rebooting the system, and all settings will return to what they were automatically set before you made the changes.

Very often, this option allows you to completely get rid of system failures. So the boring phrase “No signal” is replaced by pleasant images of an HD TV channel.

However, now for normal operation TV channels, you need to configure the channels by requesting auto search. So Tricolor TV itself will search for everything you need, and you will only need to save the TV channels.

Very often, in cases where the period of paid work ends, the system automatically basic channels are sent to the bottom of the list. For most subscribers, they appear starting from the one hundred and first TV channel.

The Tricolor TV info channel works, but the basic ones don’t

Less often, subscribers experience such things as information channel works, but the basic ones do not turn on - when you try to view them, the “No Signal” window pops up. Most often, this problem appears due to the fact that the subscriber did not indicate his data or did not install the smart card correctly, which is why the receiver cannot see it.

How to provide your details

In the case where the failure is caused by unspecified data, the situation is not so difficult - you just need to confirm them. And you can do this in two ways:

What to do if the data is confirmed but the channels do not work

However, it is quite possible that the phrase “No signal” was provoked incorrect installation smart cards, which is why the receiver simply cannot read it. You can check this version as follows:

Open menu
Find the option called "Conditional Access".
Find and navigate to the DRE module.
Here, find the value of the card ID, which must necessarily correspond to the card number (indicated on the smart card installed in the receiver).

If after the transition you cannot find the value of the card, then your receiver simply does not read it. Don't worry, in such a situation you just need to ask the support center for a replacement card.

Why doesn't the basic package work?

Phrases like “No signal” and “No access to channels” may also pop up due to the fact that the company has simply changed the package of free channels and the price for the services provided.

Do not forget that every company changes the cost and range of its services from time to time, including Tricolor TV. Changes were made to it in 2015 tariff packages HD. For example, if you previously used the services “Optimum”, “Maximum HD” and others, now you are on automatic level switch to another tariff - “Unified.

In addition, Tricolor TV has completely reviewed and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package that costs six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD channels for one thousand two hundred rubles. This cost is established for both obsolete and current equipment.

However, there are some differences. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need to pay six hundred rubles, and for nine months you need to pay nine hundred rubles.

Keep this in mind!

In 2015, the Tricolor TV company officially announced that if the period of work paid for by the subscriber expires, then there is no guarantee that he will be shown free channels in HD quality. Previously, their essential functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the contract.

So keep in mind, if you have not paid for the work of TV channels on time in the amount of one thousand two hundred rubles, then it is quite possible that you will not be able to watch even free channels, since when you turn them on, a window will pop up with the phrase “No signal.

Software update problems

This is also the reason why tricolor does not show free channels.

In cases where subscribers do not conduct timely update software, Tricolor TV does not guarantee proper operation of the system. Therefore, in order to avoid problems when viewing channels, it is recommended to regularly update the software.

Because of this, problems arise when watching not only free, but also paid channels when the payment period has not yet expired. So don't forget to update your software when new software comes out.

For many small towns, villages and towns in Russia, satellite television has become essential today necessary service, which gives access to tens and even hundreds television channels Russia, CIS countries and the world.

The Tricolor company provides high-quality digital broadcasting a number of programs, so its proposals are in demand and relevant for many residents of Russia and neighboring countries. But sometimes broadcasting problems still occur, the signal disappears and the image disappears. Why doesn't Tricolor show? Let's figure it out.

Objective reasons why Tricolor does not show

The most common reasons why Tricolor does not show or shows poor quality may be:

— an error in choosing the power of the repeater, due to which the signal transmission deteriorates in bad weather conditions - during rain, snow or fog;

— poor setup home receiver during installation;

- damage to the home cable between the TV and the antenna;

— the formation of ice on the antenna, which impairs signal reception;

— carrying out preventive maintenance on the repeater.

All these cases can be easily corrected technical service companies.

Causes that are easy to eliminate

Sometimes users complain that not all channels are available for viewing. In this case, you should carefully review the list of channels included in the package you paid for. You may need to pay extra for some individual channels.

Sometimes the lack of a picture on the TV screen is explained by simple inattention - for example, an incorrectly inserted access card. Once the card position is corrected, the image returns.

Sometimes the receiver itself acts as an obstacle: in the event of voltage fluctuations in the network, it may spontaneously turn off or exit the signal reception mode. Simply turning the receiver off and on often returns it to working condition.

If all the checks did not produce results, and the code “8888” or “” appears on the receiver screen, you should contact technical support.

"Tricolor" does not show after payment

It is possible that after payment you should activate previously disabled channels. To do this, you need to go to your user account and order activation codes to be sent. Having received the codes, you must enter them, indicating the subscriber DRE number ID and service agreement number.

Maybe, activation will occur not immediately, but after a few hours, so you need to leave the receiver turned on on a scrambled channel and wait.

Free Tricolor channels are not shown

Sometimes the problem is that the free Tricolor channels are not shown. In this case, the receiver is left on the free TV channel "Russia 1" for about 9 hours.

During this period, settings are usually restored, and free channels appear in the broadcast schedule. If this does not happen, you should contact the technical support service, telling them your subscriber number DRE ID and service agreement number.

When the message “No Signal” appears on the receiver’s display, try updating the channel list - very often this is enough to resume the show.

Re-tuning channels

A fairly common cause of failures in the display of individual channels is distortion of the antenna settings due to gusts of wind and other similar phenomena. In this case, you can try to re-tune the channels yourself. To do this you should:

— take the remote control and go to the receiver menu;

— select channel search;

— start a range scan to search for available channels.

If all of the above does not lead to the resumption of the display of TV programs for the Tricolor-TV package you paid for, you should contact the technical support service of the Tricolor company and call a technical specialist to troubleshoot problems.

Despite highest quality provision of services, it is impossible to completely avoid situations when Tricolor TV does not show. Naturally, every connected subscriber would like to avoid difficulties with watching their favorite films and TV shows, but if the broadcast has already been interrupted, it is necessary to quickly resolve the problem.

Often, if you seriously think about what happened, you can cope with difficulties on our own. Users only need to understand the reasons for the disappearance of the signal and carefully follow the instructions below. And in the most severe cases, when you cannot do without the support of a professional, you can call contact center and get useful advice from the support operator.

Possible reasons

The easiest way to find out why channels are not shown on Tricolor TV is to look at error messages. But, if they are not there, the causes of trouble may be:

incomplete registration on the official website;
insufficient funds in the subscriber’s personal account;
incorrect rotation of the antenna;
bad weather or interference that prevents you from receiving a signal from space;
equipment failure;
outdated technology unable to support high-quality signal processing;
the need to update the software.

Clients of the satellite company can cope with each of the listed troubles without specialists.

Why doesn't Tricolor TV show?

When faced with a lack of channels, the first thing you should do is make sure that the equipment you are using is registered on the provider’s website. To do this, you will have to call the support service and check whether registration is completed today. You may just have to wait to watch TV channels.

Additionally, you should make sure that the packages the viewer needs are paid for. Check this fact You can do this in your personal account, which is available to every client of the satellite company. If necessary, users will have to pay for the television package that suits them and wait until the money is credited to their personal account.

Tricolor does not show all-Russian channels - what is the reason

Cases where the subscriber has lost his or her federal channels, including First, Match and other public broadcasts. In situations where Tricolor does not show all channels, you need to make sure that the channel owners or provider have not planned current time preventive maintenance or scheduled maintenance.

If this is not the problem, it is worth considering whether the satellite company has terminated the contract with the user. You can check this by calling support.

Cases where difficulties are caused by bad weather or poor positioning deserve additional attention. satellite dish. A logical solution to this difficulty would be re-tuning antennas and removing all interference that interferes with signal reception.

What to do when the Tricolor does not show

Another cause of trouble that can interfere with the display of some TV channels may be technical glitch. In such situations, you should simply reboot the console. If this does not help, you need to reset the receiver to factory settings.

After this, if such a need persists, you need to make sure that the receiver has latest update. To do this, you need to look at the settings menu, see current version firmware and compare it with what is offered on the provider’s official website. Possibly installation current update will return access to your favorite programs and series.

If access could not be restored on your own

In the most difficult cases, when it is not possible to figure out why the Tricolor does not show, all that remains is to use the help of specialists. To do this you can:

call 88005000123;
contact via WhatsApp or Viber using contact number +79111010123;
calling on the Internet via the website or Skype;
by submitting a request for assistance at official portal companies.

In any case, to get qualified assistance, subscribers will need to describe the situation in detail, indicating what they see on the screen, what messages appear when problems arise, and what exactly happened before the broadcast was interrupted. Additionally, personal data of the applicant may be required so that operators can verify that this is a real client of the satellite company.

Every satellite TV user periodically faces the need to download new software from the satellite. It is assumed that this operation will improve the performance of the receiver and the broadcast quality of TV channels. But it also happens the other way around - after the update, Tricolor does not work, TV channels disappear, numbering errors occur, etc. Let's try to deal with the most frequent problems and consider options for eliminating them.

Most common problems

Most often, satellite TV users complain that after downloading new software, the following problems arise:

does not show multiple channels;
there is no broadcasting on all channels;
sound doesn't work;
The receiver does not see the smart card.

It is unlikely that it will be possible to accurately determine the causes of these failures without additional testing of the equipment. But there is one option that is recommended to be worked out first.

Incorrect software download

The main rule for flashing a set-top box, no matter from a satellite or from another source, is not to turn off the equipment until the new software is installed. Otherwise, a Tricolor TV update error occurs, which can lead to any of the above failures.

Therefore, if one of the following situations occurs during the download of new software:

voltage drop in the power supply network;
emergency power outage;
turning off the receiver due to user error;

you should repeat the firmware download process. Before doing this, it is recommended to reboot the power supply. This usually resolves most problems.

Instructions for restoring broadcasting

It happens that, even despite the correct download of the software, Tricolor does not show after the update.

Important! If the set-top box produces some kind of error with a number, you should first take steps to eliminate this particular error.

Independent channel search

Tricolor devices have a built-in function automatic search channels. If, as a result of downloading new software, the user lost broadcasting on all frequencies, this is the one that should be used first. To do this:

go to the equipment menu;
go to the “Applications” or “Settings” section;
select the “Settings Wizard” item;
launch auto-search for channels;
wait for the list of found frequencies to appear on the screen;
save the output list.

Important! This method can help if, after an update, Tricolor TV does not show channels on all frequencies or only some of them do not work.

Resetting the receiver

If the method described above does not help, you can try resetting the set-top box to factory settings. By the way, this method helps quite well with most numbering errors and if the receiver refuses to read the smart card.

To roll back settings you will need:

open the receiver menu;
go to the “Applications/Settings” section;
find the item “Factory settings/settings”;
To confirm the operation, enter your PIN code.

After this, the receiver will automatically reset the parameters installed on it. The user only needs to wait until the device reboots, and then set the necessary settings again.

Important! If the Tricolor does not show channels after the update, and even rolling back the settings did not help get rid of this problem, we recommend contacting the dealer from whom the receiver was purchased, or service center companies.

What to do first

Before calling technical support satellite operator and complain about the lack of broadcasting, it is worth checking the most common causes of the problem. As a rule, subscribers remember them last.

Checking your account status

Perhaps the reason for the lack of broadcasting on all channels except federal ones lies in the fact that the TV service is simply not paid for. You can check this very simply on the official Tricolor website. To do this, just log into the subscriber and check your personal account balance. The link to the personal account is located in the upper left corner of home page site.

Important! Lack of payment may be the reason why Tricolor TV HD channels or some individual channels belonging to the same package are not shown. Perhaps the subscriber forgot to pay for this particular package.

If payment has been made in full, but the status of your personal account is negative, you should contact. It is quite possible that conditions have changed tariff plan with increase subscription fee, and the previously deposited amount is not enough. In this case, you will have to pay extra to the operator. Typically, after making cash Broadcasting is restored within a maximum of an hour. If this does not happen, it is worth checking whether the money has been credited to the account. This can also be done in your personal account.

Equipment check

Television malfunctions may occur due to problems with the subscriber's equipment. Therefore, if with personal account everything is fine, there are two things to check:

level and quality of satellite signal;
physical condition of the equipment.

The signal is checked by pressing the i key on the remote control and evaluating the readings of the scales displayed on the TV screen. For normal TV operation, the readings of both scales must be at least 80%. A slight deterioration in communication is possible due to weather changes. Cloudiness and precipitation greatly affect the performance of the antenna. But if everything is normal with the weather, and the scale readings have fallen below normal, most likely the antenna will need to be re-tuned. We described in detail how to carry it out in the article about what to do if.

For evaluation physical condition equipment is checked:

integrity of all wires;
no debris in the antenna dish;
operability of all plugs and connectors;
tight fit of plugs to connectors.

It is also worth checking the functionality of the satellite operator’s smart card. To do this, go to the receiver menu and select the following sections in it: “Access”, DRE, “Smart card”. IN last section, the ID field should display the operator’s card number. The absence of this information there indicates that the card or the set-top box itself is faulty. In this case, you must contact the operator’s service center to repair or replace the equipment.

If there is more than one TV in the house

Most often, subscribers who have several televisions installed in their apartment are faced with the lack of broadcasting of any channel. Moreover, actual problem becomes if the TV receivers are connected to the antenna via a satellite splitter. With this type of connection, the equipment begins to conflict with each other, which is why some of the channels may disappear. This is easy to check - just disconnect all but one TV from the antenna to make sure that broadcasting has been restored in full.

Important! To avoid such problems, connect additional devices It is better to connect to the antenna through a converter with several outputs.

Problems after update

There are often interruptions in television broadcasting occur in the following cases:

subscriber installed at home new receiver instead of the old one;
The subscriber recently connected a new package of channels.

What to do if Tricolor TV does not show in such situations? It is quite possible to cope on your own, without technical support.

Crash after installing a new receiver

After replacing the set-top box with a new one, it must be registered on the operator’s website and reconfigured. Having connected and installed a new receiver, you should start searching for TV channels on it through the menu, and then save the found content. But even as a result of these operations, some channels may remain inaccessible.

Why doesn’t it show the encrypted channel on Tricolor TV if all the settings have been made correctly? The equipment may not have received activation codes from the operator yet. If more than a day has passed since the installation of the set-top box, you should request these codes again. To do this, go to personal account subscriber on the Tricolor website and click the “Send activation commands” or “Repeat activation commands” button. The button is located in the “My Services” section under the subscription agreement data.

No access to new package

If Tricolor TV stopped showing HD channels after connecting a new package, or broadcasting on channels belonging to new service, not available, the reason lies in the same activation codes. As a rule, the operator sends them automatically within 24 hours, directly to the receiver. But the equipment does not always have the ability to receive sent commands.

To help your set-top box accept required settings, you need to do the following:

turn off the set-top box and TV from the power supply;
after a minute, connect the equipment to the outlet;
wait for the console to load;
switch to one of the paid/newly connected channels;
wait from 3 to 8 hours.

You can turn off the TV. The main thing is that the receiver continues to work.

Important! These operations are absolutely necessary if error message No. 9, 10 or 13 appears on the TV when trying to watch some channels.

Also, activation codes must be updated if the TV displays a message that the channel is encrypted and unavailable for viewing. And the last one is the most common reason– the receiver was turned off for several days, for example, due to the absence of the owners in the apartment. As a rule, without regular use An identification failure occurs on the receiver, which causes problems with broadcasting.

Checking for software updates

The Tricolor company regularly updates the software responsible for the operation of the receiver. If the subscriber does not download these updates on time, some channels may disappear from free access. Therefore, if the measures described above did not have an effect, it is worth checking for updates. You can do this:

on the official website of the operator;
by going to channel 333.

After switching to desired channel, if there is newer software than installed on the client equipment, the system itself will offer. This process may take about half an hour. It is described in more detail in a separate article on our website.