The best VoIP providers. Comparison of tariffs and services of SIP operators

The most widespread messenger in the world with a closed protocol. Provides video communication and video conferencing for up to 10 people. Allows you to make calls to regular phones and receive calls. There are versions for mobile devices.

Service for business communications. Consists of Meet applications (for group video calling) and Chat (for creating group chats). Works on mobile platforms.

Mobile VoIP application for iPhone. Integrated into the address book and authorized by phone number. Allows you to make free calls in high quality between smartphones with Viber installed. You can call regular and mobile phones at low rates.

Virtual PBX and IP telephony service. Provides multi-channel number, voice mail, voice menu, intelligent call routing, conference calling, fax reception to email, call recording

Virtual PBX for business. All the necessary functions of an office PBX are available for use: forwarding, black list, voice mail, multi-level voice menu (IVR), etc.

Telecommunications operator. Virtual PBX. Multi-channel numbers in code 495, 499, 812 and 8800, voice menu, call management (IVR), recording and storage of conversations, integration with CRM, FMC SIM cards, Call API auto-dialer protocol, notification of missed calls and other 80 functions for business telephony

IP telephony service + virtual PBX. Large numbering pool in 80 countries and 90 Russian cities, as well as tool-free numbers in 60 countries. PBX functions include internal numbers, voice menu system (IVR), call transfer, call interception, call forwarding to mobile, receiving calls from the site, voice mail, receiving faxes, answering machine, call waiting mode, statistics and call recording system

Telephone operator based on VoIP solutions. The main range of services it provides includes: provision of virtual telephone numbers to subscribers; installation of multi-channel city numbers in offices; use of numbers starting with 8-800; implementation of virtual PBX service

A client who just made a similar request will help you figure this out. An online store needs to organize telephony. The main task: to do this as cost-effectively and efficiently as possible. Calls will be handled by 5 employees working on 2 numbers.

Outbox:

• Moscow number 495/499.
• On average, for 5 people there are 150 calls per day (7.5 hours of conversation).
• 105 calls to mobile phones in Moscow (75%).
• 23 calls to urban Moscow (15%).
• 22 calls to mobile phones throughout Russia (15%).

Inbox:

• 8-800 so that customers can call for free.
• The number receives an average of 100 calls per day (5 hours of conversation).
• 70 calls from Moscow mobiles (70%).
• 10 calls from Moscow city centers (10%).
• 20 calls from mobiles from all over Russia (20%).

In addition to the numbers you will need:

• amoCRM integration to record customer information and conduct transactions.
• Distributing the call to the responsible person so that the client always communicates with a familiar employee.
• Recording conversations so that the manager controls the work of managers.
• A call back from the site so that the client can leave his number and they will call him back.

Now let’s calculate what you can get and for what money. Let's consider which operators customers choose and how much their communication costs.

Operators

Let's analyze which operators are popular among onlinePBX users.

Popularity of telecom operators in onlinePBX

Let's find out prices for numbers 495/499 and 8-800. We will consider basic tariffs, without packages.

Let's calculate the costs for each operator per month:

• Multifon Business - 16,650 rubles.
• Zadarma - 22,500 rubles.
• onpbx - 23,500 rubles.
• MCN Telecom - 24,500 rubles.
• Telfin.Office - 25,000 rubles.
• Mango-Office - 25,000 rubles.

Outgoing communication expenses per month

The most budget solution would be Multifon, which has a significant drawback - very low stability. Over the past 12 months, we have recorded 11 massive outages lasting more than two hours. The largest was recorded in January 2017, when Multifon was unavailable for 9 days. There is no need to explain how much loss 9 days of downtime will bring.

Now let's look at the 8-800 number, which will only work on incoming calls.

Let's calculate the costs for each operator per month.

• MCN - 25,000 rubles.
• onpbx - 26,500 rubles.
• UIS - 27,500 rubles.
• Telphin - 29,000 rubles.
• Zadarma - 30,500 rubles.
• Mango Office - 31,500 rubles.

Expenditures on incoming communications per month

In terms of the cost of incoming calls to 8-800, the cheapest were MCN and onpbx, which provide reliable and high-quality telephony.

We ourselves at onpbx use MCN numbers. Over the past month, our employees received and made 20,000 calls for 72,000 conversation minutes. With this volume, it is very important to have a communications provider that works smoothly and transmits voice without distortion or interruption.

The most expensive solution was Mango Office.

Virtual PBX

In onpbx, an online store with 2 numbers and 5 users can use the “Basic” tariff, where for 2,500 rubles per month the client receives:

• Ability to connect an unlimited number of numbers within one tariff
• Convenient, intuitive interface that will be easy to understand
• Integration with the end-to-end analytics service Roistat, and transfer of the call source (UTM tags)
• Free call from the site
• Unlimited call recording
• Test period for 2 weeks
• Free API and webhooks
• Webphone built into amoCRM
• Full integration with amoCRM, which can automatically:
• Create contacts and deals for incoming and outgoing calls.
• Create deals only for the missed ones.
• Create deals in the unsorted.
• Create tasks for the responsible employee if his client called.
• Close tasks if they are called back.
• Allow comments during and immediately after a conversation.
• Send the result of the call.

Equipment

The cheapest and most accessible equipment for making calls will be a headset. The average price is 1000 rubles. To provide for all employees, you will need only 5,000 rubles.

onpbx recommends purchasing the Plantronics .Audio 628 headset, with high-quality sound, a noise-cancelling microphone, ease of use and build quality. The cost as of July 2017 is 2,700 rubles, for 5 employees - 13,500 rubles.

Plantronics .Audio 628

Headsets will free up managers' hands to conveniently enter information into amoCRM during a call.

onpbx also provides a softphone built into amoCRM, which does not need to be installed or configured. An employee can receive and make calls immediately after logging into amoCRM.

If you need landline telephones, then you can pay attention to: Yealink SIP-T21 (for 5 employees will cost 16,000 rubles) and wireless Panasonic TGP600 - (for 5 employees 23,500 rubles)

You can read more about the equipment in ours.

Choice

Large Internet telephony operators provide telephone communications of equal quality, while the difference in price is insignificant. It is more than possible to organize cheap and reliable telephone communications. You can choose from the options provided.

Multifon stands apart, which, although it is the least reliable option, provides the cheapest connection, and a large number of customers shows that many are willing to sacrifice a slight deterioration in quality and reliability by reducing costs. It is precisely because of the ambiguity of the decision that we will not consider this option.

If you, like the client from the article, are in Moscow, then Zadarma is suitable for calls throughout Russia, both to mobile and landline phones, Telfin for calls to Moscow landlines, and MCN for calls to Moscow mobile phones.

8-800 for all incoming directions, the cheapest option will be a number from MCN.

As a result, the client chose onpbx numbers because of convenience and price - there is no need to enter into additional contracts, the numbers are connected automatically after purchase. If you need to purchase several more numbers, the subscription fee for the PBX will not increase, and the cost of communication will be one of the lowest on the market.

Super-important technology passes you by, and you are the one who suffers from it.

What is IP telephony anyway?

IP telephony or VoiP (Voice Over IP) is a technology that allows telephone conversations using an Internet connection instead of regular telephone networks.

Key advantage: long-distance and international calls over IP telephony lines are much cheaper traditional communication.

In 2015, 700,000 people monthly abandoned traditional communications in favor of IP telephony. By the beginning of 2017, the number of its users in the world will be 1 billion! And in 2016-2020, analysts expect market growth of $88 billion per year.

How can IP telephony be useful to you personally?

First of all, it is needed to create an effective communication system for the company. For example, to connect branches located in different regions with a single network and provide customers with the opportunity call you toll free number 8-800.

You can also purchase an IP phone for elderly relatives who avoid using the Internet and prefer to communicate “the old fashioned way.” They will be able to communicate with interlocutors from all over the world for pennies.

Advantages of IP telephony, briefly:

• low costs
• excellent connection quality
• communication between employees is accelerated in the office
• functionality and scalability.

Let's talk in more detail about each of the points.

1. The price is better than landlines

Pleasant bonuses to the great prices are per-second billing and no connection fees. When you top up your account you can receive a gift 100 free minutes. The quality of communication is the same for all users, regardless of how much they spend on it.

Communication between subscribers of the Zadarma provider - for free. Transfer yourself, your friends and business partners to this service to receive mutual benefits.

2. Speed ​​worthy of 2016

IP telephony is available wherever there is an Internet connection with a speed of 64Kb/s. Employees with the most basic Internet access can make and receive calls to their work phone at home or on vacation - even abroad. Naturally this speeds up the time it takes to resolve work issues.

When moving to another office, communication in the new place will be established instantly. Employees will be able to call each other by same internal numbers. The external number for clients will also remain unchanged.

To speed up communications, you can organize conference calls. Both audio and video are supported.

3. Quality is higher than on mobile phones

If you have a stable Internet, IP telephony allows you to achieve ideal communication quality. No delays in voice transmission during conversations or interference. Modern mobile operators also build connections with partners based on IP telephony, which speaks for itself

Also, IP telephony users are never busy. You can connect an external multi-channel number to the network, then all new calls are transferred to available employees. Using a virtual PBX, in a couple of minutes you can configure the order in which numbers are called until they reach a person available to answer.

4. Maximum benefit

But the cost of a call in IP telephony is not as important as it might seem. The main thing is the opportunities. After all, IP telephony will allow you to receive all calls from anywhere in the world, enter them into a database or office CRM, and automatically call back important clients or site visitors. All this can significantly increase profits and reduce costs.

Main. How to start using IP telephony

The service works with companies and individuals. For the former it is carried out cashless payments and all the necessary documents are provided, and for the latter it is possible to top up the account using a variety of electronic wallets. If you do not need communications for business, then you can use IP telephony to save on roaming calls.

To start using IP telephony, you do not need additional equipment. A computer with headphones/microphone or a smartphone is enough. The service offers two of its applications for Android/iOS, and also presents clear settings for other softphones on the website.

Any questions during use? Feel free to write to to the forum.

A few words about Zadarma

The company has been on the market for almost 10 years. During this time, more than half a million people in 40 countries around the world became its clients. A lot of reviews have been written about Zadarma and the vast majority of them are positive.

If you need to connect any additional service (for example, a new number or a widget for a website), it will take no more than five minutes. And if any questions or problems suddenly arise, the support service is available 24 hours a day, 7 days a week.

The best VoIP providers. Comparison of tariffs and services of SIP operators

VoIP providers are communications companies that provide Internet telephony services using the SIP standard.

2017. Telfin offers local outgoing numbers

2011. Mango-Office has reduced rates for international SIP calls

Mango Telecom company, provider of virtual PBX Mango-Office, has significantly (by 7 - 15%) reduced tariffs for international VoIP communications for corporate clients and individuals. For example, calls to Ukraine now cost from 4.29 rubles/min (and higher), Kazakhstan - 4.72, USA - 0.6, China - 0.6. Mango notes that this was done to support the development of international business. This news should be of particular interest to trade and tourism companies, branches of international communications and virtual companies. In general, those companies whose activities require frequent and lengthy telephone conversations and conference calls with foreign participants.

2010. Analysts predict rapid growth in the market for corporate VoIP services

According to analysts at ABI Research, the global market for corporate VoIP services will double by 2015 and exceed $20 billion. VoIP services include communication services via IP telephony, maintenance and hosting of corporate IP-PBX. The main growth of the market is due to the replacement of outdated telephone systems with virtual PBX and hosted IP-PBX solutions. Virtual PBXs are mainly aimed at small businesses with 20-50 employees, but now interest in them is growing in the corporate sector. ABI Research expects PBX providers to grow 13% annually between 2010 and 2015.

2010. fring introduced a competitor to SkypeOut

The mobile messenger fring, which has recently become famous in the field of mobile video communications, has decided to catch up with its competitors in the business of selling IP telephony minutes. The new service received the unoriginal name fringOut (the main competitors are called SkypeOut and NimbuzzOut). fringOut allows you to make calls from your mobile phone to landlines and mobile phones in almost any country in the world at rates that are cheaper than Skype, but for now it is only available for Nokia smartphones. At the moment, the service is at the stage of open beta testing.

2010. ITooLabs Virtual office will be able to work with WestCall numbers

VoIP service ITooLabs Virtual Office, presented in Russia on the SaaS platform, can now work with WestCall operator numbers. Now service users will be able to get the best conditions for their communications and have the opportunity to choose a telecom operator. Softcloud and WestCall specialists tested various situations possible during customer communications and comprehensively tested the connection procedures with the provider's SIP channels. The key idea of ​​the ITooLabs product is the unification of communications: on the one hand, the client receives a convenient office communicator, an email and file storage system, and intelligent forwarding; on the other, a platform that completely replaces a mini-PBX, allowing you to connect any telephone numbers.

2010. Ukrtelecom launched VoIP service

The Ukrainian telephone operator Ukrtelecom, which is also a 3G/ADSL Internet provider, decided to combine these two areas and launched the IP telephony service OGO!Telephony. Users of this service receive a free Ukrainian number with the code 0892, which is quite cheap (5 kopecks/min) to call from a regular phone (i.e., in fact, it is like a direct landline number in any city in the country). OGO!Telephony users will not pay for incoming users. But outgoing calls within Ukraine and to other countries are quite expensive (Ukraine - 36 kopecks, Russia - 34 kopecks, USA - 36 kopecks). Those. The only normal option is to call Ukraine from abroad using this service. A computer or communicator with a SIP client is sufficient as subscriber equipment.

2010. Skype offers savings by optimizing your tariff plan

Skype has introduced new flexible monthly plans for those who frequently use the SkypeOut service. Now the user can select only the directions he needs for communication and not overpay for an unused opportunity to call anywhere. Let us remind you that Skype previously provided unlimited tariffs in three directions: “Country”, “Europe” and “World”. Now it is possible to subscribe to several countries. In this case, each direction will be considered a separate subscription. The user can also select the required number of minutes included in the subscription: 60, 120, 400 or an unlimited number of minutes. At the same time, a larger volume allows you to get a lower cost per minute of a call. In addition, the number of countries that can be selected for a monthly subscription has been significantly increased.

2009. PeterStar offers IP telephony for small businesses

2009. Unified communications are moving to the clouds

The analytical company In-Stat states that unified communications systems (as well as other corporate systems) are gradually moving from internal company servers to cloud platforms of vendors and data centers of service providers. Vendors are increasingly positioning unified communications as a service rather than software, while leading providers of infrastructure solutions (Cisco, Microsoft) are actively working with providers on hosting VoIP services. In-Stat experts note that depending on the size of the business, the “delivery” model for unified communications varies. Large companies choose a hybrid model, in which UC partially runs on its own servers. Small businesses prefer fully hosted solutions, and the SOHO segment is generally satisfied with the functionality provided by telecom providers.

2009. Now this will be interesting. Google buys Gizmo5

Several Western resources (including TechCrunch) claim that with almost 100% probability Google bought VoIP provider Gizmo5 for $30 million. If this is true, then Skype will now have a more than serious competitor. Interestingly, a month ago Skype itself was going to buy Gizmo5 in order to replace its Global Index technology (which became the reason for the patent) with the Gizmo5 SIP platform. Now that Skype has solved its patent problems, they no longer need Gizmo5. But, as it turned out, Google really needs it. And, indeed, Gizmo5 fits perfectly into the Internet giant's communication strategy.

2009. JAJAH becomes VoIP provider for Twitter

JAJAH opened the service

Telephony used in your business largely affects the dynamics of its development. The quality and functionality of telephony has a significant impact on the effectiveness of negotiations. The success of interaction with clients and the efficiency of coordination of working personnel directly depend on telephone communication.

Using outdated telephony with unfavorable tariffs and limited functionality, you do not get any tangible benefit from it. We offer you a profitable solution to this problem in the form of installing modern multifunctional telephony from our company “Canmos”. Our telephony will fully meet the needs and characteristics of your business.

What is modern telephony and how does it work?

Modern telephony This is primarily a digital telephone connection operating over the IP protocol and using all physical networks to transmit information: optical cable, wireless networks, local networks, the Internet, otherwise called IP telephony. It is a special type of communication that combines all the best capabilities of a regular telephone network and the Internet. In other words, modern telephony allows you to receive and make calls regardless of the location of subscribers online. Thanks to this, the need to run a telephone cable, purchase expensive equipment and pay for its installation is completely eliminated.

Let's look at exactly how modern telephony works using the telephone network and the Internet. A special IP gateway simultaneously connects to the telephone line and the Internet channel. When an incoming call is received from the telephone network to a subscriber on the Internet, the IP gateway receives the signal, digitizes it and sends it through the IP network. To answer a call, it is enough to have at hand any device with Internet access and a specially installed program on it. It is on this principle that our telephony operates outside the telephone network - everything is extremely simple and transparent.

IP telephony technology makes it possible to transmit data over the Internet, bypassing the many standard switches of the traditional telephone system. This gives several important advantages at once: firstly, it reduces the load on communication channels, and secondly, it greatly reduces the cost of a call. Compared to conventional telephony, this option for organizing calls is more profitable in many respects.

Telephone communication using an optical cable refers to more traditional telephony and it allows for high-quality conversations between subscribers in the local optical network, as well as with those who called from the telephone network.

Cloud telephony

Cloud telephony a service designed for subscribers who need constant access to the telephone network from various devices and from various points of the global Internet network. The SIP protocol allows you to find and connect to a telephone server regardless of your location, it is only important that you have an Internet connection and the passage of packets between remote points is reliable and without delays for good quality voice communication. Modern cloud services allow you to receive the service on demand, and the rest of the time telephony can be configured to an answering machine or autoinformer. A multi-channel telephone allows you to distribute calls and telephone conversations between managers evenly or according to a schedule that suits everyone; calls will arrive on the phones at a time convenient for each operator. Cloud telephony has significant advantages over wired telephone communication, because instead of a wire there is the Internet, connecting to which means connecting to a telephone connection. A person, while at home, at work, or on vacation in another country, remains in touch and uses a single company number for incoming and outgoing calls and short numbers to communicate with employees of his company.

What problems does it solve?

Cloud telephony:

• allows you to save on communication with clients, employees, suppliers and partners thanks to favorable tariff plans;
• significantly reduces communication costs between cities and countries, without compromising the quality and stability of communication;
• makes it possible to organize the work of an entire call center with one multi-channel number and the optimal number of regular city telephone numbers;
• improves the image and popularity of a company or brand thanks to a “beautiful” number that is easy to remember and inspires confidence;
• increases the reliability of the communication environment in the company.

What is the importance of good telephony when communicating with clients?

Having high-quality telephony, you:

1. Don't make people wait. Just imagine: you want to order a product or service, but you can’t do it because the phone of the online store or company is constantly busy, and you have an important question for the employees that cannot be resolved on your own. You'll likely find a similar product or offering from another company that cares more about its potential customers. Thanks to cloud telephony a person does not hear annoying frequent beeps indicating that the line is busy, and all calls are received on time (provided that there are a sufficient number of people working in the sales department).
2. Conduct conversations without echoes and interruptions. Let’s imagine another unpleasant situation: you finally got through to the company you are interested in, but you cannot understand the manager’s words due to extraneous noise, and as a result you are forced to refuse the purchase. The quality of communication plays a big role for customers - no one wants to talk to a person who is difficult to hear. Due to poor-quality communication, the client may prefer you to a competitor who cares about the level of service. Thanks to good telephony, this will not happen: you will be able to communicate with potential clients without interruptions and problems on the communication line.
3. Monitor the service. IP telephony has the function of recording calls for the purpose of further listening and analysis. Thanks to it, you will always be aware of which of the operators is not competent enough in matters of consulting, who shows excellent results, how much time each manager spends on answering a call, and how many minutes on average a client is served. All this is of great importance from the point of view of service - something without which you simply cannot survive in a highly competitive environment.

What results does it give?

good IP-telephony– a real find for companies that want to scale their activities and make big profits. With its help you:

• take the quality of service to a new level;
• you will receive more requests;
• stop missing calls due to forgetfulness and inattention;
• expand your customer base;
• get a loyal attitude from regular customers;
• increase the number of closed deals.

Advantages of canmos telephony

telephony canmos

Individual

Each subscriber

In code 495 and 499

Office in Central Administrative District

Availability

Safety

Daily limit

Safety

Price limit

Telephony

WebRTC, Call Back

Android application

We'll help you quickly

Fast T/P

IP telephony

TLS encryption

Channels of connection

Optics, VPN

Competent

Technical support

Functional purpose

Telephony has two important purposes:

1. Provides internal communication. With its help, company employees can quickly contact each other to resolve work issues and force majeure situations. Thanks to well-functioning telephony, the boss or director is constantly in touch with employees, and does this regardless of his current location.
2. Provides communication with clients. If you sell goods or provide services, clients will certainly call you. Your job is to make it easy and quick for them to contact you. Properly installed telephony ensures that customers are satisfied with the way they were served.

Functional

Call forwarding

Depending on the time or caller number.

Autoresponder

You can answer right now. Sends messages to E-mail.

Black/white lists

Receive/send fax

Receive calls automatically

Organizing an incoming call

Auto dial

Pleasant melody

Conference calling

Video conferencing

Online calls. Free calls

Detailed reporting

Possibility of restriction

Who is canmos telephony suitable for?

IP telephony is in demand in all areas of trade and service provision; it is relevant for businesses of various sizes. We especially recommend it to those who:

1. Independently launches a new project. You don't want customer calls to arrive on your home or mobile phone and get confused with other calls. In addition, you need a simple and memorable number. WITH cloud telephony you will solve both of these problems.
2. Does not have its own office. If you have a staff of freelancers who work from home, you will especially benefit from accepting orders from your clients via an omnichannel number. This way, you can save on renting and equipping office space without compromising the quality of service or losing interested clients.
3. Conducts several advertising campaigns simultaneously. Cloud telephony connected to the CRM system allows you to track exactly where calls and requests come from. This, in turn, makes it possible to spend your marketing budget with maximum efficiency.
4. He often travels and goes on business trips. If you don't want to miss clients while traveling, install IP telephony and be sure that you receive every incoming call. Cloud telephony is also beneficial because it allows travelers to save on expensive roaming charges.
5. Has a distributed structure. If your head office is located in Moscow, production is launched in the region, and sales offices are concentrated throughout the country, then you cannot do without cloud IP telephony. With it you can connect all offices and departments with high-quality communications and save on long-distance telephone calls.
6. Has a sales department. This suggests that the company makes a lot of regular transactions and is constantly in touch with its customers. To take your service to a new level, you can use IP telephony - a functional, convenient and budget solution for any business.
7. Receives frequent complaints from customers and employees. You may have heard dissatisfied cries that it is impossible to reach your operators, and the managers themselves, for some technical reason, sometimes cannot make outgoing calls. There is a high probability that the problem lies in telephony provider. Try our cloud solution and see the difference!

Telephony functionality

Let's look at the basic telephony functionality, working via the Internet:

• multi-channel communication lines;
• receiving and making calls to any numbers;
• receiving calls even after hours and then calling back;
• automatic dialing;
• video calls;
• complex call transfer scenarios (automatic redialing, call forwarding to another employee, etc.);
• placing numbers on black and white lists;
• receiving and sending faxes;
• recording and further listening of calls;
• regular detailed reporting.

If desired, the functionality of IP telephony can be significantly expanded by introducing options such as pop-up windows, GSM roaming, etc. All this is possible due to the fact that the Internet and telephone communications are on the same network, which opens up a lot of new opportunities.

Equipment used

If you are already using some other voice communication system, then you do not have to waste your time and money on converting it. With our telephony you can receive calls through:

1. Standard wired telephones. This is not the most convenient solution, but still a feasible solution. Basically, regular phones are used in offices with permanent staff; they are simply not suitable for mobile businesses.
2. Special IP phones. They are widely used due to their versatility and functionality. IP phones connect to the Internet without a router or gateway. They perform more functions than regular landline phones.
3. Videophones. They are the same IP phones, only with the function of transmitting video materials. This allows you to hold emergency meetings and organize conferences.
4. Tablets and mobile phones. This solution is becoming increasingly popular due to its key advantage – the absence of location restrictions. You can receive calls on the way to work, at home and even on vacation.
5. Computers and laptops. They are perfect for organizing full-fledged telephony in the office or at home. To start receiving calls using your PC, just install a special program on it and purchase a microphone with headphones.

Select PBX

Canmos provides a free virtual PBX when connecting to telephony with a Moscow city telephone number. Virtual PBX allows you to manage telephone communications.

Once again about the advantages of our telephony

Telephony online– a new stage in the development of telephone communications. A visitor to your site can call the office completely free of charge using a computer or laptop. Let's look at what its advantages are:

1. Multifunctionality. Wide telephony functionality This is explained by the fact that in IP telephony the call is placed on the same data network as the computer. By connecting to cloud telephony, you can not only conduct telephone conversations, but also at the same time receive video calls, send messages directly during a conversation, arrange audio conferences and perform a whole range of other useful actions. The main thing is to choose and connect additional functions correctly.
2. No location connection. To connect to telephony, it is enough to have Internet access. Just imagine: you can easily call your employees through the website even from another country, and they will have the opportunity to receive customer calls from anywhere, including from home. Please note that this will not affect the stability and quality of communication.
3. Multichannel. This term means that dozens of people will be able to call your number at the same time without hearing a busy signal and dialing the first time. All calls will be automatically distributed to free operators or operators assigned to regular customers. Not a single person will be deprived of attention and will want to come back for your goods or services again.
4. Excellent connection quality. With IP telephony you will be clearly heard from any distance. Loud echoes, noises, vibrations, interruptions, sudden communication interruptions - telephony provider ensures that none of the above will disturb you, your operators and clients. No compression protocols are used, so voices are not distorted. Subscribers hear only clear, pleasant sound.
5. Complete security. The transmitted data stream is carefully encrypted. You don't have to worry about your conversations being wiretapped by third parties and your corporate secrets becoming known to attackers. Networks are constantly scanned for security-threatening traffic. The risk of eavesdropping and other illegal actions is minimized.
6. Possibility of rapid scaling. If the number of calls increases and your staff expands, you will be able to supplement your telephony with additional numbers. This can be done not only with regular, but also with multi-channel telephone numbers.
7. No physical lines. Telephone wires can be a thing of the past. If your office or branch suddenly moves to a new location, you will not have to waste time and money on transporting telephony and reconnecting. The number you use will be saved.
8. Thorough tracking of missed calls. If for some reason an incoming call is missed by managers, this is immediately displayed in the call history. The problem can be quickly resolved by calling the number displayed.
9. Efficiency of installation. Unlike standard telephony, connecting to cloud telephony takes only a couple of minutes. This is relevant for those who have just moved to a new office and need to maintain continuous communication with clients.

Telephony with call back function

Telephony It has long ceased to be just a convenient and profitable means of communication with a standard set of capabilities. Now you can connect the call back function to it, better known as the call back widget.

Many people don't leave your site because they don't like your products or services. Often this happens only because customers did not find a phone number on your website. As a result, you are left without a new client and profit. This can be easily corrected by introducing a telephone with a call-back function onto the site - the visitor will not refuse such a telephone number (call for free) and quickly receive advice on any issues.

Call back works according to a very simple scheme: the client dials your company’s number, after which they automatically call you back within just 5 seconds. A connection is established and a conversation begins between the potential buyer and the manager. Since the client does not have to pay to contact you, he is more motivated to make a call.

According to recent marketing research, having a call back function on a website increases conversion from 20% to 200%. A call back is beneficial both for you (increasing the number of sales without much cost and effort) and for clients (thank you for the quality service and time spent).

I would like to make a small remark: the work of a telephone number with a call back function turns out to be a company called canmos; beware of similar, but completely different services.

Integration of telephony with CRM

An association telephony with CRM will bring a lot of benefits to your business and will become an effective tool for monitoring employees. Let's look at exactly what functions the two combined channels can perform:

1. Automatically connect the client to the desired operator. The caller will not have to waste time listening to the voice menu; his conversation with the responsible manager will begin immediately after dialing.
2. Inform the operator in advance about who is calling him. The client’s personal card with his name and information about him appears on the manager’s screen even before he has time to pick up the phone. Thanks to this, the operator is always aware of how to communicate with each client so that he ultimately places an order for a product or service.
3. Make calls directly from the database. To contact the desired client, just select his number in the CRM system. Telephony will immediately make an automatic call. This convenient feature allows operators to use their time efficiently.
4. View phone call history. All statistics are loaded directly into CRM. You can view the call log for a specific client, manager, date and time and always be aware of what is happening with your business and what its efficiency is.
5. Route calls. If a client cooperates with your company on an ongoing basis, he is automatically assigned to a specific manager. Thanks to our telephony a person does not have to wait until his call is redirected to the right operator and waste his time because of this.
6. Track the effectiveness of calls. This important function makes it clear where exactly the client called from (website, search engine, ad). Knowing which Internet resource your target audience is coming from, you don’t have to waste money on advertising that doesn’t bring the desired result. Instead, you can invest in resources that bring you real customers who place orders.

Our ready-made solutions for different businesses

Canmos offers profitable cloud solutions for:

1. Personal business. Even if you work on your own, you definitely need tools to stay in touch with clients. Cloud telephony is the best choice for you. With it, you can answer calls anywhere, having only a phone or device with Internet access and installed software. Monthly costs for such telephony will be minimal.
2. Small business. Let's assume that you are a start-up company and you have two operators who answer calls. With our telephony you will receive a “beautiful” number that will be easily remembered by potential and existing clients. We will also provide you with the opportunity to conduct two parallel telephone conversations at once. If there are more operators, telephony can be easily expanded.
3. Medium business. For representatives of medium-sized businesses, we have eight- and sixteen-channel IP telephony in our arsenal. With it, a whole staff of employees will be able to quickly receive incoming calls, without missing a single potential client, and also communicate with each other using internal numbers.
4. Big business. Does your staff consist of several dozen operators and several offices? We have profitable solutions for you too! Feel free to choose thirty-two-channel or sixty-four-channel telephony, which will perfectly cope with servicing an entire call center.

10 reasons to choose our telephony

We offer you:

1. Personalized approach. We will provide you with telephony that will exactly match the scale and needs of your business. Our employees will definitely offer the optimal number of telephone lines and numbers. Their number will increase in proportion to the growth of your enterprise.
2. Only proven and reliable telephone communication. Telephony provider carefully monitors communication security. The latest technologies allow us to be one step ahead in security matters and provide the highest level of customer protection from telephone fraud.
3. Perfect connection. We are well aware of the importance of high-quality telephone communication for your business. Advanced software, as well as the use of redundant communication and data channels allow us to guarantee perfect service.
4. Constant access to support. Each client of our company can contact the technical support service at any time, which will promptly answer any question and help solve the problem. Our support team is available even on weekends and public holidays.
5. Favorable rates. We offer optimal tariff plans for small, medium and large enterprises. With us you can receive incoming calls completely free of charge. For outgoing calls you will only need to pay a small subscription fee, which will not be too costly for your business.
6. Different redirection scenarios. We can make sure that all incoming calls are transferred to specific departments and certain employees automatically. You don't have to set anything up.
7. Flexible settings. We adapt cloud telephony to suit your business. Do you want to install an answering machine? Do you want to customize the voice menu at your own discretion? We will help solve any problem.
8. Complete absence of restrictions on the geography of calls. With our telephony, you can maintain contact with clients and employees from other cities and countries without incurring losses or overpaying for it.
9. Ease of management and maintenance. Both processes do not take much time and effort, because they are carried out using an intuitive interface. Anyone can easily learn to work with our telephony.
10. Extremely fast connection and individual configuration. Contact us now and get telephony fully adapted to your work today!

Telephony Moscow

Connecting a telephone connection, connecting a telephone number, creating an incoming call plan - these are the first steps that are necessary for telephony to work. When connecting, the canmos company allocates a telephone number in code 499. Telephone codes for the city of Moscow (495) and (499) - telephony Moscow. Modern telephony in Moscow allows you to make phone calls anywhere in the world; transmitting a telephone conversation over the Internet has become a technically common process. Why is connecting a telephone number in the Moscow code a profitable solution for a company? Moscow is a large metropolis where many companies are located and a significant part of the Russian population lives. For Muscovites calling numbers in codes 499 and 495, the call is free or its cost is negligible.

For the rest of the world, telephone calls to Moscow numbers are also not expensive; in most countries, a call to a Moscow landline number starts from 1 cent per minute; for example, a call to a phone in Belarus costs from 40 cents. Telephony Moscow represents a fairly profitable solution for business.

Telephony tariffs

Tariff for 2x channel telephony

Connecting a telephone with two channels is beneficial for home use and small businesses, when the number of calls does not require a large number of operators and lines; one operator can handle two lines; a larger number requires a greater presence of telephone operators.

1. This tariff allows two employees to simultaneously conduct telephone conversations with external subscribers using incoming or outgoing calls.

2. Connection to such a tariff depending on the connection technology: from 0 rubles to 5,000 rubles, one-time payment.

3. Monthly subscription fee from 200 rubles/month.

4. Included are 200 minutes of outgoing calls to numbers in codes 499 and 495, excess 0.7 rub./min.

5. Incoming calls are free.

One phone number for free.

Tariff for 8-channel telephony

1. Eight telephone lines allow eight employees to talk at the same time, for a total of eight.

2. Connection to such a tariff depending on the connection technology: from 0 rubles to 10,000 rubles, one-time payment.

3. Monthly subscription fee from 500 rubles/month.

4. Included are 500 minutes of outgoing calls to numbers in codes 499 and 495, excess 0.7 rub./min.

5. Incoming calls are free.

for free.

7. All telephone conversations over the internal telephone network are free.

Tariff for 16-channel telephony

1. Sixteen telephone lines allow sixteen employees to talk at the same time or to receive calls or outgoing calls, sixteen in total, internal conversations are not taken into account.

2. Connection to such a tariff depending on the connection technology: from 0 rubles to 18,000 rubles, one-time payment.

3. Monthly subscription fee from 1000 rubles/month.

4. Included are 1000 minutes of outgoing calls to numbers in codes 499 and 495, excess 0.7 rub./min.

5. Incoming calls are free.

6. When connecting, the subscriber is allocated two telephone numbers for free.

7. All telephone conversations over the internal telephone network are free.

Tariff for 32x channel telephony

1. Thirty-two telephone lines allow thirty-two employees to talk at the same time, either for receiving or outgoing calls, for a total of thirty-two conversations simultaneously, not counting internal ones.

2. Connection to such a tariff depending on the connection technology: from 0 rubles to 40,000 rubles, one-time payment.

3. Monthly subscription fee from 1500 rubles/month.

4. 1500 minutes of outgoing calls to numbers in codes 499 and 495 are included, the excess is 0.7 rubles/min.

5. Incoming calls are free.

6. When connecting, the subscriber is allocated two telephone numbers for free.

7. All telephone conversations over the internal telephone network are free.

Tariff for 64-channel telephony

1. Sixty-four telephone lines allow sixty-four employees to talk simultaneously or receive calls or make outgoing calls, for a total of sixty-four.

2. Connection to such a tariff depending on the connection technology: from 0 rubles to 80,000 rubles, one-time payment.

3. Monthly subscription fee from 3,000 rubles/month.

4. Included are 3000 minutes of outgoing calls to numbers in codes 499 and 495, excess 0.7 rub./min.

5. Incoming calls are free.

6. When connecting, the subscriber is allocated five telephone numbers for free.

7. All telephone conversations over the internal telephone network are free

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