iPhone feedback. iPhone support service in Russia phone number

Hello! Today we will complain. Really, why have they lost all fear at Apple? Can they do whatever they want? Not so! If necessary, we will go all the way to Tim Cook (CEO of the company)! Of course, it won’t be possible to communicate in person, Tim is a busy man - when should he have all sorts of conversations? But here email It is very possible to send - you must read and take action. Is he in charge after all or not?

Of course, these are all jokes and jokes, but really - sometimes you want to heartily “throw out” a few angry words addressed to: a service center, an application, a program, a game, and who knows how many other different comments there may be? Let's figure out how and, most importantly, where to write a complaint to Apple? Let's go!

Here are all the ways to leave a complaint and express your dissatisfaction.

Technical support

Actually, support operators do not only provide advice - through them you can leave a complaint about the service center, application, and in general everything that is in one way or another connected with Apple.

I can’t say how productive this method is - I’ve never heard of any drastic measures after contacting technical support. But your information will almost certainly be taken into account, which is not bad. Plus, the operators will always recommend some solution to the problem and will not leave you without advice. So call, write and chat.

How to contact support? I already wrote about this, so I won’t repeat it - .

By the way, at the end of the conversation, email a letter will arrive in order to evaluate the quality of service.

So if you are not pleased with Apple technical support in some way, then you can complain about it by interacting with this letter.

Leave a review about Apple and its products

Also a good option to pour out your soul. True, in most cases the conversation will be one-sided, because Apple warns on its official website:

Tell us about us. Select the desired review category (we read everything, but cannot respond in all cases).

Well, if they read, then we will write. You can leave a review:

About any Apple product (iPhone, iPad, App Store, iMessage, Mac, Apple Pay, Music, etc.). The choice is simply huge - there is almost everything.
About the company website.
About tools and errors during development software products(developer review).

How to do it:

The only negative is that you need to write in English. But you can always use some online translator, Truth?

Write a letter to Tim Cook

Now all the enemies will get what they deserve! We will not complain to anyone, but directly general director Apple. The most interesting thing is that Tim Cook periodically states that he reads absolutely all letters that he receives.

Of course, this is hardly the complete truth. Surely there is special people who work with such correspondence, and only the most important requests reach Tim.

But! This does not mean that you don’t need to write - there is still a result from such letters.

Firstly, it’s always nice to know that your complaint was sent to the most important person in the company.
Secondly, after some time an Apple employee may contact you and he will honestly try to solve the problem.
Thirdly, if you are very lucky, Tim will answer you personally. I don’t know what needs to happen for something like this to happen, but... you never know?

Where should I write? Here is the electronic one mailbox Tim Cook: [email protected]

Perhaps these are all the main ways to complain to Apple. But you need to remember about other options:

You can write to social media. For example, the same Tim Cook has an account on twitter (@tim_cook).
Questions about any application or program? Take advantage of reviews in the App Store! Developers often answer them.
And in the end, you are on the Internet. And this is a huge platform for expressing your opinion.

The main thing in all these complaints is to try to be correct, and not curse everyone left and right. We are cultured people. Is it true?:)

It is difficult to fully study all the intricacies of the operation of apple technology - there are many products and they all have different properties and settings. Therefore, sometimes even advanced users have minor questions that take too much time to resolve. In this case, Apple has its own technical support team - you just have to write to them.

It works 24/7, so you can ask for help anywhere at any time of the day. The main thing is that the Internet is stable, because in this material I will look at the fastest and effective option requests - online chat. You also need to know English, but first things first.

Apple recently updated its support page to make apple.com/support look nicer. Once on the page, immediately scroll down. Our goal is to quickly connect with specialists, so feel free to click Contact Support → Get Started.

First you will be asked about your location. The main thing here is to lie a little and choose United States. Well, or Russia in case of complete misunderstanding English language. If religious or any other canons do not allow you to do such a trick, then, alas, nothing will come of it - Ukraine is not on the list of countries. By the way, Russian technical support only provides online chat in 1 out of 10 cases, so I highly recommend making friends with a translator.

Then decide in which area you need help. In my case it's Apple settings ID - I don’t fully understand how to properly share purchases in the App Store with other users, so I select the appropriate item in the next menu. The same operation is suitable for other topics, but not always. Basically, technical support helps solve non-critical software glitches or simply tells you how to properly configure a particular function.

Next, you can choose the option to contact a specialist. Although only one will do - online chat. Just click on the icon and fill it out necessary information about yourself and within a couple of minutes its window will automatically open. Wait for the first message from the employee - it is always pleasant. For example, "How are you doing today?" or “All problems are solved - and yours will be solved. Tell me what happened.”

I have asked for help via chat more than 10 times - technical support has always responded clearly and to the point. Another advantage of this method is that you can ask a question of interest in a completely inappropriate topic. This happens when the online chat for the problem you are interested in is unavailable - you can simply write about it not working iPhone features in the MacBook support chat, and a specialist will redirect you to the right person. AND Have a good day still wishes.

In some situations with Mac, specialists may even ask you to download special program to view your screen. Like TeamViewer, but from Apple and super secure. And the employees won’t be able to do anything except show you where to click and what to do. It’s very convenient when you don’t understand anything at all - you just follow the prompts and that’s it.

By the way, if this option of contacting you does not suit you, there is an alternative - via Twitter. Just mention

Apple products, like no other devices, are accompanied by a powerful support service even after the sale. An extensive network is available to users service centers around the world, a huge application store (often free), various specialized communities, etc. What types of assistance can a consumer expect?

Guaranteed help

As for iPhone support, they are covered by free support technical service V telephone mode. It is provided for three months from the moment you purchased the phone (this is why it is important to keep the receipt and original box). The service's assistance includes: support if difficulties arise with setting up, installing the system and applications, iPhone connections to other devices. These are more like consulting services, because... Users are provided with recommendations for troubleshooting the listed problems when using a new iPhone. There are no restrictions on the number of calls - call at least ten times a day.

So technical iPhone support(and other devices) throughout Russia is available by calling 495-580-95-57. Calls and remote diagnostics are not paid for (during the above period after purchase).

Therefore, before contacting the service for advice, make sure that you still have the right to it. Follow the link to a special resource - checkcoverage.apple.com/ru. Before that, don't forget to look serial number phone. It can be found either on the packaging sticker or in the settings of the iPhone itself (in the device information section).

The conditions for providing free technical assistance by telephone indicate that telecom operators that are Apple partners can also provide customer consultation - if selling iPhone through its network of stores.

On the territory of the Russian Federation they support this service Beeline and Megafon. The company's attention to people with special needs deserves special praise. This is how it is provided special settings to contact services for visually impaired people. The American representative office even has a separate line specifically for users with hearing and vision problems.

Alternative escort

Another option for getting help is to contact the operator directly by calling the number in Russia: 8-800-333-5173 - customer support for the regional App Store.

Calls are accepted exclusively on weekdays - from 9.00 to 21.00. Here you will receive advice on the availability of the device you are interested in, its delivery period, you can place an order, etc.

When, for some reason, you cannot make a call to specified number, you can use the technical service tips: https://getsupport.apple.com/. In a large list of topics you can find detailed description the most common phone problems (as well as other Apple devices) and how to fix them.
If there are no ways to solve your problem in the list, send a request to the support service. Try to state the essence in as much detail as possible so that the company’s specialists can quickly find out the reason and contact you as soon as possible. You can leave a request using the link: https://getsupport.apple.com/GetproductgroupList.action?locale=ru_RU, sending your contact information email or phone number for details.

Communities

Do you speak English at a decent level? You can also visit the apple community Apple Support Communities. In it, users discuss problems with their iPhone in real time with each other, share with others their findings on how to solve them, and consult with specialist company representatives. Here you can pick up a lot of useful tips and immediately put them into practice, without tedious correspondence with services. In the service, correspondence is divided into subsections (applications, Internet, camera, calls, etc.) to make it easier to find the information you need.

The information presented in the community will also be of interest to developers of hardware, applications or iPhone accessories. You can get a lot of ideas to improve its performance or make it more convenient to use.

A good assistant for Apple product user groups is appleusergroupresources.com. You can find like-minded people all over the world. Share the features of using iPhones in different parts of the world. And this is important, given some restrictions introduced at the state level in a number of countries (in the UAE, for example).

As you can see, it is not at all necessary to cut off the phone number of service centers; there are plenty alternative options Identify and fix any iPhone problems. Therefore, even the end of the required three-month period is not a reason to be upset. Besides independent decision problems encourages the owner to learn more about the principles iPhone work. A lot of useful characteristics are revealed that he did not even suspect about, and not that he actively used. In any case, visiting the above resources will benefit you.

If there are serious software glitches or manufacturing defects, and no advice helps, then you should definitely ask for help from professionals. And now you know where to turn.

If you encounter a problem related to Apple technology or one of the Apple services, and it was not possible to solve it on your own or with the help of specialists, it’s time to ask for support from the company. How to contact technical Apple support We'll tell you in this manual.

Important: Before calling or writing Apple, make sure your device is still eligible for service and support. This can be done on a special page on the official Apple website, where you need to enter the device serial number and click “Continue”.

How to contact Apple technical support by phone

The most in a fast way Contacting Apple support is a phone call. Moreover, it is by telephone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.

Apple Technical Support Number: 8 495 580 9557

It is worth noting that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.