Help information tele2. How to contact Tele2 operator directly

On the one hand, using mobile communications has not caused problems for anyone for a long time. On the other hand, various difficulties may arise with the operation of the SIM card, additional services, or debits from the number that are incomprehensible to the subscriber. That is why all mobile operators have their own customer support services, where you can call at any time of the day and ask a question, get help, advice, and also disable or activate various services during a conversation. But not all subscribers know the Tele2 support number. As a rule, the service is not called often; the number can simply be forgotten, or the person has just bought a starter package and is not yet familiar with the service procedure. In this article we will look at all the ways to get advice from company managers, and most importantly, how to call a live operator.

Let's start with the most important thing - the company's support number 611. Each subscriber can make a call from their SIM card for free. The first thing a person hears when calling 611 is an answering machine recording. It all starts with a greeting and menu items, which are organized by topic. For example, the conditions of Tele2 tariff plans, calls in roaming, Internet and much more. Already in this menu a person can find out a lot of useful information, as well as get an answer to his question. But it often happens that this is not enough and you need to contact the operator directly. Here you just need to listen to the entire recording and stay on the line and, most importantly, do not press anything. After which, the system will automatically switch to a direct connection. The waiting time on the line depends on the queue that exists at the moment. Sometimes you can get through right away, but other times you have to wait on the line for more than 10-15 minutes. If the wait is long, then there is no need to immediately hang up and call again, so the subscriber will again put his call at the beginning of the queue, you just need to wait. You can make a call and turn on the phone speaker on speakerphone and calmly do the necessary things, especially since pleasant music is always playing while you wait. After connecting, in order not to waste time searching for documents (the operator will still require them), prepare your passport or driver’s license in advance, specify the exact number for which you are interested in information, and so on. If you need to block a card due to loss, then in addition to documents you also need to provide three numbers that a person often calls, the date of these calls, the amount of the last replenishment and the actual balance of funds at the time of the call. As soon as the Tele2 operator accepts the call, the subscriber can ask all the questions he is interested in and receive competent advice.

It should be noted that you can call the operator using the number 611 only from a Tele2 SIM card, but what to do if the phone is stolen and you have an MTS cell phone or a megaphone at hand? In such a situation, you can call the support service, you just need to dial a different number. The subscriber should select his region of residence on the company’s official website and check the numbers there. The company does not have free numbers for calls from landline and mobile other operators, so before you call, find out the call tariff.

How to reach customer support abroad?

There are situations when it is necessary to contact company support while roaming, both in Russian and international. Here the numbers are different. When a person travels around the country, he also dials 611, and when he is abroad, then 79515200611. Calls from company cards when calling in roaming are not charged. The subscriber will hear the same information as when calling in his home region. But when calling from other mobile operators, the standard cost of calls in roaming will already apply.

Additional features

There are also alternative ways to get information or help. It’s best to register your number in your personal account and always have access to the details of your charges and calls. In this system, you can independently activate or deactivate services, tariff plans, additional options, and so on.

On the company's official website, you can write a letter to the consultants and receive a response to your email address. Many people do not know that in the SMS menu of their phone, where the entertainment content is located, there is a communication service with support. You need to select “my tele2” from the list, and then “subscriber service” and receive advice via SMS.

There is also no charge for such messaging. If the subscriber is located near the company’s service center, then he can go to the branch and receive any advice or assistance related to his number; in this case, it is mandatory to have a passport with him.

There are a number of problems that mobile subscribers cannot solve on their own. In these cases, it is necessary to contact the operator for advice or to resolve the issue of interest. The article indicates the main ways in which you can contact the mobile operator Tele 2 to resolve any issue that may arise.

Reasons for contacting an operator

Financial issues related to questions regarding account balance. Subscribers turn to the operator due to withdrawal of funds from the main balance for unknown reasons, clarification of the cost of the service, or payment for additional services provided by the mobile communications provider.
Tariffs. With the help of the operator, the subscriber can choose the most favorable tariff for calls or for using messages or the Internet.
Services. Some services may not be included in the terms of the tariff plan; when contacting the operator, you can familiarize yourself with the list of services provided.
Innovations and promotions. In this case, the operator provides advice on new services or tariff plans, promotions or useful programs for the user.

Numbers for contacting Tele2 operator

Each subscriber can make a call and contact the operator from his mobile phone or a friend’s phone, and it is possible to make a call from Tele2 and from other operators.

Communication with the Call Center.

611 is a short number for contacting the operator of Tele2 subscribers.
7-707-000-07-07 – from this number you can reach the Tele2 operator from the number of another operator.
7-727-355-07-07 – number for contacting the Tele2 operator from landline phones.

Questions related to the Internet and connecting to Internet services.

800 – for Tele2 subscribers.
7-727-355-07-21 – for calls from landline phones.

Video - a real call to a Tele2 operator

Alternative ways to contact technical support

Tele2 subscribers can use the help of a consultant on any issue of interest in Tele2 communication shops. To obtain the necessary information, you must have an identity document with you. The consultant will answer all questions and provide technical assistance. You can view the addresses of the salons on the operator’s official website and contact the center closest to your home.

Another alternative way to contact the operator is to send a message to the technical support email. To do this, you need to send a letter to the address [email protected] with a description of the problem or question you are interested in. Consultants will need some time to review the question and submit an answer. Email support is available as scheduled. Consultants work on weekdays from 9 to 20, and on weekends from 10 to 19. If you send a message outside of business hours, a response will be received only after the consultant has read the message during business hours.

SMS commands

*105# - check the main balance.
*107# - conditions of the subscriber's tariff plan.
*111# - help for subscribers in automatic mode.
*153# - request to view paid services connected by the subscriber.
*189# - control of network subscriptions.
*125# - information on the price provided by operators of content provision services.
*116*1# - prohibits automatic roaming connection when leaving your home network.
*202# - request to send automatic MMS settings.
*201# - display your phone number on the screen.
*118# - information about the “beacon” service provided.
*122# - information about the promised payment.
*159# - pay for goods from your Tele2 account.
*145# - transfer funds from one mobile phone to another.

Answers to user questions

How to contact the Tele2 operator in Kazakhstan?

You can contact the operator through a short number from any Tele2 mobile phone and long numbers for communication from numbers of other operators and landline phones.

How can I contact the Tele2 operator directly?

To contact the operator, you can call the Call Center at 611.

Is it possible to contact the tele2 operator from the number of another operator?

You can, to do this, from the number of any mobile operator you need to dial 7-707-000-07-07 and connect to the Tele2 operator.

The cost of the call depends on the tariff plan of the number from which the call is made.

There are several ways to manage services connected to your phone. It’s easier to do this in or using USSD commands. But the subscriber may find himself in a situation where the proposed options are not available. And the issue that has arisen can be resolved by dialing the support service number of the Tele2 operator. How to recognize and dial it will be discussed further.

Toll free number for subscribers

If the user has a smartphone with a TELE2 SIM card, then they can call technical support using a short service number. The procedure in this case will be as follows:

Dial 611 and press the call button.
After this, the autoinformer will offer to go to the official website, or use the USSD command, and will also give instructions for further actions.
After some time, an automatic connection will occur with a technical support employee. If you don’t want to wait, press the “0” button.

It should be noted that you can call “611” only from a TELE2 SIM card. If the subscriber is connected to another operator, the procedure will be different.

From another operator: MTS, Megafon, Beeline

If you have problems with communication or tariffs on Tele2, you need to contact the operator’s help desk. Experienced consultants, possessing all the necessary knowledge, will help resolve any issue as soon as possible. Phone numbers of the Tele2 service center can be found on every billboard, on paper booklets, on packages with connection kits and on much more. But at the most crucial moment it turns out that subscribers cannot remember a single number.

Tele2 technical support number

In this review, we will discuss all current numbers, understand the features of dialing and consider other ways to contact the Tele2 help desk.

Tele2 technical support number

There are several phone numbers where you can call the Tele2 support center. The simplest number – 611, accessible from any Tele2 phones. That is, if you are a subscriber of this operator and want to contact its help desk, you need to call this number. This number is not accessible from other telecom operators and it is useless to call. In order to always remember the treasured three numbers, you should enter them into your phone book. This number can also be seen in the contract for the provision of communication services.

What to do if you don’t have a mobile phone connected to the Tele2 network at hand, but have a landline phone? In this case, Tele2 technical support will be available by number 8-812-989-00-22. The specified number works for Tele2 subscribers whose home region is St. Petersburg and Leningrad region. For other regions, the federal helpline number will be different:

For Krasnodar and the Krasnodar Territory - 8-861-253-00-55;
For the Kemerovo region - 8-904-990-00-00;
For the Pskov region – 8-8112-75-75-75;
For the Tomsk region - 8-3822-941-000;
For the Chelyabinsk region – 8-351-248-0-611;
For the Republic of Karelia - 8-8142-594-611.

All other regional numbers can be found on the official Tele2 website by selecting your region there. The short number in all regions is the same - 611, but the federal numbering differs. Are you located in domestic Russian roaming, and do you have any questions? In this case, you need to remember or write down number 8-951-520-0611.

Calls to this number for Tele2 subscribers are absolutely free. The same number is used when the subscriber is in international roaming - calls from there are also free.

How to call Tele2 support from a mobile phone

As already mentioned, to contact the help desk it is best to use the short number 611 - everyone can remember it. But what to do subscribers of other mobile operators? The federal numbers described above work for them.. That is, each region has its own number.

Calls will be charged in accordance with the tariff plan under which the subscriber's number is served. You can call the same numbers from landline phones.

Other ways to contact Tele2 support center

By remembering the Tele2 support phone number, you can solve almost any problem, in particular. But what if you can’t call for some reason? Or, for example, is the appeal in the nature of a wish or gratitude? In this case you can use the feedback form, located on the Tele2 website. Here you need to indicate your region and select one of the topics of the appeal. Using the form provided you can:

Ask any question;
Complain about communication services;
Express gratitude to Tele2;
Leave any wish.

Besides this, “Personal Account” works on the operator’s website, with which you can cope with many problems on your own. If self-service services and operator assistance are not enough, subscribers can contact your nearest service office. Also, here they will help you get rid of unnecessary subscriptions, for example,

There are situations in which a Tele2 subscriber needs to make an urgent call to the support service in order to consult with a telecom operator on some issue or solve a problem that has arisen. Of course, unlike the phone numbers of their friends, few people remember the helpline phone number by heart. And there are different phone numbers, intended for different situations.

In this guide, we will tell you how to contact the Tele2 operator not only by service numbers, but also using all other available methods. Using any of them, the subscriber will be able to:

Get a technical answer to your question.
Consultation on the use of a particular mobile service.
Ask questions about disconnecting or connecting necessary services.
Block a number if you lose your device.
Get information on settings, favorable tariffs, etc.

The first thing you need to do to establish a connection with the Tele2 operator is to use a free short number from your mobile phone 611. After dialing it, the answering machine will answer. Wait for his conversation to end. If you don’t want to wait, you can try immediately after typing by pressing 0 on the numeric keypad and switching directly to a specialist.

Important! You can make calls in this way only from a Tele2 SIM card. There is no charge for connection.

Call to the operator’s unified or regional help desk

If you need to call the help desk from a landline phone or from another operator, you can use a single toll-free number - 8 800 555 06 11 or make a call to a regional number. When calling one of the regional support centers, the call will be charged in accordance with the tariff of your telecom operator. A more detailed list of regional numbers can be found on the Tele2 website.

To do this you need:

Go to the page - ru.tele2.ru/regions/list/.
Select your region from the list.
Find the “Support” item on the page and go to it.
Select “Help Desk” from the list.
Information will appear on how you can contact the help desk. The regional Tele2 phone number will be displayed at the very beginning.

How to call an operator while roaming

Regardless of the time of day and location, the subscriber can always clarify the details of roaming tariff plans, change the set of additional services, find out about account transactions and resolve many other issues.

If you have to make a call from roaming, you can use the Tele2 short number from your mobile - 611 or regional. When in international roaming, outside of Russia, you need to call +7 951 520 06 11.

Important! When calling in international roaming, the number must be dialed in +7 format!

Communication with subscriber service via Tele2-menu

A lot of useful information about services and tariff plans can be found by using the Tele2-menu application, which is initially present on any SIM card. You can also easily contact support through the app.

To do this you need:

Launch the application.
Select “My Tele2” from the menu.
Go to the “Subscriber Service” tab.
A consultant will contact you within a few minutes.

Ambulance operator

This option provides for communication with a company specialist through the emergency service section. You need to fill out all fields of the form, indicate the purpose of your request and describe your question in detail.

It is worth noting that this form of contact works very quickly, and the client will be able to communicate with a specialist within a short period of time and receive a competent answer through one of the specified methods of communication - by phone or email.

Through the official group on VK

It has become common practice to open thematic groups on social networks, and the mobile operator Tele2 has also started doing this. On the social network VKontakte