Why can’t they call me on MTS? They can't reach me on the phone! Surprises from Megafon They can’t get through to MTS.
Every person has encountered the fact that when calling someone they heard a robot: “the subscriber is temporarily unavailable.” Short beeps may also be heard followed by the call being dropped. The question arises, Why can’t I get through to the subscriber?, if he didn't have to turn off the phone and his battery is fully charged. Let's try to figure it out.
Reasons why you can’t get through to the subscriber
There could be many reasons for this. The most common of them is a malfunction of the cell phone or SIM itself. The mobile phone could have fallen, gotten wet, etc. That's why it stopped working. The SIM card may fail as a result of demagnetization. This can happen if it is many years old, its chip is subject to frequent friction, the phone has several SIM cards installed at once, etc.
The second reason may be problems with the cellular operator's network. You've probably noticed yourself how communications are lost in elevators, basements, and outside the city. To understand why this happens, you need to know how the mobile network works.
Cellular network operation diagram
Each mobile phone operates on a specific frequency. The quality of the cellular connection depends on it. After you press the “call” button on your mobile phone, the signal travels a long way: base station, controller, switch, etc. The connection will not be made until the signal is received back.
Communication, in some buildings and far from the city, malfunctions due to the fact that a large number of obstacles arise on the signal path from your device to the operator’s base station (thickness of the earth, massive walls, etc.).
Additional reasons
You have probably noticed that on major holidays, such as New Year, it is very difficult to reach anyone by phone. This is due to the fact that during this period a lot of calls are made and the switch simply cannot cope with this load.
Cellular communications may be disrupted due to weather conditions. For example, due to heavy rain, snowfall, thunderstorm, hurricane. Also, mechanical reasons for subscriber unavailability cannot be ruled out. The optical cable may be damaged, the computers at the base station may malfunction, etc.
There is another reason for the subscriber's unavailability. On some tariff plans of mobile operators, the call cannot go through due to a negative account balance. You just need to add money and the connection will resume.
There may also be problems with the phone settings. For example, airplane mode may be enabled, forwarding to a disconnected phone number may be configured, or a subscriber who cannot get through is blacklisted. To fix this problem, simply read the instructions for use. There you will find detailed information on how to enable the necessary settings. Or just go to any communication shop and ask specialists to help you.
How to get rid of the problem
If you cannot reach the subscriber or the signal does not reach you, do not immediately panic and start calling the technical support of your operator. Try simply rebooting your phone. If this doesn't help, try searching for the network on your device manually.
If attempts to fix the problem on your own do not bring any results, you can contact your mobile operator. Explain everything to him calmly, without unnecessary emotions. If something happens on the telephone line, as a rule, it does not depend on the human factor. The task of the cellular operator is to provide communication services in such a way that they satisfy the client. Typically, system problems are resolved quickly.
Quite often, Clients contact our service center with complaints that no one can reach them. The reasons for the occurrence of such problems can be different and in such cases it is not always necessary to contact a service center. In this article we will look at the most common possible reasons why you no one can call on iPhone.
What to do if no one can get through?
Software settings
So, if often no one can reach you, you should first check your phone’s software settings. We'll tell you point by point where to look and what to do.
- Do Not Disturb Mode. This feature allows you to turn off incoming calls and notifications from all applications on your phone when the iPhone screen is locked. If the "Do not disturb" mode is active, the caller will not hear the connection sound and the call on his part will end, and a notification about a missed call will appear on your iPhone. You can disable the Do Not Disturb function in your phone settings or in the Control Center (crescent icon).
- "Show number" function. If it is disabled, you may experience problems receiving incoming calls. You can enable this feature in your iPhone settings: Settings → Phone → Show number.
- TTY mode. The TTY feature is intended for users with hearing impairments. If TTY mode is enabled, then the iPhone may experience problems with dialing in both directions (no one can reach you, you have problems with outgoing calls). You can also disable TTY mode in the device settings: Settings -> General -> Universal access -> TTY.
- Operating system system errors. In this case, it is impossible to establish the exact cause. If you have problems receiving incoming calls (no one can reach you), try resetting the network settings: Settings -> General -> Reset -> Reset network settings. After the reboot, observe the “behavior” of the phone. Very often, resetting network settings solves such problems.
iOS Errors
Resetting the phone settings does not always solve the problem, although the reasons for its occurrence may still be at the level of system files and the operation of the iOS operating system. If resetting the network settings does not help, you should probably do it after saving all the necessary information. In fact, this means that you need to reinstall the operating system and test the phone after that. You can perform the flashing yourself or by contacting us.
Incorrect operation of the SIM card / Operator settings
Also, quite often, problems with incoming calls to an iPhone can be associated with incorrect operation of the SIM card. To eliminate this, exchange the SIM card for a new one at the showroom or office of your mobile operator.
Hardware problems
If all of the above methods do not give results and no one can still reach you, the causes of the problem probably lie in the hardware problems of the iPhone. You won't be able to do this without contacting a service center. If the problem appears regularly and interferes with the full use of the iPhone, come to our service center. After diagnostics, our specialists will identify the true causes of the problem and offer solutions.
The “Do Not Disturb” function is enabled on the subscriber’s device
The Do Not Disturb feature makes the iPhone unavailable for calls from any number, but it can be activated and disabled automatically at a specified time (for example, at night), a detailed guide on setting the mode can be found here. When Do Not Disturb mode is active (an icon with a picture of the month appears in the status bar), the iPhone also answers incoming calls with short busy beeps.
Of course, there is always the possibility of missing a really important call, for example, from family and friends. To avoid such situations, you can make an exception for certain subscribers and allow them to dial on an iPhone that is in Do Not Disturb mode. To do this, you need to perform two operations:
1. On the page of the desired subscriber in the Contacts application, click “Add to Favorites”;
2. Go to Settings → Do not disturb → Call Allowance and check the box next to “From favorites”.
Why is it “busy” only on the first call on iPhone?
Another option that, in theory, allows you not to miss an important call in Do Not Disturb mode is called “Repeat calls”; you can enable it in the same menu Settings → Do Not Disturb (see screenshot above). In active mode, the function skips a call to the iPhone if this is the second attempt to call in the last three minutes.
Your number is blocked (blacklisted by the subscriber)
Blocking subscribers using the “Black List” is easy and quick (detailed instructions for working with this function can be found here and here), while marked contacts from the address book will not be able to call the user's iPhone
, immediately after a call on the handset short busy beeps will sound
. Thus, the “Black List” allows you to solve the problem with specific subscribers, messages and calls from whom you want to completely ignore.
Based on materials from yablyk
The load on mobile operator networks increases every year, resulting in various communication problems. Even now in places with good signal reception it is not always possible to get through. In addition, there are many other factors that can interfere with communication. We will discuss one of these situations further. The subscriber's phone is constantly busy - what does this mean and what are the reasons? We will consider general points that apply to all operators (MTS, Beeline, Tele2, Megafon).
Blacklist and Do Not Disturb mode
Modern devices are capable of emulating any action. A properly configured Black List completely excludes unwanted incoming messages and more.
What can be done to bypass it?
- Send SMS. Enable receiving a delivery report, and in the text of the message itself, ask the subscriber to remove the number from the list.
- Call from someone else's number. If calls do not go through from your phone, but do from another, then there is a high probability of being included in
- Use alternative communication channels: Viber, Skype, WhatsApp. You can write a message, make a voice call or video call.
We should also talk about setting up the Black List. Its flexibility depends on the specific model and manufacturer. Many manufacturers include a really large list of features in their products. For example, you can set up groups, allow incoming calls from phone book numbers, block calls from specific subscribers or groups at certain times, and much more. Even the arrival of SMS can be turned off. Smartphones can signal “busy”, “subscriber unavailable”, and the device can also pick up and hang up. And much more.
There are modes in the phone settings. Each of them has its own operating scenarios. In particular, when you select the “Do Not Disturb” option, incoming calls may not go through, giving the caller a “busy” or “subscriber unavailable” message, or they may go through, but without signals.
Often, phone owners do not know about activating these functions, or they are turned on, for example, by children. It is recommended to check the network settings, Black list, actions for groups, settings for specific subscribers and operating modes.
SIM card and phone
The possibility of damage cannot be ruled out. As a rule, the owner himself is interested in such a question due to missing important calls. This can be checked quite simply: using another SIM card and another phone.
If the problem is in the SIM card, then you need to go to the branch of the mobile operator and replace it with a new one. Don't forget to take your passport with you. If the problem is with the phone, then the cause may be damage to the card slot or a software failure. This is often observed when flashing the device. Installing an official ROM or visiting a service center will help restore normal communication.
Reasons why you can’t get through to the subscriber
There could be many reasons for this. The most common of them is a malfunction of the cell phone or SIM itself. The mobile phone could have fallen, gotten wet, etc. That's why it stopped working. The SIM card may fail as a result of demagnetization. This can happen if it is many years old, its chip is subject to frequent friction, the phone has several SIM cards installed at once, etc.
The second reason may be problems with the cellular operator's network. You've probably noticed yourself how communications are lost in elevators, basements, and outside the city. To understand why this happens, you need to know how the mobile network works.
Cellular network operation diagram
Each mobile phone operates on a specific frequency. The quality of the cellular connection depends on it. After you press the “call” button on your mobile phone, the signal travels a long way: base station, controller, switch, etc. The connection will not be made until the signal is received back.
Communication, in some buildings and far from the city, malfunctions due to the fact that a large number of obstacles arise on the signal path from your device to the operator’s base station (thickness of the earth, massive walls, etc.).
Additional reasons
You have probably noticed that on major holidays, such as New Year, it is very difficult to reach anyone by phone. This is due to the fact that during this period a lot of calls are made and the switch simply cannot cope with this load.
Cellular communications may be disrupted due to weather conditions. For example, due to heavy rain, snowfall, thunderstorm, hurricane. Also, mechanical reasons for subscriber unavailability cannot be ruled out. The optical cable may be damaged, the computers at the base station may malfunction, etc.
There is another reason for the subscriber's unavailability. On some tariff plans of mobile operators, the call cannot go through due to a negative account balance. You just need to add money and the connection will resume.
There may also be problems with the phone settings. For example, airplane mode may be enabled, forwarding to a disconnected phone number may be configured, or a subscriber who cannot get through is blacklisted. To fix this problem, simply read the instructions for use. There you will find detailed information on how to enable the necessary settings. Or just go to any communication shop and ask specialists to help you.
How to get rid of the problem
If you cannot reach the subscriber or the signal does not reach you, do not immediately panic and start calling the technical support of your operator. Try simply rebooting your phone. If this doesn't help, try searching for the network on your device manually.
If attempts to fix the problem on your own do not bring any results, you can contact your mobile operator. Explain everything to him calmly, without unnecessary emotions. If something happens on the telephone line, as a rule, it does not depend on the human factor. The task of the cellular operator is to provide communication services in such a way that they satisfy the client. Typically, system problems are resolved quickly.
Technical difficulites
As mentioned earlier, mobile communications are increasing in power, which leads to various glitches. Oddly enough, this happens all the time, even though popular operators (MTS, Beeline, Megafon, Tele2) are improving their equipment.
Technical problems are typical for major holidays - for example, New Year. During the chiming clock, everyone wants to exchange congratulations with loved ones, which happens at the same time.
During the holidays, the network of operators may be overloaded
The result is that the network is loaded, and the subscriber hears an annoying phrase in the speaker that the subscriber’s phone is busy and he needs to leave a message after the signal. The only option is to try to call again and again until the “winning attempt”.
SIM card, number, tariff
- on the website: select a new tariff, click on the “Switch to tariff” button on the page;
- in the MegaFon application or Personal Account.
- How to unblock a number?
- If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
- If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name. - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
- If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
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- How to get a new SIM card while keeping your phone number?
Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
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- How do I keep my number?
The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.
The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
- Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
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- How to renew the contract or change the number?
You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
The service operates in two modes:
- one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
- two-way mode: the caller will receive an SMS with your new number.
In any mode, you will receive an SMS with the number of the person who called your previous number.
The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.
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- What do I need to have caller numbers identified?
To do this, you have the Caller ID service; it allows you to determine the numbers of those who are calling you. The service does not require a connection and there is no subscription fee for it.
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- Why didn't I have a number?
The number may not be identified if the caller has the Anti-AON service activated. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be detected.
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To find out the name and conditions of the current tariff, go to your Personal Account and select the “Tariff” section or dial a free command * 105 * 3 #
You can change the tariff
You can switch to any tariff except the archive one. The cost of the transition is indicated on the page of the selected tariff.
When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid on the new tariff. The charged subscription fee is not recalculated.
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Services, options
- Go to the Balances section for service packages in your Personal Account.
- Open the Balances section for service packages in the MegaFon application.
- Set up the widget.
Use any convenient method:
Widget is an element of the MegaFon Personal Account application. It is not necessary to log into the application - the remaining minutes, SMS, megabytes, and Personal Account balance will be displayed on the screen of your smartphone.
To use the widget, install the MegaFon Personal Account application on your smartphone/tablet. For Android OS, the application must be installed in the smartphone memory, not in the SD memory. Go to your smartphone's settings and activate the widget.
The appearance of the widget and the number of balances that will be simultaneously displayed on the smartphone screen differ depending on the OS.
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Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
- Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
- Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account and in the “Services” section, select Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
- Check if you have the Mobile Internet service connected by typing the command * 105 * 4 * 4 #
- Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
- Reboot your device (turn it off and on).
- Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
- Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon store with an identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
To find out the address of the nearest salon, open the MegaFon application. - When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
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- How to top up your account?
Choose any convenient method:
- Top up your account from a bank card or e-wallet in the Payment section.
- On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
- Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
- If you can’t pay right now, use the Promised payment service.
- Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
- If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
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- How to stay in touch with a negative or zero balance?
- For what period can I get details?
You can order one-time details for one or several days, periodic ones for a calendar month, or receive a brief summary of all charges and payments monthly.
Your details are stored for 36 calendar months (even after termination of the contract).
If you have activated the “Periodic account detailing” service, then a detailed report is sent to your email once a month (approximately on the 10th of each month). You can receive the report the next month after connecting to the service.
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- free in your Personal Account or MegaFon application;
- free by e-mail;
- by mail, service cost - 100 ₽ per month;
- in the nearest salon, in this case the cost will be 50 ₽ for each day of the ordered detailing.
- Why may not all information be included in the details?
The subscription fee is charged in accordance with the Subscription Terms.
To find out which subscriptions are connected, go to your Personal Account, select the “Services and Options” section, the “My” subsection, which will display a list of subscriptions connected to your number
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- How to unsubscribe?
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- Can I listen to a recording of my telephone conversation?
MegaFon does not record subscriber calls.
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- How to set up call forwarding?
You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
If the established forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.
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- What is VoLTE technology and what is needed to use it?
The service is available to MegaFon subscribers at all tariffs and is provided both in the Home region and in roaming.
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- Your service has been automatically activated. S called me. You will receive a notification in the form of a missed call from the person who tried to call you, indicating the time and number of calls. The service is free.
- Activate the Who Called+ service. You will receive SMS notifications about missed calls or voice messages on your answering machine. When you connect “Who called+”, the “I was called by S” service will be automatically disabled.
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You have already activated the Zero Problems service, with which you can receive SMS, calls in the Home region and call toll-free numbers and 8-800 550-05-00 throughout Russia.
The service is activated free of charge and there is no subscription fee.
The service is available only in the Home region for 30 days from the date of blocking. Does not work in roaming.
To make a call with insufficient balance, use the Call at a friend’s expense service, and your interlocutor will pay for the call. Dial " 000 " and subscriber number, starting with " 8 " or " 7 ", For example: 000792ХXXXXXXX.
The service is valid only for calls to MegaFon numbers.
To credit a conditional amount to your account at any convenient time and continue to use mobile services, activate Promised payment by typing the command * 106 # . The service is paid.
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The detailed report contains all the information about calls, SMS, MMS and Internet access with date, time, duration and cost for a certain period. You can also find out information about roaming costs.
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You can get it in several ways:
In your Personal Account you can order details for the last 6 calendar months. Information for an earlier date can be ordered at the nearest salon.
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To find out who called you while your phone was turned off, out of network coverage, or while you were unable to answer, activate the Who Called+ service. You will receive an SMS about a missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.
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- For what period can I get details?
Emergency help
- How to call emergency services?
Single emergency number:
1 - Fire Department;
2 - police;
3 - emergency;
4 — emergency gas network service.
Emergency numbers:
Emergency - ;
Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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- What to do if your phone is lost or stolen?
Block the number.
Free blocking period - 7 days. Then the subscription fee begins to be charged. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please notify us as soon as possible. This is necessary so that a thief or person who finds your phone cannot use the money in your account.
Get a new SIM card with your old number.
Try to find the phone.
Contact the police and file a theft report. Your phone may be able to be detected.
If you've lost your iPhone or iPad, use Find My iPhone.
If you have lost your Android phone, use the device search function.
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- How to protect yourself from scammers?
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- How are emergency communications services provided?
- How to call emergency services?
Roaming
- How to use communication services when traveling around Russia and the world?
When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
- 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
- Personal account or MegaFon application;
- go to the MegaFon salon with your passport.
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- call the Help Desk at 8 800 550 0500 in Russia or +7 926 111-05-00 from anywhere in the world;
- write to the support chat in your Personal Account or the MegaFon application;
- go to the MegaFon salon with your passport.
- How to connect and disconnect services in roaming and spend less?
The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
When roaming, you do not need to change your mobile Internet settings.
Note!
Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
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- Why doesn't my mobile Internet work while roaming?
- There is not enough money in the account. Check your balance and top it up if necessary.
- The phone does not find the network.
Try restarting your phone and selecting the network manually. Go to the settings, find the “Network selection / Operator” item, select “Manual” or cancel “Automatic”. Select a network from the list provided. When the phone connects to the network, Internet access will appear. - In your phone settings, data transfer while roaming is disabled.
Go to settings and check if mobile Internet is enabled in roaming.
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The cost of communication services when traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #
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There is no MegaFon network in the Republic of Crimea and Sevastopol, so make sure before your trip that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
How to find out if roaming is enabled on your number:
You can find out the cost of services on the page or in the description of your tariff.
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- How to use communication services when traveling around Russia and the world?
- What to do if the mobile Internet does not work or the speed has decreased?
Owners of smartphones running Android OS often encounter situations where the basic functionality of the device malfunctions. So, a problem with the lack of connection to the mobile network and rejection of calls can arise for a subscriber of absolutely any mobile operator. The phone seems to be turned on and working without failures, but other subscribers cannot get through - the operator reports unavailability, and a busy line signal sounds.
It is important to solve the problem as soon as it is identified, otherwise there is a possibility of missing an important call.
Causes of the problem:
All the reasons why the phone does not receive calls can be divided into two categories:
- failures in the hardware or software of the smartphone,
- problems with the cellular network.
Among the most common reasons from the cellular network are:
Lack of coverage area. Despite the prevalence of mobile networks and the constant development of new communication transmission standards (3G, 4G, 5G), there are still places where the phone simply does not receive the network. Most often, the problem can be encountered in basements, in areas remote from populated areas. Solution to the problem - if the phone does not receive calls or ring, try moving the device in space, controlling the number of network bars on the screen.
Accidents in mobile networks. If the base station of the mobile operator in whose coverage area you are located is under repair or maintenance, the phone will receive calls every other time. You can wait until the work is completed or connect to another base station using special utilities for your phone.
Blocking a mobile number. The operator has the right to block a subscriber if he violates the rules of service, or if there is insufficient funds in the account. You can verify that you are blocked by calling the blocked number. Instead of the standard message “subscriber is temporarily unavailable”, the operator will notify about “temporary blocking of the subscriber”. You can find out the reason why the phone does not accept incoming calls from your operator.
Software problems
If third-party or malicious software is installed on the phone, or beta applications that are malfunctioning, the phone will drop incoming calls and other subscribers will not be able to get through.
Solution to the problem:
1. all suspicious applications from your smartphone.
2. Install on your phone, scan the device for viruses.
3. Remove blacklists or check the settings of blockers (such as Antinuisance for Android, Mr. Number, Should I Answer, etc.)
4. As a last resort, you can do it (keep in mind that when resetting, all personal data and downloaded files will be deleted).
Hardware causes of malfunction
Mobile Internet included
Quite a lot of smartphone users are faced with the fact that they cannot get through to them due to the activated mobile Internet function on the smartphone (most often due to connection to 2G networks). Solution:
If the phone does not accept incoming calls, these standards will allow you to simultaneously receive calls from other subscribers and surf the Internet.
Two SIM cards in a smartphone
This problem is typical for outdated phones, where there is only one module for receiving a radio signal. Despite two slots for SIM cards, while one card is online, the other is simply inaccessible. The only solution is to purchase a smartphone with two radio modules.
Problems with the radio module
Owners of absolutely any Android device may encounter this problem. The solution to the problem is to reboot the phone:
- Press and hold the device's power button for a few seconds;
- Wait until the smartphone turns off;
- Turn it on again after 10-15 seconds.
Another way is to enable/disable airplane mode through the Android settings or quick access panel.
Faulty SIM card or tray
If the SIM card is faulty, incoming calls will not work on the device. You can detect a breakdown in the following way:
- Try inserting the SIM card into another phone.
- If it receives signals, then the problem is in the SIM card slot.
- If the SIM card is not registered on the network on another device, contact the nearest mobile operator office and ask to replace the SIM card.
Problems with IMEI
If the current IMEI of the phone does not match the factory one, the smartphone may stop receiving mobile calls from other subscribers. Most often, the problem is encountered by users who independently flash the device from one OS to another.
- Determine the current IMEI code of your smartphone by dialing *#06#.
- Compare the number on the smartphone screen with the combination on the device box. If the box is missing, you can check the factory IMEI using the image under the device’s battery.
- If both codes match, the problem is not with the IMEI. If there is a discrepancy in the data, you should contact a service center to restore the device.
