Samsung help online. Samsung Help Desk

The Samsung company is traditionally considered the “people's” manufacturer of high-quality and inexpensive household appliances and electronics. Samsung manages to produce all the latest achievements at very, very inexpensive prices compared to its competitors. Telephones, LCD and plasma TVs, photographic equipment, DVDs and Blu-ray players are an incomplete list of areas where Samsung successfully competes with more expensive brands.

Russia has long and deeply loved this company. Samsung has opened many service centers to provide technical support to its customers, where you can quickly repair your equipment. There are few breakdowns due to the fault of the manufacturer; mostly people deal with breakdowns of small household appliances. To find out which Samsung service center is closest to you, contact the company’s hotline. Operators will tell you the nearest address and, if necessary, help with the delivery of large equipment or help you call a technician to your home.

Samsung toll-free hotline number

By hotline number In addition to the nearest service center, you can find out about the company’s promotions, get advice on setting up household appliances and electronics, clarify the rules for submitting equipment for repairs and the availability of necessary spare parts.

We recommend purchasing Samsung equipment from official distributors such as M-Video, White Wind Digital, Technosila. These companies have reliable suppliers, and the risk of running into “gray” goods is minimal. Remember that a guarantee is provided only by a correctly completed warranty card!

Samsung is preparing a new smartphone Galaxy Memo in 2013

A rumor about a new phone from the South Korean manufacturer Samsung appeared today on the global web. The independent news agency Sam Systems Mobile published information data, and even a possible graphic image of the above-mentioned new product, codenamed Galaxy in Memo format. Some global market experts suggest that this phone device will be more than similar to the Galaxy Note line of mobile smartphones. You can find out the dates when this model goes on sale by calling the Samsung hotline.

Unfortunately, the technical features of the new South Korean products are still unknown at all. Some Internet users only claim that the new product will have a 4.2-inch screen panel. It is even possible that such a display will have a flexible system.

However, information about the smartphone described above today appears only in the form of various kinds of assumptions and rumors. After all, within the walls of the main office of Samsung Corporation they are still trying to remain deathly silent and not say anything about those things and events that are in any way connected with the Galaxy Memo format mobile phone.

The most popular hotline numbers!

Samsung Company (Samsung) - household appliances and electronics.

Official website: www.samsung.com.

The Samsung hotline is only open from 9-00 to 18-00 on weekdays:

8 800 555 55 55 - hotline
8 800 555 55 33
8 800 200 04 00 - technical support service

Add this page to my bookmarks:

Reviews: 372

1. Katya January 29, 2014 at 04:49 pm

   unlock phone

2. Olga January 29, 2014 at 07:25 pm

   Good evening, I gave my boyfriend a Samsung Gear watch... but then it turned out that the firmware on his phone (Samsung 4c mini) is not suitable, can you tell me when firmware version 4.3 will be released for this phone

3. Nina 13 February 2014 at 21:26

   Blocked the incoming number. How to unlock? Help..... Thank you very much.

4. Rudolf 14 February 2014 at 16:13

   Why is it that in the characteristics of the Samsung UE32F4500 TV on Yandex and on the websites of all stores it is indicated that the power consumption is 31 W. Is there 70 watts on the back of the TV? Can the rated and maximum power be given? Please answer, Thank you!

5. Rudolf 14 February 2014 at 16:23

   Why in the characteristics of the Samsung UE32F4500 TV on Yandex and on the websites of all stores the power consumption is indicated as 31 W, and on the back panel of the TV it is 70 W? Please answer, Thank you!

6. Stanislav 14 February 2014 at 18:18

   When connected to a PC, the galaxy tab 6800 tablet is defined as a camera, the latest Kies is installed on the PC!!! Is it really impossible to properly finalize the program so that people don’t waste their time and nerves! If you can clearly explain what can be done, I will be grateful...

7. Julia March 9, 2014 at 07:48

   please help! My sister tried to unlock the password (pattern) and made 15 incorrect attempts and it worked, so the phone was locked and I had to enter the password and login from Google+. But I don't remember the password! I changed it through the computer, but it doesn’t work on the phone!! I can't do anything with my phone, I can only receive incoming calls! I read on the Internet that you need to tear down Windows and install a new one. And this pleasure in our city does not come at a small price. Help please!!!

8. Anna March 10, 2014 at 12:33 pm

   Help me unlock my phone

9. Anna March 10, 2014 at 12:38 pm

   help me unlock my phone, I don’t remember what to do with my Google password and login.

10. Kristina March 10, 2014 at 01:14 pm

    I can’t unlock my tablet, help

11. Olga March 11, 2014 at 07:06 pm

    Please tell me what is the warranty for the laptop model - NP355V4C - S01RU? The situation is that when purchasing from M-video, they gave me a 12-month guarantee, but they offered me 24 months for an additional fee (I, naturally, refused. Which I regret at the moment). 15 months have passed since the purchase, there is no point in going to the store.

12. Alexandra March 11, 2014 at 08:57 pm

    I bought a Samsung S6802 phone at the beginning of January, literally a few days later I noticed that the charge lasted for 6 hours maximum, I submitted it for inspection the next day, two weeks later they confirmed a manufacturing defect... but that’s not all. Since I liked the design of this phone and never had problems with phones from this company, I took a phone of the same model again. as a result, after a couple of days, defects in the phone were revealed: they couldn’t reach me, all the programs froze, I’m submitting them for examination again... and what should I expect??? Not only is it at least two weeks, but I’m also 100% sure that the phone will be confirmed as a manufacturing defect! After this, how can you buy a phone of this brand again and trust the sellers, especially those who collect these phones???

13. Valeria March 15, 2014 at 07:08 pm

    Good afternoon I have a Samsung Galaxy Tab 2 Tablet, I received an update, I updated the tablet, and my photos were deleted, but a little later I restored the photos, but the video does not want to be restored, or rather it is there, but in the form of a photograph! Please tell me how to restore the video?

14. Rose March 22, 2014 at 10:08 pm

    Samsung Galaxy S4 does not show video footage from the camera. What does this mean? Then it turns off.

15. Almaty March 27, 2014 at 11:33

    I bought a gt-i8262 duos phone and connected it to my laptop, it turned out there was a Trojan virus, now my phone reboots by itself and I can’t clean it, I can’t find the usb function as a removable drive, it always shows multimedia

16. Olga March 27, 2014 at 10:16 pm

    If you have a Samsung console or music center with karaoke, which includes a microphone, disk, folder with songs

17. Evgeniy April 1, 2014 at 6:42 pm

    Hello! We bought a Samsung Galaxy S4 active phone. It is indicated everywhere, including in the specifications and options of the phone, that the phone is protected according to the international standard ip67 from dust and water. Also, please note that the phone itself has an underwater photography function! After purchasing the phone, I tried underwater photography in a special mode designed for underwater photography. All necessary preparations before the dive were completed according to the instructions! As a result of a dive of 10 centimeters, after 2 seconds the phone screen blinked and turned off. I immediately took it out of the water (fresh water, drinking tap water). When I wanted to return the phone to the store, they asked me to send it for quality control. The quality check took place at Petrozavodsk, st. Gogol, 22 in LLC SC "Art-Master". The technical condition report 2354 states that during the diagnostic process, no traces of physical deformation or mechanical damage were found; moisture was found on the device’s circuit board. Based on this act, the store did not change my phone number and did not return the money. But the phone is waterproof (ip67) up to 1 meter depth, for up to 30 minutes! Now I have neither a normal phone nor money! Help me please, what should I do?

18. Elena April 2, 2014 at 11:47 am

    The Samsyng Galaxy Camera (model BEK-GC100ZWASER serial number 356571050283688) was submitted for repair to a service center in Tomsk with a defect in the optical unit (the shutters on the lens do not fully open and close). The defect requires sending to a service center in Moscow.
    The essence of the appeal is because the defect does not affect the software, then it is a HUGE REQUEST not to restart the software (there are many paid applications on the camera, you don’t want to lose them).

19. Elena April 2, 2014 at 11:57 am

    The Samsung Galaxy Camera (model SAMSYNG BEK-GC100ZWASER serial number 356571050283688) was submitted for repair to a service center in Tomsk with a defect in the optical unit (the shutters on the lens do not fully open and close). With this defect, the camera will be sent for repairs to Moscow.
    The essence of the appeal is because If the defect in the lens shutters is not related to the camera software, then it is a HUGE REQUEST that when repairing, keep the software and all other settings AS POSSIBLE (the camera has a lot of paid applications. It would be a pity to lose them).

20. Sophia April 2, 2014 at 4:02 pm

    Hello. I have an Android Samsung GALAXY S III mini, it started turning itself off and on, and one day it completely turned off and stopped working..... my friend found out what the problem was and decided to reflash the operating system..... And now I have deleted all the files, phone relatively works....but it only has an English keyboard and zero memory....that's why it DOESN'T take pictures.......In the end, a day after the firmware, the phone broke down again, and I decided to insert a friend's new battery into it......after which my phone started working, but the keyboard and camera still don’t work……. That is, the whole problem was in the battery, if I had bought a new battery before the firmware, then everything would have been fine………….. and I don’t know how should I get back all the deleted files (after flashing) and all other problems......

21. Eduard April 11, 2014 at 10:26 pm

    Samsung GALAXY Note 10.1 2014 Edition 4G
    SIM card has been added. To access the mobile network, you need to restart your device.
    This message comes to the tablet, I noticed such changes after the update.
    Moreover, I did not insert any SIM card, this notification appears on its own.
    Please help me solve this problem!

22. Dima Alimbekov April 14, 2014 at 09:50

    I have this problem. I click on the download button on the Internet and the phone says the download is starting, five minutes pass and nothing happens??? Nothing is downloading! It used to download but now it doesn’t, please help! What to do

23. Mikhail April 14, 2014 at 11:30 am

    Not support, but a group of slackers. It's a pain to work with you. I described the problem, posed a question, and the consultant said - everything is on the site.

24. love April 21, 2014 at 07:29 pm

    On a Samsung laptop tablet, when you turn on the camera, the message “camera failure” appears, what should I do?

25. Rustam May 13, 2014 at 09:31 pm

    Hello! Is it possible to unlock Note3 from a megaphone?

26. Valentina May 21, 2014 at 05:54

    This is not a support service, but just one disgrace, in order to call a refrigerator warranty service technician in Vladivostok, I must listen to the incompetent conclusion of your “major specialist” in the person of your dispatcher or, as you call him, a consultant. I wonder which one.
    Your consultant has special education if she is so “qualified” when she explains to me while in Moscow about my problems with the refrigerator in Vladivostok. Also, your “specialist” informed me that my problem is natural for all Samsung refrigerators (if this is so, then why don’t store sellers warn, but they look surprised and this is the first time my friends hear about it. Those who have a refrigerator of this brand are also very surprised )she will accept my application, but I will have to pay for the technician’s services myself (this despite the fact that my refrigerator is under warranty service) And without an application in your center, they will not take an application from me in Vladivostok. I haven't seen such a mess in a very long time. I have been using Samsung technology for a very long time, but after this incident I will probably have to give it up, warn all my friends and contact the consumer protection service.

27. Olga May 23, 2014 at 07:50 pm

    I bought a Samsung GALAXY S III mini phone. My operator is Megafon. I call and receive calls everywhere except my own apartment. I thought the reason was Megafon: poor coverage. But if I transfer the SIM card to the old Nokia, there are no problems. What should I do?

28. Mikhail May 28, 2014 at 04:11 pm

    GALAXY S3 stopped receiving incoming calls - as if it was busy.
    Presumably this happened after the latest software update to version 4.3

29. Tatyana May 31, 2014 at 09:38 pm

    I forgot my PIN code and password to lock my phone, what should I do?

30. Galina June 14, 2014 at 2:44 pm

    S4 phone was stolen. Is there a chance to recover information from the phone (photos, contacts, etc.)? I don’t remember the password and account name from Google. I also want to lock my phone so that they can’t use it.

Remote support

Smartphone, tablet

TV

Samsung Remote Support allows a technician to connect to your mobile device over the internet using the Smart Tutor app. After connecting, the specialist will configure or diagnose the equipment at your request.

Advantages

• No need to go anywhere - communication via the Internet
• We will optimize the device and give tips on use

Device requirements

• Samsung smartphone or tablet on Android 2.3 and higher
• Stable and fast internet

How to use

What is "Remote Support"

Samsung Remote Support allows a technician to connect to your TV over the internet. After connecting, the specialist will configure or diagnose the equipment at your request.

Advantages

• No need to call a specialist at home - communication via the Internet
• We will help with settings and connection
• You will be able to watch the setup and diagnostics on the screen of your device
• Privacy and security of your personal data

Device requirements

• Samsung Smart TV E-series and later (year of manufacture 2012 to date)
• Stable and fast internet

How to use

Frequently asked questions

How to see the Android version?

How to watch a TV episode?

What should I do if I can't find the Samsung Members app?

If you don't have Samsung Members on your device, download the Smart Tutor app from Galaxy Apps or Play Store.

Does the device need to be connected to the Internet?

Yes, to enable remote access, the device must be connected to the Internet. If your network connection is unstable, slow, or unavailable, your device will display a notification that you cannot connect remotely.

Is it safe to use a remote connection?

Yes, it's completely safe. Remote connection is carried out via a secure connection. Unwanted information or malware cannot be transferred to the device.
Any information about connections made is stored only on Samsung servers and no third party has access to it.

Can Samsung connect to my device without my knowledge?

No, the remote access system allows you to connect to the device only using the unique PIN code you provide, which is valid for only one connection. A new PIN is generated for each connection.
Each connection can only be initiated by the user, and turning off the device immediately ends any session. Throughout the remote connection session, a corresponding icon will be displayed in the corner of the screen.

Can the specialist see the image I see?

Yes, definitely. This is what allows a technician to accurately determine the cause and offer an effective solution to problems such as image distortion, stripes on the screen, etc.

Do I have to pay for this service?

No, the remote access service is free. Samsung is committed to providing the best customer support for its products. The remote access system is just an additional service that we offer to our clients.

Can a Samsung technician see me through the built-in camera?

No, the specialist cannot see you through the built-in or connected camera. The technician can only see the screen image of your device. It is important to understand that if the image from the camera is displayed on the device screen (via Skype, Camera, etc.), then it will also be available to the specialist. At the same time, the specialist never launches such applications without your consent and without the need to check the functioning of the camera or application data. There is no way a technician would gain access to the camera without your consent.

Reviews: 95

1. Vitaly June 1, 2014 at 6:04 pm

   Hello, have a nice day and HAPPY SUMMER! Please tell me, does the Samsung monte s5620 mobile phone support working with txt files? A colleague has just such a device, and I need to send him one file with this extension. And he himself is not very well versed in such things... Sincerely, Vitaly Dorofeev

2. Anya June 16, 2014 at 6:03 pm

   Hello. Why, when downloading from the Internet, the Samsung Galaxy S3 phone first slows down, then the screen is black, and then it says the Internet application has stopped?

3. Leonid June 29, 2014 at 03:57 pm

   Good afternoon. Is it possible to use the Samsung hotline to get help connecting the Internet to a new Smart TV?

4. Svetlana July 26, 2014 at 04:21 pm

   Good afternoon, why does the Samsung Smart TV take 1-2 minutes to turn on the Internet? crashes. what to do

5. Alexey 3 October 2014 at 16:46

   Hello, we purchased a ProXpress V3870FD printer. When printing, an error appears (Unknown USB device (device descriptor request failed)) after I plug it into another USB port it starts working, then after some time the error occurs again. Tell

6. Alexey 4 October 2014 at 14:20

   Hello, I was given a Samsung gt-I8000 phone. I inserted a SIM card, it requires a PIN code, how to solve this problem? , help!!!

7. Valery 7 October 2014 at 21:56

   Hello! Phone galaxy s 3 mini. This is the trouble. I can't call. When you click on the contacts icon, contacts load endlessly. You cannot dial the number manually; after the first digit it is blocked and a message appears that the Contacts application has stopped. I click YES at the bottom, and everything is reset to the main screen. Internet and everything else works. What to do? Thanks in advance.

8. Alekchvndr 30 October 2014 at 17:01

   Hello! At an address located in the glorious city of Moscow there are scammers hiding behind the name Samsung. Don't get caught in their web. And for Samsung it’s a reason to sort it out. I stand behind my words.

9. Larisa 5 December 2014 at 12:16

   Hello, on December 3, 2014, I purchased a refrigerator RL52TEBVB1 through the MedaMarkt online store, they delivered it, my husband apparently inspected it and signed the documents. And then we found 3 dents on the side panel, can I return it or exchange it. And yet, before buying it, I called the Samsung hotline and asked about this particular model, the country that assembles it and what kind of handles are steel or gold. I was assured that the refrigerator was made in Korea and the handles were steel-colored. They were delivered with gold-colored handles and I can’t find the country of manufacture anywhere in the documents. I would like to know how I can find out in which country it was assembled and why the appearance is different from what was stated. Thank you.

10. Sergey January 27, 2015 at 07:57

    Hello. Please tell me the brand of the heating element (heating element) for the washing machine WF-F1062

11. Valeria 2 February 2015 at 09:03

    Hello, I have a problem with my phone. Phone model Samsung Galaxy S3 mini GT-I8200 when I call someone I can’t be heard. What can be done?

12. Inna 11 February 2015 at 10:50

    Good afternoon. I have such a problem with my Samsung Galaxy S 3 phone. A week ago my phone’s battery died, I put it on charge. The phone doesn’t charge, but only the battery icon appears on the screen, it immediately goes out and it doesn’t charge. At first I thought that the problem was in the charging, but that was not the case. The new charger did not charge the phone. then I tried to insert another battery from the same phone. it turned on and started charging the phone, but unfortunately it only worked for a day and now I have the same problem with another battery. I don’t know what to think. please tell me..

13. Sergey 28 February 2015 at 09:56

    How to set up a Samsung account on Smart TV?

14. Rustem March 17, 2015 at 5:12 pm

    My phone turns on for 5 minutes then turns off, please help me

15. 
    Phone Samsung galaxy grant 2

16. Artyom March 29, 2015 at 12:24 pm

    How to download files from the Internet directly to a memory card?
    Phone Samsung galaxy grant 2

17. Asel March 29, 2015 at 01:01 pm

    Hello! Please tell me that the washing machine, when washing in the daily wash mode, at 22 minutes, just stopped turning further, the sound of water draining and no action. What's wrong with her? I had to turn it off.

18. cache April 18, 2015 at 04:21 pm

    The socket in a Samsung phone is broken, where can I fix it and how much?

19. Lina May 26, 2015 at 5:40 pm

    Good afternoon Please tell me, I have a Samsung Grand 2 phone, when it’s charging or when you’re not using it it makes a sound like a notification, the interval between this sound is about 10-15 minutes, can I disable something in the settings?

20. Elena June 2, 2015 at 04:46 pm

    Samsung galaxy s 3 duos phone was stolen, if it is possible to track it, please help me

21. Borya Ismoilov June 14, 2015 at 03:21 pm

    good day, my phone is gallaxv 4s, when the blue photo or video shows the white light is black and the black white light, the rest of the phone had a photo and a video showing the same ones, I can’t figure out how to set it up, please help me set it up.

22. Nizam July 4, 2015 at 09:46 pm

    Hello. My Samsung refrigerator is heating up all around to such an extent that it is impossible to touch it with your hands. Please tell me, is this not safe? What should I do?

23. Irina July 5, 2015 at 05:33

    Good afternoon. I have a Samsung RL38SBPS refrigerator. It has been working for about three years. I didn’t see in the instructions how I need to care for it and whether any maintenance is necessary, namely, should I invite a specialist to service it?

24. Oksana July 27, 2015 at 08:17 pm

    Good evening. I have an unexpected question. I don’t want to change my phone, but I need an Android to work. Is it somehow possible for me to flash it on Android or will it not work? If possible then how. I'm waiting for your answer. Thank you

25. Olga August 21, 2015 at 01:20 pm

    Hello, the Samsung gt-5230 phone requires a password after turning it on. No one set a password, before, after turning it off and then turning it back on, everything was fine. I tried entering 0000 and 00000000 does not help. Tell me what to do?

26. ALENA 3 September 2015 at 14:56

    Good afternoon My Samsung Galaxy S3 phone was stolen, please tell me if it is possible to find the phone by looking at the box, they say there is a number on the box that they can use to find it????

27. Daria 13 September 2015 at 22:59

    Hello!
    I have a Samsung galaxy Tab 3 tablet. It is about 3-4 years old. At first he wrote to me after the reboot that I had a google talk authentication error. Then he wrote to me that he could not select my google mail. Although I created it specifically for the tablet. Help, what should I do?

28. Olga 16 September 2015 at 21:06

    xenia
    Feb 3, 2014
    Answer
    I installed a memory card, loaded music, but I can’t install it on the call; during installation, it is copied to the phone and there is not enough memory, what should I do?

29. Sasha 19 September 2015 at 17:51

    I forgot the password for my C35 30 phone, I don’t know what to do, THE PASSWORD IS NOT ON THE SIM!!! please I'm desperate

30. Yuri November 9, 2015 at 11:35 pm

    Hello! I have a Samsung Galaxy S4. All my interlocutors complain that they can’t hear me well. I don’t want to change my phone yet, it’s a year old. Please tell me. What can be done?

Samsung hotline, support service - free phone numbers of support hotlines 8 800 Samsung, support service

Samsung hotline, support service.

Samsung Company (Samsung) - household appliances and electronics.

The Samsung hotline is only open from 9-00 to 18-00 on weekdays:

8 800 555 55 55 - hotline.

8 800 200 04 00 - technical support service.

Add this page to my bookmarks:

Good evening, I gave my boyfriend a Samsung Gear watch... but then it turned out that the firmware on his phone (Samsung 4c mini) is not suitable, can you tell me when firmware version 4.3 will be released for this phone.

Blocked the incoming number. How to unlock? Help..... Thank you very much.

Why is it that in the characteristics of the Samsung UE32F4500 TV on Yandex and on the websites of all stores it is indicated that the power consumption is 31 W. Is there 70 watts on the back of the TV? Can the rated and maximum power be given? Please answer, Thank you!

Why in the characteristics of the Samsung UE32F4500 TV on Yandex and on the websites of all stores the power consumption is indicated as 31 W, and on the back panel of the TV it is 70 W? Please answer, Thank you!

When connected to a PC, the galaxy tab 6800 tablet is defined as a camera; the latest Kies is installed on the PC. Is it really impossible to properly finalize the program so that people don’t waste their time and nerves! If you can clearly explain what can be done, I will be grateful...

please help! My sister tried to unlock the password (pattern) and made 15 incorrect attempts and it worked, so the phone was locked and I had to enter the password and login from Google+. But I don't remember the password! I changed it through the computer, but it doesn’t work on the phone!! I can't do anything with my phone, I can only receive incoming calls! I read on the Internet that you need to tear down Windows and install a new one. And this pleasure in our city does not come at a small price. Help please.

Help me unlock my phone.

help me unlock my phone, I don’t remember what to do with my Google password and login.

I can’t unlock the tablet, help.

Please tell me what is the warranty for the laptop model - NP355V4C - S01RU? The situation is that when purchasing from M-video, they gave me a 12-month guarantee, but they offered me 24 months for an additional fee (I, naturally, refused. Which I regret at the moment). 15 months have passed since the purchase, there is no point in going to the store.

I bought a Samsung S6802 phone at the beginning of January, literally a few days later I noticed that the charge lasted for 6 hours maximum, I submitted it for inspection the next day, two weeks later they confirmed a manufacturing defect... but that’s not all. Since I liked the design of this phone and never had problems with phones from this company, I took a phone of the same model again. As a result, after a couple of days, defects in the phone were revealed: they couldn’t reach me, all the programs froze, I’m submitting it for examination again... and what should I expect. Not only is it at least two weeks, but I’m also 100% sure that the phone will be confirmed as a manufacturing defect! How can you then buy a phone of this brand again and trust the sellers, especially those who collect these phones?

Good afternoon I have a Samsung Galaxy Tab 2 Tablet, I received an update, I updated the tablet, and my photos were deleted, but a little later I restored the photos, but the video does not want to be restored, or rather it is there, but in the form of a photograph! Please tell me how to restore the video?

Samsung Galaxy S4 does not show video footage from the camera. What does this mean? Then it turns off.

I bought a gt-i8262 duos phone and connected it to my laptop, it turned out there was a Trojan virus, now my phone reboots by itself and I can’t clean it, I can’t find the usb function as a removable drive, it always shows multimedia.

If you have a Samsung console or music center with karaoke, which includes a microphone, a disk, and a folder with songs.

Hello! We bought a Samsung Galaxy S4 active phone. It is indicated everywhere, including in the specifications and options of the phone, that the phone is protected according to the international standard ip67 from dust and water. Also, please note that the phone itself has an underwater photography function! After purchasing the phone, I tried underwater photography in a special mode designed for underwater photography. All necessary preparations before the dive were completed according to the instructions! As a result of a dive of 10 centimeters, after 2 seconds the phone screen blinked and turned off. I immediately took it out of the water (fresh water, drinking tap water). When I wanted to return the phone to the store, they asked me to send it for quality control. The quality check took place at Petrozavodsk, st. Gogol, 22 in LLC SC "Art-Master". The technical condition report 2354 states that during the diagnostic process, no traces of physical deformation or mechanical damage were found; moisture was found on the device’s circuit board. Based on this act, the store did not change my phone number and did not return the money. But the phone is waterproof (ip67) up to 1 meter depth, for up to 30 minutes! Now I have neither a normal phone nor money! Help me please, what should I do?

The Samsyng Galaxy Camera (model BEK-GC100ZWASER serial number 356571050283688) was submitted for repair to a service center in Tomsk with a defect in the optical unit (the shutters on the lens do not fully open and close). The defect requires sending to a service center in Moscow.

The essence of the appeal is because the defect does not affect the software, then it is a HUGE REQUEST not to restart the software (there are many paid applications on the camera, you don’t want to lose them).

The Samsung Galaxy Camera (model SAMSYNG BEK-GC100ZWASER serial number 356571050283688) was submitted for repair to a service center in Tomsk with a defect in the optical unit (the shutters on the lens do not fully open and close). With this defect, the camera will be sent for repairs to Moscow.

The essence of the appeal is because If the defect in the lens shutters is not related to the camera software, then it is a HUGE REQUEST that when repairing, keep the software and all other settings AS POSSIBLE (the camera has a lot of paid applications. It would be a pity to lose them).

Hello. I have an Android Samsung GALAXY S III mini, it started turning itself off and on, and one day it completely turned off and stopped working..... my friend found out what the problem was and decided to reflash the operating system..... And now I have deleted all the files, phone relatively works....but it only has an English keyboard and zero memory....that's why it DOESN'T take pictures.......In the end, a day after the firmware, the phone broke down again, and I decided to insert a friend's new battery into it......after which my phone started working, but the keyboard and camera still don’t work……. That is, the whole problem was in the battery, if I had bought a new battery before the firmware, then everything would have been fine………….. and I don’t know how should I get back all the deleted files (after flashing) and all other problems......

Samsung GALAXY Note 10.1 2014 Edition 4G.

SIM card has been added. To access the mobile network, you need to restart your device.

This message comes to the tablet, I noticed such changes after the update.

Moreover, I did not insert any SIM card, this notification appears on its own.

Please help me solve this problem!

I have this problem. I click on the download button on the Internet and the phone says the download is starting, five minutes pass and nothing happens. Nothing is downloading! It used to download but now it doesn’t, please help! What to do.

Not support, but a group of slackers. It's a pain to work with you. I described the problem, posed a question, and the consultant said - everything is on the site.

On a Samsung laptop tablet, when you turn on the camera, the message “camera failure” appears, what should I do?

Hello! Is it possible to unlock Note3 from a megaphone?

This is not a support service, but just one disgrace, in order to call a refrigerator warranty service technician in Vladivostok, I must listen to the incompetent conclusion of your “major specialist” in the person of your dispatcher or, as you call him, a consultant. I wonder which one.

Your consultant has special education if she is so “qualified” when she explains to me while in Moscow about my problems with the refrigerator in Vladivostok. Also, your “specialist” informed me that my problem is natural for all Samsung refrigerators (if this is so, then why don’t store sellers warn, but they look surprised and this is the first time my friends hear about it. Those who have a refrigerator of this brand are also very surprised )she will accept my application, but I will have to pay for the technician’s services myself (this despite the fact that my refrigerator is under warranty service) And without an application in your center, they will not take an application from me in Vladivostok. I haven't seen such a mess in a very long time. I have been using Samsung technology for a very long time, but after this incident I will probably have to give it up, warn all my friends and contact the consumer protection service.

I bought a Samsung GALAXY S III mini phone. My operator is Megafon. I call and receive calls everywhere except my own apartment. I thought the reason was Megafon: poor coverage. But if I transfer the SIM card to the old Nokia, there are no problems. What should I do?

GALAXY S3 stopped receiving incoming calls - as if it was busy.

Presumably this happened after the latest software update to version 4.3.

I forgot my PIN code and password to lock my phone, what should I do?

S4 phone was stolen. Is there a chance to recover information from the phone (photos, contacts, etc.)? I don’t remember the password and account name from Google. I also want to lock my phone so that they can’t use it.

Samsung hotline, support service, Samsung support service, support service, support line, support phone, toll-free number, 8 800