Where to call doesn't work. Forms of standard documents

In the process of using telephony services, accessing the Internet or watching TV shows, a variety of situations arise, the solution of which may require consultation with the company’s specialists. In order to contact the operator of the MGTS contact center, you need to dial the number from a landline phone: 8 495 6 36-06-36. The single contact number for MGTS is common to all districts of Moscow.

MGTS Unified Contact Center provides the following opportunities:

• obtaining information on tariffs for services and their connection;
• checking your personal account balance and obtaining information about possible payment methods;
• submitting an application to the MGTS repair bureau;
• tariffs and the ability to connect to the Internet using GPON technology;
• information about self-management of your account and connected services;
• resolving other issues not included in the main list and requiring connection with a company representative.

After dialing the number of the unified contact center of MGTS, the auto-informer will offer to select one of the menu items by pressing the corresponding button on the phone in tone mode. Having selected the required menu item, the system automatically redirects to the operator, often the waiting time for a response is more than 10 minutes, due to the heavy load on the MGTS contact center.

This telephone number is common/unified for all districts of the city of Moscow.

List of administrative districts and districts of Moscow:
1. Central administrative district - Central Administrative District(Arbat, Basmanny, Zamoskvorechye, Krasnoselsky, Meshchansky, Presnensky, Tagansky, Tverskoy, Khamovniki, Yakimanka).

2. Northern administrative district - SAO(Airport, Begovoy, Beskudnikovsky, Voikovsky, Eastern Degunino, Golovinsky, Dmitrovsky, Western Degunino, Koptevo, Levoberezhny, Molzhaninovsky, Savelovsky, Sokol, Timiryazevsky, Khovrino, Khoroshevsky).

3. North-Eastern Administrative District - NEAD(Alekseevsky, Altufevsky, Babushkinsky, Bibirevo, Butyrsky, Lianozovo, Losinoostrovsky, Marfino, Maryina Roshcha, Ostankino, Otradnoe, Rostokino, Sviblovo, Northern Medvedkovo, Northern, Southern Medvedkovo).

4. Eastern administrative district - VAO(Bogorodskoye, Veshnyaki, Eastern Izmailovo, Vostochny, Golyanovo, Ivanovskoye, Izmailovo, Kosino-Ukhtomsky, Metrogorodok, Novogireevo, Novokosino, Perovo, Preobrazhenskoye, Northern Izmailovo, Sokolinaya Gora, Sokolniki).

5. South-Eastern Administrative District - SEAD(Vykhino-Zhulebino, Kapotnya, Kuzminki, Lefortovo, Lyublino, Maryino, Nekrasovka, Nizhegorodsky, Pechatniki, Ryazansky, Tekstilshchiki, Yuzhnoportovy).

6. Southern Administrative District - Southern Administrative District(Biryulyovo Eastern, Biryulyovo Western, Brateevo, Danilovsky, Donskoy, Zyablikovo, Moskvorechye-Saburovo, Nagatino-Sadovniki, Nagatinsky Zaton, Nagorny, Orekhovo-Borisovo Northern, Orekhovo-Borisovo Southern, Tsaritsyno, Chertanovo Northern, Chertanovo Central, Chertanovo Southern).

7. Southwestern Administrative District - South-Western Administrative District(Academic, Gagarinsky, Zyuzino, Konkovo, Kotlovka, Lomonosovsky, Obruchevsky, Severnoe Butovo, Teply Stan, Cheryomushki, Yuzhnoye Butovo, Yasenevo).

8. Western administrative district - Company(Vnukovo, Dorogomilovo, Krylatskoye, Kuntsevo, Mozhaisky, Novo-Peredelkino, Ochakovo-Matveevskoye, Prospect, Vernadskogo, Ramenki, Solntsevo, Troparevo-Nikulino, Filyovsky Park, Fili-Davydkovo).

9. Northwestern Administrative District - SZAO(Kurkino, Mitino, Pokrovskoye-Streshnevo, Northern Tushino, Strogino, Khoroshevo-Mnevniki, Shchukino, Southern Tushino).

10. Zelenograd administrative district - ZelAO(Kryukovo, Matushkino, Savelki, Silino, Staroe, Kryukovo).

11. Novomoskovsk administrative district

12. Troitsky administrative district

AUTO INFORMER PJSC MGTS:

The autoinformer will offer to switch the phone to tone mode by pressing the “star” button (*) and press the number of the menu item you need.

• Advertising or information;
• 1 - To connect MGTS services;
• 3 - Technical issues;
• 0 - To connect with a specialist;
• 9 - Repeated listening to information.

The autoinformer time is 1 minute 20 seconds (09/22/2016), then there is an automatic redirection to a specialist!!! THE TIME WAITING FOR A SPECIALIST DEPENDS ON THE TIME OF DAY AND LOAD ON THE LINE!!!
- Information and waiting time may change on the AUTO-INFORMER of the single contact center.

Advice: After dialing the number, listen to all the information and at the end it automatically transfers to the operator, without pressing any number to select a menu item.

Help and information center

Contact Center

Consult on any issue related to telephony, Internet and television;
Get information and technical support;
Find out about the existence of debt and payment methods;
Connect and disable additional services;
Find out about promotions and conditions for their implementation.

People who use the communication services of a particular company and encounter problems have to think about the question of where to call? “The MGTS phone does not work” - a similar complaint can be heard from subscribers who actively use it. If you cope with the situation on your own and find out what is causing the inability to make calls, you need to contact the support line. In this article we will tell you how this can be done and provide information about which offices you can contact.

general information

If the client’s difficulties are not related to the fact that the line is not connected to the device, then if there are problems with dialing or the inability to make calls, as well as if interference is detected, you should contact the MGTS service bureau. A qualified employee will try to remotely identify possible causes of inoperability and help eliminate them. If this fails, a contact center specialist will accept the request and arrange for a technician to visit you. So where to call? - a fairly common customer complaint. Below we will tell you how to get out of such a situation.

MGTS: technical support phone

You can report problems on your phone line from any device: from a cellular device or from another landline phone. Moreover, the MGTS help desk provides customer support around the clock - call center employees answer questions and help cope with difficulties, seven days a week and seven days a week. Thus, you can contact the contacts below at any time convenient for the subscriber. Please note that it is recommended to carry out an initial diagnosis (if possible) and try to find out. Perhaps the reason lies in a damaged wire or a disconnected device. Such information will help speed up the process of resolving the issue and start using the device again.

On the company's official website you can find phone numbers that can be reached from both a landline and mobile device.

Please note that both of these numbers allow you to contact a consultant and get answers to your questions, including why the home telephone does not work under the MGTS agreement. Before starting a conversation, you must introduce yourself and indicate the contract number or the address at which you are “registered”

How to contact the support line

We found out where to call (MGTS phone doesn't work). The specialist should briefly describe the essence of the problem. If a failure on the telephone line is associated with technical work carried out by the service provider, then, having learned the subscriber’s address, the operator will report this and inform about the time of completion. However, communication problems may not always be caused by work at the station. You should answer all the specialist’s questions as completely and accurately as possible - this will allow him to quickly understand the essence of the problem. You also need to follow the recommendations of the contact center employee. If, after the actions recommended by the MGTS customer support employee, your home phone does not work, you need to create a request to call a technician. In order to be able to arrange a time for a visit, you should leave your contact phone number in the application.

During the visit, the technician will clarify the reasons for the failure on the line, determine whether they arose due to the client’s fault (within his apartment) or are related to external factors. Depending on this, the procedure for eliminating the breakdown will be determined, as well as at the expense of whose funds it will be carried out: the client or the service provider company.

Contacting the operator's office

You can file a complaint about the quality of telephone communication, as well as ask questions, by contacting MGTS offices. Here, the staff will also tell you if there are any repairs being carried out on the line that may be causing your home phone to not work, and will give some recommendations.

At MGTS branches you can find out basic account information, consult on tariff plans, terminate or enter into an agreement for communication services, and perform many other operations.

MGTS offices

In total, there are 24 offices in the Moscow region that can serve individuals. Five of these branches also accept corporate clients. To find a geographically convenient office, it is recommended to visit the official resource of the MGTS company. Here you can view not only the list of available options for contact, but also clarify their location on the map. For each service point, the work schedule and office operating hours on holidays are indicated. You can also see how busy the office is here. In the selection form, you should select the desired area and indicate for what type of clients this branch is available (by default, the list is displayed for individuals).

Conclusion

In this article, we talked about where to call (MGTS phone does not work), and also provided a brief description of how the procedure for consultation and further interaction with the company will be carried out if it was not possible to resolve the issue remotely. If you find problems that the call center consultant cannot solve, you must fill out a request for a visit from a technician to carry out diagnostics and repair work.

I don’t think it’s decent to describe all the emotions that I had to experience through your fault, but I hope I won’t have to meet such notorious “workers” and fabulous “specialists”, I don’t need to deal with you, and what’s happening in your “organization” simply doesn’t fit what standards are both moral and, apparently, legal. Now, in essence: on December 7, 2012 we contacted you to connect the Internet (number 499-235-79-30), the Internet is still not connected. It is not possible to see a specialist from your organization even after repeated requests, clarifications, investigations and promises on your part. If you do not have the ability to provide services properly, then do not engage in this type of activity. Why do you torture people by essentially imposing services, and then are unable to fulfill your obligations to connect them.

JSC MGTS quality line

My patience is already bursting, what a disgrace I spent the whole day waiting for the repairman who didn’t even deign to call back and apologize that he was delayed, so he didn’t even come. When you call them on the phone they are rude and hang up. We hoped that your services were good, but it turned out to be even worse than what we had. I demand that measures be taken to clarify my complaint.
In 2006 We received an apartment to replace the demolished one in a five-story building. I couldn’t translate the Preobrazhensky T/U number. As a result, having squeezed 680 rubles out of us, they installed an AVU! I forgot what this is! They tearfully promised to fix everything within six months. For 6 and a half years now we have been paying for a room on paper! Patience has run out! On the weekend I'm going to cancel MGTS services.
There are a sea of ​​operators. I'll install an IP device. And the definition is free and a bunch of extras. services.

Ask a Question

With deep disrespect and hatred, your client Alexander is forced. They switched to fiber optics, it worked and then broke down. I filled out an application number 220427 (tel. 495 4444537), they promised the technician would come every time after 2 days, calls every time, the dispatcher doesn’t know why the wizard didn’t come, the next application is in 2 days, the wizard deigned to show up only on Monday 02/11/2013. I scheduled welding for Wednesday, wait. Today they called, the foreman came, without anything and as if for the first time?!!! The dispatchers can’t say anything, wait, why can’t you assign a foreman for a specific time and why did the foreman come today !!!And why do we need dispatchers who don’t know anything and can’t connect with anyone? We have 2 weeks of a non-working phone, constant calls from a cell phone and a 7-minute wait. And 2 DAYS OF STUPID WAITING FOR A MASTER (someone has to sit and not leave )!!! Dear Alexander! We have the same garbage. All one to one.

Mgts - claims department [invalid]

I urge all those offended and offended: IGNORE THE SLAUGHTERS!!! We will pay those who work, and not those who rely on us in the first place. Soviet times are over. May the best man win!!! Hello. Dear discussion participants, if you need help or have questions about service in MGTS, write to [email protected], indicating the MGTS number, contact number and link to this post. We will try to help. Sincerely, OJSC MGTS I have a big problem with PJSC MGTS.

Illegal seizure of money. Tell me to write to YOU ​​at the same address? Answer me [email protected]/ It’s very frustrating how your organization works; I’ve never encountered a more terrible service until now.

Are you a robot?

MGTS does not even consider it necessary to give a written answer, to somehow react to the problem. The task of OJSC MGTS is to promote a client for a lot of money, no matter what? According to clause 5.4 of the Agreement for the provision of Internet access services, the Operator undertakes, at the request of the Subscriber, to eliminate malfunctions arising due to the Operator’s fault that prevent the use of the service for 10 days, and also according to clause 5.7, the Operator is obliged to notify the Subscriber at least 24 hours in advance about the work related to the replacement of equipment, software, caused by the need to maintain the functionality and development of the Operator’s technical means... which was not done! As a result of the load on the MGTS server itself, there were repeated failures in the Internet and loss of settings on my computer, which was confirmed by your organization’s support staff (conversations are recorded).

Disabling your home phone

I asked how I could terminate the contract and received the answer that only by visiting their office in person. I decided to notify of the termination of the contract on my part by mail. To do this, I sent a valuable letter with a list of attachments, the contents of the letter are a statement of termination of the contract, the text is as follows: there from such and such, STATEMENT I, such and such, who is your subscriber, ask you to terminate the subscription agreement (personal account number such and such) for service telephone number of such and such, installed in a telephoned apartment at the address: such and such, on the basis of paragraph 48 of the Decree of the Government of the Russian Federation of December 9, 2014.

No. 1342 “On the procedure for the provision of telephone services” - “The subscriber has the right to unilaterally terminate the contract at any time, subject to payment for the telephone services provided.” Date, signature. The signature was not notarized.

Question 26510 how can I write a letter of complaint to MGTS addressed to the general

Hello, Mikhail. The answer to the post was provided to you here: http://www.spr.ru/php?id_tema=2314956. Sincerely, MGTS OJSC charged 10,000 rubles for connecting to the Internet. 2 PENSIONERS don’t know anything, they were just blatantly deceived and offered free services, installation was September 07, 2012 STILL no one wants to figure it out and help. please help me return the money installed by Ivan from Mostelnet, his mobile phone .8 9160394897 PEOPLE BE ALERT. Thank you in advance I've already gotten your internet. You charge good money... But the quality is poor... The speed is low... Or the internet disappears very often!!! I play online games... and here is such crap!!! More like this a couple of joints... and I will refuse your services!!! He used lime and did not know grief... Your shit is net... And now I will advise others not to connect your crap...

OJSC MGTS - claim

On paper (receipts) in the detail of accruals one amount is 402.92 rubles in Total payable - another 472.92 rubles. The operators of the phone number 8 495 636 0 636 cannot explain, they claim that there is no debt. A claim was filed for the operation of the Internet and this service was disabled. The claims department staff contacted me, apologized, and assured that my claim had been taken into account and a recalculation would be issued from November 2 (from the time there was no connection on the line, and not from the moment of the appeal).

Write an open letter to the president

I have already contacted you three times with written complaints describing what happened (the originals are available in the complaints department). I am contacting you once again. I have not received a response to any written complaint from MGTS, in accordance with clause 7.2 of the Agreement for the provision of Internet access services. In an oral conversation with the employees of the claims department after my third appeal dated May 24, 2013, an agreement was reached on the possible repayment of my debt in installments, in installments (despite my categorically disagreement with the vile situation that arose, in which I found myself in the extreme).

After which, to the extent possible, I paid the declared debt, but nevertheless, my home telephone was turned off three times, for which I pay the bill properly and on time, and also receive an SMS on my mobile phone with a warning about forced collection.

Termination of contract with PJSC MGTS

Problems created for me, through no fault of my own, are paid for by me, and even double the amount!!! Self-service? SUPER! OJSC MGTS, not fulfilling its contractual obligations, demands fulfillment of obligations from the Subscriber, and threatening legal action! Reviews on the Internet about the activities of MGTS, to put it mildly, are not pleasant, completely negative. As I understand it, this is not important for MGTS. The company is not interested in the opinions of clients, is not ashamed of the quality of service, is it not interested in the prestige of such a large organization? The manager or his deputies cannot be reached under any pretext, no telephone numbers, no office hours - everything is incognito. State within the State? I would like to draw your attention once again to the fact that as a result of your service, with the participation of a master fraudster, suppressing me morally, I was put into a huge debt.