Tricolor TV some channels have disappeared. What to do if there are no Tricolor TV channels and it says “use search”

Tricolor TV has one package of HD channels for all “Unified” subscribers, the cost of which is 1200 rubles. per month. But at the same time, any digital television operator is required by the Federal Law to broadcast free channels available for everyone to watch. Why then might users get the “no signal” message on free programs? How to diagnose and fix the error.

The “basic” package of channels is automatically connected to customers free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:

Russia1;
Match;
Fifth;
Russia 24 and Culture;
Carousel;
ORT and TVc;
RetTV;
Saved;
STS and Domashny;
TV3 and Zvezda;
TNT and Friday;
First and Mir, as well as MuzTV.
And also 4 promo channels from Tricolor TV.

However, there is information that from 2017 the list of free broadcasting will be significantly reduced to only 8 TV programs. In the “Basic” package: three information, an Orthodox channel, two promos and TV-TV, TV2-TV.

Let's look at why a malfunction may occur and how to fix it. First of all, it is worth checking the functionality of the equipment itself.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
If the first method did not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

How to reset your receiver

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

Go to the menu;
Enter your PIN code.
Go to the factory settings item.
And confirm your decision (twice).
Then, enter the desired region again and click on auto-search for channels.
Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If, after carrying out all the operations, nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or pinching. Also, re-adjust the antenna according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why promotional channels work, but basic ones do not broadcast and show “no signal,” and what to do to solve the problem. There may be three reasons for the malfunction:

You have not confirmed your registration of subscriber data.
The receiver does not recognize the Smart card.
The card is not installed correctly.

In the first case, you just need to call Tricolor TV toll-free number 8-800-500-01-23. Or register through the company’s official website, where you will need to enter the equipment ID to receive a password for your personal account.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or a scrambled channel? Why does this situation arise?

First of all, you should check whether the receiver sees the card. To do this, do the following:

Go to the menu using the console remote control and click on the “Conditional Access” item.
Select the module, the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
Turn off the console, then remove the card.
Wait a little, insert it back in the correct position until it stops.
Start the receiver.
If the actions do not correct the error, contact the service center.

There is another situation that answers the question of why basic channels are not shown - this is outdated receiver software.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! You cannot turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And there may also be a very simple reason why basic or some HD channels are not shown - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the technical support service or by calling your friends who also have Tricolor TV installed.

Nuances of Tricolor TV

Recently, information has appeared that Tricolor TV subscribers will not be able to watch free channels without paying for the “Unified” package. Technical support operators justify this disregard for the law on digital television by the fact that the contract for the provision of services stipulates that the operator is not responsible for the correct operation of basic channels in the event of termination of the contract.

Tricolor TV can terminate the contract unilaterally if you do not pay the subscription fee on time. Thus, you can lose even basic TV programs without paying for the package.

As you know, after the end of the paid subscription service period, the Tricolor provider must continue to supply the client with ten free TV channels. However, sometimes it happens that Tricolor TV does not show free channels. What happened? Do I need to immediately call technical support or can I fix something myself?

Start diagnostics from the very beginning. By consistently and methodically checking each section of the circuit from the television studio to the TV screen, you can solve most problems with Tricolor without resorting to outside help. Which is not always fast and most often not free.

The procedure for checking the operability of system equipment

First, try rebooting the receiving device. Turn off and turn on the power again. Perhaps something went wrong during the connection process; the automatic settings did not complete correctly.

Step two. The Tricolor information channel must work even if your access card is removed from the receiver. If it doesn't work, the screen should say "No Signal".

Most likely the settings have gone wrong. First of all, reset your equipment to factory settings. If there are violations in the channel settings, after returning to the default settings, the signal should appear.

How to restore factory settings

According to the instructions, resetting the settings to factory settings is recommended in all problematic situations with Tricolor. Open the menu, find Settings, enter your PIN. After that, select Factory settings and confirm your choice. A warning appears indicating that all user settings are about to be reset. Confirm your decision again. The receiver will reboot within ten or fifteen seconds.

Now you need to specify your region and re-automatically search for channels. Once all working channels have been found, save the current settings.

Note. If by this time your paid service period has already expired, paid channels will no longer be shown, and free ones will be relegated to the very end of the list. Therefore, if you do not immediately find the usual free channels at the beginning of the list, most likely they were automatically moved to the end. Now look for them after channel one hundred and one.

If there is still no signal after resetting the settings, you need to check the path from the dish to the receiver - has there been a break in the cable connection? If the wires are in order, the installation and orientation of the plate itself could be disrupted. Try to reorient the plate yourself according to the instructions, or, if you don’t know how to do this, call a service technician.

Free channels are not shown, but the information channel is working

There are three possible options here.

This situation may mean that the user has not yet verified their subscriber details.
The receiver does not see the access card.
The card is not installed correctly.

If user data is not confirmed, paid channels may also be disabled during the paid validity period of Tricolor TV. How can I confirm my user rights?

Call the toll-free number 7.800.500.01.23 and ask the operator to confirm your personal information.
Visit the official website of the service provider. Log in to your personal subscriber account on the main page of the site. Confirm your details in your personal account.
To receive a password from your personal account, you need to enter the ID of your receiver or indicate the number of the subscription agreement, and then order a password. You can receive the password either on the receiver or on the cell phone specified in the contract by text message, or you can also ask to send the password by email.

Now it’s time to check whether the receiver sees the access card. To do this, open the Menu, go to Conditional Access, then DRE Module. Look - in the ID access card menu item the number should be indicated, the same as written on the card installed in the receiver. If there is no number, it means that the receiver could not detect the card.

Sometimes the user inadvertently inserts the card with the reverse side. This also needs to be checked. If it is installed correctly, check it on another device. If there is such a possibility, of course.

If your card was detected normally on alternative equipment, everything worked - the receiver is faulty and must be taken to a service center for diagnostics and repair.

Software is outdated

To update the software, you need to find the update item in the menu and start the process. Be careful: you cannot turn off the equipment during the update, because the program will overwrite files and if they are only partially overwritten, then they will only work partially - i.e. will not work at all and the equipment will be damaged due to your fault!

Other possible reasons for the lack of broadcasting of free channels

Transmissions were stopped for several hours for routine maintenance or repairs. In this case, you just need to wait a while. Try to contact other subscribers and find out if their TV is working. Go to the official Tricolor website and see if a technical break has been announced.
You have an old receiver, it is not compatible with updated television broadcasting technologies - it's time to update your equipment.

If none of the above helped solve your problem, all that remains is to write an email to the customer service or try to call the operator.

Tricolor TV is the largest company in the field of satellite television. It regularly updates the system and offers new products that have more features, options and functions.

The quality of Tricolor TV products is excellent, but even when viewing the channels of this operator, some problems may arise. In such cases, the system makes recommendations that are best followed immediately.

Whatever system failures are observed during the operation of satellite television, the Tricolor TV company asks subscribers to perform several simple actions.

Perhaps this is only a temporary glitch or error, and after the recommendations, the receiver will begin to work properly. In this case, you can even handle everything yourself without involving professionals and without spending extra money.

What to do if the system crashes

Before contacting a repairman or starting any operations, try simply turning off the tuner completely. To do this, you need to press the corresponding button and remove the power source. Now wait ten to five minutes.

The Tricolor TV company asks its subscribers to reset the settings to factory settings at least once every twenty to thirty days (how to do this can be found in the instructions specifically for your receiver.

If you followed the above recommendations, but it did not help you (that is, after trying to turn on the TV and watch TV channels, the message “List is empty”, “No signal”, etc., or just a dark screen appears), you need to do the following. Be sure to find out what is preventing you from properly watching TV channels.

Perhaps the problem is not in the Tricolor receiver at all, but in the TV. To do this, press the “Menu” button on the control panel. If after this the settings do not appear, then your tuner is simply not connected to the TV, and therefore the message comes from the TV.

It is possible that all the problems arise due to the fact that the receiver is simply poorly connected.

Tricolor is not looking for channels? Check the tuner connection

This seems elementary, but in fact, some subscribers forget to check how well the receiver is connected to the power source and to the TV.

Take the remote control from the tuner, find the red icon and press. If the device is connected as needed, the number of the channel you selected will immediately appear on the screen. If the time is shown on the screen, then your device is simply in standby mode.

Most models of Tricolor TV receivers are characterized by the following features:

if the indicator flickers, the device is turned off;
if the indicator is on at the top, then the HDMI output is connected;
if the indicator is on at the bottom, it means AV.

You can switch the output using the “Input Signal” icon. If the command doesn't execute right away, don't worry. Typically, execution takes from five to fifteen seconds.

What should I do if the “List is empty” message does not go away?

The Tricolor TV company, if problems arise with the channel list, offers two ways to correct the situation:

How to reset settings?

If you want to cope on your own and don’t want to call the experts for help, then this method is for you. Resetting settings is a very simple procedure. The Tricolor TV company recommends this if any system failures occur.

To reset settings, do the following:

Take the receiver's remote control. Find an icon on it called “Menu”.
Several sections will appear, you need to select “Settings” (sometimes the same option is shown under the name “Settings”).
Most likely, a window will immediately pop up asking for a PIN code. Enter it. The default is 0000.
Now find the factory settings among the settings (that’s what they are called).
Confirm the reset.

Once you have completely completed the reset, the tuner will reboot. You will see a “1-Step Setup Wizard” message on the screen. Then the “Masters” process occurs; in the “Operator” section, indicate Tricolor TV.

Most likely, after this your tuner will start working properly. Otherwise, you need to seek help from professional craftsmen.

If there are no channels in the list or “No signal”

In such cases, it is imperative to check how good the signal level obtained from the antenna is.

To check the signal, you need to double-click the red button (located on the receiver’s remote control) - usually “F1”, “i” or “INFO”. If necessary, it is also recommended to press green. After these steps, an extended info banner window will pop up on the screen. At the bottom of this very window you will see two values - the strength and quality of the signals.

In order for the signal to be received without problems and allow normal channel viewing, you need to ensure that the values are not less than seventy percent.

Missing channels from the playlist are a very rare occurrence in Tricolor, but such a situation could theoretically occur due to technical and software malfunctions. In order to receive help in restoring the channel list on tricolor TV, you can contact the support service, or call a technician at your home. But most often you have to wait a long time for the specialist, and this brings significant discomfort.

The reasons that influence the disappearance of channels may be:

incorrect system updates;
technical glitch in settings;
the need to re-set up channels;
weak signal or antenna failure;
preventive maintenance of the company;
incorrect installation of the smart card or its damage;
unpaid services.

If the cause is technical work, then after waiting for some time, the broadcast will resume automatically. You can get information about any technical work in the section

How to restore Tricolor TV channels?

Often it is enough to restart the receiver and the broadcast will resume. But if, after trying this method, the channels do not appear, then use our advice.

Restore factory add-ons. To perform these actions, you must select “settings” in the menu item and select the “factory” option. Once you confirm your action, you will automatically reset all settings. After this, you must specify all the data requested by the system, select the language, region and other parameters.
Also on help restoring the Tricolor TV channel list, an automatic or manual search may come. In order to launch the search option, you need to select the setup wizard item in the receiver menu in the application section and start the search. To search, you need to select your time zone and the system will automatically make the settings.
If automatic search does not resolve the problem restoring the Tricolor channel list, then you should try entering the parameters manually. Find the signal sources section in the receiver menu and select a satellite dish. After switching to manual mode, enter the following parameters:

Manual antenna settings if Tricolor channels are reset:

enable network search:
set the frequency to 12226;
enter speed 27,500;
and select a satellite from the list according to your region.

After manually entering the parameters, save the result following the instructions.

If the reason for the loss of channels is a failure in updates, then you need to change the software, and a technician from the service center will help you with this.

If the broadcast of channels has stopped due to a malfunction of the smart card, check that the card is correctly positioned in the adapter and restart the receiver.

Every subscriber connected to satellite television would like to receive the highest quality services. Therefore, the question of why the channels on Tricolor TV disappeared after the update seems quite natural.

Not a single client will agree to accept the lack of paid services and will try to solve the problem as soon as possible. Moreover, you can cope with most of the difficulties that arise on your own. To do this, it is enough to show a little patience and attention in order to understand in a calm atmosphere the reasons for what happened and try to restore communication with the satellite and the display of paid channels. And in the most difficult situations, TV viewers always have the opportunity to contact support operators who will tell you how to deal with the difficulties.

Tricolor TV channels have disappeared - how to set up

If a subscriber has paid for satellite television, not a single channel should disappear without reason for a long period of time. Therefore, the company’s clients who want to return broadcasts should first understand the reasons for what happened. In 2019, the following may lead to trouble:

a simple settings failure;
problems with the SMART card;
simple failure of TV channels;
a satellite dish turned during bad weather;
incorrect software update;
equipment problems;
ice formed on the surface of the antenna.

There are other, less common reasons for the disappearance of TV channels. They can even be associated with damage to the antenna cable. But the options listed above are the most relevant and are encountered most often by subscribers.

Settings failed

The easiest way is to understand how to restore channels on Tricolor TV after an update, if the cause of the incident was a simple settings failure. Sometimes even a banal reboot of the receiver (regardless of its brand, including the e212 model) allows you to return the broadcast. Additionally, you can try to reset the installed operating parameters to the factory level.

For this you will need:

go to the main menu of the console;
open the “settings” section (may have a different name);
find an item mentioning factory or basic level;
select the found inscription and click on it;
confirm the actions taken;
wait for the reset to complete and the start menu of the receiver to turn on;
set the primary parameters, which include the connection region, languages, and several additional items.

After that, all that remains is to check the operation of the device and proceed to watch your favorite programs, if the described actions brought a suitable result.

What to do if there are no Tricolor TV channels and it says “use search”

If a TV viewer has updated Tricolor TV and the channels have disappeared, and in their place an inscription appears prompting you to use the search, you should follow the advice received. In this case, clients can choose between automatic and manual search.

In the first case you will have to:

open the main menu;
select the section mentioning “applications”;
click on “setup wizard”;
start a search by specifying the desired time zone;
wait for the running procedure to complete;
check the results obtained.

If automatic signal acquisition does not lead to the desired result, you can try to use the manual mode.

To do this you need:

enter the subsection of received signal sources and specify the antenna;
switch to manual settings;
specify the parameters (network search - on, frequency - 12226, desired satellite and speed - 27500);
follow the instructions and prompts of the system;
save the result.

If everything is done correctly, very soon TV viewers will be able to return to watching programs and films.

After updating the Tricolor receiver, channels do not show - what to do

Those who are trying to figure out how to return channels to Tricolor TV after an update should think about whether the updated software is installed correctly. If the receiver was suddenly turned off while downloading the update, you will no longer be able to cope with the troubles on your own. The equipment will not work until a professional repairs the software and reinstalls the correct version of the program. In such situations, you just have to think about finding the nearest service center where you can take the equipment. Additionally, you can find out the phone number of the repair shop so you can call and find out under what conditions the specialists will agree to restore the equipment.