Mobile bank Sberbank connection to the server is broken. Unable to log in to Sberbank online

If you see a server connection error message when you launch the Sberbank application, you need to add it to the Doze exceptions. In the same way, you can solve the problem with the background work of other applications on Android.

Many Sberbank users have encountered unstable operation of the application on Android. It functions normally in the background for a while, and then it is unloaded from memory. The application cannot be restarted - when you try to enter the login code, an error message pops up: “The connection to the server was lost. Connect to another network." Only rebooting the smartphone helps, but there is a more elegant solution to this problem - you can prevent Sberbank from being unloaded from memory, and for this you need to disable Doze.

The Doze feature has appeared in Android since version 6.0. It monitors memory and battery consumption by freezing unused apps and games. This is what leads to the error - the application is unloaded, therefore it does not work, and the Sberbank servers receive information that you are logged into it, so you cannot log into it again. In addition, this Android feature restricts applications from accessing the Internet, which may result in a connection error. Luckily, you can turn off Doze for apps that need to run smoothly in the background. How to do it?

Open System Preferences and go to Battery. Click on the menu icon at the top right of the screen and select Battery Saver.

In the drop-down menu, select all applications and in the list that appears, find "Sberbank". Click on it, select the "Do not save" option and confirm the action with the "Done" button. Now the Doze function will not work with this application, so it will not freeze in the background and you can access it at any time.

In the same way, you can add any other application to the Doze exclusion list that you observe does not work in the background or shows notifications with long delays. I recommend disabling power saving on the messengers you use most often, on social networks where you communicate with friends, and on your email client. But do not be zealous, if you forbid Doze to limit the activity of voracious applications, your smartphone will start to discharge much faster than before.

Reasons why I can’t enter Sberbank Online from my phone

Login to the Sberbank Online mobile app for the first time
Consider the sequence of actions when you first log into the system if you have just installed the Sberbank Online mobile application and have never opened the application or logged in yet.
The first thing to do is to enter your login or ID from the receipt. As soon as you enter the data - the arrow button forward will turn green. Click on it to continue.

You will receive an SMS message with a special code to confirm that you are logging into the system from your phone. The next application window will look like below.

In this case, there is no need to open correspondence and look for a new SMS message. As soon as an SMS message with a code arrives, the code numbers will be automatically substituted in the code entry window in the Sberbank Online application. A button with a green checkmark icon will appear at the bottom right as shown below - click on it to continue.

If the code has been verified and accepted by the system, which confirms that this is your phone, and you open the Sberbank Online application in it, a new window will open as shown below. In it, you need to enter a 5-digit code to access your personal account from the mobile application. Come up with a code, write it down or memorize it and enter it in the input field.

After that, your personal account will open in the Sberbank Online system and you can begin to get acquainted with its capabilities.

Signing into the Sberbank Online mobile app is not the first time
If you are not logging into Sberbank Online for the first time, then the login algorithm is as follows. You open the Sberbank Online application, a window opens as shown below - you immediately need to enter the 5-digit code that you came up with and set when you first entered Sberbank Online.

When you enter the 5-digit code and press the button to continue, if the outcome is successful, you will immediately open the Sberbank Online personal account window with all its features. And also immediately you will receive an SMS message stating that you have been logged into the system. If you are not signed in to the mobile application and the message "Attention, you have entered an invalid code. Please try again.",

...then the possible reasons could be:
- invalid code - verify your code and try logging in again;
- try to execute on the official website of Sberbank of Russia to confirm that everything is in order with your account;
- if nothing works - your account is most likely blocked - call Russia for clarification of your situation. Once your account is unlocked, you should be able to log in to your personal account without errors.

In addition, you can try not to immediately contact the support service, but first clear your phone of unwanted third-party software, reset the phone settings, clear the cache memory, and install the Sberbank Online mobile application again. It is possible that your account is not blocked, and the entrance to your personal account of the Sberbank Online system will work again.

The lack of access to your personal account in Sberbank Online from a computer or phone limits the ability to use all Internet banking services. There are several reasons why a user cannot log in. To solve the problem, you need to check all the data and make a couple of calls. In the most difficult situations, you will need to clean your PC from viruses or change the card's pin code.

Simple solutions to a complex issue

Users often ask the question: I can’t log into Sberbank Online - what should I do? Work through the possible causes methodically, starting with the simplest. Access to the system is open to all cardholders after registering on the official website (for PC, Android phones, laptops) or in the special Sberbank Online application (for smartphones). After authorization, the user generates a check in the bank terminal, where the login and password for entering are indicated.

To confirm transactions, including entering your personal account, you can generate a check with one-time passwords if the mobile bank is not connected or the user does not want to activate this service.

Also on the main page there are forms for password recovery and registration of a new user.

Perhaps the causes of the problem are very simple:

Input data entered incorrectly: login/identifier and password. Check keyboard layout and language.
Low Internet speed, while the user will not be able to log in to the system. Check the operation of the service and go to Sberbank Online from your phone, log in from a smartphone, tablet or PC connected to another network (for example, via a modem).
Lost input. Restore them through the Sberbank terminal.
Technical work on the bank's website. Today, large sites are visited by many users, which creates a load on the resource, this can also be one of the reasons for the failure. Please try logging in after a while, or contact the Help Desk and clarify the reason.
The password was changed after the first login. When the user first logs in to the personal account, the system prompts to change the password. You can recover a forgotten password through a special reset form or by calling the Call Center, but at the same time you need to give the secret word (registered when the card is issued and indicated in the documents) and passport data.
Malware. After installing various programs or extensions for the browser, a failure or download of a virus is not ruled out. If the user has recently updated the software or copied unverified files, it is recommended to clean the system and restart the computer / phone. Use only licensed anti-virus programs!

Pay attention to informational messages when making transactions in Sberbank Online.

When system messages do not come from number 900

Without a system SMS code, you can enter the personal account of a bank client only using one-time passwords, the reason for this is the two-level degree of protection of personal data. When connecting the Mobile Bank, the user indicates the contact number of the cell phone, which receives system or informational SMS alerts from the number 900. Subsequently, users can change the current number, add an additional one or deactivate one of the established ones.

If SMS does not arrive, you can print a check with one-time passwords through the bank terminal, which are used to confirm the entry. An updated version of terminal and ATM software may request the cardholder's passport number or series when generating passwords.

The lack of a system code is a serious problem that needs to be addressed urgently. There are a number of reasons why SMS is not received:

No network. Reboot your phone.

Memory full. The solution can sometimes be the most banal - check if the memory of incoming SMS is full. Also check if messages are coming from other phones, the problem may be in the device itself.
SMS delay. If the site is undergoing preventive maintenance, system messages may arrive late.
Negative balance on the card. There are two mobile banking tariffs: free economy and advanced paid. When there are not enough funds on the card for the next payment, the service is not provided to the client.
Change of current number. After changing personal data, including a cell phone number, it takes two to three days to update the information base, sometimes an increase in the period is possible.
Technical work on the bank's website or with a cell phone operator. You can find out about the planned preventive work by a single reference phone.

The official website of Sberbank recommends that customers resolve such issues personally in all cases, except for login and password recovery. In this case, the client will not only find out the reason, but will be able to make changes or, with the help of a specialist, make the necessary settings.

Frequently asked question: why can't I log in to Sberbank Online today?
When you can't log in to Sberbank Online

The banking sector is rapidly moving forward towards innovation. Therefore, more and more financial transactions are carried out in real time, and computerized services help all this. Therefore, there is nothing surprising in the fact that almost every bank in Russia provides Internet services, where the client can pay for services, deal with accounts and transfer his funds at his own discretion. But like everything in our world, these systems are not perfect and sometimes fail due to which it is not always possible to use the desired option.

Why can't I log into Sberbank Online today?

There can be many options for refusing to enter your Sberbank personal account:

Works on the server side of Sberbank
Overloaded system
Mobile banking not connected
Incorrect username or password entered
Your internet is turned off
Internet speed is too slow

Most likely, the reason is that the site is undergoing technical work and the developers are fixing the errors found or adding new features. In addition, there are always unforeseen circumstances from which even a large company itself is not insured. So don't panic, just wait a while. If you urgently need to use the services of Internet banking, then try to go to your personal account through, which is available for all popular mobile platforms. If the problem did not occur on the company's server, then the application will function fully. Otherwise, you will have to wait or use the payment methods through the company's ATMs, almost all the functionality is available in the terminals and is also absolutely free. In the event that this method does not suit you (for example, you forgot your card at home, and you yourself are at work), then you have nothing to do but wait. You can find out the completion time of work on the social pages of the bank or by calling technical support. Call to number 8 (800) 555-55-50 free throughout Russia, and the fee is charged only according to your tariff plan. On popular holidays, such as New Year's Eve, the system can be overloaded with money transfers from card to card and service freezes are normal.

You could accidentally disable the ““ service, but without it it will not work and an error will be shown to you - in this case, you will have to reconnect the Mobile Bank.

You may have entered your username or password incorrectly for one of many reasons. The Internet could be turned off in your apartment and therefore the entrance cannot be carried out - in this case, a window for refusing to enter will be displayed. Or you may have a low Internet connection speed - in this case, the system will also most likely give an error.

Did you find out that preventive work is not being carried out, but still you can’t get into your personal account? Then the reason is determined on your side. Again, you can use the smartphone app to check. Next, you need to check the correctness of the entered data. The password and login are issued to you immediately after you have registered in the online banking system, but do not forget that after the first login, the service will offer you to change these data to yours. Perhaps you just forgot that you changed your password? Then it needs to be restored, and for this you can request new data through the online form or by contacting the bank's call center.

Another possible reason for the login failure is malware installed on the computer. To check, use only licensed antiviruses that will help identify the problem. There are also very popular browser extensions that are installed in your browser and try to save the data you entered or broadcast ads. If you do not have enough skills to clean your computer yourself, then we recommend contacting a specialist, because your data can get to scammers and it can cost you much more than calling a technician. So that you no longer face the question why can't I log in to Sberbank Online today you need to monitor your computer and not install programs from suspicious sites. Among other things, experts recommend using only official versions of the software and keeping it up to date by constantly updating it. In addition, come up with passwords for entering your personal account that you can remember. We hope our tips for solving the problem of logging in helped you.