Clear android credentials remove all certificates. Prohibited by administrator, encryption policy, or credential store: How to remove a pattern

Often users of mobile gadgets running on the Android OS are faced with the problem of disabling the screen lock. A pattern, password or PIN code has been set, but the owner of the device wants the protection to be removed with a simple movement of a finger, or the screen not to be blocked at all. Trying to simply go to the menu and remove restrictions, the user sees that he cannot access the necessary options, since the necessary lines are inactive. This error has a fairly simple solution, and now I will tell you what needs to be done to remove restrictions if these actions are prohibited by the administrator, encryption policy, or credential store.

Settings menu with error message "Prohibited by administrator, encryption policy, or credential storage service"

Why does the administrator ban error occur?

In addition to the fact that mobile gadgets on the Android platform have built-in programs that ensure data security, many users install additional security measures and, without knowing it, launch administration or encryption policies. As a result, the owner of the device turns on such protection that he himself does not have access to certain settings of the tablet or phone.

Also, the error message “Forbidden by the administrator, encryption policy, or credential store” may pop up when installing any useful software that has a certificate that changes the settings of the mobile device. In this case, the application requests permission to activate the device administrator, and if the user confirms the action, after installation is complete, a message pops up stating that the administrator has been activated.

Administrator activated

The third reason is corporate security policy. That is, if using your device you access information from your employing organization, and your email account is remotely connected to the company network, the error may be caused by the actions of IT specialists. In this case, before solving the problem, you should contact them and together try to eliminate the “Forbidden by the administrator, encryption policy, or credential store” error.

How to fix the “Forbidden by your administrator, encryption policy, or credential store” error

If the problem arose after installing an application that provides additional protection for the device, then if this program is not needed, it must be removed. If you do not want to delete the application, you can disable the administrator so that no third-party programs can control your phone. To do this, in the gadget settings you need to go to the security menu and go to the “Device Administrators” item.

Device Administrators

If there are any programs in this menu, especially ones that are unknown to you, you need to click on their name. If a message pops up stating that the administrator is activated and allows the application to lock the screen, this means that these rights must be removed from this program - uncheck the box or move the button. If necessary, you can go back to this menu and again give the application the right to block the screen.

Programs located in the "Device Administrators" menu

The next step is to clear the device certificates that do not allow you to reduce the security level of the device. The required item is located at the very bottom of the “Device Administration” menu. Depending on the gadget, it is called “Clear credentials” or “Clear certificates.” In both cases, the same action is assumed - deleting all certificates. Select it and confirm the action.

Cleaning up certificates

If you are afraid that you will lose personal data during the process of deleting certificates, create a backup copy of it. You can send important files to the cloud, and then download them again to your phone. Nothing bad will happen to the device itself. A big plus of the Android OS is synchronization with a Google account. In this case, all contacts are stored on the cloud by default. If in doubt, check the synchronization. To do this, go to the “Accounts” or “Accounts” menu in the settings and click on Google. There you will see all the necessary information.

Google account

For normal operation, restart your smartphone or tablet, go to the security menu again and check whether the lines that previously contained the error message “Forbidden by the administrator, encryption policy, or credential storage” have become active. If yes, then feel free to disable the screen lock or activate simple finger unlocking.

This method should give the desired result - unlock inactive fields. If this does not happen, then the last option is to reset to factory settings. Before performing these actions, save important information: personal photos, videos, files necessary for work, since all data will be lost when resetting.

When you try to remove the screen lock on Huawei Honor, the following message appears: “Prohibited by the administrator, encryption policy, or credential storage service.” You are trying to do something with administrator rights, but nothing works. In this article, I will teach you how to disable screen lock on Huawei Honor phones.

Step by step guide:

1. Go to Settings > Screen lock & passwords.

2. Select the second option – “Password”.

3. Enter your PIN (if you have one), and then click on “Pattern Lock”.

4. A pop-up message will appear indicating that setting a screen lock pattern will cancel fingerprint authentication. To continue, click on the message.

6. After this, the system will ask you to set a code to restore the settings. Enter "0000" (4 zeros). You can choose any other PIN you wish.

7. Now lock the screen by pressing the Power key and then reactivate the screen. You will be prompted to unlock it using a pattern.

8. You need to draw the wrong pattern 5 times in a row, after which a message will appear stating that the phone will be blocked for 30 seconds. Click OK.

9. Wait 30 seconds and you will be able to enter the emergency code at the bottom of the screen.

10. Enter the PIN you saved when you set the lock pattern.

11. Screen lock is disabled.

Now when using the phone the screen will not be blocked.

Removing screen lock on Honor by resetting certificates

This method involves removing password certificates from your Huawei phone.

1. Go to “Settings”, then find “Security”.

2. Scroll down until you come across “Clear credentials”, clear the certificates (This will not delete anything).

3. Once everything has been cleared in “Display Lock”, you can remove the password. Select “No” and the screen lock on Honor will be removed.

Removing the lock from the Huawei screen using a factory reset

If none of the above methods helped you, then reset the settings. Resetting does not delete applications, photos, videos and other files. This method erases your password and internet settings.

So, to remove the screen lock on Honor, do the following:

1. Go to “Settings”, scroll to the bottom and find “Advanced settings”.

3. Now be careful! Select “Reset all settings”. He is the very first one.

4. In the next window, read what will be deleted and click “Reset all settings”.

5. You will be asked to enter a password to confirm the reset, after which the process will begin.

Once everything is successful, the lock will be removed from the Honor screen. If these methods helped you remove screen lock on Huawei Honor or you encounter a problem, leave your comment, we will try to help.

Now we will look into the reasons why the screen lock is not actively disabled on your Android phone or tablet or why unlocking is prohibited by the administrator. Let's see what can be done in such a situation.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Reasons for the error with administrator prohibition

The option to disable screen lock may not be active due to security settings or certain applications. Below we will look at detailed instructions for solving the problem by changing the security settings for different gadgets and versions of the Android system.

Android devices have built-in applications that are responsible for information security. Some users also like to activate additional protection, which launches administration without any notifications. As a result, protection is launched, and the user loses the ability to access some of the gadget’s settings.

Demonstration of the error “Forbidden by the administrator” is possible in a situation where you are installing software with a certificate that changes the settings of the gadget. Here the software will perform a request to activate the device administrator. If the user confirms this request after completing the installation process, an administrator activation message is displayed.

Another reason is related to corporate security policy. When, using your own gadget, you gain access to the data of the employing company, and your e-mail is connected to the organization’s network remotely, such an error is caused by the actions of IT specialists. To solve this problem, you need to contact these specialists so that the “Forbidden by administrator” error is disabled.

Ways to lock the screen

There is no blocking. There is no protection at all, and the screen turns on by pressing Power. The desktop starts immediately.
Simple swipe. Relevant for protection against accidental starts. The user unlocks by moving his finger across the screen.
. The device is unlocked by drawing a pattern by selecting special points. If the user makes an unsuccessful unlock attempt, a pause is introduced before the next attempt, which guarantees the security of the device.
PIN code. The lock is unlocked after entering several numbers. If several incorrect entries are made, a pause is triggered, which guarantees a higher level of security.
Password. This option is the safest, but also very time-consuming method. The user must specify a combination of previously selected characters.
Fingerprint. An innovative method of protection. Currently provides the highest level of security.
Face recognition. Points on the user's face are scanned.
Iris scanner. The highest level of protection is provided, because Everyone's retina is different.

To increase the level of security, the user can use third-party software, which requires answering questions and riddles to log into the system. In this area, the possibilities of Android are limitless.

Removing the lock from Android 6.x

Click on the “Applications” icon. Select “Settings”.
The screenshot below shows a menu in the form of a gear, click on it.
We indicate “Security”.
In our example, the screen is locked using a pattern key. The user needs to disable it, so tap on the item, as in the picture below.
Now we enter the graphic key. If this operation is not performed, then you will not be able to proceed to the next point of our instructions.
If the verification is successful, there are several options to disable the blocking. Click on the 1st point.
In the window that appears, confirm disabling the screen lock.

Removing the lock from Android 7.x

The user needs to move the notification bar down, then click on the icon that looks like a gear.
Now we indicate the “Security” menu.
A menu will open in which we click “Lock Screen”. We are looking at an example of an authorization method using a PIN code.
In order for the user to be able to make changes to the security settings, this PIN must be specified.
The functionality will be unlocked. Click on the 1st item to disable this type of blocking.

Xiaomi and MIUI

Instructions for disabling the screen lock on the proprietary MIUI shell, which is used on Hiomi gadgets:

Swipe to open the toolbar and click on the gear icon.
The security method in this example is a fingerprint, so in the menu we click on the specified tab.
Select a menu with this type of blocking.
Enter the password. Without performing this operation, you will not be able to continue the steps in the instructions.
Click “Disable blocking”.
A message appears warning you that the lock will be released. Click "OK".

Samsung and TouchWiz

The user is required to lower the curtain and click “Settings”.
Scroll down the menu to the item shown in the picture below.
There will be a “Block Type” section showing the installed protection. We should select the line circled in red in the screenshot below.
We confirm the changes by entering the correct pattern.
Click on “Swipe across screen”. With this action we will disable the security check.
A message will be displayed indicating that the previously saved key is being deleted. Click “Erase” to confirm the action.

Completing the above instructions will allow the user to reset the password and cancel the device’s power-on protection.

Bypass blocking if you lose your password

There are often situations when the user is unable to unlock the phone, because... I forgot my password. The only effective solution here would be to remove the lock by resetting the gadget to factory settings.

We turn off the gadget, use the desired combination of buttons to go to Recovery. Different devices have different button combinations. For example, for Samsung you should press Home + Power + Volume Up.

Hello! As I understand it, you know the graphic key itself, you just can’t turn it off. So your situation looks something like this:

You can change your pattern to a password or PIN, but you can't choose the simpler, unsecured options because it's "Disabled by your administrator, encryption policy, or credential store." Usually the point is that you have some kind of certificate installed on your smartphone, which, according to its internal policy, does not allow you to reduce the security of the phone, that is, disable the unlock password. Please note that if your smartphone is configured with work email, remote connection to your organization's network, then this may be your company's security policy. In this case, you should first consult with your IT specialists. If you don’t have anything like that on your phone, the method described below will help you.

How to turn off a graphic key if it is prohibited by the administrator

Go to your phone’s settings and select “Security” -> “Device Administrators”. There shouldn’t be any applications enabled that you don’t recognize; if there are, try turning them off.

Next, the most important thing, scroll to the very bottom and click on the “Cleaning certificates” item. Confirm your action by clicking the "OK" button. After this, go to the menu for disabling the pattern, the blocked items should now be available. You may have to restart your smartphone.

There is another method, it should be used only if the method above does not help (that is, you have some kind of unique situation) - completely resetting your smartphone to factory settings (we have detailed instructions). But keep in mind that all data will be lost. How to save them - read our article

By default, any smartphone or tablet, after pressing its power button, prompts you to swipe across the screen. Only after this you will be taken to the desktop. This is done to prevent the device from performing any actions on its own while in your pocket. Google does everything to make the lock screen as convenient as possible. But sometimes people still wonder how to disable the screen lock on Android. This can be done very simply.

But first, a little theory. If you disable screen lock completely, it may cause some problems. It’s not without reason that Google increases the functionality of the screen, allowing you to go directly from it to taking photos, making calls, and sometimes some other functions. If you don't like the traditional way of unlocking your device, then why not try a different one?

At the time of writing, the following types of screen locks were standard for Android:

Swipe across the screen- the same traditional unlocking method.
Entering a PIN code- a very old method that is quite secure. The simplest selection of a PIN code does not work here, since after several unsuccessful attempts a timer appears - a new entry will be available only after it has expired.
Graphic key- ideal for those who remember visual information better than a set of numbers.
Fingerprint- the most reliable way to protect the information contained on your smartphone. It is almost impossible to outwit the fingerprint sensor.
Iris- its scanning has been implemented in Samsung Galaxy S8 and S8+. In the future, this unlocking method will be implemented in other flagship devices.
Entering your password- the longest unlocking method. A password differs from a PIN code in that it can contain letters and other symbols.

You can find many other lock screens on Google Play. They may use other methods - for example, solving a math problem. But this is more of an indulgence than a real improvement of the existing system.

Removing the lock screen

If you want to remove the lock screen, you will have to dig into the settings. However, there is no need to be afraid. If you follow our instructions, the whole process will only take you a couple of minutes:

Step 1. Go to " Settings».

Step 2. Go to the section " Safety" Some devices skip this step.

Step 3. Select " Screen lock».

Step 4. Here click " No" or " Absent».

This way you can disable the pattern or remove any other types of screen lock. However, do not forget that the system may require you to enter a password or PIN code, if one has been set. This was done for security purposes - what if you now have someone else’s smartphone in your hands? Therefore, it will not be possible to remove the password from the lock screen without entering it.

What to do if the pattern key or password is forgotten?

Everything is much more complicated if you have forgotten your password, PIN code or pattern. In this case, you won’t even get to the settings section. Fortunately, the problem can be resolved on some devices. After several unsuccessful attempts to enter the key, a graphical screen lock may offer to get to the desktop in a different way - by entering data from your Google account .

If Internet access is disabled on your smartphone, you will have to reset settings to factory defaults using Recovery mode. User files from the phone will be deleted, as will all settings. At the same time, the screen lock will be eliminated - it will return to its previous appearance when you need to swipe your finger across the display.