Mgts subscriber complaints. Call the operator to find out the reasons why the phone is not working

I don’t think it’s decent to describe all the emotions that I had to experience through your fault, but I hope I won’t have to meet such notorious “workers” and fabulous “specialists”, I don’t need to deal with you, and what’s happening in your “organization” simply doesn’t fit what standards are both moral and, apparently, legal. Now, in essence: on December 7, 2012 we contacted you to connect the Internet (number 499-235-79-30), the Internet is still not connected. It is not possible to see a specialist from your organization even after repeated requests, clarifications, investigations and promises on your part. If you do not have the ability to provide services properly, then do not engage in this type of activity. Why do you torture people by essentially imposing services, and then are unable to fulfill your obligations to connect them.

JSC MGTS quality line

My patience is already bursting, what a disgrace I spent the whole day waiting for the repairman who didn’t even deign to call back and apologize that he was delayed, so he didn’t even come. When you call them on the phone they are rude and hang up. We hoped that your services were good, but it turned out to be even worse than what we had. I demand that measures be taken to clarify my complaint.
In 2006 We received an apartment to replace the demolished one in a five-story building. I couldn’t translate the Preobrazhensky T/U number. As a result, having squeezed 680 rubles out of us, they installed an AVU! I forgot what this is! They tearfully promised to fix everything within six months. For 6 and a half years now we have been paying for a room on paper! Patience has run out! On the weekend I'm going to cancel MGTS services.
There are a sea of ​​operators. I'll install an IP device. And the definition is free and a bunch of extras. services.

Ask a Question

With deep disrespect and hatred, your client Alexander is forced. They switched to fiber optics, it worked and then broke down. I filled out an application number 220427 (tel. 495 4444537), they promised the technician would come every time after 2 days, calls every time, the dispatcher doesn’t know why the wizard didn’t come, the next application is in 2 days, the wizard deigned to show up only on Monday 02/11/2013. I scheduled welding for Wednesday, wait. Today they called, the foreman came, without anything and as if for the first time?!!! The dispatchers can’t say anything, wait, why can’t you assign a foreman for a specific time and why did the foreman come today !!!And why do we need dispatchers who don’t know anything and can’t connect with anyone? We have 2 weeks of a non-working phone, constant calls from a cell phone and a 7-minute wait. And 2 DAYS OF STUPID WAITING FOR A MASTER (someone has to sit and not leave )!!! Dear Alexander! We have the same garbage. All one to one.

Mgts - claims department [invalid]

I urge all those offended and offended: IGNORE THE SLAUGHTERS!!! We will pay those who work, and not those who rely on us in the first place. Soviet times are over. May the best man win!!! Hello. Dear discussion participants, if you need help or have questions about service in MGTS, write to [email protected], indicating the MGTS number, contact number and link to this post. We will try to help. Sincerely, OJSC MGTS I have a big problem with PJSC MGTS.

Illegal seizure of money. Tell me to write to YOU ​​at the same address? Answer me [email protected]/ It’s very frustrating how your organization works; I’ve never encountered a more terrible service until now.

Are you a robot?

MGTS does not even consider it necessary to give a written answer, to somehow react to the problem. The task of OJSC MGTS is to promote a client for a lot of money, no matter what? According to clause 5.4 of the Agreement for the provision of Internet access services, the Operator undertakes, at the request of the Subscriber, to eliminate malfunctions arising due to the Operator’s fault that prevent the use of the service for 10 days, and also according to clause 5.7, the Operator is obliged to notify the Subscriber at least 24 hours in advance about the work related to the replacement of equipment, software, caused by the need to maintain the functionality and development of the Operator’s technical means... which was not done! As a result of the load on the MGTS server itself, there were repeated failures in the Internet and loss of settings on my computer, which was confirmed by your organization’s support staff (conversations are recorded).

Disabling your home phone

I asked how I could terminate the contract and received the answer that only by visiting their office in person. I decided to notify of the termination of the contract on my part by mail. To do this, I sent a valuable letter with a list of attachments, the contents of the letter are a statement of termination of the contract, the text is as follows: there from such and such, STATEMENT I, such and such, who is your subscriber, ask you to terminate the subscription agreement (personal account number such and such) for service telephone number of such and such, installed in a telephoned apartment at the address: such and such, on the basis of paragraph 48 of the Decree of the Government of the Russian Federation of December 9, 2014.

No. 1342 “On the procedure for the provision of telephone services” - “The subscriber has the right to unilaterally terminate the contract at any time, subject to payment for the telephone services provided.” Date, signature. The signature was not notarized.

Question 26510 how can I write a letter of complaint to MGTS addressed to the general

Hello, Mikhail. The answer to the post was provided to you here: http://www.spr.ru/php?id_tema=2314956. Sincerely, MGTS OJSC charged 10,000 rubles for connecting to the Internet. 2 PENSIONERS don’t know anything, they were simply blatantly deceived and offered free services. The installation was on September 7, 2012. STILL, no one wants to figure it out and help. please help me return the money, installed by Ivan from Mostelnet, his mobile phone .8 9160394897 PEOPLE BE ALERT. Thank you in advance I've already gotten your internet. You charge good money... But the quality is poor... The speed is low... Or the internet disappears very often!!! I play online games... and here is such crap!!! More like this a couple of joints... and I will refuse your services!!! He used lime and did not know grief... Your shit is net... And now I will advise others not to connect your crap...

OJSC MGTS - claim

On paper (receipts) in the detail of accruals one amount is 402.92 rubles in Total payable - another 472.92 rubles. The operators of the phone number 8 495 636 0 636 cannot explain, they claim that there is no debt. A claim was filed for the operation of the Internet and this service was disabled. The claims department staff contacted me, apologized, and assured that my claim had been taken into account and a recalculation would be issued from November 2 (from the time there was no connection on the line, and not from the moment of the appeal).

Write an open letter to the president

I have already contacted you three times with written complaints describing what happened (the originals are available in the complaints department). I am contacting you once again. I have not received a response to any written complaint from MGTS, in accordance with clause 7.2 of the Agreement for the provision of Internet access services. In an oral conversation with the employees of the claims department after my third appeal dated May 24, 2013, an agreement was reached on the possible repayment of my debt in installments, in installments (despite my categorically disagreement with the vile situation that arose, in which I found myself in the extreme).

After which, to the extent possible, I paid the declared debt, but nevertheless, my home telephone was turned off three times, for which I pay the bill properly and on time, and also receive an SMS on my mobile phone with a warning about forced collection.

Termination of the contract with PJSC MGTS

Problems created for me, through no fault of my own, are paid for by me, and even double the amount!!! Self-service? SUPER! OJSC MGTS, not fulfilling its contractual obligations, demands fulfillment of obligations from the Subscriber, and threatening to go to court! Reviews on the Internet about the activities of MGTS, to put it mildly, are not pleasant, completely negative. As I understand it, this is not important for MGTS. The company is not interested in the opinions of clients, is not ashamed of the quality of service, is it not interested in the prestige of such a large organization? The manager or his deputies cannot be reached under any pretext, no telephone numbers, no office hours - everything is incognito. State within the State? I would like to draw your attention once again to the fact that as a result of your service, with the participation of a master fraudster, suppressing me morally, I was put into a huge debt.

Landline communications, like any other telecommunications service, may stop functioning for a number of reasons: failure of fiber-optic or copper transmission lines, network congestion, telephone failure, and much more. Naturally, in such situations, the subscriber will need to notify the operator about the malfunction of the landline number in order to submit a repair request and call a technician. But first of all, MGTS clients from Moscow and the Moscow region have quite natural questions: where to call and what to do if it doesn’t work?

What to do?

Firstly, in order to solve the problem as quickly as possible, you have to identify the source of the problem. This could be a breakdown that occurs within or outside your home. Secondly, this point will need to be conveyed to an employee of the Unified Contact Center by calling from a work phone number:

• city ​​communications – (495) 63 – 60 – 636;
• cell phone – 0636.

The hotline operator will provide you with the consultation you need. If remote technical support turns out to be useless, a specialist will accept your request to call a technician.

Meanwhile, if you do not have the opportunity to use your home or mobile phone to contact the Contact Center, visit one of the Service Centers, of which there are currently more than 20 units in Moscow. A map with current addresses of official representative offices of MGTS, including information about the operating modes of each of them, is available at this link.

Repair Bureau

– a structural unit of a telecommunications provider responsible for technical support for subscribers. In general, assistance to the company’s clients is provided in two ways:

1. remote consultation provided by hotline staff – works 24/7;
2. organization of repair work - as necessary.

It is worth noting that equipment repairs are carried out by MGTS partner companies, so the quality of service, as well as the cost of services provided to eliminate breakdowns in some cases can vary significantly depending on the area, street or even house. For example, in Moscow alone, the above-mentioned telecom operator has more than two dozen permanent contractors, the number of which, in certain months, either increases or decreases.

Call the master

While you are calling to apply for a technician, leave your work contacts to the operator so that he can clarify the time that is convenient for you and send a free specialist to the appointed place.

Upon receiving a call, the repairman will carry out diagnostics of cable networks and related equipment in order to identify a breakdown. If it turns out that the cause of the malfunction is located outside the subscriber’s home or apartment, then all costs of eliminating it will fall on the provider. But if the telephone set or wire fails due to the client’s fault, then the financial side of the issue will become his problem. And as already mentioned, the cost of restoration work must be clarified on an individual basis.

Reviews about the work of the repair bureau

Looking ahead, let's say that subscriber reviews of the MGTS repair bureau on specialized forums and communities on social networks are divided. This may be due to the human factor, when the quality of the service provided largely depends on a specific specialist, or the lack of proper control of the company in relation to the service personnel is to blame.

Elena – 24 years old (Moscow):

I can’t help but complain about MGTS repairmen. I have the feeling that they have one person working there for the whole of Moscow. For example, after submitting an application, I waited 12 days for a specialist. And all this time the landline phone was turned off, and for my business, a small online store, this is more than critical. It’s good that at least there is an opportunity to set forwarding to a mobile phone.

Sergey – 35 years old (Pushkino):

Last week, a brand new GPON router, to which a landline connection is connected, stopped showing signs of life. Therefore, I immediately turned to the Contact Center for help. There, unfortunately, I was tortured with banal recommendations about rebooting the device, but after another unsuccessful launch, they accepted a request to call a specialist. He came after two hours, taking with him a new router. It is noteworthy that no one even asked for a ruble for diagnosing the fiber optic cable and replacing the modem.

Alexey – 41 years old (Moscow):

I don’t know what MGTS should do with these contractors so that they can understand the meaning of the word “service”. Why does a “master craftsman” come to my home, in the center of Moscow, on a call with a tasty fume and leave behind a heap of garbage, but somewhere on the outskirts, right next to my parents in Odintsovo, the guys don’t allow themselves to do this and do everything highest quality?

As long as the home phone from Rostelecom works stably and without failures, we don’t think about writing down the technical support number in our phone book. But everything changes when we suddenly find ourselves cut off from the outside world and unable to make a single phone call. The home phone from Rostelecom does not work, where to call - these are the questions that users are puzzled by. Let's see what to do if your phone is broken at home.

Call if your home phone doesn't work

8-800-707-12-12

Common causes of phone breakdown

If you have an old wired telephone line, you should make sure that you do not break the wire when moving the cabinet or nightstand. Carefully check the integrity of the telephone cable after it enters the apartment. If necessary, you can do the twisting yourself, after which you need to check the functionality of your home phone again. If it works, then there is no need to call Rostelecom. In order to protect the cable from breaks, place it in a cable channel (plastic box).

Before calling Rostelecom regarding a non-working home phone, you should check the telephone itself. If you have a cordless telephone installed, do the following:

• Make sure the base is connected to a telephone line;
• Make sure the base has power;
• Check the functionality of the batteries in the cordless handset.

If everything is fine, then the problem lies in the line itself. It would also not hurt to connect another telephone set to the line and recheck. Today, a home phone from Rostelecom is connected through a special voice gateway combined with a router. That is, there is no usual physical line from the apartment to the telephone exchange - communication is established through the channel through which the Internet is connected. Accordingly, before calling Rostelecom regarding a non-working home phone, try rebooting the router.

Please note that access to communication services may be terminated if there are no funds in your personal account - it is quite possible that you have not paid the subscription fee for home Internet from Rostelecom.

Technical support contacts

Rostelecom home phone repairs are carried out by the operator's employees. In order to submit a request to eliminate any malfunction, you must call the support number 8-800-707-12-12. Be sure to write this number down in your phone book so you don’t forget it in the future. When you call technical support, explain to the operator that your home phone is not working (give the number and subscriber details to create a request).

After this, specialists will check:

• Operability of telephone exchange equipment;
• Integrity of telephone line and line equipment;
• Serviceability of subscriber equipment.

If necessary, they will restore the telephone line or digital communication line and test your telephone set. note that all this work is performed by the operator free of charge, without any additional payment. If it is the telephone set that is broken, there is no need to call Rostelecom - replace it yourself. To do this, you need to purchase a phone in the store that is suitable for its characteristics and functionality, bring it home and connect it to the telephone network or to a voice gateway - all this is easily done without the help of Rostelecom technical service specialists. Remember that you only need to call the contact number when your home phone is not working due to the fault of your provider.