Removing a banner from the desktop, unlocking Windows. My order was canceled but the money was still debited

If the antivirus is password protected, then when you try to change settings or disable protection, a window will appear with the text "Enter password" or "Administrator rights are required to make changes":

If the entered password is incorrect, the window will twitch and you can try entering the password again. If you don't remember set password, then to disable it, you must uninstall the antivirus and reset its settings.

To do this, click the button "Start", open "Control Panel" and select "Uninstall programs" or "Programs and Features". Listed installed programs, select "Dr.Web" and click "Delete". In the delete window, uncheck the box "Dr.Web settings" and press "Further":

Then, enter the numbers in the special field and click "Uninstall a program":

Wait for the uninstallation to complete and confirm the restart of the computer:

After the reboot, you need to download and run it, since some versions of the antivirus, for example the 11th, leave information about the set password in the system after removal.

After these steps, you can install Dr.Web antivirus and, if necessary, install New Password.

To set a password for antivirus products Dr.Web versions 10 and 11, click on the Dr.Web icon in the system tray, unlock the "lock" and click on the "gear" icon:

In the settings window, enable the "Protect Dr.Web settings with a password" switch:

Then, enter the new password twice:

To set a password in Dr.Web products versions 7 - 9, right-click on the Dr.Web icon in the system tray, and in the "Tools" menu, click on the "Settings" item:

On the "Self-defense" tab, check the box "Password protect Dr.Web settings", enter the new password twice and click "OK":

Instruction

To unlock the banner, you need to download DrWeb LiveCD and burn it to a CD. From an uninfected computer, go to the website of the DrWeb anti-virus software developer and click on the "Download" link in top panel. In the "Utilities" section on the left side of the page, select Dr.Web LveCD. Click "Download Dr.Web LiveCD", accept the terms of the license agreement.

Download the UltraISO application from the official website of the developer. This program allows you to record disk images and create boot disks. Install the program following the instructions of the installer. Double click on the downloaded file The doctors Web.

Insert an empty CD into the computer drive, go to the UltraISO window. In the screen that opens, go to the "Tools" - "Burn CD image" tab. Press the "Record" button and wait for the procedure to finish.

Insert the burnt disc into the drive of the infected computer, then reboot the system. After starting from the CD, in the menu that opens, select the options for the complete antivirus check. Delete all infected files by following the instructions on the screen.

You can also download the LiveUSB image on the site; for the download, use the corresponding menu item on the developer's website. Run the downloaded file, open it in the same way with using UltraISO. In the menu, select the item "Boot" - "Record hard image disk". Clear the data using the "Format" button. Next, click "Record", wait for the end of the procedure.

Insert the media into the USB port of the infected computer, then reboot. If booting from Flash does not start, you need to configure the BIOS to start from a removable disk. To do this, while starting the PC, hold down the F10 keyboard button. If the settings menu does not start, try another key. Its name is usually at the bottom of the screen.

AT Boot section Settings for First boot device select USB-HDD. Save your changes and try downloading again.

Tip 3: How to remove the system lock banner from Live CD

If a banner appears on the entire screen when loading the operating system, and it cannot be turned off, or a code is requested to unlock it, eliminate this virus possibly with a Live CD.

Instruction

The image of this disk is available for download on a variety of Internet resources. To combat the system blocking banner, it is possible to use MultiBoot_2k10, the image of which can be written to DVD disc or flash drive.

After that, in the Start menu, select Program_2k10 - System Utilities– ERD 2005 – Computer Management. In the window that opens, find the system installed on the computer and click "OK".

Modern antiviruses work in a complex way, blocking not only knowingly malicious code, but also potentially dangerous files. This means that Doctor Web will block even those programs whose behavior just looks dangerous.

Why is it necessary to disable the antivirus?

The dr.Web network firewall is much less loyal to files and processes than the Windows firewall. As a result, protection is triggered much more often than security really requires.

Doctor Web can block the following actions:

Access to potentially dangerous websites, while only one or a few pages on the resource can potentially be harmful;
The work of loaders, installers, programs for changing operating system settings and other software whose behavior resembles some viruses;
The operation of applications with key generators and any hacked software (including any programs downloaded from torrents and other dubious sources).

When actively working with files on the Internet, such restrictions interfere very much. As a solution to the problem, you can temporarily suspend the functioning of the protection or completely disable the antivirus for the required period.

How to temporarily disable dr.Web

Temporary suspension of work great way get rid of the interfering protection of the dr.Web firewall, but at the same time not completely shut down the system. If necessary, it is enough to resume the program, instead of waiting for the system to start and check again.

Important: Security settings can only be changed in administrative mode. Switching between administrative and user mode is possible only if the PC user has administrator rights. Switching is done in context menu SpIDer Agent (antivirus icon), which appears when you right-click on it.

To temporarily disable protection, you need:

From now on, the antivirus will not work, although it will continue to be running. To resume work, you need to switch the sliders to the opposite position.

What protection components can be disabled?

Dr.Web allows you to turn on and off individual components protection:

Mail antivirus;
Firewall;
Parental control;
Protection of mail, files, preventive PC protection and more.

For example, there is no need to turn on parental controls if one adult is using a computer or laptop. In fairness: most of the protection components do their job really well, and disabling the antivirus on long time jeopardizes the security of your computer.

Disabling antivirus self-defense system

Everyone in Dr.Web latest versions(10, 11 and later) it is possible to disable the self-defense system. The need for this may arise in case of conflicts with other antiviruses and other software.

To disable the system, you need:

Open Doctor Web, go to the settings section (click on the gear icon).
In the new window that opens, select the "Basic" item in the left menu.
In the list that appears, find the item "Self-Defense" and move the slider to the "Disabled" position.

From this point on, all self-protection components will stop working until the slider returns to starting position. The exception is when the computer is restarted: in this case, the program will apply the default security settings. Both partial and complete disabling of protection will have to be done again.

How to completely disable Dr.Web via msconfig

If temporary measures do not help and the antivirus continues to block access to sites and interferes with life in other ways, it can be disabled completely. For complete shutdown Dr.Web protection you will need to do several things:

The described sequence of actions allows you to completely disable the antivirus without uninstalling it, including preventing it from starting when you restart your computer. But it should be understood that any intervention in the operation of the msconfig task system can be fraught with disruption of the antivirus and operating system if something is done wrong. If the antivirus blocks any site, it is better to use the provided functionality to disable protection for a while.

I made a purchase of a license through Google Play, but the activation did not happen. What to do?

IMPORTANT! If during the activation process the program displays error messages, contact the service technical support. Attach the exact text or screenshot of the error, order number to the request Google Play(GPA-...) and the address of the Google account (@gmail.com) through which the purchase was made.

How to create a request to the technical support service through My Dr.Web Personal Account?

To enter the office from a mobile device, install Dr.Web, select the "About" item in the menu and click the "My Dr.Web" link.
Go to the Support - Ask a Question tab.
To log into the office from a PC or Mac, use a special service on the Doctor Web website. Once logged in, go to the Support tab - Ask a question.

Use My Dr.Web Personal Account- yours personal assistant and service guide. In particular, from here you can contact the customer support service. For your convenience in Personal account the history of all calls is saved.

How can a user of the free version of Dr.Web for Android receive Doctor Web technical support services?

If you need purchase assistance paid version- on the support request page on the Doctor Web website, select the option "I am not the owner of the Dr.Web commercial license" and ask your question.
If you need assistance with the program- for users of free versions of this product, this type of support is not provided. Try to find answers to your questions in Frequently Asked Questions or get advice from other users on the Dr.Web Forum.

I am a user of the paid version of Dr.Web for Android (not a lifetime license). What data do I need to provide to Doctor Web's technical support service in order to receive assistance?

If you contact technical support:

from the Dr.Web program page on Google Play, through the My Dr.Web personal account, or through the support form on the Doctor Web website- provide either your serial number or your Google Play order number and your gmail address. If you do not have an order number, then most likely you did not purchase a Dr.Web license through this site. In this case, you will need to provide your serial number. You can find out your serial number by going to the My Dr.Web Personal Account.
through the link in the receipt- follow the link, in the support request form on the Google Play website, select the topic of your appeal and ask a question. We will receive all the necessary data about you automatically from Google Play.

Purchase receipt lost. How can I find out my order number (for example, to contact Doctor Web support)?

Where can I find out my Dr.Web serial number?

Only users of the shareware version of Dr.Web for Android have a serial number ( comprehensive protection), which becomes available to them after paying for a license in the My Dr.Web Personal Account in the license data area.

How do I know which version of the program I have - paid or free?

In the Dr.Web main menu, select "About". If the word Light is present, the program is free. Also, the main menu is distinguished by a set of protection components, in the paid version there are much more of them.

What confirmation of purchase will I receive after paying for a license on Google Play?

You will receive an email with a receipt confirming your purchase. The letter contains your order number and order details, as well as a link to contact Doctor Web's support service regarding purchase, payment, and refunds. If you have not received such a letter, please contact the Goggle Play support service - Doctor Web support service will not be able to help you until the payment is received from you.

The list of purchases you paid for can be found in Google Wallet. Apps that have been paid for and that you are eligible to use can be found in your Google account under "My Apps".

I paid for the license, but the program says "demo in use / license not found".

In the main program window, go to the menu, select the "About" item, click the "Update license" button and select the "Purchase/Download" option. To activate the license, you must have Internet access and use the same Google account through which the purchase was made. The Dr.Web key file will be loaded automatically.

How long after paying for a purchase can I apply for a refund to Doctor Web?

According to the Google Play refund policy under the Agreement between Doctor Web and Google, you can apply for a refund no later than 48 hours after payment for the purchase

How can I get a refund for a paid license?

If you have an email from Google Play with a purchase receipt- open it and click on the link in the phrase “Any questions? Contact your Doctor Web, Ltd. seller. ". The Google Play support request form will open. On the request page, select a topic "I want to receive a refund / return the goods" and submit a refund request. A Doctor Web employee will take the necessary steps to process your request, and the funds will be returned.
If the purchase receipt is lost- apply for a refund using the support request form on the Doctor Web website or in the My Dr.Web Personal Account. Enter your order number and gmail address.

In both cases, you will receive a refund confirmation from the Google name play.

Attention! Refund time depends on your bank! If within 2-3 days after receiving confirmation from Google Play, the funds will not be returned to your account - contact your bank. Doctor Web cannot influence the policy of banks and expedite the return of funds. Our refund obligation to users ends when a refund confirmation is sent on behalf of Google Play.

My order was canceled but the money was still debited.

Most likely not temporarily written off, but blocked by the bank that issued your credit card. Doctor Web cannot influence the policies of banks. After the blocking period expires, the funds will be returned to your account. If within 2-3 days after you receive confirmation from Google Play about the refund, the money will not be returned to your account - contact your bank.

I have purchased a new smartphone. How to transfer the Dr.Web license to it from an old smartphone?

If your license has expired, you will not be able to transfer it to another device. Purchase a new license.
If your license is still valid- log in from your new device to that Google account through which you purchased it. In the "My Applications" section, select Dr.Web and click the "Install" button. An unexpired license will be recognized automatically.

How to reinstall Dr.Web for Android?

If Dr.Web is not installed on your device yet- log in from your device to the Google account through which you purchased it. In the "My Applications" section, select Dr.Web and click the "Install" button. An unexpired license will be recognized automatically.
If Dr.Web is already installed on your device:
1. Launch Dr.Web.
2. In the main Dr.Web window, select the "About" item from the menu.
3. Click the Upgrade License button and select the Buy/Download option.

General issues

Are there viruses for mobile devices?

Viruses for mobile operating systems are the fastest growing segment. Along with the growing popularity of a particular OS among users, there is also a growing interest in it from malefactors, whose main goal is money. The number of threats to such a popular mobile platform like android.

Why is it necessary to protect not only corporate computers, but also personal mobile devices of employees, especially if these employees work with finance (for example, accountants)?

Outside the office, employees are not protected from hacker attacks in any way, the applications they use may have vulnerabilities, and on their computers and mobile devices there may be viruses and Trojans that can steal passwords, data for accessing banking and payment systems, and money from bank accounts.

At the same time, employees regularly access the company's local network from their devices, which means that they endanger confidential data and, of course, money - not only personal, but also corporate. Up to 70% of infections local networks occurs from personal devices, including mobile devices.

In addition, one of the security measures when working with in cash is an SMS confirmation from the bank. On the this moment there is malware designed to modify SMS confirmations. The use of an antivirus guarantees the impossibility of hiding the fact of theft of funds.

I don't install malware! How can I infect my device?

For infection, you do not need to install anything - just visit the site hacked by the attackers. And it doesn’t have to be a site with dubious content at all - hacking news sites is much more profitable from the point of view of intruders. News sites are among the most visited Internet resources. They usually do not arouse suspicion either among users or system administrators companies that do not block access to these sites. That's why news portals- a very attractive "field of activity" for attackers. Spreading malware through them, they can wreak havoc a huge number users and companies.

What does Dr.Web for Android protect against?

Free version Dr. Web for Android light has only one Anti-Virus module and protects only against malware.

The full version of Dr.Web for Android contains the following modules:

Antivirus - protection against malware;
Antispam - filtering SMS-spam and unwanted calls;
Anti-theft - will help you find a lost device or destroy all user data on it remotely;
URL filter - protects from malicious and unwanted sites;
Security Auditor - helps to detect and fix Android vulnerabilities;
Firewall (for Android 4.0 and above) - flexible setting application access to networks and protection against overexpenditure of the mobile Internet.

Dr.Web for Android can only protect mobile devices, since virus databases for mobile antivirus different from antivirus databases for desktop computers. For guard conventional computers use appropriate Doctor Web products.

Does antivirus affect the performance of my device?

Dr.Web anti-virus occupies about 1 MB in the memory of the mobile device. Constantly in random access memory there is only a file monitor monitoring the system. The monitor requires a certain amount of resources, but does not have a noticeable effect on performance.

How can I find out the name of my Dr.Web for Android?

About the program.

The name and version of the Dr.Web solution you use to protect your device will be written on the page that opens.

How to find out the validity period of Dr.Web license?

On the main screen of the application, click on the menu icon on the right upper corner and select the item License.

On the page that opens, you can find out the owner of the license, as well as its expiration date.

The antivirus found threats and removed them, but they reappeared. What to do?

For mobile devices, the most dangerous threats are embedded in the firmware and system partitions. The main signs of malware in the system area:

The repeated appearance of the same threats in the same places, even after they were removed by antivirus. Threats usually reappear after rebooting the device.
Warnings in Dr.Web Security Auditor.

In such situations, due to the peculiarities of the implementation of the Android OS, it is impossible to get rid of the Trojan using the standard tools of ANY antivirus, because on a non-rooted device, the antivirus, like any other application, does not have administrative rights: Dr.Web can detect malware that has got into system area, but does not have permission to delete them.

To fix such firmware vulnerabilities and threats in /system, you can do the following:

Disable (if possible) these applications. This will not eliminate the threat completely, but it will neutralize it until it can be completely removed.
If your device has root access (superuser rights that allow you to make any changes, including to the firmware), you can try to remove malicious applications using special third-party utilities.
Setting up root access in some cases may lead to the manufacturer's refusal to warranty service devices.

Do backup all user data, then perform a factory reset operation and set new firmware device received from the manufacturer, from where the Trojan was removed by the device manufacturer. You may have to wait for the update, it depends on the level of support from the manufacturer.

If the firmware is not provided, best solution will return the purchased device to the seller. DO NOT use this device.

We also recommend that you familiarize yourself with the issue dedicated to this topic “The fish rots from the head ...” of the Anti-Virus Truth! project. The reasons why Trojans got into the firmware are written in the issue "Sewn-Hidden".

Are there dangerous malware for Android?

Yes, and the number continues to grow.

Received in recent times Blocking Trojans (for example, Android.Locker.71.origin ) are widely used to encrypt files, block infected mobile devices, and demand a ransom from affected users.

Backdoor Trojans (for example, Android.BackDoor.20), which are malicious programs that allow attackers to perform various actions on infected mobile devices, are becoming more widespread.

Trojans from the Android.SmsSend family, which appeared back in 2010, are a widespread and massive threat to this mobile platform. They are designed to send expensive SMS messages and subscribe subscribers to various content services.

Mobile banking Trojans designed to intercept SMS messages, steal mTAN codes and transfer them to cybercriminals who perform various financial transactions with electronic accounts unsuspecting victims (for example, make online purchases). Known banking Trojan for Android platforms- Android.SpyEye.1 .

Malicious programs such as Android.MailSteal.1.origin , Android.Maxbet.1.origin , Android.Loozfon.origin and Android.EmailSpy.origin aim to steal addresses Email from the mobile device's contact book and send them to remote server, which further allows attackers to establish mass mailing spam.

How to test Dr.Web for Android before purchase?

How to know if the antivirus is working?

Launch the Dr.Web for Android application. In the window that opens, pay attention to the SpIDer Guard section: the inscription " Monitor is on and protecting the system' means everything is fine. If it says " Monitor off» - antivirus monitor not active. To enable it, click on the SpIDer Guard indicator.

How to check the device for viruses?

To scan your mobile device for viruses, run Dr.Web for Android and click the button Scanner. In the window that opens, specify the scan mode.

Quick check. Scanned only installed applications. The fewer of them, the faster the check will pass.
Full check. All files on the mobile device are checked.
Custom scan. Allows you to scan for viruses only specific file or folder. For start spot check must be marked with green flags desired objects and click the Check button.

You can stop scanning at any time by pressing the button. abort.

How to view antivirus statistics?

Launch the Dr.Web for Android application, press the menu button and select " Statistics". The statistics window displays the number of processed files and all actions performed by the antivirus components. It is possible to reset the statistics (" Menu» → « Clear statistics"") or save the log to a file (" Menu» → « Save log»).

There was a warning about the found virus. What to do?

Open the notification panel and click the Dr.Web icon. In the window that opens, you will see all the information about the threat. Click on this message, and then select the desired action: delete the file, quarantine it, or ignore the warning.

Attention! Choose an option Skip Not recommended! If you think that the antivirus worked in error, first click Quarantine, and then send the suspicious file to us for detailed analysis.

What functions does SpIDer Guard perform?

SpIDer Guard is designed for permanent protection mobile device from viruses and other threats. It is loaded into memory at Android startup and scans files accessed by the user or system on the fly.

Install/Remove/Activate

What are the ways to install an antivirus?

There are several ways to install Dr.Web.

The easiest and fastest way is through Play service market:
- Open on your device Play app Market, use the search to find the Dr.Web application security space and click on the button Install;
- After the app installation is complete, click Open. Check out license agreement and press To accept.
- In the window that appears, click allow to give the app the permissions it needs to work. After installation, you must activate a commercial or demo license.
Other installation methods:
- Downloading the installer from the Doctor Web website - from the Download Wizard (requires a serial number) or from the product page . The downloaded apk file must be installed manually.
- Installation using a synchronization program with a computer (almost never used).

Activating a license using a serial number

Open Dr.Web application, go to Menu (three dots in the upper right corner of the screen) → License → Enter new serial number. Enter your serial number and click Activate.

No other additional actions, including reinstallation, is not required. The same method is suitable for activation serial number, if we are talking on the purchase/renewal of Security Space with mobile version as a gift.

Error during activation

Activating a license using a key file for PC

Activation via key file works only for applications downloaded directly from the Doctor Web website(for an application installed through the Play Market, this method is not suitable!).

Copy the key file to any folder in internal memory device or to its memory card.

You can unpack the archive and copy only the *.key file or transfer the entire ZIP archive to the device;

Open the Menu (three dots in the upper right corner of the screen), select the section License, item I already have a license, option Use key file;
Open the folder where the key file or ZIP archive was saved and select it.

The key file will be installed into the system, and a message will appear on the screen.

Error during activation

If there are any error messages, try activating the license using a different network connection.

If the problem persists, a detailed diagnosis is needed. Please contact technical support with a written request. Attach a screenshot of the error to the request, indicate your serial number.

License activation via Google Play

Select Menu (three dots in the upper right corner of the application window) → License → I already have a license:

Then click Restore purchase on Google Play.

Enter the email address you used to purchase this license and your personal details.

Error during activation

If there are any error messages, try activating the license using a different network connection.

If the problem persists, a detailed diagnosis is needed. Please contact technical support with a written request. Attach a screenshot of the error to the request, indicate the Google play order number (GPA-...) and the address of the Google account ([email protected]) to which the purchase was made.

How to temporarily disable the antivirus?

Launch the Dr.Web for Android application. To temporarily pause the file monitor, click green indicator ON opposite the title SpIDer Guard. The system will immediately report that the monitor is disabled, and the mobile device may be susceptible to threats.

With disabled antivirus, your mobile device becomes vulnerable, so don't forget to reactivate Dr.Web as soon as possible.

How to remove antivirus?

On the menu Settings your mobile device, enter the section Applications and select the item Application management. In the tab third party click the icon . In the window that appears with information about the program, click the button Delete. For final removal antivirus click OK in the deletion confirmation request.

Another way to uninstall is to click on the antivirus icon on the desktop of your device and release it for a few seconds. A trash can icon will appear at the top of the screen, labeled Delete . Drag the app icon to the trash and confirm the deletion.

Extension

How to renew a license through Google Play

In the Dr. Web for Andorid press Menu (three dots in the upper right corner of the screen) → License → Renew license through Google Play. Follow the link and pay for the license. If the license was not purchased through Google Play, when you try to renew the application will display an appropriate error message, and you can choose another method of renewal.

Possible problems with renewal

There is no access to the serial number, but there is access to the registration e-mail:

You can restore the serial number in the form on the website at .
There is no access to the mail for which the license was registered, the serial number is known:

If a old address mail is known, you can replace the old address with a new one in the form on the site at the address antivirus dot er ef slash number.
No serial number, no access to mail:

Contact support at antivirus dot er ef slash support. The request will require copies of the following documents.

Updates

How to update virus databases in Dr.Web for Android manually?

By default, virus database updates are downloaded automatically. background. To update databases manually, on the main screen of the application, press Menu (three dots in the upper right corner of the screen) and select Virus bases , and then Refresh .

How to update databases by downloading them from your site?

At the moment, it is impossible to update the antivirus using the virus databases stored on the mobile device. To update the databases, use the built-in update module.

Note: A configured Internet connection is required for a successful update.

How do I allow or block the use of mobile networks (LTE, 3G, EDGE, GPRS) when downloading updates?

On the main screen of the application, press Menu (three dots in the upper right corner of the screen) and select Settings, then section Virus database update;
Check box Wi-Fi update, wherein mobile networks by default will not be used for updates. But if active networks Wi-Fi will not be detected, you will be prompted to use mobile data to update.

Settings

How to enable Ukrainian language?

The interface language of Dr.Web for Android corresponds to the current language of the operating system. Select Ukrainian as your language android interface, and the antivirus will switch to the Ukrainian-language interface automatically.

Note: To change the OS language, open Menu Settings. Go to section Language and keyboard (Language & Keyboard), click Select language and set the desired language in the menu that opens.

Account

How to create a Dr.Web account on an Android device?

In Dr.Web Security Space for Android version 12, you can now protect your Dr.Web account, as well as configure some password protection components. Setting a password for account Dr.Web guarantees the impossibility of changing important settings antivirus and system.

If you are already a Dr.Web user, when updating the application to version 12, an account is created automatically if you have enabled and configured Dr.Web Anti-theft.

If you have downloaded Dr.Web version 12 for the first time, create an account to set a password to access Dr.Web settings.

Select an item Account.

Please enter a valid email address. Click on the button Proceed.

Enter a password for your account. It must contain at least 4 characters.

Passwords less than 8 characters long are cracked by hackers almost instantly.

Repeat password and click Proceed.

You will see confirmation of account creation. Click Proceed.

The same password will be used to protect the settings of some Dr.Web components, as well as to access other applications installed on the device, if access to them is denied by Parental Control.

How to recover password for Dr.Web for Android account via SMS

Ask your friend from the list of friends specified when setting up Dr.Web Anti-theft to send an SMS to your phone with the text #RESETPASSWORD#.

Upon receipt of SMS with this command, the password is reset automatically. If the phone has not been locked, a screen will appear Change password where you can set a new password.

If the device has been locked, it will unlock.

All SMS commands for remote control of Dr.Web Anti-theft

How to recover password for Dr.Web for Android account via email

Click Forgot your password? on any screen that asks for a password. Read the instructions.

Open the Dr.Web account web page https://acs.dataprotection.com.ua and enter the key and email address specified in the window Forgot your password?.

If the code is entered correctly, the following window will open.

Check your mail - you will receive an email with a confirmation code.

Enter this code in the window Forgot your password? and press Proceed.

Create a new password and remember it.

If you did not receive an email, please click on the line Did not get the email?, and you will be automatically redirected to the Doctor Web technical support page.

How to recover password for Dr.Web for Android account via support?

If you were unable to unlock the anti-theft on your own through the unlock service or SMS commands, create a written support request.

By phone, the support service does NOT provide an unlock service.

Due to the specifics of Anti-theft, whose task is to prevent unauthorized access outsiders device management, the unlock service is provided only to device owners. When applying, you will need to prove that you are the owner of the device.

In a support request:

Specify Device IMEI (unique identificator your device. This is usually a 15-digit number written in decimal digits. To find out, dial *#06# on your phone).

Please attach to your request:

Receipt for the purchase of the device and a photo of the completed warranty card (if you still have the box / packaging of the device with a readable IMEI, attach a photo of the box to the request);
documents confirming your payment for the Dr.Web license (letter from the online store, scanned copy of the payment document, etc.). If you won a license in the Dr.Web auction, specify the login from your account to the account on the Doctor Web website. If you are a demo user, please ignore this subsection.
photo of the lock screen (indicating the email or google account on which the anti-theft was registered) with the code displayed when clicking on "forgot password".

How to delete a Dr.Web account on an Android device?

If you no longer have access to the mail that the account is registered to, in such a situation, you will need to delete the old account and create a new one.

On the app's main screen, tap on the menu icon in the top right corner.

Select an item Account.

Select an item Delete your account.

Enter your password and select an item Delete your account.

Deleting an account will reset Anti-Theft and Parental Control settings - you will need to reconfigure them.

Parental control

How to enable Parental Control on an Android device?

Dr.Web parental control will protect applications from unauthorized access, and anti-virus settings - from unwanted changes strangers or children. But first, Dr.Web Parental Control must be enabled.

In the main menu of the program, select Parental control.

Click on the button Turn on or click the switch in the upper right corner of the window.

Grant Parental Control access to special Android features by clicking on the button Grant access.

In the settings window Special abilities click on the button Dr.Web Security Space.

Use the switch to turn on the use accessibility Android.

Close accessibility settings.

Log in to Bookmark Applications and mark the application Settings- it will ban unauthorized access to system settings.

Bookmark Components check all items - after that, access to these Dr.Web protection components will be possible only with a password.

How to protect your Android device from unauthorized downloading and use of other programs?

Dr.Web Security Space for Android can protect against both downloading new applications and using already installed applications.

So that no one - neither your child, nor another family member, nor outsiders - downloads anything on your device and can not use programs already downloaded, but harmful to them, from your point of view, programs, block these features using special function Parental control.

AT parental control Dr.Web open the tab Applications. You will see a list of all applications installed on the device. Select the applications to be denied access.

This is enough, only so that no one who does not know the password from the Dr.Web account can use already installed applications. Additionally, it is necessary to prohibit downloading new applications to the device.

Go to the tab Components Parental control. Check the box Dr.Web settings.

On the tab Components Parental Control check Play Market.

And then, when trying to download a new application, the user will see the following window:

URL filter

How to configure Dr.Web URL filter on Android device?

The URL filter is disabled by default in Dr.Web Security Space for Android 12. We recommend setting it up right after installing Dr.Web and password-protecting access to it using Dr.Web Parental Control - this will protect your loved ones from getting into malicious and fraudulent sites.

Additionally, the user can independently configure black and white lists of sites or deny access to sites by subject groups.

Only then will your children (or anyone else who has access to your device) be able to visit the Internet pages that you do not want by disabling blocking in the URL filter, and will be protected from scammers who lure you to dangerous sites.

To prevent anyone from changing your URL filter settings:

AT parental control tab Components check the box next to URL Filter.

When trying to open a site from the list of prohibited, the user will see such a window.

You can see the URL filter settings in the tutorial video.

Dr.Web anti-theft

How to get the coordinates of a stolen or lost device

This is possible if DrWeb is installed on the device and the Anti-Theft function is enabled.

If the friends list was not used:
- Send an SMS to the number of the SIM card installed in the phone from any number with the #locate#password# command (your password set during the anti-theft setup).
If a friends list was used:
- Send an SMS to the number of the SIM card installed in the phone with the command #locate#
  
  SMS is sent only from the “friend” number specified during the Anti-Theft settings and provided that such numbers were allowed in the settings to send command SMS without a password.
  
  If on a lost phone android version 4.4 and above, it is recommended to send SMS from trusted numbers (numbers of friends). on some devices, the OS displays the contents of the SMS in the notification and the password can be read by a third party (this is a feature of the Android OS of these versions).

If your SIM card has been removed from the device, the only affordable option will send a command to the number of another sim card.

This is possible if:

The person who found your device will install another SIM card into it;
When configuring Anti-Theft, you specified the numbers of your friends and set the option Notify about changing sim card.

In this case, when the SIM card is replaced, trusted numbers an SMS will be sent with a notification about this event (and at the same time about a new number - further commands will need to be sent to it).

Please note that if trusted numbers were not specified, this greatly reduces the chances of finding the device using the Anti-Theft function.

How to unlock my phone if I forgot my Anti-Theft password?

Tab Forgot your password? in the app looks like this:

There are several ways to reset your password.

Through the form on the site:
- Open the password reset form.
- In the form fields, enter the key (alphabetic sequence), your email address (also visible in the screenshot), and click Get code.
- Password reset code will be sent to specified E-mail. Enter it in the field confirmation code and click Continue.
If you haven't received an email within 10 minutes, check your Spam folder. mailbox. Or send a written request to the support service with a request to unlock it. Please include the following information and documents in your request.
If your device has a list of friends:

Ask one of your friends, whose number is saved in your Dr.Web friends list, to send an SMS command #RESETPASSWORD# to your number. The list can be viewed in the section Forgot your password? in the application.

When you receive SMS on your device, the Change password window will automatically open. If the device has been locked, the lock will be removed.

Scanner

How to view the scan report?

Statistics. The statistics window displays the number of processed files and all actions performed by the antivirus components. It is possible to reset the statistics ( Menu->Clear statistics) or save the log to a file ( Menu->Save Log).

How to send you a scan report?

Launch the Dr.Web for Android application and select Statistics. Click the button Menu and in the popup select Save log. The report file DrWeb_Log.txt will be saved to the /Andoroid/data/com.drweb/files/ folder, about which a corresponding notification will be issued. If you make a request to the technical support service, then use the form on our website https://support.dataprotection.com.ua/support_wizard/ to send it. To attach a file to your request, click the button Review, in the window that appears, select desired file and press Open. To send a request, use the button Send.

Firewall

How to avoid downloading a large amount of data to your Android device using mobile Internet?

To avoid downloading a large amount of data using the mobile Internet, you can temporarily disable it for the application. For this:

start Dr.Web;
select the application you are interested in from the list;
in the "Access to data transfer" section, click on the icon " Mobile Internet' to make it inactive.

When a major update is downloaded, for example, through a free or home wifi, allow the application to use your mobile connection to access the Internet in the same way.

How to see applications whose network access parameters were set in Dr.Web Firewall?

To see applications whose network access settings have been set in the Firewall:

start Dr.Web;
open the Firewall component;
go to the "Applications" tab;
pay attention to applications marked with a red gear sign.

The presence of such an icon indicates that the application settings in the Firewall have been changed or an active rule has been set for it.

How to enable floating window display in Dr.Web for Android?

The floating window with information about traffic usage is disabled by default, as it takes up space on the screen, which may affect the usability mobile device. When there is no urgent need for traffic control, it can be omitted, but when volumes and sources are important, it is better to have this data in plain sight.

To enable floating window display:

start Dr.Web;
open the Firewall component;
go to the "Restriction" tab;
check the item "Information about current traffic";
position the floating window on the screen so that it does not interfere with the work with the mobile device.

Immediately after checking the box, a floating window with traffic information will appear on the screen, which will later be displayed on top of other windows.

How to get complete information about the network activity of applications on an Android device while Dr.Web Firewall is active?

For user convenience, usage information network traffic output in two ways.

To obtain full information about network activity applications while the Firewall is active:

start Dr.Web;
open the Firewall component;
go to the Applications tab.

To view data on the application you are interested in, select it from the list - the settings window will open, where all the information is located.

Also, this information can be controlled through a floating window - we told how to enable it.

How to block access to an Internet resource on an Android device using Dr.Web Firewall?

If there is a need to block access to an Internet resource, this can be done on the “Traffic” tab of Dr.Web Firewall:

start Dr.Web;
open the Firewall component;
go to the "Traffic" tab;
select the application whose access to the resource you want to deny;
in the drop-down list of connections used by the application, specify the one you want to block;
A pop-up menu will appear allowing you to add an allow or deny rule. Click Add Deny Rule.

Now access to this resource will be automatically blocked by the Firewall.

Recently, computers have become infected with the so-called ransomware virus (Trojan.Winlock), to unlock which, it is proposed to send paid sms. In this article, you will learn how you can get rid of this virus absolutely free. In situations where antivirus sites are not opening, download and run this utility.

1 way. For the case when Windows boots up and a banner appears on the screen.

The easiest way to get rid of a virus on your desktop is to go to the website of the antivirus developer software Kaspersky Lab and use the form to get the unlock key. A similar operation can be done by going to the Doctor Web website. After the banner disappears from the desktop, be sure to check your computer for viruses.

Sequencing:

Go to the website of Kaspersky Lab or Doctor Web. and use the unlock key.

2 and the following methods, for cases where the UNLOCK KEY DOES NOT SUIT.

If a banner appears on the desktop when you turn on the computer, use free utility for treatment from CureIt viruses- Download , or Kaspersky utility Virus Removal Tool Download These healing utilities can be run even if you already have another antivirus installed on your computer.

Sequencing:

Download and run CureIt utility- Download , or Kaspersky Virus Removal Tool Download

3 way. For the case when Windows won't boot.

If, when you turn on the computer, instead of loading the operating system, an offer appears on the monitor screen to part with a couple of hundred rubles, boot the computer into safe mode. To do this, restart your computer and constantly press the "F8" key on your keyboard. After a few seconds, you will be prompted to select the Windows boot option. Select "Safe Mode with Boot" network drivers". Next, get rid of the virus in one of the ways described above.

Sequencing:

Boot in safe mode
Delete using a key from one of the sites of Kaspersky Lab or Doctor Web.
To restart a computer.
Check your computer for viruses.

4 way. For the case when Windows does not boot in safe mode.

In a situation where you want to remove the banner from the desktop, and operating system won't boot in normal or safe mode, the best option will either be the second home computer, or a neighbor's computer. If there are any, we do everything as in the "first or second method" Also, it will not be very bad if you have a LiveCD download LiveCD from Dr.Web, by booting from which you can check your computer for viruses. Almost all antivirus programs With latest updates treat the computer from the banner on the desktop.

Sequencing:

Enter the unlock key using another computer, or by booting from LiveCD download LiveCD from Dr.Web, download LiveCD from Kaspersky Lab.
Check your computer for viruses.

5 way to remove the banner.

For Windows 7: after pressing the Win + U keys, click on the link "Help with settings settings" - "Privacy Statement". Then go to step 5

After starting the computer, press the keyboard shortcuts button with windows icon+ U
Select on-screen keyboard and click "Launch".
Click "Help" - "About"
In the window that appears at the bottom, select "Microsoft Web Site"
In the address field, rewrite http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/
A save file window will pop up, save to your desktop.
In the browser, click on the top "File" - "Open" - "Browse".
Click "Desktop" on the left. At the very bottom "File type" - "All files"
Find the downloaded program and run it.
Select full scan.

6 way to remove the banner.

If the banner appears before the desktop loads, the screen is locked.

Press Ctrl+Shift+Esc and hold until the task manager starts flashing.
Without releasing the Ctrl + Shift + Esc keys, click on the task manager with the mouse " Remove task".
In task manager, click " new task" and enter " regedit"
Go to HKEY_LOCAL_MACHINE /SOFTWARE/MicrosoftWindows NT/CurrentVersion/Winlogon
Go to right panel Registry Editor and check the two options “ Shell" and " userinit". The value of the Shell parameter must be " Explorer.exe".Userinit parameter - " C:\WINDOWS\system32\userinit.exe" (no spaces, always a comma at the end)!
If the "Shell" and "Userinit" settings are OK, find the HKEY_LOCAL_MACHINE /SOFTWARE/Microsoft/Windows NT/CurrentVersion/Image File Execution Options key and expand it. If it contains the explorer.exe subkey, delete it (Click right click mouse => Delete).
Restart your computer.
Be sure to check your computer for viruses.

If unsuccessful, repeat this method in safe mode.

If none of the above methods helped you, you can contact our company by

Removing a banner from the desktop, unlocking Windows. My order was canceled but the money was still debited

Tip 3: How to remove the system lock banner from Live CD

Why is it necessary to disable the antivirus?

How to temporarily disable dr.Web

What protection components can be disabled?

Disabling antivirus self-defense system

How to completely disable Dr.Web via msconfig

I made a purchase of a license through Google Play, but the activation did not happen. What to do?

How to create a request to the technical support service through My Dr.Web Personal Account?

How can a user of the free version of Dr.Web for Android receive Doctor Web technical support services?

I am a user of the paid version of Dr.Web for Android (not a lifetime license). What data do I need to provide to Doctor Web's technical support service in order to receive assistance?

Purchase receipt lost. How can I find out my order number (for example, to contact Doctor Web support)?

Where can I find out my Dr.Web serial number?

How do I know which version of the program I have - paid or free?

What confirmation of purchase will I receive after paying for a license on Google Play?

I paid for the license, but the program says "demo in use / license not found".

How long after paying for a purchase can I apply for a refund to Doctor Web?

How can I get a refund for a paid license?

My order was canceled but the money was still debited.

I have purchased a new smartphone. How to transfer the Dr.Web license to it from an old smartphone?

How to reinstall Dr.Web for Android?

General issues

Are there viruses for mobile devices?

Why is it necessary to protect not only corporate computers, but also personal mobile devices of employees, especially if these employees work with finance (for example, accountants)?

I don't install malware! How can I infect my device?

What does Dr.Web for Android protect against?

Does antivirus affect the performance of my device?

How can I find out the name of my Dr.Web for Android?

How to find out the validity period of Dr.Web license?

The antivirus found threats and removed them, but they reappeared. What to do?

Are there dangerous malware for Android?

How to test Dr.Web for Android before purchase?

How to know if the antivirus is working?

How to check the device for viruses?

How to view antivirus statistics?

There was a warning about the found virus. What to do?

What functions does SpIDer Guard perform?

Install/Remove/Activate

What are the ways to install an antivirus?

Activating a license using a serial number

Error during activation

Activating a license using a key file for PC

Error during activation

License activation via Google Play

Error during activation

How to temporarily disable the antivirus?

How to remove antivirus?

Extension

How to renew a license through Google Play

Possible problems with renewal

There is no access to the serial number, but there is access to the registration e-mail:

There is no access to the mail for which the license was registered, the serial number is known:

No serial number, no access to mail:

Updates

How to update virus databases in Dr.Web for Android manually?

How to update databases by downloading them from your site?

How do I allow or block the use of mobile networks (LTE, 3G, EDGE, GPRS) when downloading updates?

Settings

How to enable Ukrainian language?

Account

How to create a Dr.Web account on an Android device?

How to recover password for Dr.Web for Android account via SMS

All SMS commands for remote control of Dr.Web Anti-theft

How to recover password for Dr.Web for Android account via email

How to recover password for Dr.Web for Android account via support?

How to delete a Dr.Web account on an Android device?

Parental control

How to enable Parental Control on an Android device?

How to protect your Android device from unauthorized downloading and use of other programs?

URL filter

How to configure Dr.Web URL filter on Android device?

Dr.Web anti-theft

How to get the coordinates of a stolen or lost device

If the friends list was not used:

If a friends list was used:

How to unlock my phone if I forgot my Anti-Theft password?

Through the form on the site:

If your device has a list of friends:

Scanner

How to view the scan report?